Guild Wars 2

Only 308 hr. But then again, I took a very long break.

Here’s my ranger.

From what I’ve read, no – they do not do character restoration.

Ticket Number: 120829-006943

Hi Gaile,

I asked you to manually close a ticket for me through pm ( since I lost my ticket number ) and you told me that you closed it… However, I got a response from a gm today ( even though it does not pertain to my issue ) stating:

Hello,

Thanks for contacting Guild Wars 2! After a quick review of your ticket we feel that the information below could resolve your issue. If none of this helps, please reply to this email with any additional information you can provide.

Transfers are currently free and unlimited to help ensure that all players are able to play with their friends. Please be aware that when transferring, any Guild Influence and upgrades will be lost upon arrival on a new Home World. This is intended and you will not be reimbursed for any lost upgrades.

Please know that we are actively deploying fixes with our nightly build updates to address these issues. If the particular quest has not yet been resolved please keep an eye on the Game Status Updates page (http://wiki.guildwars2.com/wiki/Game_status_updates).

If you would like to post about your experience on our support forums, you can do so at https://forum-en.gw2archive.eu/forum which are now open for use.

Please do not create a new ticket for this issue as it will cause delays. However, replying to this email will allow us to assist you based on when you first contacted us regarding the issue.

Regards,

GM Untharin
The Guild Wars Support Team

Why did I receive this response even though it was supposedly ’ closed ’ ?

If it’s still open, please close it.

( P.S Refer to our conversation in pm titled " please close my ticket ". )

Thanks.

Nevermind. It was fixed when I logged into my GW1 character and made her go to HoM.

I have the same problem as you guys.

Ticket number: 120907-000624

If I didn’t close my ticket yesterday, I would be going on my 7th day ( ticket wise ) but… I gave up and bought an additional copy. -_- * sigh *

But yes, I do agree that 7 day + is ridiculous.

It looks like it’s a real email, because people who got their account compromised was mainly caused by someone from china.

In my opinion, it’d be better to just recreate the character.

This is what Gaile have posted in the past:

Right now, as of tonight, we don’t have the tools to do “restorations” or “roll backs” or anything of that nature. That is not at all to say we won’t be able to do them — just not tonight.
We have, in the past, used restorations only for account compromises and not for things like user error. (Much as I sympathize — I’ve done that too! )
Let me try to get some idea of how we’ll handle these issues, but off the top of my head I wonder if we can do restorations for matters of this sort. Support does a lot of investigation in each restoration, to verify the incident, to make sure the economy is not damaged by the restoration, and so forth. If a Support agent were involved every time someone did a mis-click, that could be a lot of agents every day. Again, I’m not stating policy — I’m merely saying I will try to find out how we can handle these in the future.

https://forum-en.gw2archive.eu/forum/support/account/Salvaged-something-oops/first#post6466

No. you don’t need to make a new account – but make sure that you do this:

Our Customer Support Team is working diligently to resolve unanswered tickets.
In a previous Game Status Update, we suggested that players with an older, unresolved ticket about a hacked account or blocked login issue should submit a new ticket to get their issue correctly prioritized. However, in retrospect, that suggestion was an error. Players should not submit duplicate tickets, but should update their EXISTING ticket. This is a different procedure than we had messaged earlier, and we apologize for any confusion this may cause.
If you have submitted a ticket and have not received a response, please make certain that you have provided a clear and accurate description of the issue that you are facing. If you would like to update your ticket for clarity or to provide more identifying information, simply update in the Support interface or respond to the most recent emailed copy you received and include as much of this information as possible:
Your GW2 Username
Your serial code
A character name, if any
A detailed description of the issue that you’re experiencing
Any error code that you are getting
Please also make certain that you have closed out any additional tickets that you may have created about the same issue to expedite your response.
Thank you for your help!

You should close both of your ticket since you resolved it on your own.

Sideout.3806:

But it was because it said bad password on login .

Strange. Well… at least you got your problem sorted out.

Sideout.3806:

I got it working. Since it never got the activation email here is what I did:

1. created a new gmail account
2. Went to gw2 website to register a new account.
3. Put in Serial number and my email address I just created.
4. Got activation email and activated and was able to log in.

It means that your serial code was not previously registered to begin with. XD

If it was, you wouldn’t be able to associate that serial code under a new email.

Hmm… according to your ticket ( 120905 ) it looks like it was submitted today. All you can do for now is to wait out.

Our Customer Support Team is working diligently to resolve unanswered tickets.
In a previous Game Status Update, we suggested that players with an older, unresolved ticket about a hacked account or blocked login issue should submit a new ticket to get their issue correctly prioritized. However, in retrospect, that suggestion was an error. Players should not submit duplicate tickets, but should update their EXISTING ticket. This is a different procedure than we had messaged earlier, and we apologize for any confusion this may cause.
If you have submitted a ticket and have not received a response, please make certain that you have provided a clear and accurate description of the issue that you are facing. If you would like to update your ticket for clarity or to provide more identifying information, simply update in the Support interface or respond to the most recent emailed copy you received and include as much of this information as possible:
Your GW2 Username
Your serial code
A character name, if any
A detailed description of the issue that you’re experiencing
Any error code that you are getting
Please also make certain that you have closed out any additional tickets that you may have created about the same issue to expedite your response.
Thank you for your help!

Taken from: https://forum-en.gw2archive.eu/forum/support/account/Info-on-Old-Unresolved-Tickets/

That is not a valid ticket number. It should look something like 120901-001111.

This is what Gaile have posted in the past:

Right now, as of tonight, we don’t have the tools to do “restorations” or “roll backs” or anything of that nature. That is not at all to say we won’t be able to do them — just not tonight.
We have, in the past, used restorations only for account compromises and not for things like user error. (Much as I sympathize — I’ve done that too! )
Let me try to get some idea of how we’ll handle these issues, but off the top of my head I wonder if we can do restorations for matters of this sort. Support does a lot of investigation in each restoration, to verify the incident, to make sure the economy is not damaged by the restoration, and so forth. If a Support agent were involved every time someone did a mis-click, that could be a lot of agents every day. Again, I’m not stating policy — I’m merely saying I will try to find out how we can handle these in the future.

https://forum-en.gw2archive.eu/forum/support/account/Salvaged-something-oops/first#post6466

Our Customer Support Team is working diligently to resolve unanswered tickets.
In a previous Game Status Update, we suggested that players with an older, unresolved ticket about a hacked account or blocked login issue should submit a new ticket to get their issue correctly prioritized. However, in retrospect, that suggestion was an error. Players should not submit duplicate tickets, but should update their EXISTING ticket. This is a different procedure than we had messaged earlier, and we apologize for any confusion this may cause.
If you have submitted a ticket and have not received a response, please make certain that you have provided a clear and accurate description of the issue that you are facing. If you would like to update your ticket for clarity or to provide more identifying information, simply update in the Support interface or respond to the most recent emailed copy you received and include as much of this information as possible:
Your GW2 Username
Your serial code
A character name, if any
A detailed description of the issue that you’re experiencing
Any error code that you are getting
Please also make certain that you have closed out any additional tickets that you may have created about the same issue to expedite your response.
Thank you for your help!

Taken from: https://forum-en.gw2archive.eu/forum/support/account/Info-on-Old-Unresolved-Tickets/

The current wait time varies… but since your issue is considered as ’ blocked login ’, it may take a few days. Compromised account and blocked login issue are their top priority.

Please submit a ticket if you haven’t done so.

Gaile has sent me a reply through pm and the ticket is now closed. Thank you Gaile!

Mods, you may close this thread. :]

By the way, if anyone else can manually close a ticket for me ( other than Gaile ) please post here and I will pm you my email address.

To Gaile: Let me know when you’ve manually closed the ticket for me. Thanks!

Hi Gaile,

I submitted a ticket through my email [ email address will be pm’ed to you ] a while ago, and would like to have that ticket closed as I’ve made my own resolution. The problem is, I do not have the ticket number as I accidently deleted that email. I did not sign up for a support account so there is no way for me to look it up. Would it be possible for you to look up the ticket number through my email address?

Thank you!

You should submit a ticket.

Once you’ve done so, please post your ticket number and a brief summary of your issue here: https://forum-en.gw2archive.eu/forum/support/account/Gem-Store-Questions-Issues-merged

If you submitted a support ticket for a hacked account, ensure it is properly prioritized by following these instructions: http://en.support.guildwars2.com/app/answers/detail/a_id/9212

Original post: http://wiki.guildwars2.com/wiki/game_status_updates

You should post your ticket number and provide a brief summary of your issue here: https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged/

If you submitted a support ticket for a hacked account, ensure it is properly prioritized by following these instructions: http://en.support.guildwars2.com/app/answers/detail/a_id/9212

Original post: http://wiki.guildwars2.com/wiki/game_status_updates

You should post your ticket number and provide a brief summary of your issue here: https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged/first

What is your ticket number?
When did you submit the ticket?
Did you follow the instruction to ensure that it is properly prioritized?

As stated on wiki:
" We have now completed prioritized requests submitted prior to Sunday, September 2. "

If you submitted your ticket after that date, please be patient as they will assist you asap. Hacked accounts are top priority.

If you submitted a support ticket for a hacked account, ensure it is properly prioritized by following these instructions: http://en.support.guildwars2.com/app/answers/detail/a_id/9212

Original post: http://wiki.guildwars2.com/wiki/game_status_updates

You should post your ticket number and provide a brief summary of your issue here: https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged/page/6#post9369

I’m glad to be back on my main account, and I really do hope that all of your issues get resolved as soon as possible!