Showing Posts Upvoted By hiccups.3790:

Serial code?

in Account & Technical Support

Posted by: Muhandias.7453

Muhandias.7453

I had this exact problem, the receipt email just had an empty box where the serial code was supposed to be. Contacted support and after an initial misunderstanding they provided me with a text copy of my purchase receipt, which contained all the relevant info as well as the missing serial code.

So if you’re worried about it, or want to be safe in case of any future mishaps, I recommend you contact support and they can help you out!

buy.guildwars2.com, again!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

If you cannot purchase…

Please post the details here.

However, if you see this message: “Unfortunately an error has occurred. Please try again later!” we’d like to ask you to contact Customer Support and they will look into the matter.

Basically, if it’s an Error Code 500 or 504, we’re on the case, and those have been (we believe) fully addresssed. But the specific message above points to a topic worth discussing with CS.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

buy.guildwars2.com, again!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We believe the website issues have been addressed. Could you kindly try again?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

NO MORE MINI-GAMES

in Guild Wars 2: Heart of Thorns

Posted by: Floyd the Barber.8504

Floyd the Barber.8504

The use of mini-games , jumping puzzles as Gates to Mastery points , collection items is an absurd idea , and a VERRY irritating practice …what ever happened to good old action-adventure …. WE want to kill the Bad Guys , NOT wasting hours bouncing on mushrooms through checkpoints , or trying to balance on very tiny branch , plank to hopefully jump just right only to fall and try all over again … this type of " Platforming "
is fine for console players , a pain for PC players .. not to mention IT MAKES NO SENSE !!!….. Please Bring GW2 back the Action Adventure MMORPG we love , leave out these kitten annoying platforming mini-games that seam to only act as filler

Cannot leave Forest of Niflhel

in Account & Technical Support

Posted by: Ray Patrick

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Ray Patrick

PvP Server Programmer

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I’ve freed everyone in this thread up to this post.

Thanks!

Slings and Arrows
Vox Machinum, 80
Hyper Threaded, 80

[Suggestions] Gemstore Items

in Guild Wars 2 Discussion

Posted by: Silent.7290

Silent.7290

Please make this wings: http://imgur.com/fnBZQMQ

Ps: this are wings, not that parrot joke ones!

Be kind whenever possible. It is always possible.

[Suggestions] Gemstore Items

in Guild Wars 2 Discussion

Posted by: Amane.9158

Amane.9158

Bunny ears
Bunny tail (can be a back item skin)
Cat ears
Cat tail (can be a back item skin)
Possibly with matching outfits.

Fairy wings (glider + backpack)
Fairy outfit

Give me this, I give you much much shiniez, yes, yes?

Oooh, fairy stuff!!

Rollback details

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

I have to say your positive comments and support have been wonderful. I mean, this is Mo’s thread, but I’m going to jump in and say “thanks” for that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Rollback details

in Guild Wars 2 Discussion

Posted by: Mike O Brien

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Mike O Brien

President -- ArenaNet

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As we previously posted, today’s release unfortunately contained a bug that damaged character records, and in response we’ve taken down the game servers and are in the process of rolling back the state of the game to where it was before the release.

We shut down the game servers at approximately 11:30 am PDT (18:30 GMT), and we’re rolling back the game state to 9:10 am PDT (16:10 GMT), so there’s a 2h 20m window where all changes to the game are being rolled back. Here are the details for what will happen to various changes made during that window.

If you created a new account during that time period, you’ll have to create it again. If you changed an account, for example changing your password or applying two-factor authentication, you’ll have to redo that change. If the customer support team changed your account for you, for example restoring it to you, they’ll redo that change over the next 24 hours.

If you purchased the game on an existing account, we’ll restore your purchase. If you purchased the game on a newly created account, you’ll need to recreate your account. We’ll contact you so we can restore your purchase after you have recreated your account.

If you purchased gems, we’ll restore the gems. If you purchased an item using gems, that purchase will be rolled back, and you’ll have your gems back. You can purchase again. If you purchased a sale item that’s no longer on sale, you can purchase again, then contact customer support for a refund of the difference between the current price and the sale price.

All in-game transactions are being rolled back, including transactions through the currency exchange, trading post, guild bank, and in-game mail. The trading post will come back online after the rest of the game does, and with buy and sell offers back where they were prior to this morning’s release.

Character progress made during the affected time period is being rolled back. If you had an extreme situation, for example you got a precursor from the mystic forge and then had that rolled back, contact our customer support team and we’ll try to help you.

Thank you for bearing with us through this process. We’ll be back online soon.

Mo

[Suggestions] Gemstore Items

in Guild Wars 2 Discussion

Posted by: Klaugh.7415

Klaugh.7415

I’d like a tweak on an old item — Name Change Contracts.

It’d be great if you could consume just TWO contracts to “swap” names between two characters on your account.

At the moment, you need THREE – change Character 1 to a temporary name, Character 2 to Character 1’s name, and THEN a third to change Character 1 to Character 2’s name.

Requiring three contracts to make what should be two switches is too costly.

Whisper is NOT working after the update

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Thanks for posting. This is a known issue and the team is working on a fix. There’s not timeframe for the correction, but it is on the list.

If/when we have more info, we’ll try to get back to this thread and give an update.

Thanks again for giving us the opportunity to let players know the status.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Buying HoT through a 3rd Party? Careful!

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

They are not planning to release a boxed Ultimate edition.

FTFY

From the very FAQ you linked:

Can I pre-purchase through my favorite retailer?

Yes. Starting on June 23, 2015, you’ll be able to pre-purchase boxed and digital editions of Guild Wars 2: Heart of Thorns from our official retail partners

The red post you quoted was an answer to someone asking if there would be a collectors edition.

The Burninator

(edited by JustTrogdor.7892)

HoT Price Feedback + Base game included [merged]

in Guild Wars 2: Heart of Thorns

Posted by: Wolfeng.3784

Wolfeng.3784

@kuittaa.7360

You needed to add some shinies in the dialogue there. Awesome stuff.

HoT Price Feedback + Base game included [merged]

in Guild Wars 2: Heart of Thorns

Posted by: kuittaa.7360

kuittaa.7360

Anet: hai gaisz, we want you to preorder a bag of stuff. We have three different deals!

Players: oh, wow?

Anet: yeah! It is so awesome. First bag of stuff costs 50!

Players: hmm sounds pricey, what’s in it?

Anet: stuff! It is awesome!

Players: ok, what about the other two bags?

Anet: well, second bag contains stuff and fluff. And it costs 1,5 times as much as first bag of stuff.

Players: … and the last one?

Anet: the last one, ok, that’s the most awesome. If contains stuff and FLUFF! With capitals! And it is very cheap, only twice the price of first bag, but the FLUFF is easily worth of all that extra.

Players: ok. But could you tell a bit more about the stuff in the bags?

Anet: well, for starters, we’re excited about the stuff and it will be awesome. But the biggest thing is that… You will get the core game for FREE!

Players: but we already have the core game, so surely we can give it to our friends so they can try out the game?

Anet: no, because the FREE core game is linked with stuff! It can’t be taken away because reasons. But the stuff is going to be awesome. And let’s not forget the fluff, or the FLUFF in most expensive bag of stuff.

Players: that sounds pretty … dumb.

Anet: but think about all the stuff! And also, you may or may not receive FREE feature updates! We can’t tell you anything really yet, but we’re very excited about it all.

Players: ok, but when do we get our bags of stuff?

Anet: we can’t tell you yet, other than when they are ready.

Players: will it be next month? This Fall? This year? Next year?

Anet: only thing we can say is that we will deliver all awesome bags of stuff once they are ready.

HoT Price Feedback + Base game included [merged]

in Guild Wars 2: Heart of Thorns

Posted by: cjokrap.4608

cjokrap.4608

I don’t want to buy GW2 again…just HoT…what gives?

HoT Price Feedback + Base game included [merged]

in Guild Wars 2: Heart of Thorns

Posted by: Baltov.9608

Baltov.9608

I am not going to buy it if I really need to buy it with the core game that is just stupid

HoT Price Feedback + Base game included [merged]

in Guild Wars 2: Heart of Thorns

Posted by: Neptune.7920

Neptune.7920

You can only preorder the expansion with the core game, where’s the preorder for expansion only? I don’t want to buy the core game again.

HoT Price Feedback + Base game included [merged]

in Guild Wars 2: Heart of Thorns

Posted by: Baltov.9608

Baltov.9608

I already own GW2 I don’t need another copy

Forum search broken

in Forum and Website Bugs

Posted by: dbgfeller.8120

dbgfeller.8120

Since ANET is not fixing this problem, go to google, type in "site:https://forum-en.gw2archive.eu " and then your words you are searching for

Skins of the personal story

in Guild Wars 2 Discussion

Posted by: Flameseeker.1563

Flameseeker.1563

When you have 8 chars all with world clear and story finished you can guess what I think of going through another new chars right?

And i guess there are a lot more with worse stats that have more things to do than remake chars over and over again to get unique rewards (assuming some are race/story part bond).

Town clothes missing from wardrobe!

in Bugs: Game, Forum, Website

Posted by: Poringosa.1804

Poringosa.1804

You need to change your clothing into the new one by visiting one of those NPCs near the ones that normaly trade tickets for weapon skins near the BLC Traders.
They will automaticly detect your equipped stuff. Then they give you the new versions.
As an example:

Attachments:

(edited by Poringosa.1804)

Town clothes missing from wardrobe!

in Bugs: Game, Forum, Website

Posted by: Mad Pig.2890

Mad Pig.2890

Yep, same issue right here.

You think your life is hard? You don’t even main a Ranger.
~Desolation~

Town clothes missing from wardrobe!

in Bugs: Game, Forum, Website

Posted by: Felkes.2759

Felkes.2759

Same, and I had several cash shop outfits so I’m very much not happy/worried about this.
I’ve seen mention of a vendor in world chat but no details.

Please -- Detail the Achivement Lines

in Suggestions

Posted by: CMEPTb.8091

CMEPTb.8091

I think it would be helpful to include a Detailed Checklist for some Achievements. (i.e., Dungeon Achievements would keep track what paths you have already done; not that you need so many left).

This of course would not work for explorable titles (would spoil the purpose of the achievement) like Been There Done That or Dive Master, etc.

Please -- Detail the Achivement Lines

in Suggestions

Posted by: Tom Gore.4035

Tom Gore.4035

Agreed. The time for having to keep notes for computer games are long gone

One – Piken Square

Token Wallet! Thank you a-net!

in Queen's Jubilee

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

Next

I’ve seen this nowhere.

It will be an automated change or something you have to acquire?

If it’s something you have to buy, will karma and gold become account bound too for those without the wallet?

I addressed this in this thread already, but:

  • It is a free feature that will be applied with the build on August 6. After the build you need to log in with each character to get their things into the wallet.
  • So yes, karma and gold will be account bound for all accounts.

If Character #1 have 1000 karma and Character #2 have 10k karma, will I then have a total of 11k karma?

I know the answer should be ‘yes’ but I want to see the response from the Dev.

Thanks.

The Answer is yes.

I’ve finally found a personal game breaker

All my alts are separate, I want them to keep the coins and karma they earn. The other stuff sure but not that. Doesn’t look like there’s any options

I won’t be logging any characters on after the update. Sorry fellas, don’t like raining on parades but I felt I should put it out there

Keep in mind that whenever you log in on an alt, the changes will be applied. This is not just on the day of the patch.

Please remain civil towards one another :)

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

Next

I think this is an excellent reminder ShadowPuppet, so I will make sure people see it.

Please remain civil towards one another :)

in Guild Wars 2 Discussion

Posted by: ShadowPuppet.3746

ShadowPuppet.3746

I am not sure how many of you have noticed the reason given for the closure of most of the threads has been because they have devolved into the forum version of a sibling fight without offering any real insight or constructive feedback. I urge users of these forums to please try and respond responsibly and with details and supporting evidence, not just conjecture and assumption. The “nuh uh you’re wrong and I am right” mentality simply does little to convey anything useful or help. Just my two cents, do with them what you will but please do so like a adult heh.

Is this API allowed?

in API Development

Posted by: Cliff Spradlin.3512

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Cliff Spradlin.3512

Lead Programmer

Next

We have a 3rd party app policy located here: https://forum-en.gw2archive.eu/forum/support/account/Policy-3rd-Party-Programs-Multi-Boxing-Macros/first.

This policy was written before we had APIs available, and needs to be updated to make it clear that we encourage app development and usage. We realize that in its current form it can be hard to figure out what is acceptable.

Our hope is that the new policy will make it very clear what is acceptable, so that you don’t have to worry about getting banned by using an app. The new policy is still being written, and we will update you when it’s ready.

It’s our intent to allow API-derived apps like GW2Stuff’s overlay to be used by players. From our perspective, having an overlay is just a different way of presenting content. We are not currently banning players simply for using overlays, and have no plans to do so.

Delay on Black Lion Chest Key delivery!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Oh i had reached my mail limit, thanks for the quick help!

Oh phew! Glad it’s all good for you now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet