The recommended fixes have worked for me, but now they seemed to have moved on to my husband’s computer. He’s done everything identical to me and it still won’t work for him.
And again as I’ve said before, these recommended fixes such as disabling startup processes and firewalls… should only be temporary. I’ve been playing since early September and this has never happened before. Not until the post-Wintersday patch. :\
I’m also experiencing this. Tinkering around with TEMPORARY solutions (such as disabling firewalls and disabling startup programs) seems to have helped, for the moment. But those should only be temporary solutions, as I’d prefer to play without issue and with full computer security.
I’ve already made a support ticket: [Incident:130104-002956]
If you have a game account for the original Guild Wars, can you play it?
N/A
Where are you playing Guild Wars 2 from?
Mississippi, USA, at home via wireless router connection.
At what time and in which time zone do you play Guild Wars 2?
US CST (GMT-6), at various times throughout the day. The problem has only been going today, Jan 4th, from 12:30PM to now, 4:30PM, though.
This issue is happening to me too. I hope they actually refunded as many of us have spent real money — but I’m losing hope, as many people who’ve lost gold never see it again. Ugh.
[incident #121127-002497]
After numerous attempts I bought 800 gems for $10 USD. After that went through, I purchased one Total Makeover Kit, bringing my gem total to 450. However, it’s been over a half hour now and I have not received the Makeover Kit in my mail. I have plenty of space in my mail box and even deleted a few mails because I read that would “fix” it, to no avail. I’ve restarted the client multiple times. Nothing. Where did it go? Is this something that can be fixed?
Attached is a screenshot showing my inbox, inventory, and Trading Post (with proof of purchase) – yet there is no Makeover Kit. I do hope this can be resolved.
Also just in case you need it:
Character : Nerys Velaryon, 80 Elementalist
Server : Fort Aspenwood
Gem Purchase Method: Visa CC
[ Incident #121127-002497 ]
After numerous attempts I bought 800 gems for $10 USD. After that went through, I purchased one Total Makeover Kit, bringing my gem total to 450. However, it’s been over a half hour now and I have not received the Makeover Kit in my mail. I have plenty of space in my mail box and even deleted a few mails because I read that would “fix” it, to no avail. I’ve restarted the client multiple times. Nothing. Where did it go? Is this something that can be fixed?
Attached is a screenshot showing my inbox, inventory, and Trading Post (with proof of purchase) – yet there is no Makeover Kit. I do hope this can be resolved.
Also just in case you need it:
Character : Nerys Velaryon, 80 Elementalist
Server : Fort Aspenwood
I’m having a similar issue: I purchased a Makeover Kit and have plenty of space in my in-box but haven’t received it yet. It’s been over 20 minutes. I don’t exactly want to spend any more real-life money on this as I only planned to use TWO makeover kits total. Any idea what is going on, Anet? Where’s the Makeover Kit?
