Guild Wars 2

What is the ticket number?

Aspen Tie.5084:

I noticed my display name was changed. I don’t care why, just want to make sure ANet did it, so i can sleep better at night.

Yes, the previous name wasn’t acceptable, as outlined in the Naming Policy. An agent simply anagramed the letters and developed a new name.

What is your ticket number? I can look into this to try to help.

In the meantime, did you follow all the steps properly through registration? Check out htis link (with video): https://en.support.guildwars2.com/app/answers/detail/a_id/8982

Updated Tuesday and Wednesday, 18 and 19 December

121202-002377 Resolved
121214-001784 Resolved
121215-001906 Resolved
121216-000342 Response sent today
121211-000604 Response sent yesterday.
121213-001764 Final response send 12/15.
121216-003257 Account eligible for restoration. This will take place in 1-2 days.
121207-003674 I followed up on this today.
121215-002277 I followed up on this today.
121215-002451 I followed up on this today.
121104-001163 I followed up on this today. You should receive a response within 24 hours.
121121-001515 I followed up on this today. You should receive a response within 24 hours.
121211-002558 I followed up on this today. You should receive a response within 24 hours.
121215-001861 Fraudulent code. Please contact your seller to get a refund. Discuss with Support whether you can add a new, legitimate code to continue playing.
121124-001503 Terminated account; will not be reactivated.
121215-000828 There is no issue with the Mystic Forge. We cannot tell you why you lost items, but it was not related to a game code or system issue. Contact your ISP if you continue to have connectivity issues; the problem is not on our side.
121218-003029 This ticket is one day old. Please do not submit until it is three days old.
121217-001155 This ticket is two days old. Please do not submit until it is three days old.
121214-002326 Under review

Notes:

• Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Updated Tuesday and Wednesday, 18 and 19 December

121202-002377 Resolved
121214-001784 Resolved
121215-001906 Resolved
121216-000342 Response sent today
121211-000604 Response sent yesterday.
121213-001764 Final response send 12/15.
121216-003257 Account eligible for restoration. This will take place in 1-2 days.
121207-003674 I followed up on this today.
121215-002277 I followed up on this today.
121215-002451 I followed up on this today.
121104-001163 I followed up on this today. You should receive a response within 24 hours.
121121-001515 I followed up on this today. You should receive a response within 24 hours.
121211-002558 I followed up on this today. You should receive a response within 24 hours.
121215-001861 Fraudulent code. Please contact your seller to get a refund. Discuss with Support whether you can add a new, legitimate code to continue playing.
121124-001503 Terminated account; will not be reactivated.
121215-000828 There is no issue with the Mystic Forge. We cannot tell you why you lost items, but it was not related to a game code or system issue. Contact your ISP if you continue to have connectivity issues; the problem is not on our side.
121218-003029 This ticket is one day old. Please do not submit until it is three days old.
121217-001155 This ticket is two days old. Please do not submit until it is three days old.
121214-002326 Under review

Cover Girl.2580:

Gaile Gray.6028:

Cover Girl.2580:

following tickets are open and have not been addressed or responded to:

forum appeal 121212-001980 Updated 12/12/2012

No Summary 121205-000112 Unresolved 12/04/2012

suspension 121127-003071 Updated 11/27/2012

A user has replied to an automated PM 121127-000574 Unresolved 11/27/2012

these are all tickets of separate incidents involving the forums. Does arenanet not currently provide support to forum issues, or is it all handled by the non anet moderators themselves? who do they answer to and why will they or arena net not respond to the tickets opened?

This is the Account Issues forum. This thread — and indeed this entire sub-forum — is not at all intended to address issues related to the forums themselves.

For issues, problems, suggestions, or other topics relating to the Guild Wars 2 Forums, please address your concerns to Forums@Arena.Net. I would highly suggest you not submit multiple tickets. If you wish to complain about something, you can update an existing ticket, but submitting four seems excessive.

actually Gail, ANYTIME you send an email to Forums@arena.net, it opens a support ticket, and the ticket goes unanswered, and the anet employees i reach out to say to send an email to that same address. SO what you are basically telling me… is that if we have an issue with the forums, forget it, since no one at arenanet handles the issues and that any real problems are considered to be simple complaints? I will take your high suggestion into consideration but I am following the directions of yourself and others to send emails to the Forums@arena.net address…. and it opens a support ticket, only to be told not to open said tickets as it is excessive. see the viscous circle of confusion and lack of support? why cant someone just own it, and say that the forums are basically a non supported area and that arena net leaves it to its own devices? would be much better than sending us on wild goose chases with an email address (forums@arena.net) that just goes to a trashcan.

ALSO, most importantly, as pointed out in the initial email, EACH ticket is for separate incidents, so do you suggest I update ONE ticket with multiple problems> or opening a new ticket for each INDIVIDUAL problem?

Yes, the contacts to Forums@Arena.Net do create a ticket, but it’s not the province of this sub-forum to deal with complaints about forum behavior, posts, or moderation.

I will try to find out a more helpful answer, but the directions I’ve given you are expressly intended to get you into the system and beyond that, the resolution is out of my hands.

As far as updating, since they are separate issues, I guess you certainly can update each of the tickets. I believe it may be possible to merge them, but since that’s not my area of expertise — in that I don’t know the preferences of those working on the forum moderation side of things — you may keep them separate, as they were submitted.

I just spoke with the CS Team Manager, and he confirmed we have people on deck for every day of the holidays. (Well, ok, I’m not sure about Christmas Day itself, but every other day for sure.) We will do our very best to get you back on your compromised account, or do resolve any other issues, as promptly as we can.

You definitely suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

We’re pleased to tell you that we are launching our Account Restoration Tool (ART) today. With that tool, we will be able to restore qualifying accounts that were compromised on or after December 1, 2012.

Read more about the service in our Account Restoration FAQ.

Updated links for our players who speak French, German, or Spanish will be coming soon!

SeedsOfYggdrasil.6315:

I went to the “Login Issues” in the Guild Wars support section, and filed the ticket “10548488” and would like to play with my brother as soon as possible! Thanks!

EDIT: Also, I just realized there are 3 “Authorized” locations in Korea and China that I can’t unauthorize. Can someone help me with that?

That number isn’t an accurate ticket number. Look for something like this: 12XXXX-XXXXXX.

Secondly, yes, Support can help you by removing the authorization of those unwanted locations, so be sure to mention that in your ticket.

Fozgate.8956:

I just had the same thing happen to me as well. Couldn’t log in and kept getting an error. I was even talking to people in mumble in my guild and they were pming the guy that was hacking my account. Sadly on the site it says there is a restoration, however the person ive been talking to via Email said “In regards to missing gold, characters and items, currently we are technically unable to provide restorations or any direct assistance with reclaiming what was lost.” I hope you are having better luck than i am

Hey, Fozgate — when were you given that answer? I’d love to get the ticket number so I can review that response. It sounds inaccurate to me!

Remember that the Legendary-related achievement involves equipping the item, not just getting it. I think that encourages players to equip, therefore keeping a lot of Legendaries out of the marketplace. Just my perception, but something I wanted to share.

Mr eX.3420:

Gaile,

Unfortunately I’m not the user who filed the support ticket so I don’t have the incident number. Since it’s not from a red-header post like yours, it’s possible it’s completely fake!

Thank you for giving us an official answer. Unfortunately, I am very disappointed with your answer. I hope the designers will change their stance on this issue. I thought the appeal of legendaries the rigor of acquiring one through playing and mastering many different aspects of the game in addition to acquiring significant in-game wealth, but now they can be purchased merely through mindless farming for a long enough period of time. This is my personal opinion, but legendaries definitely carry less prestige/meaning if they can just be purchased. I am disappointed because I thought this was the designers’ opinion too.

I understand your position. Please do note that the achievement associated with Legendaries is tied to their equipping and not to their obtaining. I think that is rather significant (and a clever thing on the part of the team, in my opinion).

CptSlater.2457:

Official answer from Support:

“If you’ve found any Legendary items for sale on the Trading Post, this is not
functioning as designed and should not be possible. We would need more information
on what you saw, as well as screenshots to investigate this issue further.”

So it’s a bug or some error in Trading Post.

Hey, guys,

You need to know: Legendaries are not soul-bound until equipped. So they can, legitimately, be sold on the TP. Once equipped, however, they become soul-bound.

I’m sorry that someone got an incorrect answer from Support about this issue. We have identified the ticket and we will begin the beati…. I mean “gently correct the agent who gave the misinformation.”

Hey, guys,

You need to know: Legendaries are not soul-bound until equipped. So they can, legitimately, be sold on the TP. Once equipped, however, they become soul-bound.

I’m sorry that someone got an incorrect answer from Support about this issue. We have identified the ticket and we will begin the beati…. I mean “gently correct the agent who gave the misinformation.”

I think was happened was that the report involved naming or revealing the name of the player, and that is disallowed under a “Do not name and shame” rule.

The best way to report and game exploit or an issue of this nature is to send an email to Exploits@Arena.Net.

If you have concerns or questions about forum moderation, please email Forums@Arena.Net.

Turns out this was not related to any issues with purchases. A team member will be taking a look. If you still need help tomorrow, let me know, but I believe it will be answered today.

Thank you for the information. I have passed this along to see if I can learn more. There is an email thread going through the studio that may be related to this, so having your ticket number is helpful. (I apologize for the issue, and hope we’ll have it sorted very soon.)

First, with all due respect, this ticket is just two days old, not three. When it is three days old, you may post for your friend in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Secondly, the player is given a reason for the suspension, although at times that can be vague. A very common reason for a “suspension” is to lock down an account that we believe has been hacked, or is in jeopardy of being compromised. This is done to try to limit damage to an account, and those who ultimately realize the reason for the block are generally grateful for the pro-active block, as it can sometimes prevent the theft of valuable items and gold.

A second common reason for a suspension or a termination is payment fraud. This can be related to the credit card not passing fraud prevention measures. These issues can usually be sorted out by contacting the Support Team, so if this is what impacted your friend’s account, they will take care of him.

And please, if he has not been helped by tomorrow, and if you post in the thread (tomorrow or later), simply provide the number and an abbreviated request for assistance. A synopsis rather than a lengthy post allows us to help more players in a given period of time.

Thank you for understanding.

Updating to make sure those of you who gave us an _ear_ful about the issue will be sure to submit a ticket.

hin.5734:

Hi everyone,

I was just wondering because this happened to me in guild wars 1…

if you don’t play for a while say a a couple of months because of whatever reason.

does your gw2 account expire?

i remember they did it to me on guild wars 1 and tried to force me to buy a whole new copy of the game which i found a bit unfair.

can anyone clarify this for me please as i’m planning a holiday away from a few months and don’t want to return to find my gw2 account has expired

hope they have changed thier policy on this issue compared to guild wars 1.

I honestly don’t know what happened to you in Guild Wars, but we never put accounts into an “expiration loop.” If you played Guild Wars, your account should remain accessible indefinitely. The only reasons that I can imagine that it might become unavailable are (1) if you sold, gave, or traded it away (which is a breach of the User Agreement), (2) if it was compromised by a hacker, or (3) if it was terminated for a breach of the User Agreement such as using an exploit, botting, etc.

Other than those three instances, the account should have been — should still be — available to you. If you want me to look into the older account, let me know. If you’re ok with the new account, that’s fine, too.

So the answer to the main question is this: As long as the account is in good standing it will remain available for the foreseeable future. In the case of Guild Wars, accounts are still being actively played that were created in 2004, during our beta events.

Welcome to Guild Wars 2, and thanks for your support of our game!

You will be able to play as soon as you download the game. I think you will find this page will help you: Guild Wars Registration — this includes a helpful video.

If you still need help after reviewing that page, please let me know.

Please be aware that this is the Account Issues forum, and therefore threads about connection issues are really quite misplaced if they are posted here.

I am glad that your issue is resolved, Lordryux. If you have further problems, please post in the Technical Support Sub-Forum so that someone can help you more directly. I did not willfully ignore this post, but I did want to point out for general information to everyone that this sort of thread should be placed elsewhere (just as Game Bugs don’t belong here, either). Thanks for understanding.

BrightHand.9468:

Update: Submitted a ticket Saturday night, received a reponse by Sunday morning. Long and short, my ticket was upgraded and sent to the next level of “support,” I was told to expect to hear from them.

Since my ticket’s been escalated, I haven’t heard a peep. It’s been 2 days, 3 if you include day 1, as well as today. Early support got back to me very quickly, escalated support not so much.

Is there any way to make sure my ticket didn’t get lost somewhere in the process? How long does it usually take an escalated ticket to start getting some action?

I’d like to look into that. I feel we should make it very seamless and painless for you to make a purchase. Could you please provide your 12-digit incident number?

But may I offer a suggestion that worked for another player, just in case it will also help you?

“What is happening is that the “next” button on the final screen does not get enabled after filling out their billing information. What seems to be happening is the form does not recognize that the customer has entered all the information into the form and in turn, they cannot complete their purchase. If the customer simply “tabs out” of that last field (for the card’s expiration date), they are able to click next and confirm the purchase on the following page.”

The ability to lock out or remove a IP from your “Authorized Network List” is is a feature that we do intend to offer, and I agree with you: It will be a welcome addition to our security protocols!

In the meantime, those of you seeing odd “approved networks” should feel free to contact Support and a team member will straighten that out for you. If you see a network you did not approve, I strongly encourage you to change your password ASAP and contact Support — that just sounds like something you want to resolve sooner rather than later.

(I’m sorry you got a protracted or inaccurate answer, Arsenic Touch, and I will follow up on that. May I have your ticket number?)

tnarrant.9714:

When I tried to login from a second location, it sent an email to authorize that location but when I tried that (clicking on the link in the email, etc.) I got an error that it had failed. This happened even when pasting that link in different browsers. So I submitted a ticket but their response was just instructions on how to turn off account security, which implies that their authorization system does not work so they just provide a workaround, but they didn’t say anything about the system being broken.

Why even send those emails if they don’t work? Or if they are supposed to work, why did my ticket only get a workaround response instead of assuring me they are looking into and trying to fix the problem?

I think I need to see that ticket to get context and consider if we’re sending the wrong message in your case. Could you please provide the 12-digit incident/ticket number?

Eosin.2078:

Gaile,

Other staff have been very unhelpful with a ticket so I sent you a PM. It’s not fair for someone to say “no help, case closed”. After using the proper channels, what other choices are left to get help?

Your option is to post on the forums, in the “Tickets for Review — Three Days and Older” thread (as long as it is indeed 3 days or older). There is absolutely no need to send appeals via PM — I track that thread regularly and investigate as needed. Thanks for asking.

Mif.3471:

What’s your stance on sending you pictures of cats?

Major thumbs up. The 30 seconds it takes me to view a kitty is +10 to Energy for the rest of the day.

kingslayer.1342:

Don’t worry too much about coming across as cranky. For all the great support and patience you offered, I’d think you’re allowed to feel a little miffed if you’re getting drowned with inappropriate requests.

I hope this thread gets through to people, and keep up the great work Gaile, I love your positive attitude!

That’s incredibly kind of you, and thanks, kingslayer!

ShiningSquirrel.3751:

You once told me seeing my name made you smile. It’s time for me to return the favor.
Just seeing your name here in the forums brings a smile to my face as it makes it feel like it’s home here.

Many thanks, ShiningSquirrel. I so appreciate that thought!

I don’t want to derail the forums with this thread, so I’m combining all the comments into one, and… I now return you to our regularly-scheduled forum posts.

If you’re changing the password on the account site, you shouldn’t expect an email. If you are doing a password recovery process, then you will receive an email.

Thank you for helping, xerca!

We do not have any trials going on right now. I honestly don’t know if or when another trial event is planned.

I hope that you will be relieved when you read the Account Restoration FAQ. If your account qualifies for restoration, the team will help you with it. It will take a few days.

It seems obvious that your email was compromised; that’s how all the GW2 emails were deleted. It’s entirely possible that your computer system has a Trojan or keylogger on it, as seems likely since you changed critical information and yet still were breached. Because the hacker has access to your email, and from it acquired personal information about you, the process of restoring the account may take extra time. Please be patient, but know we’ll do the best we can to help you.

Playing on an alt means an alternate account, not an alternate character, right? So your account is still closed while the team reviews the compromise and assesses if they can offer a restoration?

If that’s the case, I’d give them until tomorrow, and if you still have not heard back, please post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Hi there,

Thanks for your patience as we looked into this issue. The good news is the team is looking at this but they need just a bit more time to finish up the review.

If you rolled a Male Asuran before November 16 and chose what we call “Ear Option No. 5” (you can see examples in the screenshots above), and if you have an issue with the appearance, please submit a ticket to the Support Team through the “Ask a Question” tab on that linked page.

We’ll get back with you about this soon. Hopefully we’ll soon be able to say “Ear today and gone tomorrow,” or “Ears to you” or… well, maybe not.

Drat! I’m getting personal appeals via PM again.

Please read the initial post and follow the process. We’ll help everyone we’re able to help, but I’d sure appreciate not getting “Can you help me” pleas via PM. Thanks!

sion.2603:

A couple of hours ago wrongful action was taken against my account in which I was no longer allowed access to it – after submitting a ticket through the support “Ask a Question” website, I received a reply within a couple of hours with great follow up and quick remedy.

I’d like to extend a heartfelt thanks to those involved in helping me solve my account issue, it is very greatly appreciated!

I don’t know where else to go with this so I’m posting it here, hopefully people with similar experiences who go through the forums looking for answers will find it good to know about my story, and that while the support ticket site seems less direct than a phone service, it works.

Best Regards & Merry Christmas.

Thank you for your positive message. I’m so happy that things sorted out well for you, and quickly, too!

Wildmanviper, it was so very nice of you to post this detailed report. Folks do get a bit frustrated when they find their account closed, and who can blame them? Especially since the messaging may be a bit… alarming. “Permanent closure? But I didn’t do anything!” But the messaging, as you accurately deduced, was a general message simply noting that things were locked down (whether being read by you, the legitimate account owner or a hacker).

We’re delighted that you’re back in the game, and pleased that you have benefited from the enhanced security offered by the authorization system.

Have a great Wintersday!

I suggest that you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Oh darn, I was hoping you would simply set up a new account with the new code.

Well, thank you for letting me know!

Each situation can be slightly different, but with the attempt, you’re wise to change your password. You can find out a lot more on the following security resources:

For questions about E-mail Authentication, see this post.

For questions about Two-Factor (mobile) Authentication, please see our FAQ.

Check out several tips on security.

And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.

Please be patient. But do be aware, you will not be allowed to simply add a new code to the old account and continue playing. You will need to start a new account.

The Support Team can and will help you with this, but please allow a bit of time for them to get to this ticket and respond to your request.

Restorations take time. There is a lot of research that is required to see if the account is eligible for restoration, and then to undertake the process altogether.

Please be patient and wait to hear back from the team.

You can help this process by not submitting duplicate tickets. That will not speed the process, in fact it will slow the team’s ability to resolve it, as they take the time to review, merged, and close the duplicate tickets.

ShiningSquirrel.3751:

TheLunaticDawn.8049:

Gaile Gray.6028:

We are not able to offer replacement of stolen guild items. Account restorations are simply that: they restore an individual account to its previous state. The ability to restore a shared feature, such as the guild bank, is completely outside the functionality of the process of restoring an individual account.

We are looking into the possibility of having such a feature in the future, but it is not something that we can offer at this time.

How about adding a new feature that only the leaders can withdaw things from the Guild Bank? Also a PIN system? I know im asking for alot of things, cause i really love this game. I want my account fixed so i can enjoy it more, but im stuck waitting. After work i wait, i stand up and do my daily chores then i wait, i cant stand this anymore. Cause i enjoy the game so much, i miss my friends…

The guild leader already controls who can and cannot withdraw from the guild bank. It’s just the matter of unchecking a box. It’s been there since launch.

I think this is the answer, TheLunaticDawn. Just as they should take good care in selecting members, officers, and co-leaders, guild leaders also should take care in giving access to the bank and should probably not give it to any- and everyone. There are controls and preventative measures to prevent this sort of abuse, and as I mentioned, we’ll look at the possibility of more guild-related features in the future.

Could you please post in the Tickets for Review – 3 days and older thread with your 12-digit ticket/incident number so we can look into this?

Thank you.

We are not able to offer replacement of stolen guild items. Account restorations are simply that: they restore an individual account to its previous state. The ability to restore a shared feature, such as the guild bank, is completely outside the functionality of the process of restoring an individual account.

We are looking into the possibility of having such a feature in the future, but it is not something that we can offer at this time.

We will offer paid transfers in the future, that has been stated by the development team in blog posts and other articles. However, at this time, transfers are free, and we do not have an additional mechanic to allow a paid transfer as well. You should also know that no matter whether they are paid or free, there will always been some sort of “cool down” period to prevent server hopping.

Thanks for understanding.

Hello, King. I’m sorry that I am not quite sure how to help you with this. I tried to learn what “CDK” means, but was unable to find out the definition of that acronym.

I believe that if you send a detailed note to our Support Team by filing a ticket through the “Ask a Question” tab on that linked page, they may be able to answer your question.

I think the FAQ will help you with any question you have: https://en.support.guildwars2.com/app/answers/detail/a_id/9274/kw/restoration

Updated: Friday through Monday, 14 – 17 December

121118-002162 Resolved
121213-000204 Resolved
121215-000081 Resolved
121121-001515 I followed up on this today.
121124-000311 I followed up on this today.
121128-000546 I followed up on this today.
121202-002377 I followed up on this today.
121212-000290 The team is not able to restore the account or replace theitem.
121211-000604 This is a known, non-account issue; the team is working on it.
121211-002558 Under review; the credit card holder contacted us to report fraudulent use of his/her credit card.
121215-000828, 121215-000855 We are unable to give you replacement items. The Karka Chest situation was entirely different; individual replacements are not supported.
121208-001870 You did not respond to the offer to restore your account; please access the existing ticket and let them know you approve the restoration.
121211-000872 Please use the Trading Post in the future; it was developed to eliminate scamming.
121211-002086 Your friend’s account was terminated. Please do not ask us to review final decisions.

Notes:

• Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review and ALWAYS include your 12-digit ticket number each time.

Updated: Friday through Monday, 14 – 17 December

121118-002162 Resolved
121213-000204 Resolved
121215-000081 Resolved
121121-001515 I followed up on this today.
121124-000311 I followed up on this today.
121128-000546 I followed up on this today.
121202-002377 I followed up on this today.
121212-000290 The team is not able to restore the account or replace theitem.
121211-000604 This is a known, non-account issue; the team is working on it.
121211-002558 Under review; the credit card holder contacted us to report fraudulent use of his/her credit card.
121215-000828, 121215-000855 We are unable to give you replacement items. The Karka Chest situation was entirely different; individual replacements are not supported.
121208-001870 You did not respond to the offer to restore your account; please access the existing ticket and let them know you approve the restoration.
121211-000872 Please use the Trading Post in the future; it was developed to eliminate scamming.
121211-002086 Your friend’s account was terminated. Please do not ask us to review final decisions.