Guild Wars 2

You can argue your point all you want and say you shouldn’t be banned, but even though I don’t work at ArenaNet I can pretty much guarantee your ban will not be reversed. It might be time to find a game where you can behave as you wish without penalty, and I’m guessing you will find a lot of like-minded players in that game, whatever it may be.

Just something for those who are debating buying gold from the RMT gang…. ArenaNet probably has very little difficulty tracking which accounts are the RMT accounts. I don’t work at ArenaNet but have 0 doubt that everything is tracked and stored for at least some time… your IP addresses, your account login and logoff times, all monetary transfers, etc. Everything. So if anyone is debating buying gold outside the game, you should probably just go and buy a second GW2 account legally since there’s a good change the one you’re currently using will be perma-banned, and rightfully so.

This is NOT directed at the op as I don’t know anything about his situation. It’s just for those debating buying gold outside the game. Don’t do it.

Did you make sure you have fewer than 10 emails in your in-game inbox? If you have 10 messages, additional messages will not appear.

I’ve never heard of that being a problem. I have 2 accounts and switch between them once in a blue moon but have only downloaded the game one time. As long as your serial number is legitimate, that’s not the reason for your ban.

Although ArenaNet occasionally does ban people mistakenly, apparently most of the bans for tampering with the game are valid. It seems ArenaNet has done a good job as of late identifying the programs that tamper with the game. If you are indeed innocent, discuss the incident with support but only using one ticket. Don’t file multiple tickets.

These kinds of things don’t normally get overturned unless there was a mistake with the suspension. So sit out the 3 days or however long your suspension is, and use that time to think of ways you can communicate without getting suspended.

I have read that subsequent suspensions are longer, eventually resulting in a permanent ban if there are enough incidents.

And it doesn’t matter who started it. Best thing to do is not respond to anyone who instigates you.

Check your email from the time when you bought the game to see if any of the messages have a serial number.

Your friend can go here: https://en.support.guildwars2.com/ and click the “Ask a Question” link to file a support ticket.

This post tells what to include in the ticket: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post3954

Keep in mind ArenaNet seems to do a good job of tracking interactions with gold sellers, so if by any chance he did buy gold, he will likely just be wasting his time filing a ticket. If he did not actually buy gold, support can look into the matter.

Read this post: https://forum-en.gw2archive.eu/forum/support/account/E-mail-Change-Questions-merged/first#post1706776

I sometimes get legitimate emails in my spam folder. Email filters are not perfect. In any case, if it’s an account you value, always go directly to the web site of the account you’re trying to access. Don’t rely on email links.

Email filters aren’t perfect. You got the email for the same reason probably thousands or hundreds of thousands of people (or maybe millions) are getting the same emails, even people who don’t play GW2 are getting them. Read https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

And please read the other link that was provided by ShiningSquirrel.

I didn’t look at all of the screenshots but that last one is not genuine. If you gave your GW2 credentials to someone else who then took over your account, that’s not ArenaNet’s fault. Give ArenaNet the info they are looking for and then wait for someone to respond to your ticket. When responding to the ticket, make sure you type guildwars2 . com and go the official web site directly and find your ticket there.

I suggest not getting angry with support since you want them to help you.

Also, after replying to the ticket, if you go three full days without a response, post your ticket number in the stickied 3-day thread in this forum. Posting your ticket here before then will not speed up the process. You need to respond to support’s request for info so they can verify you are the owner.

Ah, yeah they could and should prevent these things by blocking people from buying things they can’t use. Never understood why they allowed this type of thing to happen in the first place. Same thing with gear that can’t be worn…. you can still buy it even though you can’t wear it. Can’t even use the design for transmutation.

However, I doubt they will grant you a refund, unfortunately.

I’m not following. Why is it that you can’t use the item to add another bank tab? Are you already at the maximum number of tabs?

In any case, no, they normally do not give refunds when people buy things they no longer want.

I’m not an RPer, but I am asking ArenaNet not to limit the RPers’ ability to have harmless fun that doesn’t hurt anyone.

For tickets that have gone at least 3 days without a response, post your ticket number in this stickied thread: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

Set up a filter in your email host that will search for strings of text that are common in the emails you are getting. Have those filters put the emails in different folders for review later (recommended option, in case you accidentally filter something you didn’t want to filter), or have the filter delete the emails. If you don’t know how to create filters within your email provider / client, try a google search of your provider / client and add the word “filters” to the search.

And no, ArenaNet can’t do anything about the emails.

Tachyon.5897:

I know I didn’t give it to ‘em, so that only leaves ANet and if that’s the case then, as I’m in the UK, the Data Protection Act has been breached.

No, it doesn’t. I get spam and phishing emails at email addresses I’ve never used anywhere at any point in time. You can create an email address, never use it, check it months later, and see a lot of spam in it.

Just set up email filters for each version of the phishing emails assuming your client has filters. Find a string of text that is common in one of the email variations such as

“It will be ongoing for further investigation by”
- or -
“If you want to remove restrictions, please click the following link to validate”

and tell the filter to delete those messages when they come in. The only time you’ll have to see them is when the text of the email changes and you have to set up another filter. It still beats looking at every single phishing email. If you don’t want to delete them, have the filters put them in a separate folder that you can review every few months.

Fishing please!!! But only if you actually have to actively control the fishing rod to some degree, and only if there’s a chance of pulling out an enemy npc from the water. FFXI had a superb fishing system.

What Ellieanna said. Delete a message currently in your mailbox (a message you don’t need). I’m betting you’ll see a new message appear from one of your friends.

All you can do is wait until you get a response. It’s not likely that posting in the forum will help you, but I hope your situation is resolved anyway.

fwiw I do think that if only one of an item can be worn at a time but there are 2 slots on the character, the item’s description really should make that clear. If “unique” is the only hint about this restriction, ArenaNet really should consider being more descriptive.

No worries, someone will likely merge it with the other thread. And welcome!

This type of thing has been going on for a few months. See the long thread here: https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read

There’s also a stickied thread on the subject. You’re likely going to keep getting the same emails, along with many other people.

As mentioned by Just Trogdor, don’t open another ticket. If you haven’t heard a response within 72 hours (wait until then), post your ticket number in the sticked 3-day ticket thread in this same sub-forum. Opening more tickets only slows down the process.

drakenfyre.4280:

It’s gotten so bad for me that I’m getting the e-mails in my spam folder and my inbox folder, and they are showing up almost every 2-3 hours….don’t know why they want my account so badly

It has nothing to do personally with your account. They send out thousands, or hundreds of thousands (or more), of fake emails to email addresses that are in various lists. Your email address is in one or more of those lists. If they send out enough of those emails, some people are bound to respond not knowing the email is fake. The players go to a web site and input their GW2 credentials, which are immediately sent to the phisher / thief. That person then takes over the account and sells most/all of the items in the account. The gold is then likely transferred to yet another account, after which it is probably sold. If the gold sellers can steal virtual items this way, it means they don’t have to buy GW2 accounts (likely with stolen credit cards anyway) and farm for gold as that’s much slower than just stealing things from other players.

Because people keep responding to the emails, and because people keep buying gold outside the game, this type if thing is never, ever, going to end.

Never heard of it or the show, and I hope it’s not copyrighted or trademarked:

https://www.guildwars2.com/en/legal/guild-wars-2-naming-policy/

There’s a long thread here about the emails: https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read

There’s also a stickied post with some info.

If you got one email, you will probably continue getting emails. The phishers wouldn’t bother sending them except people are clicking on links and providing their credentials. As long as that keeps happening, you are most likely going to continue getting the emails. If you want to post the body of the email I suggest doing so in that thread I linked (this one will likely get merged with that one anyway).

As Vertigale said, it does sometimes happen in the USA. I think Best Buy has this type of policy, maybe for 30 days. However, I’ve never heard of an online service doing the same type of thing.

Sooo… what was this super duper name? ShadyNZL isn’t the only curious one.

The name will be available to OTHER people 24 hours after you delete the character.

As long as you claim the deleted name within 24 hours, it will still be yours. Wait more than 24 hours and someone else can claim it. I have deleted characters myself and been able to claim the same name on different characters within a 24-hour period.

imo it’s not normally necessary to resintall an operating system when malware is involved. If you haven’t already, run a full antivirus scan using one of the better known antivirus products, assuming you’re using a Windows PC. Also do scans using

http://www.malwarebytes.org/products/malwarebytes_free/

or one or more of the others on this page:

http://www.techsupportalert.com/best-free-trojan-scanner-trojan-remover.htm

With that said, it’s theoretically possible that your PC is clean and there could be an issue with the history reporting of the email service you are using. Which email provider are you using (don’t post your email address here)?

When you changed your password, did you change it to something that was VERY different from your previous password?

If you really do think it’s your “constitutional right” to swear in GW2 chat then I guess we’ll see you soon when you complain about another suspension.

Don’t reply to the emails. First, the reply will probably go to ArenaNet’s no-reply email address and you won’t get a reply, so you’d be wasting your time. Second, if the reply DID go to the phishers, they’d know your email address was active and you could end up on yet more spam lists.

Please do not post clickable phishing links.

How you block it depends on your email provider. If it has half decent filters you should be able to create a filter to block emails containing “it will be ongoing for further investigation”. Then if the email text changes, create another filter.

If your email provider doesn’t have filters, get another provider. :p

read this: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

Change your email password if it’s the same as your GW2 password, and if you’ve used the same email and password you use for GW2 on other sites, you should change those passwords too. Make your passwords different at every site you go to if you don’t want your data at that site to be compromised.

“Dinger” has various connotations. Do a google search for

urban dictionary dinger

It wouldn’t offend me but others might report you.

see sticky: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails

see sticky: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails

emails have been going out for a few months probably

sorry, ignore my comment, it does seem valid as it’s what I see when I try to sign in. But that seems odd… not sure why they’d have gw2.com in the image when that’s not the domain they use.

edit: yep mercury, I did that before I saw your message. not sure why ArenaNet has that there… the gw2.com domain is owned by Marches Sales LLC in Washington state. Affiliate or something? In any case, it looks weird.

I know the url in your screenshot says guildwars2.com but the url in the red image says gw2.com, which seemingly isn’t owned by ArenaNet. How did you get to the point where you try authorize an IP address? Did you click a link in an email? Or did you go to the site guildwars2.com by typing that address in your web browser?

“Testimonials” won’t help your friend.

https://forum-en.gw2archive.eu/forum/support/account/Friend-Account-Wrongly-terminated/first#post1793960

ShiningSquirrel.3751:

gassy.8975:

You can’t take screenshots in first-person view unless you back your character into an object, and even then you’re often stuck with a shaded view of your character on your screen. It used to be possible to take first-person screenshots during one of the betas, but for some reason they disabled that ability.

It really does not matter. You can’t expect any game developers to say “you can use this third party app for this, but not for that.” It’s just not going to happen.
Every time a player was banned for using an app, they would just say, “I did not use it for X, I only used it for Y”.
An official response was asked for, Gaile pretty much answered it several times.
It provides an unfair advantage, exactly what features you use it for are irrelevant.
Use at your own risk, if your banned, you where warned.

I didn’t ask the dev team to make an excuse for this. I was merely explaining why someone would want to use this tool to get screenshots.

You can’t take screenshots in first-person view unless you back your character into an object, and even then you’re often stuck with a shaded view of your character on your screen. It used to be possible to take first-person screenshots during one of the betas, but for some reason they disabled that ability.

Out of curiosity, where (in which forum) are you seeing that hundreds of players are having this same problem?

Gaile Gray.6028:

A lot of times, people resell, give away, pass along, or trade their accounts. This creates issues with establishing who is the owner, and of course it’s a breach of the User Agreement as well.

Macondo.4827:

After 1 month as xmas present a Friend gifted me Nightfall Account ( Y )

I think that’s the problem.

If people chose to treat each other with respect when communicating in chat, suspensions wouldn’t happen. But people choose to not take that route, so they get time away from the game to think about how to best behave. I see no problems with this.

They don’t support bullying (oops, I misread, I think). Anyway, as someone else said, file a ticket with proof of the bullying. A GM will read the chat, and if someone was harassing you the GM will take action. However, if the GM sees that you were a willing participant in the insults, your account could be suspended also.

As for leaving your brother, at least it’s just a video game.

I wouldn’t even say “act with the herd or sheep mentality” if I were you. The more reason you give people to troll you, the more they will troll you. You’re likely going to have to not associate with any of the negativity… don’t respond to it, don’t initiate it. If people troll your brother, don’t respond. He can fend for himself.

I’m pretty sure it’s not the fact that those are “big words.” I suspect it’s the way you’re using them. If you’re bashing your own team for their “antics” or are telling people on your server that they don’t have basic “comprehension” or that they didn’t get the same education you did, then yes you’re going to be trolled (in return). I’ve never seen a player trolled for insulting an opponent.