Guild Wars 2

We apologize that you are all having difficulties with the Black Lion Trading Post. We have tried to reproduce the issue, but have had no luck in doing so. It would help us tremendously if those of you still experiencing the issue could file a Customer Support ticket. This will allow us to individually help you solve the problem, while also giving us more insight into what the problem is. Since this is not a wide-spread issue, it is difficult for us to know what is going on, and it sounds like there may be more than one problem.

Thanks for this feedback, guys. It is extremely important to us, and we’ll always try to improve your experience as long as you keep it coming. (Constructively, of course. )

Starting last night, some players have had difficulty purchasing gems. This is most likely due to the volume of purchases being made. We are truly apologetic for the inconvenience, (and annoyance) and ask that you try again later.

If you continue to see purchasing errors, please contact Customer Support.

42 is not the limit.

Unfortunately, you can not use the Gem Store armor skins to transmute appearance onto sPvP armor.

Thanks for the suggestion, everyone. We’re doing what we can.

Hi Vivik,

I’m sorry to hear that you found a duplicate dye to be frustrating. The Dye Packs are, indeed, random. However, you can sell your duplicate dye on the Trading Post or put it in your account bank to use on another character.

Thanks for reporting this. Have you opened a Customer Support ticket with us? Doing that will allow us to look at your account and characters to determine what has happened in regards to your transactions.

Perfect. Thank you.

Thanks for your suggestion. Gifting is definitely something that we are investigating. For now, we are focusing on polishing the current Trading Post experience.

Our apologies. This is most likely a bug that others have experienced. We are working on a fix ASAP, but to be sure, can you post a screenshot of what you’re seeing along with a more detailed description of what is happening?

Like MrsAngelD said, make sure your inbox isn’t full. This can prevent items from being delivered. If that isn’t the case, you should definitely open a Customer Support ticket. We are responding to these as fast as possible, but it may be longer than 24 hours to get a response. But rest assured that we will get to it, and we will fix any issues that you’re seeing. Thanks for your patience and our apologies on any inconvenience you’ve experienced.

This is a bug that we are aware of. It is reported and we are working hard to get it fixed ASAP. Thanks for all of your reports.

Bacon… so delicious.

Hi bodr,

Have you submitted a Customer Support ticket? Doing so will allow us to narrow down your transactions and identify any problems that may have occurred.

It’s a bug. We know about it and we’ll get it fixed as soon as possible.

Thanks for your feedback, guys. We are always looking forward into how we can make Guild Wars 2’s systems better. This includes the Trading Post. Our goal is to make it user-friendly, but also make it accessible to players want more complex functions. Feedback like this is essential in helping us meet that goal, so it’s important that you keep giving us your thoughts.

Rest assured that we will do what we can to give you the options you want, but right now, we are more closely focused on making the Trading Post faster and more stable for all users.

Thanks for the suggestions, skstyles! We will consider it!

Hi Ravyn,

Have you opened a Customer Support ticket? There are a few different possible causes for this issue. Opening a ticket will allow us to work with you more directly to fix the problem.

In the meantime, this may or may not fix the problem for you:

Note, by following these instructions you will lose at least your graphics settings and have to set them up again:
1) Close the game client
2) Delete the local.dat file located in Documents\Guild Wars 2\local.dat
3) Open the game client

Thanks for reporting this bug. We’ll look into it and get it fixed as soon as possible.

Jeffrey.3692:

I can’t use everything on the trading post.
When i try to buy something,it just shows
“your order did not match any current list.”

Besides,i am unable to get back the items that i removed.
and i didn’t receive the gold from the items i sold,the pick up list is totally empty.

But i can normally use trading post by my friend’s account.
Does that mean my account got banned in trading post or something?

I’ve post this at Game Bug and sent message to some people who may solve this problem.

it’s a bad time for me without trading post

Thanks for reporting this, and we apologize that you’re experiencing it. Thanks for the screenshot. It helps a lot. We’ll look into this and get it fixed as fast as possible.

First of all, I’m sorry you’re having this issue. If you submitted a customer support ticket, we will definitely rectify the problem. Right now, it may take longer than 24 hours to get a Customer Support response, but rest assured that we will make sure that you get your gems.

I can assure you that we are looking into every report submitted. We respond to these as fast as possible but, due to high volumes of tickets, it may take a few days to get to your ticket. Also, it helps to know the item that you sold, and the approximate time of sale, as that lets us more quickly narrow down that transaction.

Sorry that you got scammed, Keks. We look at every report and try to get a better picture of the situation. Chances are that this player has scammed others, as well. If that is the case, and we can see a clear history of scamming, then we will take appropriate action. This can range from a ban lasting a few days, to a permanent ban.

If an offer seems too good to be true, it generally is.

Dishconnected.8360:

Archetype.3582:

Thanks for the response and good information!

Hey, you’re welcome! Doing my small part to have a well-informed and happier community.

Thanks for that response! Very well said.

Kazim.2043:

For example one player advertising an item on shout, and made a deal with another player through chat. He sent the item through mail, but the second player did not pay back.

Is it considered officially as a scam?
Is it an official offence that might have consequences?

Yes, you can report that player as Scamming.

We are always looking for suggestions! If demand for an item type is great enough, we’ll definitely look into it!

We definitely have a lot of discussion on what kinds of skins or armors should be made. We understand that some people want armors and skins like the OP, while some others want a more realistic war uniform. We will always try to provide what is wanted, and we must also preserve the online world of GW2.

So: Your welcome! We’ll see what the future holds!

While we understand the want for P2P trading, we feel that the Trading Post works well for accomplishing fair deals and keeping individual users protected from those with less-than-pure-intentions.

Again, while we know that the majority of players would use a P2P system within its intended design, creating they system may place the global economy at risk, as well as some players.

Thanks for the suggestion! We’ll definitely look into it!