Guild Wars 2

We’re glad you like it.

jroshq, can you check your bank and see if it has been unlocked?

Aenaos, we need some system info from you. What OS are you playing on? Is this behavior consistent? Can you give us some information on any firewalls you may be using? Finally, please provide us with the specs of your processor, graphics card, and internet speeds.

We’ll try to figure out what’s going on and help you through this.

Are the badges in the inventory of one of your characters? If so, the BoH will not be added into the Currency Wallet until you log in to those characters.

That’s correct. Also, David, what OS are you playing on?

Did that fix it for you?

I hear you, guys. I promise we’re working.

Hey Gonzy,

This will be an issue that you’ll want to open a Customer Support ticket for. We have awesome people who will help you out. Unfortunately, there is nothing that we can do for you here, on the forums. Go talk to them. They’re good people!

And we’re sorry that you’re having trouble with redeeming the code. We most-definitely appreciate you playing and supporting GW2 and I hope that we can get the situation resolved quickly.

Geotherma,

That is another, albeit rare, issue. It most likely happens when you open the Gem Store right as the server is updating. (That happens more-often than you’d think.)

We’re working on trying a few different solutions to fix it. In the meantime, let me apologize for the inconvenience it causes you.

You are very welcome, Stin Vec! We’re glad to be here! Like Sarah said, thanks to everyone who helped us out with this issue. And, of course, thanks for playing and being patient with us!

No, we’re in the same room. He just usually responds faster than me.

No one has made a million gold. There may have been a UI issue with displaying your gold balance. :P

Ok, we are looking into possible problems with the Currency Exchange. This doesn’t happen all the time. It is only when you try to trade with certain amounts. We don’t have all the information yet, but we’re investigating and I’ll let you all know when we believe we have it fixed.

Thanks for the report and thanks for playing!

This should be fixed now.

Thanks for the suggestions, everyone! We’ll definitely talk about any of these possibilities in the future!

We brought the Trading Post down for maintenance this morning. During the moments leading up to the downtime, you may have seen this behavior that you describe.

Has your purchase history re-appeared now that the Trading Post is back up?

When you say “buy gems”, do you mean clicking the “Buy Gems” button in the Gem Store? Or trading gold for gems in the Currency Exchange?

We apologize for the downtime this morning. The BLTC is now back up and running smoothly. Let us know if you see any problems. And thanks for playing!

Anyone within earshot will hear you play the choir bell after the fix is patched in.

Wendy,

Gem Store purchases are mailed to you in your account mailbox. If you didn’t receive the mail, please make sure that your mailbox isn’t full. If it is, deleting some items in the mailbox will allow the Gem Store purchase to appear in your inbox.

If none of that helps you solve your problem, then please contact customer support so we can help you out further. And thanks for supporting GW2!

@Those who are talking about the Choir Bell: This fix should also fix the Choir Bell and allow it to work in WvW and Heart of the Mists, as well.

The fix is not in yet, but will be soon. Again, thanks for playing and supporting GW2! You guys are the blood in the life of the game!

Hey guys!

Thanks for the reports. We apologize that the Marriner’s Horn didn’t work the way you expected it to. We didn’t intend for the behavior you’re seeing to happen. We’re working on a fix now, so please keep that patience!

Thanks for playing!

Rest assured, we pay attention to all of the threads.

Not every suggestion can be acted on, but we love hearing what you guys like, what you want, and what you don’t want.

And it’s creative community discussion that will make the game better. Not just in the Gem Store, but in all aspects of GW2. So don’t despair; if you bring up valid ideas, we absolutely notice and discuss them! We definitely try to discuss them with you, too!

When you click the Buy Gems button, and the payment window appears, you should see all of the Gem options on the left, the payment methods on the right, and your country at the bottom. Please make sure that Slovakia is selected as your country. Once it is selected, Paysafecard should appear on the right as a valid payment method.

If this isn’t the case, please let me know.

Hi Dyfo!

Are you in the United States? or in Europe?

Hey ColdBlade!

Unfortunately, there are quite a few circumstances that can affect the performance of the BLTC window. Sometimes, it is necessary for us to have you submit a ticket with all of your system’s specs and firewall info.

However, a lot of issues can be fixed by clearing your cache. I realize that you said you’ve deleted your cache. However, I’d like you to try again following the below steps. To do this, simply exit out of Guild Wars 2 and follow these steps:

1. Click the Windows start button.
2. Search for temp
3. Find any gw2cache folders and delete them.
Relaunch the game.

I hope this fixes it for you, but if it doesn’t, please submit a ticket with the info I mentioned. Again, sorry that you’re having issues.

Hey guys,

A bit of background on why a book and not just new slash commands.

Basically Eivene guessed most of it.
1) visual controls are just better than selling a bunch of slash commands with no tangible way to learn them and being limited by typing speed and accuracy.

2) We added the invite functionality.

3) It’s extendable … If it’s popular and we add more dances, more books don’t require a lot of command memorization.

Hopefully that clears some things up.

That may be it, actually. We’re not having any luck on this end.

They should still be up there. Of course, you could try cancelling the sales if the market has moved extremely away from your price. Otherwise, I would say leave them there for now. We’ll investigate the curious bit where your not being prompted to add to lowest listing correctly.

Before you place a ticket, can you place screens here and we can “diagnose”?

Hi Threepsie,

Are you sure that your Item X’s that you have for 10s are not sold?

Hi. There are many factors that can cause problems with the Trading Post and/or Gem Store. In order to diagnose your specific problem, we’ll need you to submit a customer support ticket, please. Also, please include any relevant information, such as your operating system, your PC specs, and firewall info.

We’re sorry that you’re experiencing this issue and hope we can help you.

Before you submit your ticket, you can try clearing your cache. To do this, you will want to close GW2 and:

1. Click the Windows start button.
2. Search for temp
3. Find any gw2cache folders and delete them.

Relaunch the game.

I hope this fixes it for you, but if it doesn’t, please follow my initial instructions.

You can check your sale items in the My Transactions tab of the Trading Post. Simply navigate there and change your filter (in the upper left hand corner of the window in My Transactions) to “Items I’m Selling”. If the items or quantity is wrong, please post a screen of both the listings of the item your selling on the TP and the list inside your My Transactions and we’ll try to take a look.

lordkrall.7241:

No.
One name change contract gives you the ability to change the name once on one character.

The original name, however, will be available only to you for 24 hours after you use the initial Name Change Contract.

If this happens to you, restarting the game client works most of the time. If the problem persists, or happens repeatedly after you’ve fixed it, please post more information on here and we’ll take a look.

You’ve all brought up great reasons why a race-change item is very appealing to you, and how you, personally, could see it happening. Others have brought up great reasons as to why it is not simplistic or easy for us to do this.

There are a lot of far-reaching consequences of allowing one character to play through every race’s personal story or equip any cultural armor/weapons. For now, we feel that it would take away from the experience of Guild Wars 2 for the majority of players.

Great. Glad to see that the problem is resolved now. Sorry for the delay in delivery/execution.

Can you check that your in-game inbox isn’t full? If it is full, the item wouldn’t be returned to your Pickup tab, either. If it is full, though, deleting some mail should make them show up.

SandraSolace.7682:

Did you empty your mail box?
Cause if it’s full you won’t sent the items.

Yep. This is the leading cause of un-delivered items.

If you are having problems with the BLTC not loading, or if you are not able to purchase items, please try clearing your GW2 cache. You can do this by closing the game client and:

1. In your Windows start menu type “%temp” (without the quotes) into the search field.
2. Delete all folders that say gw2 cache..
3. Re-launch your game client and try again.

If this does not solve your issue, please submit a customer support ticket so that we can help you an more involved level.

Unfortunately, since GW2 uses an in-game browser you may be experiencing an issue with your PC hardware settings, firewall settings, software settings, or UAC settings. We will need to work with you to find out what is going on.

If you are having a problem with items that you have purchased not showing up, please try deleting some of your in-game mail and see if the items then appear. A full inbox is the number 1 cause of Trading Post delivery problems. This can also occasionally be the cause of items not appearing in your Pickup Tab, as well.

If this doesn’t solve your problem, please submit a customer support ticket.

We apologize for any troubles that any of you are encountering and want to help you as fast as we can. Thanks for your patience, and your passion.

As always, we try to listen to feedback and suggestions. We certainly wouldn’t rule anything out, but we aren’t currently working on it.

That shouldn’t keep you from giving us your opinions or ideas!

Rising Dusk.2408:

But I was a Charr born in a Human body. Halp, Asuran technology!

Life must be very hard for you. :P

There is currently no Asuran technology that can rewrite the very makeup of a being’s DNA code. The Asura are a very smart people, no doubt. But that doesn’t mean they can use magic to change your molecular soul. And if they did… well then you’re not you, are you?

;P

Hey guys! We’ve definitely gotten feedback on which weapons need cooler skins. We’re working hard on getting those super-awesome skins that you’re describing and waiting for. We’ve already started releasing less-prominent-weapon skins in a few of our recent releases.
We do make some skins for certain weapons more often because those weapons are used by multiple professions or the profession that uses them is very popular. We’ll keep in mind your feedback, as I think it is very valid.

Thanks for playing, and for caring!

Hi Banelord,

We aren’t aware of any known bug regarding the symptoms you’ve described. Will you please submit a Customer Support ticket with your system information so that we can help you out and track down a fix for this issue.

If this issue is still occurring for you, please submit a Customer Support ticket. We sometimes see rare issues such as this when a new patch is deployed, however they usually work themselves out within an hour or two.

Something you can try is clearing your GW2 cache from your temp files.

Try typing temp in your OS folder window, or in the Start Menu search field.

Then delete any GW2 cache folders.

If this doesn’t help, submit a Customer Support ticket and we’ll do everything we can to help you.

Black Lion Keys were on sale all day on Saturday, March 23rd for 100 gems each, or 5 for 360 gems. It’s unfortunate that you missed it, and I do hope that you’ll still keep your eye out for sales that might interest you in the future. In order to offer considerable discounts on sales such as this one, we must limit them, whether by time or quantity.

I do, however, want to thank you for playing the game and for taking the time to follow sales in the Gem Store.

captains bootie.8523:

Nicolle Rodgers.4926:

Hi guys,

These issues you’re reporting (TP not loading, buttons being grayed out) sound like it might be an issue with your browser settings. You may want to make sure you don’t have a firewall or a strict browser setting that could be interfering with the operation of the Trading Post. If you do find that altering a setting does help, please let us know!

Nicolle

I don’t see how this could possibly have anything to do with an error, in game, that is clearly on your end. So many people have been having the same issue, and yet, you do nothing about it.
New patches are great and all, but for some reason you can’t fix current problems in those patches? Even worse, you blame it on the players; I expected more from arena net.
I’m tired of seeing responses for every little issue, except for the large problem that the majority of people posting in this thread appear to have. The only one I saw, that I am quoting, is blaming users.

Really? Get it together.

Hey Captains,

First of all, let me say that I can understand your frustration. We are working very hard to squash all of these edge case problems with the BLTC. Unfortunately, due to the nature of using an in-game web browser, the user’s firewall settings or anti-virus programs can indeed affect the performance or connectivity of the BLTC window. If you are experiencing an issue that not every other user is experiencing, it is usually necessary for us to have you support a Customer Support ticket so that we can get your system information and help you out.

We are certainly not blaming users, and we apologize if our words are being taken that way. We honestly want to do what we can to help you experience Guild Wars 2 in the way it was intended.

Again, apologies for any unintended meaning taken from our responses.

Thanks for playing, and I hope that we can help you solve your issue!

Blood Mist Mirage.5610:

John Smith.4610:

The issue is placing orders for account bound items. I wouldn’t recommend it, one day it may complete…

I thought something like this would happen. I usually take it off when I log or before an update. Thanks for the heads up though!!!!!!!

I’m curious. Why would you want to put up the buy order?

Sometimes, when problems arise with the Black Lion Trading Company window, the best option is to try logging out, clearing your cache, and restarting the client. The window does use a browser cache, so problems can sometimes arise.

And don’t hesitate to post your issues here on the forums so that we (and everyone else) can help you out!

So, Kei, is your problem resolved?

mllepandora.3176:

Like other users have mentioned, this happens to me periodically. I usually close the client and my web browser, then relaunch Guild Wars, and it’s back up and running.

I never thought to file a support ticket, since I figured it was a problem with my low-end-in-bad-need-of-an-upgrade PC. Thanks for your attention to the thread, Janson.

Absolutely. And to clarify, coming to the forums is always a great place to start with these kinds of issues, since a solution may have already been found by other users or devs. If searching the forums yields no results, you can post a thread yourself and get the issue some exposure. And if no one offers you a solution quickly, you can then submit a Customer Support ticket. Sometimes a dev may ask you to file one. This sometimes helps because it allows us to have a more direct line of communication with you while eliminating variables.

There is no perfect way to get a solution to your problem, but your best bet is to get as much exposure as possible after searching the forums for a solution.