Guild Wars 2

lol well I thought perhaps your name was “Bob Frum”. I hadn’t associated “acct” with the rest of the name. Yeah, like Inculpatus said, you probably won’t have much luck. lol

I’d suggest waiting for Gaile to return from vacation to see if she can figure out what is going on, but please don’t PM her. She doesn’t want private messages.

If his forum name is the name used for billing, then yes the staff will likely change it. They’ve done that before in such situations.

What are you saying in chat that is leading to people trolling you? I’ve been on 4 different servers (at least, I lost count) and have pve’d and pvp’d on both. I’ve never had the experiences you say you keep having, and I’ve seen nothing but nice people almost all the time regardless of the server.

If people are saying things in chat to try to get a reaction out of anyone, and you respond to the trolling, they’re going to focus their comments at you. Ignore the negativity and you should have an enjoyable experience in-game.

I’m not trying to diminish your frustration, but if you’re getting spam at an email address you only used for GW2, that does not mean the GW2 user database was compromised.

I get spam on a DAILY basis at multiple email addresses that I’ve never used anywhere. Not for forums, games, social networks, talking to family, etc. The addresses have never been used, ever.

3 of the email addresses are gmail accounts I created with the intention of using them as throwaway email addresses (if I wanted to use the email address somewhere but didn’t know how secure a site was). I never got around to using them as I’ve only been using my own domain for email, but those 3 gmail accounts still get spam.

I regularly get spam sent to various addresses at my domain, and again these are addresses that I’ve never used anywhere.

I keep waiting to get spam at any of the email addresses I’ve used for GW1 or GW2 but so far that hasn’t happened.

GowL.2503:

Why emphasize beyond the name its just Rai Pedd not that word.
Why so serious. I have no intention to link that word

You take a word that represents a degrading and traumatizing crime of violence toward a weaker person who can’t defend themselves, you then modify it to avoid the automatic name creation filters, and then you complain when you’re suspended for a measly 3 days.

Really?

Apparently a 3-day suspension isn’t having the intended effect. Maybe the next suspension will. I’ve heard it’s 7 days long, which should be enough time for you to pick an appropriate name.

JustTrogdor.7892:

Read it as one word. That may answer your question.

I’m pretty sure the op knows why the name is offensive. Please take people of all genders, races, religions, etc. into consideration when you pick your next name. Another offensive name will probably earn you a longer suspension.

Personally I think they took it easy on you with just a 72-hour suspension.

I strongly suggest using a different email address AND password for your GW2 and bank accounts if you aren’t already doing that. If someone tries to get into your email account and is successful, and your bank account uses the same login info, they’ll be able to access your banking info.

Always use a different password, and ideally a different email address, for any service that you really really really want to keep secure.

Yaaay! Glad it worked out for you and hope you don’t have to keep dealing with this stuff.

What I don’t understand is who they think accessed your account. For the sake of argument, let’s assume a second person did access your account. That person would’ve had to provide a different name for ArenaNet to think it’s a different person. They can’t go solely by IP address as people can have 2 different external IP addresses at the same time (I’ve done that myself thanks to that stupid UK IP address limitation for BBC videos). They can’t go by email addresses, phone numbers, etc., as those do change over time.

“This has occurred due to multiple persons contacting the support team and being able to verify with the same information that they are in fact the account owner. " Assuming those “multiple persons” provided the same name, what else would ArenaNet be basing their decision on when saying multiple persons contacted support?

This whole thing seems too odd. If I was in your shoes I’d ask them when they think “multiple persons” showed they have ownership of your account. Some kind of timeframe might help jog your memory.

Keep us posted please.

They should have restored you to a point shortly before the date on which your account was compromised. If this didn’t happen I suggest re-opening your ticket and explaining you don’t think it was rolled back far enough. They should have logs available which indicate the date on which your account was compromised.

In the ticket be specific about why you think it wasn’t rolled back far enough, such as mentioning you had x item when your account was compromised but the rolled back version didn’t have it.

That seems very odd. Maybe it was a mis-click on their part? Are you able to re-open the ticket and explain you’re the only one who has access?

If you hit a mob, that’s one action. If you hit the same mob a second time, that’s another action even if you use the same skill.

If you use a macro to repeat the same skill repeatedly, you should probably assume you may be banned eventually. Is it worth the risk to save some keystrokes? Maybe it is if you have plenty of money and time to waste leveling up new characters all over again after the first account is permanently closed.

just my 2 cents

No, it doesn’t help with your issues or concerns, because only support staff can do that as they know what’s going on with your account (I don’t). All I can do is relay what they’ve said many times in other posts when people complained about the same things you mentioned. It’s also not at all likely that staff will comment on your specific situation here as they almost always say you have to handle it through the ticket system, not the forums.

The 3-day thread isn’t mandatory to get tickets addressed. The main purpose is to try to get tickets expedited if they’ve gone 3 days without a response.

Families play GW2 at the same time all the time, from the same house household, using the same external IP address without being suspended or banned (suspensions are temporary, bans are not). You need 2 accounts to be able to play at the same time from the same IP address.

They aren’t going to reveal how they determine players are botting, nor should they, because then the botters would have more info to use to avoid getting caught.

They’ve said many times that they manually review evidence before suspending or banning a player for botting. The best you can do is handle this through the ticket system, which you already started doing, If you don’t hear a response after 3 days, post your ticket number in the 3-day tickets thread that is stickied in this forum.

Don’t post your real name or email here, and don’t post your friend’s email.

If 3 days have passed since the date when you filed your ticket, you can post your ticket number in the 3-day ticket thread stickied in this forum.

GMs don’t normally read this forum. You’ll have to handle everything through the ticket system.

Right, I saw your comment, but the op didn’t mention which provider he/she was using. If the provider is mentioned, someone might be able to chime in and say, “yeah that provider is often slow.”

In terms of getting the item back, I don’t think it matters if there was a bug or if it was manually deleted by the op (even by accident). I’ve never heard of them restoring items unless an account was stolen, and even in that case it’s an entire rollback.

Which email provider are you using? Don’t put your email address here. I am just wondering what service you are using (hotmail, gmail, etc.). I suspect the provider is causing the delays.

They can not do anything about the emails. Again, they can not do anything about the emails.

Let’s assume I am a spammer/phisher (for the record I am NOT, but let’s assume I am). I acquire one of many of the easily accessible email lists floating around the Internet. Let’s assume your email address is in that list.

I send you spam from noreply@guildwars2.com daily. Because I’m a newbie spammer I use my ISP’s email service. If you’re lucky your email provider will stop the spam after a while. After a few days my ISP, if it’s legitimate, will likely block me.

Now I become a smarter spammer. I poke around the Internet and find a freely accessible mail server that anyone can use. To access it, I find a free wi-fi hotspot somewhere so I can’t be traced, or I use a stolen credit card, possibly one that was on that list I acquired earlier. The mail server is not in my country, but that’s irrelevant. Again I send you phishing emails from noreply@guildwars2.com. I still haven’t accessed GW2’s servers. I just pretend I have. ArenaNet still can not stop me from sending you this email as they have zero control over the mail server I’m using.

After a few days or weeks of using this freely accessible mail server, I find out it’s no longer freely available, so I find another one, and the cycle continues.

This goes on and on and on until GW2 shuts down.

People have been getting phishing emails for WoW for several years even though they’ve never played the game. Blizzard can not stop those emails, just as ArenaNet can’t prevent anyone from sending noreply@guildwars2.com emails.

Trying to stop the phishing emails is an exercise in futility. Have you or your family members been getting unwanted postal mail for years? That’s not going to stop, nor is the spam. Best thing ArenaNet can do is educate the players.

The email might have been fake. See https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails

You will have to put in a support ticket: https://en.support.guildwars2.com/app/answers/detail/a_id/9221

And tell them you need your serial number. I don’t know if they will provide it. If you bought the game online at the GW2 site then you should have received a serial number in an email message.

If you are repeatedly losing access to your account due to someone stealing your credentials, your first priority should be figuring out why that keeps happening.

If I was in your shoes I’d file a support ticket and explain just what you explained here. They will be able to tell if the account has been turned into a bot. If yes, they will block the account and your friend/guildie can put in a support ticket to get the account returned to him along with a rollback to a point before the account was compromised.

It’s fake, and I’m sure the link points to a site that’s not ArenaNet’s. Hover your mouse over the link (but don’t click it) and see what your email program says the link is.

An ArenaNet employee would also tell you it’s fake, but of course you can wait for one of them to respond.

Practically speaking, there isn’t really much they CAN do. People can fake email addresses. If I knew your email address, I could send you an email that claims to be from noreply@guildwars2.com. They weren’t compromised. Anyone can spoof that email address.

Just learn to pay attention to what is and isn’t a valid email. Don’t click links. Go to the web site directly if you need to access your account.

ArenaNet is NOT sending out the phishing emails, nor are their servers. If you look at the email headers you will see the path the email took. It’s not originating at ArenaNet’s servers.

Unless an ArenaNet employee specifically asks you to post phishing URLs, please do not post them!! If someone clicks the link and at some point either now or later enters their info thinking it’s a legit site, they will likely lose access to their account.

Please do not make it easier for phishers to steal people’s accounts.

There’s also a thread already open for discussing these emails: https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read

ArenaNet doesn’t close accounts unless the user gives them reason to (repeated offenses, for example). They do not close accounts for inactivity.

When you “logged in on here” how did you access the site where you logged in? Did you click a link in an email that looked like it was from ArenaNet? Or did you access the GW2 site via browser bookmark or by typing the url into the browser window?

If you clicked a link, it sounds to me like you gave away your credentials to a phisher who then tried signing into your account.

I would suggest going into your GW2 account directly from guildwars2.com and checking the security section of your account details to see if there is an IP address listed there, one that is waiting for your authorization. If so, and it’s not your IP address, do NOT grant access.

Without more info it’s kind of hard to know whether your account definitively has been compromised.

From what I have read in other posts, they only ask you to buy a new serial key when the one you are using is not valid. Did you buy the game or keys from a legitimate seller?

I suggest filing a bug report about using the in-game tool so they get it in their system.

Thanks for the ongoing updates about this. Please post what the problem was/is if you’re able to figure it out so the rest of us know to avoid the same situation. Good luck!

agauos.8794:

gassy.8975:

Again… you are interacting with people who don’t necessarily share your beliefs. If you are unable to take this into consideration when interacting with people in chat, perhaps multi-player games are not for you.

You know this can be thrown right back at you, right?

gassy.8975:

It seems the suspensions you guys are earning are not showing you that your behavior isn’t acceptable.

Wow, look at that mentality! Do you see it? It says “I didn’t get suspended, so I’m better than you guys!”

I’m not sure where any of that is coming from. No I haven’t been suspended. And I never said I was better than anyone.

But I also don’t insult people in chat or toss racial slurs around or curse. Perhaps that is why I can still log in and play (if I wasn’t currently “working”).

In any case, why is it apparently impossible to just treat other players politely and not use words that have had a long history of negative connotations?

/shrug

I’ve lived in 4 states in the U.S. Most of the areas I’ve lived in have been very culturally diverse. In none of the areas I’ve lived in would people throwing that word around be considered socially acceptable.

It seems the suspensions you guys are earning are not showing you that your behavior isn’t acceptable.

Again… you are interacting with people who don’t necessarily share your beliefs. If you are unable to take this into consideration when interacting with people in chat, perhaps multi-player games are not for you.

Some people delete emails thinking they’ll never need the serial numbers, and in most cases people probably don’t need them.

Anyway, I actually don’t think 4 days is that long for resetting a forum password. Could the process have been expedited based on what I see? Probably so, but I still don’t think 4 days is that bad for a forum password reset.

I’ve been waiting since December of last year to get a response to my multiple emails and support tickets I sent to a different company (NOT ArenaNet) about their broken game which I purchased, not knowing it was broken, and I wasn’t the only one who realized the game didn’t work. I’d have been ecstatic to get a response in 4 days. Now i’ts going on 4 months.

If Gaile responds to this thread she will probably tell you that the 3-day suspensions IS your warning.

You used a word that is associated with centuries of discrimination and other far worse things, yet you think it’s perfectly acceptable to use it. How someone can think it’s okay to throw such language around I don’t know, but apparently it’s acceptable in your social circle. It is not, however, socially acceptable when you’re interacting with people around the world. ArenaNet is a multi-national game. It’s not a game specifically for you and your close friends.

If you came to the US and used that word in a public place such as a restaurant or movie theater, the consequences imposed by the general public would probably be far worse than what ArenaNet imposed.

I suggest using this 3-day timeout to think about how your actions do have consequences. If 3 days isn’t enough for that and the choice of words continues, hopefully 7 days will be sufficient.

also stickied: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails

also stickied: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails

Read this stickied thread: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails

For that kind of language I don’t think a 3-day suspension is enough. The fact that they suspended you shows me that they ARE an upstanding company.

In any case, read this: https://forum-en.gw2archive.eu/forum/support/account/Filter-for-what/first#post1655981

If that isn’t enough, do some forum searches. It has been said many many many many many many many times that the language filter does NOT give you a license to swear / use obscene language. I turn it off because it sometimes blocks out legitimate non-obscene normal conversation. That doesn’t mean I want to read racial slurs.

You earned yourself a suspension. It’s most likely not going to be revoked. Take this time to learn what words you should instead use in chat to avoid a second suspension. I believe that one is 7 days long, if I’m not mistaken.

It shouldn’t be necessary for people to report others for offenses. Players should use common sense and be respectful of others in the first place and not do things that are offensive. Then there’d be no suspensions and therefore no complaints from people saying they were “unjustly” suspended or removed, and threads like this one wouldn’t exist.

I am thinking this 3-day suspension you earned isn’t having the effect ArenaNet intended it to have.

Did you update either ticket to say the account was not transferred?

Every time (except for this one) I’ve read about someone getting a rollback due to account compromise, the player always seemed happy with the time at which the account was rolled back. I’ve seen days mentioned as the time frame but never months.

Why would you risk accepting that? Send it back. Either it’s from a gold seller and they sent it to the wrong person (you’d not want to accept that gold!), or it’s from a legit person and they sent it to the wrong person. If it’s the latter, I’m sure you’d want someone returning your money if you sent it to the wrong person, wouldn’t you?

https://forum-en.gw2archive.eu/forum/game/gw2/Swear-Filter

Scroll to the bottom. If you want more evidence of staff saying you can’t use the filter as a license to swear, do some forum searches. There are plenty of those comments for your viewing.

Really though, common sense means talking appropriately in chat. If people can’t do that, they earn suspensions. I see no problem with that system.

Issues.5789:

EDIT: Isn’t there a swearing filter ingame? I mean if people don’t want swearing; they can just turn the filter on and stop reporting and wasting the time of Anet so they can actually fix the broken game?

It’s been said many many many many many times that the chat filter doesn’t give people a right to swear.

Someone made a post (apologies for forgetting who it was) with this paraphrased analogy: a person is undressing in his/her room. The window blinds (essentially a filter for the window) are not closed all the way. Does this mean a neighbor can go up to the window and peek in? No, that’s still a crime regardless of whether the blinds are closed all the way or are wide open.

I have the chat filter turned off because sometimes it filters out legitimate, non-offensive words. Does that mean, because I have the filter turned off, that I want to hear cursing and offensive comments/jokes? No, of course it doesn’t.

You can use these 3 days to think of things you can say that won’t get you a second suspension. I believe the second is 7 days long. If 3 days isn’t enough time to come up with acceptable words to say, maybe 7 would be.

XxTAFxX.6741:

I would like to know how these scammers got our e-mails in the first place?

I have my own domain name that I use for email. This makes it easy to use a different email address whenever I register at a web site. Most of the spam and scam emails I get are addressed to one of the following:

- admin/email/owner/some-other-generic-word @ <mydomain> — I don’t actually use these email addresses but get spam there anyway.

- email addresses I used at sites currently in existence. I don’t want to name them as I don’t want to suggest they had security breaches or sold my email addresses. Sometimes I’ll start getting spam from a site after it is transferred to another owner.

- email addresses I used for sites that are no longer in existence, such as those stupid “freebies” sites from years ago during the dot-com boom.

I get a ton of spam and I’ve had a lot of email addresses over the years, at least several hundred. I’ve never received spam/scam emails at the email addresses I’ve use for GW1 or GW2.

What Inculpatus said. You’ll have to fill out a support ticket. I don’t think they currently have a way to change email addresses using a web site tool.

Then you should make a post in the suggestions forum saying that you don’t think people should be suspended for saying offensive things in chat. Of course you should expect the same reactions there that you received here.

Would you go into a public place such as a nice restaurant and stand in the middle of the room and say your distasteful jokes out loud? Probably not. People wouldn’t want to hear them in a restaurant, just as they don’t want to read them in game chat.

I agree completely with mercury and couldn’t have said it better myself. Think of it this way…. the 3 day suspension gives you time to think of things you can say that won’t earn you a second suspension.

When you signed up for the game you agreed to the terms of service. Most people don’t read them, and I’m guessing you’re one of the “most”. That’s fine, but you did agree to the rules when you signed up for your account.

I have no problem whatsoever with them suspending people for a few days for saying inappropriate things in chat. It very often takes complete removal from a game for a player to actually learn to control himself. Too often games don’t take this stance and players fill up chat with blatantly obscene comments without fear of any punitive action.

I think what ArenaNet is doing is wonderful, and it’s one of the many reason I and my friends keep playing.

Lafiel.9372:

You know, these post come up so often I reckon ms gray should make a formal sticky post about how language filters are not a license to swear. This will reduce her workload and allow her to address ppl with “real” issues.

I don’t think many people read the stickies.