Issue Reports: Heart of Thorns [Merged]

Issue Reports: Heart of Thorns [Merged]

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Posted by: Laetitia.9576

Laetitia.9576

Our guild just got our guild hall, but only 5 person can joine at one time. We have 50 people online who got the hall with us and want to join, and noone can.

The “you get in a new instance” thingy doesnt work at all…

Salvia Nachtwächter
Head of “Die Nachtwächter” [NOX]
Dzagonur

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Posted by: thewaterguy.4796

thewaterguy.4796

Any ETA on the next hotfix?

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Posted by: koriyou.9126

koriyou.9126

any news on the stuck out of prologue bug ?

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Posted by: Lonewolf Kai.3682

Lonewolf Kai.3682

I’m crashing every 1 hour or so. And upon crashing, I have to do a data archive repair……. every… single…. time…..

Considering I’ve been playing since 7am, and it’s 6pm where I am now, you can say it’s been quite annoying.

Is anyone else experiencing this?

“Be like water” – Bruce Lee

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Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Next

I’m crashing every 1 hour or so. And upon crashing, I have to do a data archive repair……. every… single…. time…..

Considering I’ve been playing since 7am, and it’s 6pm where I am now, you can say it’s been quite annoying.

Is anyone else experiencing this?

We have reports of people running out of memory due to their graphics settings being set too high. Maybe try bumping it down? And if you do get a crash please use the reporter to let our programming team know.

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Posted by: Seth Moonshadow.2710

Seth Moonshadow.2710

This may not be a bug and just faulty memory ;D

Is the new squad UI broken or just coming out with RIAD’s?

| Dungeon Adventures | Blackgate | PvE | Lost Precipice | Gilded Hallow | Windswept Haven (soon)
http://www.dungeon-adventures.com

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Posted by: Northwind.7621

Northwind.7621

Game Crashing every time i try to enter the jungle from the first story instance in the silverwastes

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Posted by: Olli.9028

Olli.9028

and still bugged in the first part of the new Story Rally to Maguuma since 1h after hot start.
get your kitten in order anet.

Stab Eins [aX] Axîom
professional WvW rallybotting since 2013

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Posted by: Seth Moonshadow.2710

Seth Moonshadow.2710

I’m crashing every 1 hour or so. And upon crashing, I have to do a data archive repair……. every… single…. time…..

Considering I’ve been playing since 7am, and it’s 6pm where I am now, you can say it’s been quite annoying.

Is anyone else experiencing this?

That happened twice in the early hours of 3-5 am PST. It has not happened all day from 7:30 am until 3:15 pm PST since then. It seems to only happen with major / large patches or upgrades and usually resolves or stops after the second database repair. For me at least

| Dungeon Adventures | Blackgate | PvE | Lost Precipice | Gilded Hallow | Windswept Haven (soon)
http://www.dungeon-adventures.com

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Posted by: Shin Skysinger.1570

Shin Skysinger.1570

Currently, as I was doing the prologue, I got right to the end where there’s suppose to be a movie trailer cut scene. But then my mac client crashed. I re-opened and try going back into the instance but there are now no more stars appearing for me to finish Torn From the Sky and enter Maguuma Jungle. I am stuck in the waste without a way to progress.

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Posted by: Kylden Ar.3724

Kylden Ar.3724

Ok, we are now to the point where this happens almost every 2 minutes in Verdant Brink. The expansion is virtually unplayable for me.

Any word on a fix or a refund? This is kinda bad.

Kylden will you submit your next crash report via the crash reporter and leave a comment such as “Attn Crash Deputy” with a brief description of what you were doing. Please also include your in game name and your email in case they need additional information.

No problem. Now that I’m done with dinner, I can try again.

Per your PM, my settings are already pretty much at ‘Potato’, but I’ll see if I can lower anything else. The only other option I got is using my GeForce GTS250 card, but I swapped that back out because it was crashing with GW2 as well when I installed it about 5 or 6 months back, and that was a “I’m on a 32-bit system” problem unless you guys have fixed that in the meantime…

Kylden
Leader of TACO mini-roamer guild, Kaineng.

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Posted by: Amaya.1483

Amaya.1483

Ok my Thread got removed so i have to make it clearer now, i lost 20 Achiement points when Hot launched and i dunno why!

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Posted by: Crazy.6029

Crazy.6029

Still waiting to get in the new zones cause I cant finish the prologue. Please fix this issue!!!!!!!!!!!!!!!!!!

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Posted by: rutilus.2643

rutilus.2643

The chest i get whenever the map meta-events proceed to a different stage, i crash while trying to open that said chest.

i have 2 different chests, one from Auric Basin i got few hours ago and just now i got one from Tangled Dephts which both gives me 100% crash change whenever i try to click the chest icon away.

Now they just dangle there at the side of the screen and taunt me.

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Posted by: Essence Snow.3194

Essence Snow.3194

Trying to open an event reward chest crashes my game. It’s just one. I have gotten others that do not before and after the one that does. It sits there taunting me……..I try to open it out of habit sometimes and crash.

Did the Auric Basin meta event again and got the same green chest again. So now I have two reward chests and both crash my game if I try to open them. No other chests seem to crash it besides the green ones from the meta event in Auric Basin

Just found other players on the map with the exact same issue…so it’s not just me

Serenity now~Insanity later

(edited by Essence Snow.3194)

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Posted by: Khalic.3561

Khalic.3561

So out of eagerness I went ahead and leveled my revenant to 80 and unlocking my core specializations in the introduction instance. It seems like this has prevented the collections for my mistward armour from being unlocked.

Khyla Shadowsong ~ Charr Ele, Engi, Mes, Ranger, Guard, Thief, War, Necro
Northern Shiverpeaks ~ [dO] Drop Otter

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Posted by: Shoe.5821

Shoe.5821

The living story mission “Pact Assaulted” cannot be completed right now. The mission objective to ‘free captive soldiers from the Mordrem pods’ only spawns 2 of the required 3 pods, making the objective impossible. Restarting the mission has no effect.

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Posted by: Moeh.7035

Moeh.7035

Guild-related upgrade panels are not scrollable/klickable, I can not deposit things into the treasury (not dragable) + 5-12 seconds loading lag on those panel contents.

Céldin | Asura Ranger | Rookie Crew [RC][Kodash-EU]

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Posted by: Kylden Ar.3724

Kylden Ar.3724

Ok, we are now to the point where this happens almost every 2 minutes in Verdant Brink. The expansion is virtually unplayable for me.

Any word on a fix or a refund? This is kinda bad.

Kylden will you submit your next crash report via the crash reporter and leave a comment such as “Attn Crash Deputy” with a brief description of what you were doing. Please also include your in game name and your email in case they need additional information.

No problem. Now that I’m done with dinner, I can try again.

Per your PM, my settings are already pretty much at ‘Potato’, but I’ll see if I can lower anything else. The only other option I got is using my GeForce GTS250 card, but I swapped that back out because it was crashing with GW2 as well when I installed it about 5 or 6 months back, and that was a “I’m on a 32-bit system” problem unless you guys have fixed that in the meantime…

Told you. About 2 minutes in. Report sent per instructions.

Kylden
Leader of TACO mini-roamer guild, Kaineng.

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Posted by: gwaimui.3819

gwaimui.3819

In the story Step “in their footsteps” I can’t speak to acan after gliding to him.

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Posted by: Lonewolf Kai.3682

Lonewolf Kai.3682

I’m crashing every 1 hour or so. And upon crashing, I have to do a data archive repair……. every… single…. time…..

Considering I’ve been playing since 7am, and it’s 6pm where I am now, you can say it’s been quite annoying.

Is anyone else experiencing this?

We have reports of people running out of memory due to their graphics settings being set too high. Maybe try bumping it down? And if you do get a crash please use the reporter to let our programming team know.

That’s odd. I haven’t been having this problem until after HoT. I also use the AutoDetect feature for the graphics settings.

“Be like water” – Bruce Lee

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Posted by: Xx pyro maniac Xx.4709

Xx pyro maniac Xx.4709

Hi at the moment i am stuck with the prologue after i crashed last night, i just let it download and hoped to continue in the morning but now i cant get back into the instance to complete the quest. is this happening to anyone other than myself?

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Posted by: Marxus.5139

Marxus.5139

There is any way to re-enter the ‘’ Prologue: Rally to Maguuma ’’ instance? At the last step of it (just before the Verdant Brink portal) the game stopped responding, so I’ve exit for play with my friends the Halloween event content. But when I’ve try to restart the prologue mission I found myself unable to enter the instance again without a chance for complete it. What can I do?

Attachments:

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Posted by: Tranc.6780

Tranc.6780

Yup, I kept crashing after talking to Taimi and trying to get into Maguuma. After getting frustrated I left for Lion’s Arch, only now I can’t start the Prologue again to make progress.

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Posted by: Sweeps.3059

Sweeps.3059

The first mission of HoT (Prologue: Rally to Maguma) is still bugged. My Asura Reaper logged in as soon as it launched and during the mission the game crashed.
Now it is stuck at the (Check in with Canach and Taimi) and I cant go any further.
Its been over 15 hours that he has not been able to play it.
Please can we get a fix

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Posted by: Bloodstealer.5978

Bloodstealer.5978

Scrapper Elite training..
I have not received the Scrapper Hammer… even though I am way past the first notch on the training.. I am currently at Purge Gyro for next element of training.
This missing chest/item also stops the Fix-r-Uppr collection from opening.

My character was sat in the Heart of Mists when training this Elite skill.. not sure if this has anything to do with the issue but leaving mists, reclogging etc does nothing to grant it

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Posted by: izan.8360

izan.8360

The quest Time for a Promotion is bugged. After defeating the first wave of enemies no progression happens. Level 11 Charr Revenant.

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Posted by: Saqr.6120

Saqr.6120

I am currently unable to complete the prolugue mission. At the last rally point before the portal to verdant brink (after the escort and talking to all the LS npcs), I approach the green star. At that point the UI hides as if starting with a cut scene but instead the game becomes unresponsive. The standard anet crash UI does not appear

Same me.

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Posted by: tresken.1286

tresken.1286

At least most of you can get into the game. I applied my HoT code last night, got a success message, when I try to login now I do not have HoT on my account and an error comes up if I try to apply code again. Best thing is no response or posts anywhere with updates about it.

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Posted by: ScheduledforChaos.7524

ScheduledforChaos.7524

Guild Missions are extremely frustrating for my small guild. We could manage three people, but we do not play in WvW. I thought the missions would be like dailies. There would be a variety to choose from.. some WvW, some PvE, etc.

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Posted by: Rebellion.1249

Rebellion.1249

i cant unlock elite specializations, i almost unlock it in pve and cant choose it in traits menu, same in spvp

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Posted by: Sajuuk.5706

Sajuuk.5706

The Legendary Collection for Twilight I: Experimental Nightsword has a blocking bug. Killing Modniir Ulgoth in the Harathi Hinterlands does not grant the Modniir’s Ruin achievement. No one in the group got it. People saw Overlords defeat pop up instead. Please fix, this is really frustrating as I’ve been waiting ages to start work on this.

“Maim. Rinse. Repeat.”

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Posted by: Glass Hand.7306

Glass Hand.7306

I have not been able to get anything from Guild chat today. Pretty frustrating as the social aspects of the expansion are one of the big features. I know I already missed the first guild mission after the expansion, and was unable to get into the parties forming to explore the new maps.

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Posted by: Orpheal.8263

Orpheal.8263

I have crashed over 10 times in 2 hours of play.

Its nice to see, that i’m not the only one, which has in the new map(s) (sadly it happens in the next map also ..)

Cause i am crashing for already like the 6th time now also too within a short time period and as described in my fist post, this is somethign that usually happens to me only rarely in like tequatl or tri wurm battles…

But HoT seems to have a massive performance problem, otherwise i absolety can’t understand it why these maps seem to be so extremely stressful für our PCs, when in fact just a tiny portion of “action” is running in the map that absolutely comes nowhere near the stressy performance that comes up with one of these super world bosses where you need like 150+ people on the map on the same spot spammign their attacks…

This is a kind of problem, which will in future return more and more again and again, if ANet doesn’t grab this dumb problem finally on its ROOT – and the root problem with this dumb OOM crashign is the bottlenecking of our maximum memory space due to the outdated silly 32bit clients that were more than good enough for games like 10 years ago, but are with games that size and of that performance structure of GW2 totally overwhelmed by now with just the limited memory space of roughly 4GB which 32bit clients can maximum handle with.
I’m pretty sure, we’d see alot lesser OOM crashes in the whole game, if we would get finally like every modern high quality PC game todays, be it MMo or not, a 64bit client…

The 32 bit client era is long overdue OVER and should get axed finally once and for all !!

Personally I like the idea behind sub classes ~ quoted from Chris Whiteside

(edited by Orpheal.8263)

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Posted by: Cryption.7428

Cryption.7428

A bunch of us also unable to talk to Scout Acan during the “Speak to Scout Acan” part of In Their Footsteps.

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Posted by: Hipster Cowboy.4152

Hipster Cowboy.4152

The Legendary Collection for Twilight I: Experimental Nightsword has a blocking bug. Killing Modniir Ulgoth in the Harathi Hinterlands does not grant the Modniir’s Ruin achievement. No one in the group got it. People saw Overlords defeat pop up instead. Please fix, this is really frustrating as I’ve been waiting ages to start work on this.

Same issue…
So far I’ve gotten credit for the other ones I’ve done.

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Posted by: thewaterguy.4796

thewaterguy.4796

So when is that hotfix again? I’d like to maybe be able to try out the new maps at some point tonight…this is starting to really kitten me off that I’m stuck in the prologue

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Posted by: Thrachy.7832

Thrachy.7832

Hi at the moment i am stuck with the prologue after i crashed last night, i just let it download and hoped to continue in the morning but now i cant get back into the instance to complete the quest. is this happening to anyone other than myself?

yep same happening with me

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Posted by: Codata.2019

Codata.2019

I was Mastery Rank 2 when i hit level 3 it bring me back to Mastery Rank 1 and now i am stuck with the Bouncing Mushrooms (can’t learn it).

http://i.imgur.com/05CH7BP.jpg

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Posted by: Destruct Robin.5203

Destruct Robin.5203

I have not been able to get anything from Guild chat today. Pretty frustrating as the social aspects of the expansion are one of the big features. I know I already missed the first guild mission after the expansion, and was unable to get into the parties forming to explore the new maps.

Turn on your guild channel by clicking on chat in the chat panel. It’s off by default.

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Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Next

I have crashed over 10 times in 2 hours of play.

Its nice to see, that i’m not the only one, which has in the new map(s) (sadly it happens in the next map also ..)

Cause i am crashing for already like the 6th time now also too within a short time period and as described in my fist post, this is somethign that usually happens to me only rarely in like tequatl or tri wurm battles…

But HoT seems to have a massive performance problem, otherwise i absolety can’t understand it why these maps seem to be so extremely stressful für our PCs, when in fact just a tiny portion of “action” is running in the map that absolutely comes nowhere near the stressy performance that comes up with one of these super world bosses where you need like 150+ people on the map on the same spot spammign their attacks…

This is a kind of problem, which will in future return more and more again and again, if ANet doesn’t grab this dumb problem finally on its ROOT – and the root problem with this dumb OOM crashign is the bottlenecking of our maximum memory space due to the outdated silly 32bit clients that were more than good enough for games like 10 years ago, but are with games that size and of that performance structure of GW2 totally overwhelmed by now with just the limited memory space of roughly 4GB which 32bit clients can maximum handle with.
I’m pretty sure, we’d see alot lesser OOM crashes in the whole game, if we would get finally like every modern high quality PC game todays, be it MMo or not, a 64bit client…

The 32 bit client era is long overdue OVER and should get axed finally once and for all !!

Programming is saying clients are running out of memory because settings are too high, they suggest lowering settings to alleviate the problem.

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Posted by: thewaterguy.4796

thewaterguy.4796

Hi at the moment i am stuck with the prologue after i crashed last night, i just let it download and hoped to continue in the morning but now i cant get back into the instance to complete the quest. is this happening to anyone other than myself?

yep same happening with me

You two and several other people including me, still no word on when it will be fixed outside of they are trying to fix it…

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Posted by: Exusia.4258

Exusia.4258

Already Postet that in the other Thread, but will do here too.
Skilling the specializations on my Revenant didn’t unlock the colletion achievements.. so i’am unable to get the Mistward Armor.

Can someone look this up pls, as i spend my birthday scroll and a lot of tomes i saved up for this day on that char.. and i don’t want to hit delete and do a new one. This may be related to other achievement dependent bugs like with the legendarys.

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Posted by: koriyou.9126

koriyou.9126

please some updates on the Prologue situation its like not having access to the whole expension

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Posted by: Kylden Ar.3724

Kylden Ar.3724

Ok, we are now to the point where this happens almost every 2 minutes in Verdant Brink. The expansion is virtually unplayable for me.

Any word on a fix or a refund? This is kinda bad.

Kylden will you submit your next crash report via the crash reporter and leave a comment such as “Attn Crash Deputy” with a brief description of what you were doing. Please also include your in game name and your email in case they need additional information.

No problem. Now that I’m done with dinner, I can try again.

Per your PM, my settings are already pretty much at ‘Potato’, but I’ll see if I can lower anything else. The only other option I got is using my GeForce GTS250 card, but I swapped that back out because it was crashing with GW2 as well when I installed it about 5 or 6 months back, and that was a “I’m on a 32-bit system” problem unless you guys have fixed that in the meantime…

Told you. About 2 minutes in. Report sent per instructions.

And again after swapping in the larger GeForce GTS250, same kind of crash. In the best performance (lowest) settings.

I, and other here, should not have to go out and get another $750 of hardware to run this game we just paid $50-$100 for. If your testers are running on low end rig and not crashing, then you need to figure out the difference between them and us, FAST.

Kylden
Leader of TACO mini-roamer guild, Kaineng.

(edited by Kylden Ar.3724)

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Posted by: Glass Hand.7306

Glass Hand.7306

Having Guild Chat revert to off as a result of the expansion was an EXTREMELY user unfriendly behavior.

Very unhappy about this!!

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Posted by: thewaterguy.4796

thewaterguy.4796

I am really starting to lose it over here…I can’t even play the game without getting kittened off at this point, because LFG is filled with people doing stuff in the new maps that I can’t access because of the prologue bug…

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Posted by: Farhan.2416

Farhan.2416

An ETA on the prologue fix would be great…

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Posted by: skeeman.3140

skeeman.3140

I don’t know if this is qualifies as a bug or not, but it seems impossible to complete the item “Escorted Laranthir through Ruins” under the Pale Reaver Believer achievement. I have done this event numerous times, however it also requires Skybreaker to make it to her destination.

The group that goes with Laranthir ends up at the top of the ruins, waiting for Skybreaker. Eventually the event grays out and if I mouseover it tells me that I am not longer participating in the event due to inactivity. It could not be due to not touching my keyboard as I was moving around, killing time by killing boards in the waiting area. Eventually Skybreaker makes it to her destination and the event completes, going on to the final event in the chain. Yet I do not receive any credit for the escort mission.

It’s pretty frustrating that I have participated in this event chain from start to finish numerous times, but get zero credit for this particular event because our NCP was playing the waiting game waiting for the other.

(edited by skeeman.3140)

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Posted by: QIANLI.1893

QIANLI.1893

Same here, Char Revenant stuck at Time For A Promotion wont let me progress past Gladiators. The four gladiators just sit there after being defeated. Next enemy did not load.
Tried restarting multiple times and tried different weapon builds and and tried levelling afew and redoing it. Nothing worked.