Showing Posts For Alistair.9324:

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Alistair.9324

Alistair.9324

Gaile Gray.6029:
Death Snakes.8193:
Gaile Gray.6029:

To repeat, since so many are either not seeing this or choosing to ignore it:

ATTENTION

As we have pointed out numerous times over the last week, duplicate-item and replacement-item refund requests are large in number and processing them is taking longer than 72 hours. We apologize for the fact that the queues are backed up, but please be assured that all requests will be reviewed and processed as quickly as possible. (Staff is working OT to try to reduce turn-around time.)

It’s not really relevant if someone got a refund more quickly than you. What matters is your refund. That matters to you and to us! We will continue to work around the clock to process your requests, and we ask for your continued patience as we do so.

The delay in processing refund requests is a known and admitted issue and this thread is intended for other purposes. Please do not post about item refund requests in this thread.

I think it might be coming up lots because the automatic replies stop after 3 days, would be nice if there was more automatic responses every 48 hours or something just to say “your ticket is still being processed, sorry for the delay”. As i only put mt ticket number here to check it was still in the queue, I don’t mind if it takes a few weeks, but when automatic replies suddenly stop, thought it might have been randomly closed.

Hmmmm…. that is not how it’s supposed to work. I asked for the auto-responses and I definitely want them to continue to go out. It may be a nuisance to some to get the “we’re working on it” response every 72 hours. On the other hand, getting nothing after a few auto-responses breaks confidence that we are still on the case.

I will pursue this to get more auto-responses. Thanks for letting me know about that shortfall.

(to add to Death Snake’s post) I haven’t received a single auto-response. Didn’t realize (see the post) we weren’t suppose to post about refunds here either so sorry about that!

Good to know my ticket isn’t lost in the mists. Thank you for clearing that up.

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Alistair.9324

Alistair.9324

Ticket: 574675

Been a week since last response

List of ISPs with LAG since last patch

in Account & Technical Support

Posted by: Alistair.9324

Alistair.9324

Mags Morrigan.9702:

I’ve posted in another forum about this as well but I’ve just bugged my ISP about this and they came out and rewired pretty much the whole outside of the house.

We’ll see if that fixes anything with GW2.

I, and another player in my house who uses a different computer, have been having awful lag spikes and disconnects for the past 4 days. Ever since we both downloaded the previous patch, on a note of interest. For 3 days there were no issues with anything other than GW2 disconnecting. We were both still connected to the internet, able to steam movies on netflix while the game continually disconnected. One computer even went full crash.

So, we’ll see if giving the whole house an overhaul fixes the GW2 issue or not. I’ll keep you updated.

USA
Charter Communications

Hello.

I have been having lag issues since the Sky Pirates patch.

My ISP is USA, Charter Communications as well.

I play EVERYTHING else fine. I have 0 lag in any other game. I have NO problems with download or upload. It is only GW2 with this problem. It is ESPECIALLY bad in Sanctum Sprint and it was really bad in Dragon Bash as well. It’s playable everywhere else, with annoying delays at times.

NO free world transfer US servers!

in Account & Technical Support

Posted by: Alistair.9324

Alistair.9324

They were medium for a while, you missed out

Required Password Change Issues [merged]

in Account & Technical Support

Posted by: Alistair.9324

Alistair.9324

Meh I’m not even sure if my password changed because it either tells me it needs 8 characters without telling me if my old pw is correct OR it tells me someone is already using the pw or the pw is invalid.

So now I’m locked out of my account and had to submit a ticket. :/

Lupicus using grub skill on necro minions

in Fractals, Dungeons & Raids

Posted by: Alistair.9324

Alistair.9324

Great fix. Thanks Robert.

Suggestion: Can we please add finishers. tournament tickets, etc to our PvP Bank?

in PvP

Posted by: Alistair.9324

Alistair.9324

Playing multiple characters, it is really annoying to have to go LA to deposit and withdraw something from PvP all the time. It would be nice to be able to store these in storage for all my characters especially since Heart of the Mists is the PvP hub, I shouldn’t have to go to L.A. back and forth on multiple characters.

Additionally, can we please up the amount of weapons/armor stored to 2? Or even just the ones that can be dual wielded?

Thanks.

Dev Tracker Compilation; A list of upcoming fixes and changes

in Guild Wars 2 Discussion

Posted by: Alistair.9324

Alistair.9324

Editing is not working for me for some reason so any further updates to this thread will be posted on the reddit thread

http://www.reddit.com/r/Guildwars2/comments/10ddhp/924_and_101_patch_compilation_and_other/

But here are some of the stuff I have added:

NEW * Hacker situation IS being addressed, though they are looking for the best solution. The best we can do to help them right now is to report them https://forum-en.gw2archive.eu/forum/pvp/wuvwuv/Hackers-need-to-be-dealt-with/first#post232115

NEW * Post on how Personal Story was written, Arenanet wants our feedback https://forum-en.gw2archive.eu/forum/game/story/Why-Charr-Have-the-Best-Story-1-30-Spoilers/first#post229755

NEW * Zhaitan Fight bugged, being looked into https://forum-en.gw2archive.eu/forum/game/dungeons/Spoilers-The-Zhaitan-fight-was-extremely-anti-climatic/first#post231934

Dev Tracker Compilation; A list of upcoming fixes and changes

in Guild Wars 2 Discussion

Posted by: Alistair.9324

Alistair.9324

For those wondering why there isn’t a patch right now as of 12:26 9/24 PST, ANet labels the date on the day they work on the patch for deployment so the 9/24 patch won’t be released until 9/25 00:00 PST. I’m not sure why they label it like this, but I’m following their labeling for consistency.

I have annotated the specific times the patch should be deployed on the Reddit thread.

Dev Tracker Compilation; A list of upcoming fixes and changes

in Guild Wars 2 Discussion

Posted by: Alistair.9324

Alistair.9324

I’m sure they’re monitoring botting closely.

If they ban the bots ASAP, the bots will immediately know which program was detected by ANet. Also, if they ban right away they’ll lose the ability to track their connections. If they ban in waves, they’ll hit bots at once and it’ll be hard to figure out which botting programs were detectable.

ANet created public banning in GW1 so I’m sure they will not be tolerant of this stuff in GW2. (Dhuum was awesome)

Of course, there are also negatives to banning in waves as it allows to bots to benefit/cause more bad stuff to the game economy. But if they are investigating, they’re probably trying to track connections with gold sellers to bots and buyers, etc.

Hopefully they’ll address this soon, perhaps even Monday we’ll see something done.

Dev Tracker Compilation; A list of upcoming fixes and changes

in Guild Wars 2 Discussion

Posted by: Alistair.9324

Alistair.9324

nexxe.7081:

Nice list. Do you have a link for the reddit post?

Here’s the Reddit post.

http://www.reddit.com/r/Guildwars2/comments/10ddhp/924_and_101_patch_compilation_and_other/

Also looks like the servers just went kerplop.

Dev Tracker Compilation; A list of upcoming fixes and changes

in Guild Wars 2 Discussion

Posted by: Alistair.9324

Alistair.9324

I’ll do my best to update this over time as I do check the Dev Tracker regularly.

Anyone else frustrated with attaining XP survivor

in Players Helping Players

Posted by: Alistair.9324

Alistair.9324

Yeah it’s quite irritating and frustrating at lower levels. Luckily at level 80 100k exp can easily be attained.

Hopefully they get a fix out soon though.

Dev Tracker Compilation; A list of upcoming fixes and changes

in Guild Wars 2 Discussion

Posted by: Alistair.9324

Alistair.9324

You’re quite welcome Treize!

Dev Tracker Compilation; A list of upcoming fixes and changes

in Guild Wars 2 Discussion

Posted by: Alistair.9324

Alistair.9324

Upcoming Changes/Known Issues

PvE: Dungeons, Personal Story, and Etc

PvP: Wuvwuv, sPvP, and Class Balancing

Bugs

Security and Accounts

Others

(edited by Alistair.9324)

Dev Tracker Compilation; A list of upcoming fixes and changes

in Guild Wars 2 Discussion

Posted by: Alistair.9324

Alistair.9324

Hi guys. I originally posted this on reddit but I thought I’d post here as well. I thought I’d compile a list of known issues and changes coming in future patches, as well as other interesting posts by devs with no ETA. Note these are subject to change

9/24 Midnight

9/27 Midnight

10/1 Midnight

(edited by Alistair.9324)

My monthly just reset.

in Bugs: Game, Forum, Website

Posted by: Alistair.9324

Alistair.9324

I know the reset the first time was to give people an equal footing (so I completed the achievements so I would get a second chance in September as well) so I already completed the monthly achievements twice this month.

AFAIK there aren’t suppose to be anymore resets, but now my achievements just reset again allowing me to complete the achievements a 3rd time.

I have asked around and apparently a guildie’s reset as well, but my friend’s has not so I do not know what is causing the reset.

Anyone else feel the exploration token system needs to be changed?

in Fractals, Dungeons & Raids

Posted by: Alistair.9324

Alistair.9324

manwhat.1745:

Really I just don’t understand why someone would run the same dungeon literally a hundred times to get the armor set they want.

Why not just have it be: you complete the dungeon, you get an armor piece? What’s wrong with that system?

That was the original plan ANet had. The Yellows were cheaper as well and actually had the unique skin. Who knows why they changed it. They could’ve added harder prestige armor elsewhere, or perhaps just in the higher level dungeons.

Who did you create these dungeons for anet?

in Fractals, Dungeons & Raids

Posted by: Alistair.9324

Alistair.9324

Story Mode is a piece of cake if you learn the mechanics of the boss. Once you know a boss’s tricks, it’s extremely easy if you know how to play your class and actually dodge important attacks.

For example, that one golem everyone thinks is too hard in Sorrow’s Embrace? If you learn his patterns, which is not that hard to do, and dodge his flame the fight becomes a piece of cake.

Explorable Mode, on the other hand, isn’t meant to be PUG’d and requires teamwork and communication. Even then, explorable mode isn’t that hard either. Unless you have a terrible group, than you’ll have a terrible time.

People need to understand that even with the holy trinity gone there are still roles that need to be taken, and strategies to be utilized. For example, switching skills for certain fights. Projectile heavy fights should utilize heavy blinds and projectile absorption/reflection. I could go on, but I do agree dungeons could use slight improvement, but to say they have cheap mechanics and hair-pulling difficulty is way exaggerated.

(edited by Alistair.9324)

Incredibly hard, incredibly unrewarding

in Fractals, Dungeons & Raids

Posted by: Alistair.9324

Alistair.9324

Tyrindor.5049:
Carighan.6758:
Trimethicon.7405:

I’ve been gaming since the early 90’s, I’ve played over 20 MMOs. The dungeons in GW2 are too hard for such little reward. Everyone I know has basically stopped playing that for that very reason.

Are there any plans to revamp, or take a look at the dungeons?

I would argue some (AC, the golem-boss in SE) are too hard, but they are very rewarding.

Not rewarding in the “ZOMG, full set of epix, shinies, awesome, loregasm”-sense, but rewarding in the “kitten YEAH, we did it!”-sense. They pull that off extremely well.

You really feel that the “woah we did it!” feeling will make people play through that dungeon 50+ times for the dungeon skins?

Everyone I know has quit, or went to PVP. Majority would agree that dungeons are not fun as they stand, and are extremely unrewarding.

I was afraid of the cosmetic dungeon grind ever since they announced that’s where they were going with the end game. Many people do not like cosmetic grinds, usually only GW1 players want that. I got 50/50 and GWAMM in GW1, however I still prefer gear with stat upgrades AND good cosmetics when I complete hard dungeon.

Cosmetics by themselves are not enough to make me do a hard/fustrating dungeon 50+ times. I avoided the “elite” areas in GW1 because of this reason, as did many. It’s a pretty much universal feeling in my guild, every day less people sign on. After 100% map completion, the progression vanishes and there is no rewarding endgame.

And on the contrary, none of my many friends have quit and today they complain that I don’t do dungeons with them.

I do have a friend who absolutely dreads dungeons though, but probably only due the 3 hours it took us to do Sorrow’s Embrace.

(edited by Alistair.9324)