Guild Wars 2

Hey guys!

Been trying to purchase gems (recently came into a decent amount of cash from several different places, decided to blow some of it on GW2). I keep encountering an error that asks me to “Confirm my identity”

I’ve tried with paypal and my CC. Both do similar things. I’ve sent in a ticket: 130130-000311

Any chance you guys could help? All my details are correct.

As a sidenote: I called my CC company they said there hasn’t been a flag or anything placed on my account. I’d just go out and buy gem cards but they aren’t sold in Australia

mexay.3902:

Hey guys!

Been trying to purchase gems (recently came into a decent amount of cash from several different places, decided to blow some of it on GW2). I keep encountering an error that asks me to “Confirm my identity”

I’ve tried with paypal and my CC. Both do similar things. I’ve sent in a ticket: 130130-000311

Any chance you guys could help? All my details are correct.

As a sidenote: I called my CC company they said there hasn’t been a flag or anything placed on my account. I’d just go out and buy gem cards but they aren’t sold in Australia

Got the same problem, i was only buying $10 worth making it $20 for the day ever since then i’ve had the same issue

130130-001117
Hi there, same story for me [Visa, Mastercard, Paypal – none work]

I have been having the same problem with attempting to purchase gems form the in game trading post. Both of my CC are valid and up to date. Every time i try to purchase gems i get a window with the message, Card Approval Failed. This has been happening for the past 3 days. Anet please fix this problem on your end.
Thank you

yup unable to purchase gems. All my cards fail when they shouldn’t.

So I’ve been purchasing gems over the past few days because I wanted to get keys, the Quaggan backpack, and the broom. Now when I try to purchase gems again, it says that I need to confirm my identity. Any solutions?

I also have problems with buying gems. My cc should work but it only says that the approval failed. Then I tried paypal but the transfer to paypal doesn’t work for me

I am currently unable to buy gems.

I have bought a few over the last two weeks or so without issues, some I exchanged others I used to buy the new quaggan backpack and some dyes.

Now today when I try to do it, I keep getting errors. I get Approval Failed when I try paypal, and when I try credit or debit cards (which I know have PLENTY of money on them…) it keeps telling me to check my card balance and try again. I tried my debit and credit card (a visa and mastercard), as well as my husband credit and debit card (both visas), and my husbands paypal linked to his bank account. None of it is working.

I am also having problems buying gems, I have tried multiple credit cards (which i know have money on them) as well as going through paypal and I get the Approval Failed message. Does any one know if using a gem card purchased at a retail store works? Just curious.

My wife and I noticed something yesterday. We were constantly having issues with the gem purchase transactions not going through. I had stopped playing for a while, and she actually stopped having issues with purchasing. Yesterday, I bought my first gems in quite a while, and she again got the failed message.

I know it’s not our credit cards, since we checked with them… I’m wondering if ANet has some sort of check in place where if two accounts from the same IP address try and purchase, it locks them out in some way.

Obviously, this won’t apply to everyone, but I’m curious as to how many people are having issues that have two people playing/purchasing from the same home network.

Tried to buy $50 worth of gems today to grab a few character slots and expand my bank but I keep getting an error occurred finalizing your purchase.

I opened a ticket 130204-000266

Just noticed this thread and thought I’d post it here.

ya i’m getting a similar problem, yesterday everything was fine bought a handful of gems, but today nothing, i’m using a prepaid 50$ MasterCard, but every time no matter what amount i chose i get a “card aproval failed” message, i registered the card on the cards website and it said the card is good to go so i know its not the card……

I just bought a Crafting Booster for 120 gems and it did not get delivered, it’s in the list of recent purchases and my mailbox is not full. I bought it very quickly after exchanging gold to gems with a new character, could that be the reason? Anyone else?

Turns out the mailbox was full, even though it did not look like it (indicated 5/10), but I had several “NPC-mails” that counted after all. I was not notified that the mailbox was full, I removed some and suddenly I got lots of mail from friends that I expected earlier. I don’t know, but something should be done with this, it is really confusing.

Hi im having an issue when buying gems It says (Approval Failed) -_-! PLiz Anet do something!!!!!

I am having the same issue. Just submitted a ticket.
At first I was unable to buy.. but then test it out with a lesser value, and it when through, then tried it again, and went through again. (tried to reach 50 bucks) Then tried once more, and then it cut me off completely.
I have not bought gems (other than the two today) in a few days, so I am not sure if there is a limit on how many times you can buy or what not. What are we doing wrong?

Oh and my ticket is 130206-000238.

I have problem with buying gems with my mastercard as well. How did you guys submit a ticket, in game or through support site?

Is there a way to buy gems outside of the game? The buying gems in game is unavailable. I thought I had bought gems through Anet not in game but now I can’t figure out how.

Edited to add: The gem store was down, but it’s back up. I was able to purchase gems in the game.

Been having trouble purchasing GEM using credit cards for the last 3 days. It just gives me the same error msg: credit card approval failure. Tried on multiple credit cards. Ticket: 130208-000435

I was able to purchase gems with no problems, but I am not receiving items I’ve purchased on the gem store. I bought a minipets pack and a single dye pack, but no mail with my items. They show up on my recent purchases on the gem store front page.

Uropygid.3402, I had the same problem. I fixed it by asking some friends to mail me enough letters to fill my mailbox. Within 2 minutes it “pushed” through my gem store order, followed by those letters. This was all done around 11:20pm EST 2/8/13.

I’ve tried to buy gems from the gem store, but it always comes up with
“error”: “parse”,
“type”: “orderModel:error”

I am curently living in a country other than my registered credit card account, working abroad

HollowDean.5134:

I have problem with buying gems with my mastercard as well. How did you guys submit a ticket, in game or through support site?

My ticket

#130209-002031

im having problem purchasing gemsit keep saying to confirm my identity. please help just want to puchase gems 130210-000246

Card approval failed. I put in a ticket several days ago, but it was marked as duplicate. I couldn’t edit my previous ticket concerning the same issue because it was marked as closed.
130209-000978

I just converted gold into 400 gems to buy 2 Self-Style Hair Kits from the Gem Store, but I never received either of them in the mail. I made the transaction about thirty minutes before this post. Am I not supposed to receive said items almost instantaneously? I don’t like spending over 8g just to get nothing.

So I tried converting gold to gems again and buying something. The conversion was successful, like last time. However, also like last time, upon purchasing an item from the Gem Store (Unidentified Red Dye), I was once again rewarded with nothing. Is this simply a problem with my account or the items in the Gem Store associated with the Valentines Day special offers?

So every time I try to buy gems from gems store I have to log a support ticket to get my account unflagged. I’ve asked for an explanation several times and no one has ever explained.

The first time was just frustrating but understandable. I can appreciate the need to secure users accounts against fraud. The fact that it happening repeatedly without any explanation for the cause is insulting and costing you in lost sales.

I have never had any payment issues with NCSoft, and I have excellent credit, so as far as I know there is no basis for my account to be flagged.

Tickets:
[Incident: 120901-004003]
[Incident: 121030-000594]
[Incident: 121219-001190]

P.S. it’s frustrating that my support account is constantly disabled so I can’t even respond to an issue.

I have a slightly different question. It probably has been asked before but it seems my googlekittenis weak. (I did look).

The situation have is like this.

I wish to buy gems to get myself and my husband a set of the roses. These are listed for 400 gems and are account bound. I also was hoping to get some of the red dye packs for us both so we can theme our armors to match like we did for the christmas season.

The problem here is that I have enough money on my prepaid mastercard to buy the 800 gems for 10 dollars. This would be enough to get 2 sets of roses. But the gems and the items are not transferable (account bound).

Is there a way to purchase gem shop items for another account? I see one possible method, which is to exchange gems for gold and try sending the gold to him for him to exchange back to gems but I believe, if I remember correctly, there is a limit to how much money that can be mailed. And the exchange rate for gold to gems is significantly lower than gems to gold. So we would lose out on a good amount of gems and fall well below the 400 needed to get a set of roses for my husband’s character.

The other option I am working on will take me a long time, which is grinding up enough things to make gold to exchange for gems.

It already sucks that we got separated from our server because he didn’t make it back in time to transfer back home when it was still free but with Guesting we can still go on the world map and have fun together. I just want to find a way to get our fun stuff for the event before it is actually over.

Can´t buy gems, keeps saying card approval failed.

Incident:130214-000214

#130214-001607

“An error occurred finalizing your purchase”

Same issue as multiple others “Card approval has failed” message, a little frustrating but granted ANET seems to be trying to figure it out. Wonder how much potential money through transactions has been lost?

Incident#130214-001926

I made a purchase for 20 dollars worth of gems through paypal. I have plenty of money so that’s not the issue. The payment is stuck as “pending” on paypal and i have not recieved my gems, but you took my money.

Haven’t been able to buy gems using PayPal since late 15 Feb 2013. Just getting the “An error occurred finalizing your purchase” page after confirming everything. I’ve tried two different GW2 accounts on two different PCs with two different OSs… no luck.

Support ticket # 130217-001324

Hi.

Yesterday i was able to purchase gems via the trading post but when i do the same using the same payment method and information i get the above mentioned error. I’ve also tried paypal with 2 different type of cards same error.

IC number : 130218-000515]

Hi

So, I bought the 800 gems with my credit card. Worked fine. However, I then used those gems to buy a makeover kit for my character and the gems were taken off me but id did not receive the kit in my mail!

help?

Card Approval Failed on multiple cards both on New Credit Card and Paypal.

130219-002196

Card Approval Failed using multipule cards. Put in ticket but I’m not holding my breath for a quick reply – thought this might work better. I am unsure how to find the number associated with the ticket – sorry. I definitly have enough money on both cards I tried, and I have not spent very much this month so it should not be blocked for that reason. Have been unable to make a purchase for over 24 hours now. Hoping it will be resolved tomorrow but I have heard these issues can go on for weeks! I really hope this is not the case.

card approval failed, used two cards one visa and one prepaid visa, all the information is correct just hoping that its a bit buggy and it will let me buy after a bit of a wait? maybe systems overloaded? hope it gets fixed quickly wanted to buy some gems

Card approval failed. Ongoing issues since game was released. Appreciate a permanent solution to this so I can invest in your company.

#130221-000492

Tried to pay gems with Paypal, got “An error occurred finalizing your purchase”

#130221-001329

Everytime I try to purchase gems. I get parse errors after clicking confirm. Doesnt matter if I use a CC or Paypal. I sent in a support request (#130222-001489) but not sure if I will hear anything until Monday now

I have a question for users who want to buy gems with CC, and get “Card Approval Failed” error message. Did you get your CC in your country, or did you get it from another one?

Hi,
I bought a Riding Broom in Gem Store about 3 weeks ago, the gems are missing and I still didn’t get my broom. I would really appreciate getting my reward…
Regards,
Warduk