Issue Reports: Heart of Thorns [Merged]

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: TheModDoctor.7180

TheModDoctor.7180

I lost exactly 31 achievement points upon login.

I had 10,091 still on the character selection screen, and noticed that after I logged in this was reduced to 10,060. Currently at the time of writing I’m at 10,066, after +5 for Adept Reaper and +1 for Dark Harvest.

It’s not a major issue, but I’m not too keen on losing a few hard earned points. I noticed that Zohane.7208 on the first page also had this issue.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Shadogate.9124

Shadogate.9124

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Issue Reports: Heart of Thorns [Merged]

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Posted by: AndyS.6079

AndyS.6079

Achievement points missing – about 40pts. Yesterday was 13701, but today after HoT release AP become 13662. What happened? Are part of the achievements were been removed or what?

Deja Vu [RU] / Cemetery of Fatal Errors [CoFE] on Desolation

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: thewaterguy.4796

thewaterguy.4796

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

Stuck in Torn from the sky, yes I fully patched the client, everything is downloaded, still doesn’t bloody work…we aren’t freezing up, we cannot re-enter the instance, the green star is gone and stuck at “rally to the jungle” as an objective, why oh why did you force us to do the story instance before we can enter? sigh you guys are killing me over here, I’m locked out of 95% of the expac’s content and the booster’s I activated are just going to go to waste if I do anything else in the game, what’s worse we haven’t even had any confirmation that the dev’s are actually going to patch it today…

Haven’t even had acknowledgement of the issue…

(edited by thewaterguy.4796)

Issue Reports: Heart of Thorns [Merged]

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Posted by: Lis.6475

Lis.6475

Stuck at “Torn from the sky” at the “Defeat all the enemies” point after I already killed all of them.

Issue Reports: Heart of Thorns [Merged]

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Posted by: Narenek.9085

Narenek.9085

Despite spending points on the reaper elite skill I am not getting the benefit of the points. neither greatsword proficiency or reaper’s shroud work despite having bought them. i can’t equip greatswords and the shroud is still death shroud

Issue Reports: Heart of Thorns [Merged]

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Posted by: Gryffenne.8639

Gryffenne.8639

Not sure if this has already been mentioned, but the Revenant isn’t listed under professions in the trading post.

For now, easy workaround is just either seeing every armor weight, or popping War/Guard in to show only Heavy.

Issue Reports: Heart of Thorns [Merged]

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Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Next

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

Issue Reports: Heart of Thorns [Merged]

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Posted by: Lis.6475

Lis.6475

Despite spending points on the reaper elite skill I am not getting the benefit of the points. neither greatsword proficiency or reaper’s shroud work despite having bought them. i can’t equip greatswords and the shroud is still death shroud

Same issue here.

Issue Reports: Heart of Thorns [Merged]

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Posted by: SOL.1268

SOL.1268

Still unable to access the rest of the prologue: rally to the maguuma. I was kicked out of the instance when the game crashed and I can no longer access the instance. I’ve made sure the game patched all the content, I’ve tried to quit the chapter, change instances and then continuing the chapter again, I’ve tried to close the game completely or even switch characters, and switching back. Nothing seems to work, and does not seem to be a patch issue since everything has been done patching… I can access the other content like wvw and the specializations from there, but as far as the story goes, I cannot continue to get to continue the prologue…

Issue Reports: Heart of Thorns [Merged]

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Posted by: thewaterguy.4796

thewaterguy.4796

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

We can’t enter verdant brink, we are still locked out until we complete the prologue which we can’t do because the final objective crashes the game, and when you come back the green star is missing and doesn’t activate

Issue Reports: Heart of Thorns [Merged]

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Posted by: Kal Spiro.9745

Kal Spiro.9745

I tomed my Revenant to 80. I completed all skill and trait lines. The associated collections for the five trait lines did not unlock. I don’t seem to have any way to unlock them.

Tarnished Coast Kal Spiro – Ranger (80), LB/S-D, Eagle/Wolf, Signet, M/S/WS #SABorRiot
|Daredevil|Ranger|Guardian|Scrapper|Necromancer|Berserker|Dragonhunter|Mesmer|Elementalist
|Deadeye|Warrior|Herald|Daredevil|Reaper|Spellbreaker

Issue Reports: Heart of Thorns [Merged]

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Posted by: Shadogate.9124

Shadogate.9124

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

My original report is on page 1… Plus how can we solve it by zoning to Verdant Brink when we haven’t even got there yet..

Issue Reports: Heart of Thorns [Merged]

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Posted by: maigreur.4917

maigreur.4917

I just unlocked the daredevil elite spec in the pvp lobby and i was not given the staff, and the collection did not unlock.

Issue Reports: Heart of Thorns [Merged]

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Posted by: Kylden Ar.3724

Kylden Ar.3724

I have crashed over 10 times in 2 hours of play.

So far only happens in the Brink. Here is the last crash report —-

  • Crash <—*
    OOM: Heap, bytes=40740564,
    App: Gw2.exe
    Pid: 2696
    Cmdline:
    BaseAddr: 00370000
    ProgramId: 101
    Build: 54517
    When: 2015-10-23T16:53:01Z 2015-10-23T12:53:01-04:00
    Uptime: 0 days 0:16:28
    Flags: 0
  • System <—*
    Name: OPSCON1-PC
    IpAddr: 192.168.1.4
    Processors: 2 [AuthenticAMD:15:11:2]
    OSVersion: Windows 6.1 (32 bit)
  • System Memory <—*
    Physical: 981MB/ 3071MB 31%
    Paged: 3473MB/ 6140MB 56%
    Virtual: 180MB/ 2047MB 8%
    Load: 68%
    CommitTotal: 2667MB
    CommitLimit: 6140MB
    CommitPeak: 2832MB
    SystemCache: 1011MB
    HandleCount: 18362
    ProcessCount: 65
    ThreadCount: 778
  • Process Memory <—*
    Private: 1357MB
    WorkingSet: 1223MB
    PeakWorkingSet: 1346MB
    PageFaults: 2898803
  • Memory Category Usage (Inclusive) <—*
    [Category] [Size(MB)] [Count]
    Root 402.05 339115
    Programmer Data 299.78 203198
    VRAM 173.95 17827
    Game 135.22 106828
    Content 96.48 37301
    Engine 95.43 81270
    Gr 69.50 58455
    VRAM – Gr Postproc 64.85 18
    Art Assets 50.37 883
    Collections 47.23 3417
    Dictionary 46.17 504
    Uncategorized 45.73 134884
    Character Models 44.63 153
    Composite Models 40.05 141
    Composite Tex 39.89 138
    Composite Tex Pool 39.89 138
    VRAM – DirectX Geo Buffers 30.56 1520
    Text 28.16 4062
    VRAM – UI Textures 24.27 630
    VRAM – DDI Shader 23.20 15490
    Audio 21.77 5706
    VRAM – Gr Geometry 19.30 128
    I/O 12.39 330
    Archive 11.20 38
  • Memory Category Usage (Exclusive) <—*
    [Category] [Size(MB)] [Count]
    Content 96.48 37301
    VRAM – Gr Postproc 64.85 18
    Dictionary 46.17 504
    Uncategorized 45.73 134884
    Composite Tex Pool 39.89 138
    Gr 38.09 651
    VRAM – DirectX Geo Buffers 30.56 1520
    Text 28.16 4062
    VRAM – UI Textures 24.27 630
    VRAM – DDI Shader 23.20 15490
    VRAM – Gr Geometry 19.30 128
    Audio 11.67 938
    Archive 11.20 38
    Audio FMOD 10.11 4768
    Gr Umbra 8.96 1200
    Gr Cloud 8.69 17805
    Collide Havok 6.18 150
    Gr Model 4.94 9040
    Character Packfile 4.58 12
    Anim Import Packfile 4.53 15
    Composite 4.49 535
    Gr Font 4.06 256
    Debugging 4.00 2
    Game Animation 3.91 41224

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

  • ClientContextThreadProc Thread 0xb6c <—*
  • Trace <—*
    Pc:0067d99f Fr:0562fbf4 Rt:009b97a5 Arg:00000000 00000000 0139127c 00000204
    Pc:009b97a5 Fr:0562fc88 Rt:009b8eea Arg:026da6d4 04187410 04187410 0562fcb4
    Pc:009b8eea Fr:0562fc9c Rt:009b3dc4 Arg:00000010 00000010 00000010 0434d010
    Pc:009b3dc4 Fr:0562fcb4 Rt:009b5799 Arg:00000010 0562fd40 0686dab8 0434d054
    Pc:009b5799 Fr:0562fce4 Rt:009b81df Arg:3c670f56 0082bb63 0434d010 0434d460
    Pc:009b81df Fr:0562fd8c Rt:00829aee Arg:0434d010 00000002 00000002 00000010
    Pc:00829aee Fr:0562fe08 Rt:0082acf2 Arg:4708cb49 01d10db3 693e739a 00000001
    Pc:0082acf2 Fr:0562fe48 Rt:008292c1 Arg:03ff2d30 020f8360 0067f048 00000000
    Pc:008292c1 Fr:0562fe68 Rt:007cfd70 Arg:03ff2d30 693e7372 00000000 020f8360
    Pc:007cfd70 Fr:0562fea0 Rt:007cfe98 Arg:00000000 0562feb8 7799ee6c 020f8360
    Pc:007cfe98 Fr:0562feac Rt:7799ee6c Arg:020f8360 0562fef8 77843ab3 020f8360
    Pc:7799ee6c Fr:0562feb8 Rt:77843ab3 Arg:020f8360 7381da99 00000000 00000000
    Pc:77843ab3 Fr:0562fef8 Rt:77843a86 Arg:007cfe1c 020f8360 00000000 00000000
    Pc:77843a86 Fr:0562ff10 Rt:00000000 Arg:007cfe1c 020f8360 00000000 00000000
  • Thread registers <—*
    eax=0562f768 ebx=0562fbb0 ecx=0139127c edx=0562fbb0 esi=7798f26a edi=00000000
    eip=0067d99f esp=0562fb8c ebp=0562fbf4
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

eax-32 0562F748 00000000 00000004 fffffd34 000002e4
eax-16 0562F758 fffffd34 000002cc 00000018 00000000
eax 0 0562F768 80000003 00000000 00000000 75aa812f
eax
16 0562F778 00000000 66c051f4 ffffffff 5b4136a8
eax+32 0562F788 00000001 380010fc ffffffff 650039ac
eax+48 0562F798 ffffffff 60c13be8 ffffffff 5bc067f0
ebx-32 0562FB90 0139127c 00000204 00000000 04187ba8
ebx-16 0562FBA0 30be9e60 00000000 00000000 00000003
ebx 0 0562FBB0 70616548 7962202c 3d736574 34373034
ebx
16 0562FBC0 34363530 000ecb00 000ecbbf 0562fbf4
ebx+32 0562FBD0 00783ba5 00000000 0562fc90 0562fbf0
ebx+48 0562FBE0 04187bac 0562fc90 00000000 00000000
ecx-32 0139125C 009ba4c0 006f0057 006c0072 00200064
ecx-16 0139126C 0061004d 00200070 00650054 00000078
ecx 0 0139127C 2e5c2e2e 2e2e5c2e 6d61475c 69565c65
ecx
16 0139128C 445c7765 75616665 565c746c 6f4c6664
ecx+32 0139129C 632e6461 00007070 7274656d 3c206369
ecx+48 013912AC 72726120 657a6973 6d5f6d28 69727465
edx-32 0562FB90 0139127c 00000204 00000000 04187ba8
edx-16 0562FBA0 30be9e60 00000000 00000000 00000003
edx 0 0562FBB0 70616548 7962202c 3d736574 34373034
edx
16 0562FBC0 34363530 000ecb00 000ecbbf 0562fbf4
edx+32 0562FBD0 00783ba5 00000000 0562fc90 0562fbf0
edx+48 0562FBE0 04187bac 0562fc90 00000000 00000000
esi-32 7798F248 90909090 9825ff90 9077951d 90909090
esi-16 7798F258 909005eb ff909090 951c0c25 90909077
esi 0 7798F268 ff8b9090 5dec8b55 909005eb ff909090
esi
16 7798F278 951db025 90909077 186a9090 98f32068
esi+32 7798F288 da7ae877 4d830000 35ffffe4 77a16010
esi+48 7798F298 13a015ff f6337795 33fc7589 7d8947ff

  • Code <—*
    0067D97F 806a2d01 8d45bc6a 4050e8b2 67ffff83 .j-..E.j@P..g…
    0067D98F c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
    0067D99F e8ac9400 008b55b4 8b45b88d 5a178b75 ……U..E..Z..u
    0067D9AF 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
    0067D9BF f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
    0067D9CF 68e50300 00bafc69 2d01b990 6a2d01e8 h……i-…j-..
  • Stack <—*
    0562FB8C 0067d9a4 0139127c 00000204 00000000 ..g.|.9………
    0562FB9C 04187ba8 30be9e60 00000000 00000000 .{..`..0……..
    0562FBAC 00000003 70616548 7962202c 3d736574 ….Heap, bytes=
    0562FBBC 34373034 34363530 000ecb00 000ecbbf 40740564……..
    0562FBCC 0562fbf4 00783ba5 00000000 0562fc90 ..b..;x…….b.
    0562FBDC 0562fbf0 04187bac 0562fc90 00000000 ..b..{….b…..
    0562FBEC 00000000 693e7626 0562fc88 009b97a5 ….&v>i..b…..
    0562FBFC 00000000 00000000 0139127c 00000204 ……..|.9…..
    0562FC0C 0000003a 00000001 00000010 00000010 :……………
    0562FC1C 04187ba8 04187bac 3f800000 00000000 .{…{…..?….
    0562FC2C 00000000 00000000 00000000 3f800000 ……………?
    0562FC3C 00000000 00000000 00000000 00000000 …………….
    0562FC4C 3f800000 00000000 33b95890 00000001 …?…..X.3….
    0562FC5C 30be9e60 00000001 00000001 00000004 `..0…………
    0562FC6C 0067eec9 000008a0 006bca50 07484510 ..g…..P.k..EH.
    0562FC7C 65294710 30be9e60 00000000 0562fc9c .G)e`..0……b.
    0562FC8C 009b8eea 026da6d4 04187410 04187410 ……m..t…t..
    0562FC9C 0562fcb4 009b3dc4 00000010 00000010 ..b..=……….
    0562FCAC 00000010 0434d010 0562fce4 009b5799 ……4…b..W..
    0562FCBC 00000010 0562fd40 0686dab8 0434d054 ….@.b…..T.4.
    0562FCCC 3c83126f 3c670f56 3c670f56 3c670f56 o..<V.g<V.g<V.g<
    0562FCDC 3c83126f 3c83126f 0562fd8c 009b81df o..<o..<..b…..
    0562FCEC 3c670f56 0082bb63 0434d010 0434d460 V.g<c…..4.`.4.
    0562FCFC 00000001 00000002 00000002 00000010 …………….
    0562FD0C 0562fd24 0562fd2c 0434d460 00000002 $.b.,.b.`.4…..
    0562FD1C 0562fdf4 0000000c 00000000 0686dac8 ..b………….
    0562FD2C 00000000 0434d054 00000001 0434d010 ….T.4…….4.
    0562FD3C 0562fd7c 0686dac4 0434d04d 0067bfd7 |.b…..M.4…g.
    0562FD4C 0434d38c 0082bec3 0434d010 00000000 ..4…….4…..
    0562FD5C 00000000 0562fd8c 0562fda4 0082a18f ……b…b…..
    0562FD6C 0434d010 0177b82e 00000001 0434d358 ..4…w…..X.4.
    0562FD7C 00000000 0562fd80 0562fd81 693e705e ……b…b.^p>i
    0562FD8C 0562fe08 00829aee 0434d010 00000002 ..b…….4…..
    0562FD9C 00000002 00000010 0562fdf4 0434d460 ……….b.`.4.
    0562FDAC 020f8360 00000001 0177b82e e0c3eb2e `………w…..
    0562FDBC 00000051 00000000 778258bc 75aa1876 Q……..X.wv..u
    0562FDCC 00000000 75aa189f 68785bf0 00000001 …….u.[xh….
    0562FDDC 0000000a 020f8360 00000024 00000001 ….`…$…….
    0562FDEC 00000000 00000000 4708cb49 01d10db3 ……..I..G….
    0562FDFC 0177b82e 00000010 693e73da 0562fe48 ..w……s>iH.b.
    0562FE0C 0082acf2 4708cb49 01d10db3 693e739a ….I..G…..s>i
    0562FE1C 00000001 0177b82e 020f8360 fffffffe ……w.`…….
    0562FE2C 020f8360 0562fe18 00000001 0562fe90 `…..b…….b.
    0562FE3C 007d00b0 6d31ef72 00000000 0562fe68 ..}.r.1m….h.b.
    0562FE4C 008292c1 03ff2d30 020f8360 0067f048 ….0-..`…H.g.
    0562FE5C 00000000 020f8360 00000000 0562fea0 ….`………b.
    0562FE6C 007cfd70 03ff2d30 693e7372 00000000 p.|.0-..rs>i….
    0562FE7C 020f8360 020f8360 020f8360 0562fe74 `…`…`…t.b.
    0562FE8C 007d4d93 0562fee8 007d00b0 6d31c34a .M}…b…}.J.1m
    0562FE9C 00000000 0562feac 007cfe98 00000000 ……b…|…..
    0562FEAC 0562feb8 7799ee6c 020f8360 0562fef8 ..b.l..w`…..b.
    0562FEBC 77843ab3 020f8360 7381da99 00000000 .:.w`……s….
    0562FECC 00000000 020f8360 00000000 00000000 ….`………..
    0562FEDC 00000000 0562fec4 00000000 ffffffff ……b………
    0562FEEC 777fe15d 01603779 00000000 0562ff10 ]..wy7`…….b.
    0562FEFC 77843a86 007cfe1c 020f8360 00000000 .:.w..|.`…….
    0562FF0C 00000000 00000000 00000000 007cfe1c …………..|.
    0562FF1C 020f8360 00000000 00000000 00000000 `……………
    0562FF2C 00000000 00000000 00000000 00000000 …………….
    0562FF3C 00000000 00000000 00000000 00000000 …………….
    0562FF4C 00000000 00000000 00000000 00000000 …………….
    0562FF5C 00000000 00000000 00000000 00000000 …………….
    0562FF6C 00000000 00000000 00000000 00000000 …………….
    0562FF7C 00000000 00000000 00000000 00000000 …………….
  • Error Logs <—*
    Content is referencing a propID that doesn’t exist propId=‘1907337256732033536’
    Content is referencing a propID that doesn’t exist propId=‘1907337037688701442’
    Content is referencing a propID that doesn’t exist propId=‘1907337699113665028’
    Model ‘0×082244’: Failed to resolve AimIK bone indices.
    Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
    Couldn’t find missile launch point for gadget ‘0xdd162’.
    Couldn’t find missile launch point for gadget ‘0xdd162’.
    Couldn’t find projectile effect for skill ‘Zz5tK.pGPgw’
    Couldn’t find missile launch point for gadget ‘0xdd162’.
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Content is referencing a propID that doesn’t exist propId=‘1930741529675137550’
    Content is referencing a propID that doesn’t exist propId=‘1930720570234733141’
    Content is referencing a propID that doesn’t exist propId=‘1930720583119635050’
    Content is referencing a propID that doesn’t exist propId=‘1930741576919777807’
    Content is referencing a propID that doesn’t exist propId=‘1928779829132493374’
    Content is referencing a propID that doesn’t exist propId=‘1928779571434455611’
    Content is referencing a propID that doesn’t exist propId=‘1928779657333801528’
    Content is referencing a propID that doesn’t exist propId=‘1928779743233147449’
    Texture missing mip chain: 0×00ecaf
  • DirectX Device Info <—*
    VendorId = 0×10de
    DeviceId = 0×0a65
    Version = 9.18.0013.4144
    Description = NVIDIA GeForce 210
    Compat = 0×00100800
    VidMem = 1024 MB
Kylden
Leader of TACO mini-roamer guild, Kaineng.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Dark.4956

Dark.4956

I started the prologue, finding parts of a missing ship..
there is one spot behind a ship wall, I went to find it, got up on a wall, fell into a small area that doesn’t allow me to get out from…so have to start the quest again…grrr

I submitted a ticket as well

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Eona Lilith.2350

Eona Lilith.2350

Hi ever since the new update I am unable to patch and play it keeps giving me a fatal error and I have sent several “reports” to you guys! some help please! this is the error i keep getting:

  • Crash <—*
    Fatal Error: Fatal disk-error (665: The requested operation could not be completed due to a file system limitation) on write,
    App: Gw2.exe
    Pid: 6796
    Cmdline:
    BaseAddr: 00020000
    ProgramId: 101
    Build: 54517
    When: 2015-10-23T17:04:43Z 2015-10-23T10:04:43-07:00
    Uptime: 0 days 0:00:40
    Flags: 0
  • System <—*
    Name:
    IpAddr:
    Processors: 4 [AuthenticAMD:15:2:3]
    OSVersion: Windows 6.1 (64 bit)
  • System Memory <—*
    Physical: 5785MB/ 8191MB 70%
    Paged: 13836MB/16380MB 84%
    Virtual: 3483MB/ 4095MB 85%
    Load: 29%
    CommitTotal: 2544MB
    CommitLimit: 16380MB
    CommitPeak: 3955MB
    SystemCache: 3606MB
    HandleCount: 25203
    ProcessCount: 75
    ThreadCount: 1121
  • Process Memory <—*
    Private: 464MB
    WorkingSet: 385MB
    PeakWorkingSet: 389MB
    PageFaults: 1136769
  • Memory Category Usage (Inclusive) <—*
    [Category] [Size(MB)] [Count]
    Root 167.49 8842
    Programmer Data 136.77 3862
    I/O 106.13 483
    Asset Service 70.23 396
    Collections 30.33 3204
    File Service 25.22 13
    Uncategorized 24.62 4910
    Dictionary 13.04 26
    Archive 10.67 68
    Collide Havok 6.10 70
    Collide 6.10 70
    Set 2.76 122
    BTree 0.31 26
    Networking 0.20 38
    Event 0.07 2
    Game 0.02 50
    Engine 0.02 12
    Threading 0.01 15
    Model-Programmer 0.01 1
    Content 0.01 1
    UI 0.00 32
    Web Browser 0.00 18
    File Core 0.00 3
    String 0.00 12
  • Memory Category Usage (Exclusive) <—*
    [Category] [Size(MB)] [Count]
    Asset Service 70.23 396
    File Service 25.22 13
    Uncategorized 24.62 4910
    Collections 14.21 3030
    Dictionary 13.04 26
    Archive 10.67 68
    Collide Havok 6.10 70
    Set 2.76 122
    BTree 0.31 26
    Networking 0.20 33
    Event 0.07 2
    Threading 0.01 15
    Game 0.01 41
    Model-Programmer 0.01 1
    Content 0.01 1
    Engine 0.00 6
    Web Browser 0.00 18
    File Core 0.00 3
    String 0.00 12
    Services 0.00 8
    Download 0.00 3
    CharClient 0.00 4
    Text 0.00 1
    UI 0.00 14

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

  • ThreadPoolFile01 Thread 0xe54 <—*
  • Error Logs <—*
    Download failed for 0×00073b8c:0×0013989d→0×00139c1b with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 0]
    Disk write failed with error 665 (incomplete): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’
    Disk write failed (665: The requested operation could not be completed due to a file system limitation): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Next

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

My original report is on page 1… Plus how can we solve it by zoning to Verdant Brink when we haven’t even got there yet..

The tester’s theory is this will work, but he’s not 100% sure yet.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: SolemnXII.1304

SolemnXII.1304

In wvw Thief aoe bow skills such as choking gas and cluster bomb can no longer hit certain parts of keeps and towers. Firing at siege canons with these skills will result in the projectile passing though it. The arrows will also fly through the floor in lord towers dealing no aoe damage.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Hobo.8563

Hobo.8563

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

My original report is on page 1… Plus how can we solve it by zoning to Verdant Brink when we haven’t even got there yet..

The tester’s theory is this will work, but he’s not 100% sure yet.

Just tried this and I’m still locked out.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Wartitan.8639

Wartitan.8639

Ok two bugs discovered, first one reported in game already:

Itzel homesteader hero point impossible – Playing guardian in full soldiers ascended, getting one shot regardless of what I do.

Second one is kind of fixed now… not 100% though. Crashing multiple times trying to go from Verdant Brink to Aurics Basin for the first time. Not sure if its repeatable since I crashed about 5 times before finally loading in so I just exited the area.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Prowler.9150

Prowler.9150

Having issues unlocking the Profession based Collections→ If i used my mastery points in PvP to unlock (for instance) Dragonhunter→ I don’t get the collection unlocked. I went to PvE and still didn’t have it unlocked even when traited/skills used.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: polarbear.2497

polarbear.2497

When I logged in today after the HoT update, I found that I had dropped from around 11,050 achievement points to 10,990. The AP reward chest track still shows the 11.5k chest as the next one, however.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Malpractice.7850

Malpractice.7850

Has anyone mentioned/responded to the fact that if you unlock your elite spec in HOTM, it wont give you the achievement, and the weapon accordingly?

Is there a fix coming? Do i proceed with the character?

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Cozza.2836

Cozza.2836

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

My original report is on page 1… Plus how can we solve it by zoning to Verdant Brink when we haven’t even got there yet..

The tester’s theory is this will work, but he’s not 100% sure yet.

How can we access Verdant Brink when we haven’t gained access to it yet? Literally, the portal is locked for me. I must complete the prologue before I can progress. I haven’t unlocked any waypoints in Verdant Brink, so I do not have the option of zoning there.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: hiess.6915

hiess.6915

  • Crash <—*
    Assertion: hdr→signature == PACKFILE_SIGNATURE
    File: ..\..\..\Services\Packfile\Packfile.cpp(2122)
    App: Gw2.exe
    Pid: 2000
    Cmdline:
    BaseAddr: 012F0000
    ProgramId: 101
    Build: 54517
    When: 2015-10-23T17:34:54Z 2015-10-23T20:34:54+03:00
    Uptime: 0 days 0:00:33
    Flags: 0
  • System <—*
    Name: TYTAN-STALVEN
    IpAddr: 192.168.2.123
    Processors: 4 [GenuineIntel:6:12:3]
    OSVersion: Windows 6.2 (64 bit)
  • System Memory <—*
    Physical: 4956MB/ 8131MB 60%
    Paged: 5709MB/ 9411MB 60%
    Virtual: 2463MB/ 4095MB 60%
    Load: 39%
    CommitTotal: 3701MB
    CommitLimit: 9411MB
    CommitPeak: 6691MB
    SystemCache: 4731MB
    HandleCount: 42690
    ProcessCount: 97
    ThreadCount: 1474
  • Process Memory <—*
    Private: 1175MB
    WorkingSet: 1038MB
    PeakWorkingSet: 1038MB
    PageFaults: 837385
  • Memory Category Usage (Inclusive) <—*
    [Category] [Size(MB)] [Count]
    Root 597.32 434785
    VRAM 293.24 16874
    Art Assets 265.20 3376
    Programmer Data 246.98 197356
    Anim Import Models 175.47 371
    Anim Import Packfile 175.47 371
    Game 110.56 106692
    Content 96.48 37301
    VRAM – Gr Postproc 91.34 17
    Engine 70.45 75897
    Uncategorized 54.16 214720
    Character Models 53.07 622
    Gr 49.65 43605
    VRAM – Prop Tex 48.63 602
    Collections 48.09 1942
    Dictionary 47.63 388
    Composite Models 43.42 404
    VRAM – Composite Tex 40.17 33
    Map Assets 33.91 2112
    Composite Tex Pool 33.17 70
    Composite Tex 33.17 70
    Collide 30.97 19333
    VRAM – DirectX Geo Buffers 30.56 1520
    Prop Models 29.33 1608
  • Memory Category Usage (Exclusive) <—*
    [Category] [Size(MB)] [Count]
    Anim Import Packfile 175.47 371
    Content 96.48 37301
    VRAM – Gr Postproc 91.34 17
    Uncategorized 54.16 214720
    VRAM – Prop Tex 48.63 602
    Dictionary 47.63 388
    VRAM – Composite Tex 40.17 33
    Gr 38.18 1618
    Composite Tex Pool 33.17 70
    VRAM – DirectX Geo Buffers 30.56 1520
    Prop Packfile 28.18 202
    VRAM – DDI Shader 21.68 14317
    VRAM – Character Geo 21.22 188
    Collide 14.25 1844
    Collide Havok 12.37 16773
    Archive 11.20 38
    Composite Packfile 10.22 302
    Character Packfile 9.53 64
    VRAM – Gr Img 9.40 6
    Audio FMOD 7.77 346
    Audio 5.67 569
    VRAM – Terrain Tex 5.27 25
    VRAM – Map Env Tex 4.58 13
    Composite 4.52 547
  • Game Context <—*
    MapId: 62
    Flags: 0×241
    ElapsedTime: 00:00:14
  • World State <—*
    <WorldState BufferCapacity="33521664" BufferUsed="1038" DrawCalls="17" Fps="63" EffectLights="0" Lights="0" Materials="13" Particles="81" Submodels="17" TextureLoadsPending="0" TextureMemory="486388334" Triangles="34" VerticesSoftwareTransformed="0" VideoMemoryTotal="26861576" CameraPos="-3445.51, 34477.7, -881.411" CameraFwd="-0.973705, -0.0360062, 0.224951" MapName="wZY+N.ydYX4" MapNamespace="fpeA2" MapType="Public" MapId="62" MapGuid="63A5E889-60AA-4B67-97A0-88D08898B9BB" PlayerFacing="-0.999684, -0.0251178, 0" PlayerPos="-3705.17, 34468.1, -741.424" PlayerVelocity="0, 0, 0" />

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10240.16384 (64/32-bit compatible)]

  • ClientContextThreadProc Thread 0×122c <—*
  • Trace <—*
    Pc:01733b0b Fr:0696f9f4 Rt:017350b9 Arg:00000002 00000904 4a1d3210 00000000
    Pc:017350b9 Fr:0696fa1c Rt:01734f55 Arg:4a1d3210 00000000 00000000 00000001
    Pc:01734f55 Fr:0696fa38 Rt:016fede7 Arg:4a1d3210 00000001 00000015 4a9ba610
    Pc:016fede7 Fr:0696fa5c Rt:01ea7f2c Arg:00000018 48e46010 0696fa84 01e6fb2b
    Pc:01ea7f2c Fr:0696fa6c Rt:01e6fb2b Arg:00000000 051863a8 00000010 41800000
    Pc:01e6fb2b Fr:0696fa84 Rt:019394a3 Arg:00000010 051863a8 3d3fd810 3f800000
    Pc:019394a3 Fr:0696fa9c Rt:01938f1f Arg:00000010 05185c10 05185c10 0696fac8
    Pc:01938f1f Fr:0696fab0 Rt:01933dc4 Arg:00000010 00000010 00000010 05186810
    Pc:01933dc4 Fr:0696fac8 Rt:01935799 Arg:00000010 0696fb54 0746dab8 05186854
    Pc:01935799 Fr:0696faf8 Rt:019381df Arg:3c83126f 017abb63 05186810 05186c60
    Pc:019381df Fr:0696fba0 Rt:017a9aee Arg:05186810 00000002 00000002 00000010
    Pc:017a9aee Fr:0696fc1c Rt:017aacf2 Arg:20f2087b 01d10db9 076f6c68 00000001
    Pc:017aacf2 Fr:0696fc5c Rt:017a92c1 Arg:04ff2d30 00c87890 015ff048 0174fe1c
    Pc:017a92c1 Fr:0696fc7c Rt:0174fd70 Arg:04ff2d30 076f6c80 0174fe1c 00c87890
    Pc:0174fd70 Fr:0696fcb4 Rt:0174fe98 Arg:0174fe1c 0696fcd4 76643744 00c87890
    Pc:0174fe98 Fr:0696fcc0 Rt:76643744 Arg:00c87890 76643720 a87a84bc 0696fd1c
    Pc:76643744 Fr:0696fcd4 Rt:7782a064 Arg:00c87890 8420de52 00000000 00000000
    Pc:7782a064 Fr:0696fd1c Rt:7782a02f Arg:ffffffff 7784d7b8 00000000 00000000
    Pc:7782a02f Fr:0696fd2c Rt:00000000 Arg:0174fe1c 00c87890 00000000 00000000
  • Thread registers <—*
    eax=0696f5a0 ebx=4a1d321c ecx=00000000 edx=000002c8 esi=76649ec0 edi=00000000
    eip=01733b0b esp=0696f9c8 ebp=0696f9f4
    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246

eax-32 0696F580 00000000 76649ec0 00000000 0696f5fc
eax-16 0696F590 775c3e54 0696f5fc 775c3e28 0696f5a0
eax 0 0696F5A0 80000003 00000000 00000000 775c3e28
eax
16 0696F5B0 00000002 00000002 5b934490 00000000
eax+32 0696F5C0 0696f9d4 5b637614 5b637618 5b637620
eax+48 0696F5D0 5b63761c 00000000 00000000 00000001
ebx-32 4A1D31FC 00000000 00000000 00000000 10090015
ebx-16 4A1D320C 00000904 00000000 00000000 00000000
ebx 0 4A1D321C 00000000 00000000 00000000 00000000
ebx
16 4A1D322C 00000000 00000000 00000000 00000000
ebx+32 4A1D323C 00000000 00000000 00000000 00000000
ebx+48 4A1D324C 00000000 00000000 00000000 00000000
esi-32 76649EA0 0010c25d 850ff685 fffffcc6 ddebc033
esi-16 76649EB0 cccccccc cccccccc cccccccc cccccccc
esi 0 76649EC0 031c25ff cccc766b cccccccc cccccccc
esi
16 76649ED0 8b55ff8b 00a151ec 33766e00 fc4589c5
esi+32 76649EE0 08358b56 85766e08 cc850ff6 33000148
esi+48 76649EF0 fc4d8bc0 e85ecd33 0000b9e8 c25de58b

  • Code <—*
    01733AEB 2a02e8ae 31edffb8 50460000 66390674 …1…PF..f9.t
    01733AFB 14684a08 0000ba44 ac2a02b9 48ad2a02 .hJ….D.
    ..H.*.
    01733B0B e89031ed ff8b4608 8947180f b7460283 ..1…F..G…F..
    01733B1B 47100c89 471cf646 02017407 814f1400 G…G..F..t..O..
    01733B2B 0000800f b74606b9 00000000 83c0f403 …..F……….
    01733B3B c3894508 0fb74602 c1e80283 e0018945 ..E…F……..E
  • Stack <—*
    0696F9C8 01733b10 0000084a 4a9ba610 5effcd70 .;s.J……Jp..^
    0696F9D8 00000904 00000001 0696fa00 01732861 …………a(s.
    0696F9E8 0000001c 4a1d3b14 00000000 0696fa1c …..;.J……..
    0696F9F8 017350b9 00000002 00000904 4a1d3210 .Ps……….2.J
    0696FA08 00000000 00000000 4a0df810 00000000 ………..J….
    0696FA18 00000002 0696fa38 01734f55 4a1d3210 ….8…UOs..2.J
    0696FA28 00000000 00000000 00000001 00000015 …………….
    0696FA38 0696fa5c 016fede7 4a1d3210 00000001 \…..o..2.J….
    0696FA48 00000015 4a9ba610 48e46010 00000010 …….J.`.H….
    0696FA58 027cf12c 0696fa6c 01ea7f2c 00000018 ,.|.l…,…….
    0696FA68 48e46010 0696fa84 01e6fb2b 00000000 .`.H….+…….
    0696FA78 051863a8 00000010 41800000 0696fa9c .c………A….
    0696FA88 019394a3 00000010 051863a8 3d3fd810 ………c….?=
    0696FA98 3f800000 0696fab0 01938f1f 00000010 …?…………
    0696FAA8 05185c10 05185c10 0696fac8 01933dc4 .\…\…….=..
    0696FAB8 00000010 00000010 00000010 05186810 ………….h..
    0696FAC8 0696faf8 01935799 00000010 0696fb54 …..W……T…
    0696FAD8 0746dab8 05186854 3c83126f 3c83126f ..F.Th..o..<o..<
    0696FAE8 3c83126f 3c83126f 3c83126f 3c83126f o..<o..<o..<o..<
    0696FAF8 0696fba0 019381df 3c83126f 017abb63 ……..o..<c.z.
    0696FB08 05186810 05186c60 00000001 00000002 .h..`l……….
    0696FB18 00000002 00000010 0696fb38 0696fb40 ……..8…... 0696FB28 05186c60 00000002 0696fc08 0000000c `l.............. 0696FB38 00000000 0746dac8 00000000 05186854 ......F.....Th.. 0696FB48 00000001 05186810 05186b58 0746dac4 .....h..Xk....F. 0696FB58 0518684d 015fbfd7 05186b8c 017abec3 Mh...._..k....z. 0696FB68 05186810 00000000 00000000 0696fba0 .h.............. 0696FB78 0696fbb8 017aa18f 05186810 01dd616e ......z..h..na.. 0696FB88 00000001 05186b58 00000000 0696fb94 ....Xk.......... 0696FB98 0696fb95 076f6b94 0696fc1c 017a9aee .....ko.......z. 0696FBA8 05186810 00000002 00000002 00000010 .h.............. 0696FBB8 0696fc08 05186c60 00c87890 00000001 ....`l...x...... 0696FBC8 01dd616e 4c1c9d42 00000068 00000000 na..B..Lh....... 0696FBD8 77838f2c 775c13c8 00000000 00000001 ,..w..\w........ 0696FBE8 01dd616e 7780769c 0000000a 8420d8b6 na...v.w...... . 0696FBF8 0696fc10 775c30a7 00c87890 00000001 .....0\w.x...... 0696FC08 20f2087b 01d10db9 01dd616e 00000010 {.. ....na...... 0696FC18 076f6c28 0696fc5c 017aacf2 20f2087b (lo.\.....z.{.. 0696FC28 01d10db9 076f6c68 00000001 01dd616e ....hlo.....na.. 0696FC38 00c87890 7ffe0008 80000003 0696fc2c .x..........,... 0696FC48 0696efd4 0696fca4 017500b0 039cf294 ..........u..... 0696FC58 00000000 0696fc7c 017a92c1 04ff2d30 ....|.....z.0-.. 0696FC68 00c87890 015ff048 0174fe1c 00c87890 .x..H._...t..x.. 0696FC78 00000000 0696fcb4 0174fd70 04ff2d30 ........p.t.0-.. 0696FC88 076f6c80 0174fe1c 00c87890 00c87890 .lo...t..x...x.. 0696FC98 00c87890 0696fc88 01754d93 0696fd0c .x.......Mu..... 0696FCA8 017500b0 039cdeac 00000000 0696fcc0 ..u............. 0696FCB8 0174fe98 0174fe1c 0696fcd4 76643744 ..t...t.....D7dv 0696FCC8 00c87890 76643720 a87a84bc 0696fd1c .x.. 7dv..z..... 0696FCD8 7782a064 00c87890 8420de52 00000000 d..w.x..R. ..... 0696FCE8 00000000 00c87890 00000000 00000000 .....x.......... 0696FCF8 00000000 00000000 8420de52 0696fce0 ........R. ..... 0696FD08 00000000 0696fd24 77840d40 f53a3fde ....$.....w.?:.
    0696FD18 00000000 0696fd2c 7782a02f ffffffff ….,…/..w….
    0696FD28 7784d7b8 00000000 00000000 0174fe1c …w……….t.
    0696FD38 00c87890 00000000 00000000 00000000 .×..............
    0696FD48 00000000 00000000 00000000 00000000 …………….
    0696FD58 00000000 00000000 00000000 00000000 …………….
    0696FD68 00000000 00000000 00000000 00000000 …………….
    0696FD78 00000000 00000000 00000000 00000000 …………….
    0696FD88 00000000 00000000 00000000 00000000 …………….
    0696FD98 00000000 00000000 00000000 00000000 …………….
    0696FDA8 00000000 00000000 00000000 00000000 …………….
    0696FDB8 00000000 00000000 00000000 00000000 …………….
  • Error Logs <—*
    ot a valid model file
    Model ‘0×038995’ is not a valid model file
    Model ‘0×045ac5’ is not a valid model file
    Model ‘0×038a06’ is not a valid model file
    Model ‘0×02d314’ is not a valid model file
    Model ‘0×038986’ is not a valid model file
    Model ‘0×045a74’ is not a valid model file
    Model ‘0×038899’ is not a valid model file
    Model ‘0×045b58’ is not a valid model file
    Model ‘0×0388a6’ is not a valid model file
    Model ‘0×012f01’ is not a valid model file
    Model ‘0×0384f2’ is not a valid model file
    Model ‘0×045a5a’ is not a valid model file
    Model ‘0×03b1a8’ is not a valid model file
    Model ‘0×045a4b’ is not a valid model file
    Model ‘0×0389ae’ is not a valid model file
    Model ‘0×0389cd’ is not a valid model file
    Model ‘0×013dac’ is not a valid model file
    Model ‘0×03897b’ is not a valid model file
    Model ‘0×083a9b’ is not a valid model file
    Model ‘0×083a9a’ is not a valid model file
    Model ‘0×02e8fb’ is not a valid model file
    Model ‘0×02e8fa’ is not a valid model file
    Model ‘0×00ce40’ is not a valid model file
    Model ‘0×00ce57’ is not a valid model file
    Model ‘0×00ce02’ is not a valid model file
    Model ‘0×00ce74’ is not a valid model file
    Model ‘0×063bea’ is not a valid model file
    Model ‘0×03b26b’ is not a valid model file
    Model ‘0×006574’ is not a valid model file
    Model ‘0×0166ba’ is not a valid model file
    Model ‘0×007e13’ is not a valid model file
    Model ‘0×007e14’ is not a valid model file
    Model ‘0×007e15’ is not a valid model file
    Model ‘0×007e17’ is not a valid model file
    Model ‘0×007e16’ is not a valid model file
    Model ‘0×007e1a’ is not a valid model file
    Model ‘0×007e19’ is not a valid model file
    Model ‘0×007e18’ is not a valid model file
    Model ‘0×0045b5’ is not a valid model file
    Model ‘0×03b230’ is not a valid model file
    Model ‘0×0045a3’ is not a valid model file
    Model ‘0×00ce1c’ is not a valid model file
    Model ‘0×0038f6’ is not a valid model file
    Model ‘0×00d8fd’ is not a valid model file
    Model ‘0×006a28’ is not a valid model file
    Model ‘0×0ee90d’ is not a valid model file
  • DirectX Device Info <—*
    VendorId = 0×10de
    DeviceId = 0×13c2
    Version = 10.18.0013.5582
    Description = NVIDIA GeForce GTX 970
    Compat = 0×00100000
    VidMem = 4095 MB

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Little Kayli.7415

Little Kayli.7415

As soon as the gw2 Heart of Thrones expansion went live this mission (Pact Assault – Point of No Return Living Story) has bugged out. When you are told to rescue people from the vine pods towards the end of the mission only two of the three are spawned. This was real unfortunate as I was getting my last achievement for the sinister amulet. Now i can’t complete the mission and therefore cant win the reward. This makes me a very sad panda. -_-

My friend and I have ran into the same problem. We wanted to complete this story line so we could move onto heart of thorns ~roles eyes~ which brings up for my questions with this expansion. I wonder why i wasted so much gold on influence in recent weeks when it reset all our stuff. We are a new and small guild not very much into pvp and WvW although im thinking of trying it on my own but still we were in the middle of upgrading to architecture IV to make the bank bigger and that influence is gone and no credit. Still having a hard time finding decent info how to earn favor. So many questions and scattered information. Even heart of thorns official pages are not answer sorely needed answer to questions. Lastly where is my extra character slot O.o

So complaints are as follows:

1. Glitched pact assault
2. Missing influence to ongoing upgrades that have been wiped or gold refund would be nice i spent 40 gold in the last few weeks on influence to do upgrades so that the bank could be increased to a larger size but like i said lost those upgrades and no influence return or exchange for favor. My gold was actually gotten with gems which was gotten with cash but i guess Anet dont care about that, the got my cash so who cares.
3. Missing character slot and i bought the most expensive package that came with the 4k in gems, got those and got my veterans slot but not the game slot when it updated.

Little Kayli

(edited by Little Kayli.7415)

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: thewaterguy.4796

thewaterguy.4796

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

My original report is on page 1… Plus how can we solve it by zoning to Verdant Brink when we haven’t even got there yet..

The tester’s theory is this will work, but he’s not 100% sure yet.

I don’t understand what you are talking about…we can’t get into verdant brink, the portal is locked until we complete the prologue that is bugged

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Warscythes.9307

Warscythes.9307

Defeat the chak lobber and her brood is bugged. The brood does not seem to spawn even after reset. Please investigate. This is in Auric Basin next to chak hollow waypoint.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Darakatana.5648

Darakatana.5648

Same here: It starts and crash the patching after 2 sec

—> Crash <—
Fatal Error: Fatal disk-error (665: The requested operation could not be completed due to a file system limitation) on write,
App: Gw2.exe
Pid: 2256
Cmdline:
BaseAddr: 00090000
ProgramId: 101
Build: 54517
When: 2015-10-23T17:36:12Z 2015-10-23T19:36:12+02:00
Uptime: 0 days 0:00:06
Flags: 0

—> System <—
Name:
IpAddr:
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 10657MB/16337MB 65%
Paged: 27264MB/32672MB 83%
Virtual: 3550MB/ 4095MB 86%
Load: 34%
CommitTotal: 5408MB
CommitLimit: 32672MB
CommitPeak: 6281MB
SystemCache: 9417MB
HandleCount: 37857
ProcessCount: 88
ThreadCount: 1520

—> Process Memory <—
Private: 390MB
WorkingSet: 309MB
PeakWorkingSet: 309MB
PageFaults: 950694

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 202.56 8792
Programmer Data 171.45 3796
I/O 153.10 828
Asset Service 119.89 420
Uncategorized 25.01 4926
File Service 22.61 13
Collections 18.03 2792
Dictionary 13.04 26
Archive 10.59 389
Collide Havok 6.10 70
Collide 6.10 70
Set 4.25 129
BTree 0.38 28
Networking 0.20 37
Event 0.07 3
Game 0.02 50
Engine 0.02 12
Threading 0.01 15
Model-Programmer 0.01 1
Content 0.01 1
UI 0.00 32
Web Browser 0.00 18
File Core 0.00 3
Services 0.00 8

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Asset Service 119.89 420
Uncategorized 25.01 4926
File Service 22.61 13
Dictionary 13.04 26
Archive 10.59 389
Collide Havok 6.10 70
Set 4.25 129
BTree 0.38 28
Collections 0.36 2609
Networking 0.20 32
Event 0.07 3
Threading 0.01 15
Game 0.01 41
Model-Programmer 0.01 1
Content 0.01 1
Engine 0.00 6
Web Browser 0.00 18
File Core 0.00 3
Services 0.00 8
String 0.00 13
Download 0.00 3
CharClient 0.00 4
Text 0.00 1
UI 0.00 14

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ThreadPoolFile01 Thread 0×2878 <—

—> Trace <—
Pc:00b9ce05 Fr:062efcc4 Rt:003a0796 Arg:00ff7054 00000233 00ff7034 00000299
Pc:003a0796 Fr:062efd20 Rt:003a03c9 Arg:00000299 07875310 073c2850 773311c0
Pc:003a03c9 Fr:062efd38 Rt:003a2d5a Arg:00000299 00000000 00000000 00000001
Pc:003a2d5a Fr:062efd54 Rt:0039ebe3 Arg:073c2850 00000000 0471ec50 0471ec10
Pc:0039ebe3 Fr:062efe10 Rt:0039fa5c Arg:0471ec50 047f3470 023bcd10 0039f048
Pc:0039fa5c Fr:062efe34 Rt:004efd70 Arg:047f3470 2f088fa2 00000000 023bcd10
Pc:004efd70 Fr:062efe6c Rt:004efe98 Arg:00000000 062efe84 7733337a 023bcd10
Pc:004efe98 Fr:062efe78 Rt:7733337a Arg:023bcd10 062efec4 77e79882 023bcd10
Pc:7733337a Fr:062efe84 Rt:77e79882 Arg:023bcd10 75705793 00000000 00000000
Pc:77e79882 Fr:062efec4 Rt:77e79855 Arg:004efe1c 023bcd10 00000000 00000000
Pc:77e79855 Fr:062efedc Rt:00000000 Arg:004efe1c 023bcd10 00000000 00000000

—> Thread registers <—
eax=062ef784 ebx=062efbc0 ecx=062efafc edx=00000000 esi=7733585e edi=00000000
eip=00b9ce05 esp=062efba8 ebp=062efcc4
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 062EF764 00000000 7733585e 00000000 062ef7d4
eax-16 062EF774 7721c41b 062ef7d4 7721c42d 062ef784
eax 0 062EF784 80000003 00000000 00000000 7721c42d
eax
16 062EF794 00000002 00000002 0b82d010 00000000
eax+32 062EF7A4 00000000 00000000 00000000 00000000
eax+48 062EF7B4 00000000 00000000 00000000 00000000
ebx-32 062EFBA0 2f088a6a 062efcc4 00b9ce0a 00ff7054
ebx-16 062EFBB0 00000233 00000000 00000299 00000000
ebx 0 062EFBC0 61746146 6964206c 652d6b73 726f7272
ebx
16 062EFBD0 36362820 54203a35 72206568 65757165
ebx+32 062EFBE0 64657473 65706f20 69746172 63206e6f
ebx+48 062EFBF0 646c756f 746f6e20 20656220 706d6f63
ecx-32 062EFADC 00000000 00000000 00000000 00000000
ecx-16 062EFAEC 00000000 00000000 00000000 00000000
ecx 0 062EFAFC 80000003 00000000 00000000 7721c42d
ecx
16 062EFB0C 00000000 00000000 00000000 00000000
ecx+32 062EFB1C 00000000 00000000 00000000 00000000
ecx+48 062EFB2C 00000000 00000000 00000000 00000000
esi-32 7733583C 023a0ae9 90909000 ff8b9090 5dec8b55
esi-16 7733584C 909005eb ff909090 330b9825 90909077
esi 0 7733585C ff8b9090 5dec8b55 909005eb ff909090
esi
16 7733586C 330da425 90909077 ff8b9090 6aec8b55
esi+32 7733587C 10458d00 1075ff50 ff0c75ff f4e80875
esi+48 7733588C 85ffffe5 8b0774c0 c25d1045 c883000c

—> Code <—
00B9CDE5 e8b6747f ff6a00ff 750c8d95 fcfeffff ..t..j..u…….
00B9CDF5 c785f8fe ffff0000 000056b9 03000000 ……….V…..
00B9CE05 e846a080 ff8b4dfc 33cd5ee8 820b95ff .F….M.3.^…..
00B9CE15 8be55dc3 cccccccc cccccce8 8bbb96ff ..]………….
00B9CE25 e9961428 00cccccc ccccccb9 b4667b01 …(………f{.
00B9CE35 c705b466 7b017015 1901e82c 142800e9 …f{.p….,.(..

—> Stack <—
062EFBA8 00b9ce0a 00ff7054 00000233 00000000 ….Tp..3…….
062EFBB8 00000299 00000000 61746146 6964206c ……..Fatal di
062EFBC8 652d6b73 726f7272 36362820 54203a35 sk-error (665: T
062EFBD8 72206568 65757165 64657473 65706f20 he requested ope
062EFBE8 69746172 63206e6f 646c756f 746f6e20 ration could not
062EFBF8 20656220 706d6f63 6574656c 75642064 be completed du
062EFC08 6f742065 66206120 20656c69 74737973 e to a file syst
062EFC18 6c206d65 74696d69 6f697461 6f20296e em limitation) o
062EFC28 7277206e 00657469 00000000 00000010 n write………
062EFC38 062efcbc 062efcb4 00000000 062efc94 …………….
062EFC48 00000000 022d0000 0a4a1a90 062efca0 ……-…J…..
062EFC58 0a4a1a90 020a000e 0f30861c 0a4a1a90 ..J…….0…J.
062EFC68 0b81e010 0000001e 0b81e000 ffffff00 …………….
062EFC78 062efc94 0051c254 0b816000 0b81e000 ….T.Q..`……
062EFC88 0000000d 0b81e000 0b81e000 062efcb0 …………….
062EFC98 0050c5a5 04ab6048 0b800000 0b81e000 ..P.H`……….
062EFCA8 00000001 04ab6048 062efcc8 0050ccd4 ….H`……..P.
062EFCB8 04ab6048 0b81e000 2f088d0a 062efd20 H`………/ …
062EFCC8 003a0796 00ff7054 00000233 00ff7034 ..:.Tp..3…4p..
062EFCD8 00000299 0b823010 00ff6fdc 00000002 …..0…o……
062EFCE8 00ff70d0 00ff6fdc 00000299 0b823010 .p…o…….0..
062EFCF8 07875390 073c2850 07875390 07875310 .S..P(<..S…S..
062EFD08 0b823010 0000004f 00000001 0000004f .0..O…….O…
062EFD18 07875390 073c2850 062efd38 003a03c9 .S..P(<.8…..:.
062EFD28 00000299 07875310 073c2850 773311c0 …..S..P(<…3w
062EFD38 062efd54 003a2d5a 00000299 00000000 T…Z-:………
062EFD48 00000000 00000001 062efd90 062efe10 …………….
062EFD58 0039ebe3 073c2850 00000000 0471ec50 ..9.P(<…..P.q.
062EFD68 0471ec10 023bcd10 00000001 062efd88 ..q…;………
062EFD78 77247ca6 047f3470 07875310 00000000 .|$wp4…S……
062EFD88 0471ec10 07875310 073c2850 c0000427 ..q..S..P(<.’…
062EFD98 00000000 07875310 073c1970 00000000 …..S..p.<…..
062EFDA8 00000000 07875310 073c0780 00000000 …..S….<…..
062EFDB8 00000008 07875310 073c07f0 00000000 …..S….<…..
062EFDC8 00000008 07875310 073c0860 00000000 …..S..`.<…..
062EFDD8 00000000 00000104 7721b8e7 00000000 ……….!w….
062EFDE8 023bcd10 7721b999 00000000 00001000 ..;…!w……..
062EFDF8 00010000 fffeffff 000000ff 00000008 …………….
062EFE08 0000024a 2f088fde 062efe34 0039fa5c J……/4…\.9.
062EFE18 0471ec50 047f3470 023bcd10 0039f048 P.q.p4….;.H.9.
062EFE28 00000000 023bcd10 00000000 062efe6c ……;…..l…
062EFE38 004efd70 047f3470 2f088fa2 00000000 p.N.p4…../….
062EFE48 023bcd10 023bcd10 80000003 062efe40 ..;…;…..@…
062EFE58 062ef1cc 062efeb4 004f00b0 28193f56 ……….O.V?.(
062EFE68 00000000 062efe78 004efe98 00000000 ….×.....N…..
062EFE78 062efe84 7733337a 023bcd10 062efec4 ….z33w..;…..
062EFE88 77e79882 023bcd10 75705793 00000000 …w..;..Wpu….
062EFE98 00000000 023bcd10 80000003 773576f7 ……;……v5w
062EFEA8 773576f7 062efe90 062ef1d0 ffffffff .v5w…………
062EFEB8 77eb3145 04b86c17 00000000 062efedc E1.w.l……….
062EFEC8 77e79855 004efe1c 023bcd10 00000000 U..w..N…;…..
062EFED8 00000000 00000000 00000000 004efe1c …………..N.
062EFEE8 023bcd10 00000000 00000000 00000000 ..;………….
062EFEF8 00000000 00000000 00000000 00000000 …………….
062EFF08 00000000 00000000 00000000 00000000 …………….
062EFF18 00000000 00000000 00000000 00000000 …………….
062EFF28 00000000 00000000 00000000 00000000 …………….
062EFF38 00000000 00000000 00000000 00000000 …………….
062EFF48 00000000 00000000 00000000 00000000 …………….
062EFF58 00000000 00000000 00000000 00000000 …………….
062EFF68 00000000 00000000 00000000 00000000 …………….
062EFF78 00000000 00000000 00000000 00000000 …………….
062EFF88 00000000 00000000 00000000 00000000 …………….
062EFF98 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
Failed to parse GFE XML: no data
Failed to create THIRDPARTYSOFTWAREREADME.txt(4)
Disk write failed with error 665 (incomplete): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’
Disk write failed (665: The requested operation could not be completed due to a file system limitation): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’

Hi ever since the new update I am unable to patch and play it keeps giving me a fatal error and I have sent several “reports” to you guys! some help please! this is the error i keep getting:

—> Crash <—
Fatal Error: Fatal disk-error (665: The requested operation could not be completed due to a file system limitation) on write,
App: Gw2.exe
Pid: 6796
Cmdline:
BaseAddr: 00020000
ProgramId: 101
Build: 54517
When: 2015-10-23T17:04:43Z 2015-10-23T10:04:43-07:00
Uptime: 0 days 0:00:40
Flags: 0

—> System <—
Name:
IpAddr:
Processors: 4 [AuthenticAMD:15:2:3]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5785MB/ 8191MB 70%
Paged: 13836MB/16380MB 84%
Virtual: 3483MB/ 4095MB 85%
Load: 29%
CommitTotal: 2544MB
CommitLimit: 16380MB
CommitPeak: 3955MB
SystemCache: 3606MB
HandleCount: 25203
ProcessCount: 75
ThreadCount: 1121

—> Process Memory <—
Private: 464MB
WorkingSet: 385MB
PeakWorkingSet: 389MB
PageFaults: 1136769

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 167.49 8842
Programmer Data 136.77 3862
I/O 106.13 483
Asset Service 70.23 396
Collections 30.33 3204
File Service 25.22 13
Uncategorized 24.62 4910
Dictionary 13.04 26
Archive 10.67 68
Collide Havok 6.10 70
Collide 6.10 70
Set 2.76 122
BTree 0.31 26
Networking 0.20 38
Event 0.07 2
Game 0.02 50
Engine 0.02 12
Threading 0.01 15
Model-Programmer 0.01 1
Content 0.01 1
UI 0.00 32
Web Browser 0.00 18
File Core 0.00 3
String 0.00 12

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Asset Service 70.23 396
File Service 25.22 13
Uncategorized 24.62 4910
Collections 14.21 3030
Dictionary 13.04 26
Archive 10.67 68
Collide Havok 6.10 70
Set 2.76 122
BTree 0.31 26
Networking 0.20 33
Event 0.07 2
Threading 0.01 15
Game 0.01 41
Model-Programmer 0.01 1
Content 0.01 1
Engine 0.00 6
Web Browser 0.00 18
File Core 0.00 3
String 0.00 12
Services 0.00 8
Download 0.00 3
CharClient 0.00 4
Text 0.00 1
UI 0.00 14

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ThreadPoolFile01 Thread 0xe54 <—

—> Error Logs <—
Download failed for 0×00073b8c:0×0013989d->0×00139c1b with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 0]
Disk write failed with error 665 (incomplete): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’
Disk write failed (665: The requested operation could not be completed due to a file system limitation): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’

(edited by Darakatana.5648)

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Raguel.9402

Raguel.9402

Hey, I lvled the Berserker spec on my war and a specialisation for the chest armor for revenant and didnt get the item/scroll. Can you send this to me please?

[Teef] for lyfe

Issue Reports: Heart of Thorns [Merged]

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Posted by: mexay.3902

mexay.3902

The tester’s theory is this will work, but he’s not 100% sure yet.

Tried it. Hasn’t worked :/

noice

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Next

The tester’s theory is this will work, but he’s not 100% sure yet.

Tried it. Hasn’t worked :/

We’re going to try importing your live character to one of our dev servers and see what we get.

Did you:
Crash out of the mission?
Quit out of the mission? Also how did you quit out if so?
Lock up from no cutscene playing?
Fully patch client or still streaming?

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: bleed.5796

bleed.5796

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

My original report is on page 1… Plus how can we solve it by zoning to Verdant Brink when we haven’t even got there yet..

The tester’s theory is this will work, but he’s not 100% sure yet.

EDIT: All things concern the prologue story.
Yo,
1. The issue is, when we reach the rally point (inside the instance), is when we are supposed to be ported to verdant brinks(?), but the first time i did it it crashed.
2. We got kicked out of the instance when we relogged, and now cannot find the instance entry point in the map. No green star even after stopping and continuing the story, after zoning out and back into the map, after restarting the client, after fully patching etc. This renders us unable to continue the prologue story, thus locking out the trigger to travel to verdant brinks in instance.
3. The portal to verdant brink has a big crossed out circle (Outside of the instance)on it, and when we approach it, we get the notification that we need to do a part of the story to access it.
4. Your tester mentioned that once we zone in to verdant brinks and come back, we should be able to enter the instance. My question is, how are we supposed to zone in to verdant brinks, if the entire map is locked to us due to the first and second point?

I had taken leave from work just to sit and play the new content, and for 12ish hours, ive been sitting and staring at the red crossed out circle, or patching, or reading the forum about this bug, or running around in circles in lions arch.
Agreed, the halloween content has been a little solace while my hair is on fire watching other people’s mastery levels shoot up, but we have been spending months for the patch to come out, and the halloween content is not an equal tradeoff, for even a day.
Please respond to this with a proper reply as to what’s going on, rather than with speculations on what other people think they are sure that works.
I am a developer myself, and I know all the tricks in the book to keep customers running around thinking that we are doing something to fix a bug, while we actually are not.
Regards,
Bleed

(edited by bleed.5796)

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: GonzoNeo.4965

GonzoNeo.4965

Hi dudes -

I am reading the thread, and the testers are too. Some of the first few pages:

1. No extra character slot! – These are added once per week. Please submit a CS ticket if you don’t have one after a week has passed.
2. Stuck/frozen in Torn from The Sky – If you have not fully patched the client you will freeze when hitting a tripwire while the client downloads the missing cinematic. Solutions are to fully patch or wait for it to download. I know the waiting looks pretty sketch and you just want to push the close button or force quit.
3. Missing Achievement Points – We think this has to do with Halloween Achievement points from 2014 being reset in 2015. Investigating.

But no mention of anything about the VERY FIRST MISSION locking people out of the rest of the content..

Ah yes, I was only on page 4 when I read this – I have finished now.

Locked out seems to be solved with zoning from Silverwastes to Verdant Brink and then starting the mission again from there. It’s not confirmed yet to work, I only post after internal confirmation and that is in progress.

My original report is on page 1… Plus how can we solve it by zoning to Verdant Brink when we haven’t even got there yet..

The tester’s theory is this will work, but he’s not 100% sure yet.

Im stuck in the first mission with the state mission “Gather at the rally point….” we cant access normally to Verdant Brink, we can go throught the portal because we dont have complete the mission.

I use the “teleport to a friend” to access the first Verdant Brink tp without unlock the Masteries and test your theory. I quit the chapter, went to Verdant Brink, active it and go back to SilverWasters throught the portal and can confirm that this NOT work.

I go back to Silverwastes, no to the instance mision and there no NPC or mark to enter.

No more theories , the Expansion is out almost for 10H with no answer about this issue until now, there were minor updates but only theories how to fix a gamebreaking bug that dont let me play a game wich i paid 100€.

(edited by GonzoNeo.4965)

Issue Reports: Heart of Thorns [Merged]

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Posted by: Hibiya.9346

Hibiya.9346

This is already 10H after relase, can we have info about when we can expect fix that block you entire HoT.I mean the bugged. cutscene in prologue mission.

Issue Reports: Heart of Thorns [Merged]

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Posted by: Shadogate.9124

Shadogate.9124

The tester’s theory is this will work, but he’s not 100% sure yet.

Tried it. Hasn’t worked :/

We’re going to try importing your live character to one of our dev servers and see what we get.

Did you:
Crash out of the mission?
Quit out of the mission? Also how did you quit out if so?
Lock up from no cutscene playing?
Fully patch client or still streaming?

Got to the very end cutscene. The cutscene failed to play making Gw2 stop responding. Force closed the game and reopened. Reattempted the mission, same thing happens. At that point I left the instance with no way back into it. Fully patched client.

Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Tuthan.3250

Tuthan.3250

The tester’s theory is this will work, but he’s not 100% sure yet.

Tried it. Hasn’t worked :/

We’re going to try importing your live character to one of our dev servers and see what we get.

Did you:
Crash out of the mission?
Quit out of the mission? Also how did you quit out if so?
Lock up from no cutscene playing?
Fully patch client or still streaming?

I did the mission with a group. The people in my group had it completed, but my mission was not updated. When I got to Verdant Brink, my mission is still shown as not completed. Therefore, I can’t unlock the mastery and progress to next part of the mission. I’m stuck with the 1st mission on my guard now.

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Posted by: Divine.7104

Divine.7104

The adept achievement and weapon reward for traiting into the elite specialization does not appear when speccing in PvP heart of the mists. I tested it with every class. Only the ones that unlocked the elite outside of PvP received an achievement+weapon reward. Leaving Heart of the Mists after already speccing does not give the achievement+weapon reward.

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Posted by: mexay.3902

mexay.3902

So when I had the bug:

Locked up from no cutscene
WAS streaming, now have the full client (I know this is probably my mistake)
Alt-F4’d from the mission, because I froze.
Was put back in Pact Tyria(?) Silverwastes after.

Import away

edit: let me know if you need me to do anything on my end

noice

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Posted by: Dark.4956

Dark.4956

crashing randomly, have to load the game up and report faults to apple as Im on a mac.

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Posted by: carlos the.3018

carlos the.3018

Client is continuously crashing since I downloaded the HoT content. Even waited until it completely downloaded. The new update did not fix the issue. Every 2-4mins in game, the client crashes.

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Posted by: Shadogate.9124

Shadogate.9124

The tester’s theory is this will work, but he’s not 100% sure yet.

Tried it. Hasn’t worked :/

We’re going to try importing your live character to one of our dev servers and see what we get.

Did you:
Crash out of the mission?
Quit out of the mission? Also how did you quit out if so?
Lock up from no cutscene playing?
Fully patch client or still streaming?

Got to the very end cutscene. The cutscene failed to play making Gw2 stop responding. Force closed the game and reopened. Reattempted the mission, same thing happens. At that point I left the instance with no way back into it. Fully patched client.

Also, I did the story part on my warrior, which opens the portal to verdant brink on my character that is stuck. I can now get into verdant brink on that character, but the story stays where it is at with no way to get back into the instance.

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Posted by: Klaeljanus.7695

Klaeljanus.7695

Samething happened with my main last night. Got to the cutscene, it hung, windows 10 shut it down, got back in and nothing. In the HoT version of SW with the rally area, with no way to restart story. I submitted a bug report last night.

Also used tp to a friend to do what your tester suggested before he came up with it. Even grouping with someone who hasnt done the prologue doesnt start anything,they just zone out with no message for me to follow them.

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Posted by: Skyzen.8096

Skyzen.8096

One thing that those of you that are having problems even getting into the game can try is repairing the game. I know that this has sometimes solved problems for me in the past. This link explains how; https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client

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Posted by: Thrutian.7931

Thrutian.7931

The tester’s theory is this will work, but he’s not 100% sure yet.

Tried it. Hasn’t worked :/

We’re going to try importing your live character to one of our dev servers and see what we get.

Did you:
Crash out of the mission?
Quit out of the mission? Also how did you quit out if so?
Lock up from no cutscene playing?
Fully patch client or still streaming?

Got to the very end cutscene. The cutscene failed to play making Gw2 stop responding. Force closed the game and reopened. Reattempted the mission, same thing happens. At that point I left the instance with no way back into it. Fully patched client.

Basically this, except when I got back into the game I used the Hidden Depths waypoint while inside the instance and I was instantly booted out of it.

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Posted by: GonzoNeo.4965

GonzoNeo.4965

Did you:
Crash out of the mission?
Quit out of the mission? Also how did you quit out if so?
Lock up from no cutscene playing?
Fully patch client or still streaming?

-No
-Yes, i quit the mission to help a friend, i quit it simple using a different zone Waypoint, they are enable.
-No
-Fully Patch

I thin that doesnt matter if crash or quit it, simple if you leave mission for any reason you are srewed. I dont understand the reason to an “automatic instance” to make the quest, why not a “map star portal” like the rest of personal story missions.

(edited by GonzoNeo.4965)

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Posted by: RaFael Ent.6712

RaFael Ent.6712

After starting a launcher, the game crushes either almost after starting downloading or after 1-2min.

If this continues, I’ll be downloading it forever…

Elementalist, Guardian, Thief, Necromancer

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Posted by: LovingFaces.3658

LovingFaces.3658

I have been trying everything to get my green quest to come up so I can start to play the new HoT. but for the life of me I cannot get the green quest to activate. I have gone into my system settings (because I did have it disabled at one point) and set “content guide” to Default. Nothing happens. wants me to find a vista. no green quests.
I logged in and out. no change. rebooted the whole game. no change. changed areas. went to silverwastes and back out. still no change.
Im not sure if Im missing something here. but ive been waiting to play this for months and I cant even get it to work. On my other characters that do not have HoT story green quest yet, the green quest is working for them. and shows.
Yes i have purchased the HoT expansion. and no im not a complete idiot. I think.

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Posted by: ghostdog.8794

ghostdog.8794

I think it was mentioned before in this thread but here goes. Sometimes the specialization collection fails to start even when unlocking it (druid in this case). Not sure if it’s an issue of being in pvp or simply unlocking more than one skills at once.