Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Info on CS Status here.
A Message from the Customer Support Team:
We wanted to provide some transparency into the current state of our support queues. With the recent announcement of Path of Fire, our ticket volumes have spiked. We planned for this, but the spike was greater than forecasted. We are working as quickly as possible to make sure that we respond to everyone’s ticket. For those who may be unaware, we resolve tickets in the order in which they are received. However, there is one major exception: We always make sure to have a few of our staff doing nothing but the new tickets that come into our queues. This ensures that we do not miss any new issues that need to be prioritized.
As of this today, we have about 6,000 tickets in our backlog. The good news is that each day we are resolving more tickets than the number that are coming in to our queues, which means it is just a matter of time until we are caught up completely. However, this may take a couple weeks so please hang in there. Your tickets have not been lost, and we have not forgotten about you. Our support staff is working 24/7 to make sure everyone receives a response.
You can find a few suggestions that will help us process your ticket here.
We appreciate everyone’s patience as we work through this situation and get everyone the assistance they need.
Guys!
I just found out that someone thought that because I asked for an e-mail address, they would be contacted by e-mail if they made the VIP list. No!
If you are added to the VIP list, you will received a response to your PM here on the forums.
So please, check your PMs to learn if you’re on the list. And also you’ll want to be aware that if you are not on the VIP list, there will be a sort of “general admission” line, so you may very well make it into the party!
This is a topic that I’ve been concerned about too, not as a woman, but as a human being. Hurtful words that are used unthinkingly can impact anyone, from a victim of sexual assault to a person with Down’s Syndrome or an individual with physical handicaps.
We do try to filter the use of certain words on the forums. I stand behind that process because, viewing the big picture, an individual’s perceived “right to free speech” which so often equates to “right to offend” should not outweigh a community’s right to enjoy a pleasant and accepting experience.
Because some seem unable or unwilling to participate in a straightforward conversation on this topic, I’ve locked the thread and the moderators will conduct a significant clean-up on the contents.
(edited by Gaile Gray.6029)
What do you guys think about forging them?
Assuming they can be put into the Mystic Forge…
Honestly I’d prefer a vendor – turn in X number of kits and buy a specific dye. I have 33 of the first kits, 19 of the second and 2 of the third so far and 6 dyes from a single kit that I don’t have. Depending on how the forging would work, most likely I’d be somewhere between throwing them away and it not being significant compared to actually picking dyes I’d want, but it would work better for others at least.
I do not anticipate that the developers are considering adding another vendor for this once-a-year item. I was looking at the options that we currently have at hand. I’m most interested in learning if the items can be put into the Mystic Forge. I have so many characters on so many accounts, I have to figure out who would be eligible for the birthday gift today.
What do you guys think about forging them?
Assuming they can be put into the Mystic Forge…
Please contact Customer Support to discuss. This is not something about which forum members can make a policy appraisal.
You can contact the CS Team for assistance with duplicates.
Good luck.
This is correct. Only a CS member can give you information on how duplicates are being handled.
(edited by Gaile Gray.6029)
http://forum.renaka.com/topic/5546166/1/
GW2Navi can do that and then some more. Has GPS feature and you can get chat codes for waypoints and stuff. It is just an overlay that uses API so its not a “legal hack” like dps meters.
Thanks for sharing that idea, too, TheRandomGuy. It sounds like a very useful tool… although I’m a little unclear about what it intended to be linked in the reference to the tool being “ArenaNet promoted.”
I’ve never seen a daily “ore from map x”
Those dailies always include a wide part of the map, say “ore from ascalon”, “vista from orr” etc.
This is correct.
Maybe it would help if you describe the maps to yourself as a group and learn where the groups are on the map
For myself, I use something like this
- Ascalon: Charr area, brown maps on far right/east
- Shiverpeaks: Norn, white maps
- Kryta: Humans, green central maps
- Maguuma jungle: both Asura and Sylvari maps, core Tyrian maps on far left/west and maps below Lions Arch
- Orr: brown maps in the south
Use whatever description makes sense to you and remember them as a grouped area on your mental map of the world.
I do something very similar. Sometimes, even after all this time, I muddle Orr and “Charrland” as I call Ascalon, but I get there eventually.
atheria — asking for a change of this nature is a very significant request. It’s not a “simple” alteration to the game at all, as it would involve a major code, art, and UI change, and it would need to be done in four languages. In truth, you have the ability to address your specific needs by printing a map of the five regions, or just drawing a sketch that shows Orr in the lower center; Ascalon in the upper right, etc. I completely understand that you cannot remember the locations, but you can make a tool for yourself that will help you and that is by far the most practical resolution for this personal situation.
(edited by Gaile Gray.6029)
Hey folks,
Thanks for letting us know about your interest in attending the party. Please feel free to submit a request — you may get on the VIP List!
We’ve made an adjustment to certain spider spawns in the Lake Doric region. Progress on area objectives will not be impacted by this change.
The Champion of Tyria Package is now available again in the Gem Store. Thanks for your patience.
Ok. I take on board that there’s “art” and there’s “info” and videos can fall into either category… and sometimes both.
Here’s a new idea:
What about a thread — as we have here for screenshots — that allows people to post links to and explanations of their videos in a separate thread in each subforum: profession, WvW, PvP, etc.? That would help keep videos visible (I’d sticky the thread) and organized in a single thread, rather than getting complaints that there are too many videos rather than discussions in those sub-forums, or too many action videos in the art sub-forum.
Thoughts?
We’d like to know your thoughts about the recent PvP and WvW preview weekend that presented the new Path of Fire elite specializations.
Please share your input about the August 18-20 Preview Weekend, preferably in 100 words or fewer
Thanks!
Go to class forums please. Already feedbacks there and I don’t think they are going repeat what already said to here. Plus that this thread going to be cluttered up.
We know there is individual feedback in the profession forums, and I’m sure the devs will read it. This thread is very useful, though, because it’s asking for clear and concise feedback, and that is very helpful to us, in addition to the more detailed input that players wish to share.
We have temporarily removed the Champion of Tyria Package from the Gem Store while we address an issue with it. We will make it available again as soon as possible.
At this time, we believe that everyone who might have wanted to make a comment about this topic has done so… perhaps repeatedly. We’ll close it now.
We’d like to know your thoughts about the recent PvP and WvW preview weekend that presented the new Path of Fire elite specializations.
Please share your input about the August 18-20 Preview Weekend, preferably in 100 words or fewer
Thanks!
Guys,
The reason that this particular name is blocked is entirely different than you believe. In fact, we block names that have a space around the letter “G” because that’s the most effective way to block someone from posing as a Game Master. We learned from experience in our own and other games that some people impersonate GM’s in an attempt to scam other players. They might use GM Fred or G M Fred, or they may incorporate symbols that look like “GM” at a glance. Blocking a self-standing letter “G” allows us to better prevent that unfortunate situation.
I wanted to be sure that you knew this this thread is still active and your input is welcome. This thread pertains to the PvE Preview, our first of two events. I’m now (since the preview is over) posting a PvP/WvW Preview feedback thread.
Thanks for sharing your thoughts on either or both subjects!
Hey guys,
I just took a peek at my Private Message box, and yes, it’s pretty busy there, but it’s great that so many of you have indicated you’d like to attend the Guild Wars 2 Fifth Anniversary Party!
It’s not too late to request a possible spot on the VIP list, so go ahead and let me know you’d like to get on the list if you will be in Seattle on September 1st, and if you will be sure to attend if you land a spot. And say, if you haven’t had a response to a recent request yet, don’t despair! I decided to tackle that bursting PM box on Monday rather than on the weekend.
I’ll be getting back to as many of you as possible over the next day, and will be accepting requests until Monday morning, August 27th. This gives me Monday to review the last requests and get back to everyone and it gives you time to plan to attend the party! Fancy dress is not required… although I do so love cosplayers and those who sport GW2 gear!
I’m looking forward to seeing a bunch of you at the party! <3
Bug Fixes:
Necromancer
Ranger
This thread has more than exceeded its reasonable shelf-life. The heat within it, and the accusatory and insulting tone adopted by many leads to the conclusion that it’s time to close it. Clearly, anyone interested in the subject has more than said his/her fill — in some cases many, many times over — and the time expended by the moderation team is excessive for dealing with a single thread.
Suffice to say, opinions on this topic vary widely, and that’s perfectly fine.
EDIT – a kind soul has gifted me my request! Thank you so much! <3 Time to pay it forward.
==============
Hello everyone! Thank you to all the players that are going around helping others out! It really is satisfying to see that there are other players out there that are more than about themselves!The only thing I’ve really wanted is the Miniature Raven. It’s so cute and amazing, I missed my chance to buy the Mini Avian 3 Pack when it was available, so now I’m hoping to get Black Lion Keys in order to get the 2 Black Lion Miniature Claim Tickets needed to exchange for the Miniature Raven.
If anyone out there can help me with some Black Lion Keys, I’d really appreciate it and would be forever be indebted to you!
And this is how everyone should update their thread, to note that the item was received and to express thanks.
Well done, RAWR!
Daniel.5428, I think you need to re-read the first post, especially the part I quoted below, as this is your third request in this thread. please be more respectful of the kindness of others.
Administrator Note: In the giving spirit of this thread, we are limiting requests to one request per player. This will allow more players to benefit from the generosity inspired by this initiative. Please do not make more than one post over the lifetime of the thread. In addition, please do not edit or delete your post to submit an additional request. Thank you for your cooperation.
Thank you for noting the multiple requests, nottsgman. They have been removed.
Guys — I’m seeing a lot of requests, but many of them are incomplete.
I have reformatted the post to make this super clear. I need this information from you in order to be eligible for the VIP list:
Individual Requests
Guild Requests
If you submitted a request and did NOT send the above information, please find your PM in your sent folder and re-send it with all the details that I need.
Thank you!
Keep those requests coming, folks!
I will respond as quickly as I am able, so keep your eyes on your Private Message folder.
Hey guys,
Just a couple of housekeeping notes:
Submitted a guild request for the Pax party.
Names and contact information is included in the pm.
Thanks for the opportunity!To Elona we must go
Into deserts where fires flow
Just beware the dead of Joko
But no worries, for we have Mo.
Excellent work right there.
Hey guys,
I just heard from Irenio, and he mentioned that there is a second fix going in that should eliminate a few lingering issues with the Pet Swap delay. The situation was only partially addressed the first time around but the whole issue should be fully resolved with this second pass.
Naturally if you continue to have issues, we want to hear it, and we’ll keep an eye on this thread in case you need to report something. However, I believe this will render this bug “done and dusted.”
Excellent – thank you for that update! Definitely looking forward to having a responsive pet immediately after swap once again.
Yep, yep. They’ve been slacking off far too long.
The point is to mimic real life. Owning a cat can be very expensive.
This is true. You give them tuna-flavored kibbles, and they soon want kitty tuna in a can. From kitty tuna, they move to real-people tuna, and soon you’re purchasing hand-made sushi from the most expensive restaurant in Bellevue.
(The above was intended to bring a smile to knowing cat owners, not to reduce the serious nature of the concerns expressed in this thread.)
More on topic: As a player, I know there are a few cats I won’t have, but I don’t mind — there are plenty that I can acquire, and I love the way they enliven my home instance!
Hey guys,
I just heard from Irenio, and he mentioned that there is a second fix going in that should eliminate a few lingering issues with the Pet Swap delay. The situation was only partially addressed the first time around but the whole issue should be fully resolved with this second pass.
Naturally if you continue to have issues, we want to hear it, and we’ll keep an eye on this thread in case you need to report something. However, I believe this will render this bug “done and dusted.”
Hey there, Forum Folk!
ArenaNet has two upcoming events:
You can get details about both of these events in this blog post.
Forum members: How would you like to be added to the VIP List for our party?
If you will be in Seattle on September 1st and would like to attend the party, post below and send me a Private Message. Send me:
If you’re writing for tickets on behalf of a guild, please PM with:
I will respond with a Private Message on the forums. I will not e-mail a response.
Important Notes:
Q: Can Non-VIPs Attend the Party?
A: If you don’t make the VIP list, don’t worry, you still may be able to get into the party! Stop on by and we’ll see if we can get you in, too!
Guild Wars 2 Fifth Anniversary Party
Hard Rock Cafe
116 Pike Street
Seattle, WA 98101
Friday, September 1, 2017
7:00 PM to 10:00 PM
(edited by Gaile Gray.6029)
I just updated the title to make it clear we’re offering a VIP invitation to our 5th Anniversary Party to fan artists.
Like map not over dense with annoying mobs like HoT, don’t have to feel like I’m in constant combat or running for my life. Mounts, didn’t want but neutral for now. First mastery point I find on the start map a timed mini game – do not like. Unidentified loot mechanic no thanks as I understand it now. 100 words or fewer.
Hearts felt grindy. No map meta left me without any focus on the map. Bounty events were okay but felt like any other champ event.
Well done, JT and Ayrilana. That’s the sort of feedback we’re seeking.
Now, I don’t want anyone to feel that we’ll toss out a comment that’s 102 words. The length is a suggestion more than a hard-and-fast rule. I do know that having that “view from 10,000 feet” can be very helpful, and other threads are great for getting into the nitty gritty details.
Hey there,
As we have for Living World Season 3, we’d like to gather your high-level feedback on the Path of Fire Preview in which you participated this past weekend.
Please share your overall thoughts on the Path of Fire Preview in about 100 words or fewer.
Naturally you are welcome — even encouraged — to join other threads with individual comments and input, and you can post in as great a level of detail as you desire. This thread will be helpful in gathering your overall thoughts about your preview experience and therefore we’d like to keep the comments relatively brief.
Thanks so much for sharing!
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I’m someone that gets motion sickness incredibly easily from screen motion. And the raptor was no problem for me. I use the settings below. They keep me well zoomed out with a wide field of view. I also happen to have my Motion Blur (bottom of the Graphics Settings tab) fairly low, near the start of the first bit of thick white line.
Try those settings, those who are getting queasy. It means characters are tiny so you may miss out on clothing and face details on others nearby, but it’s so nice not to puke!
Thank you for sharing your ideas, Donari! When we can demonstrate “Try this” with a visual, it’s bound to help others.
The team is continuing to look into this, so please do share your reports on this situation. Thanks for helping us.
Hello,
I merged this thread to make it stand out a little better and to focus attention on this situation so that if others also are experiencing such issues, they can join in.
I’m sorry that you’re having this issue. I wonder, have you tried lowering your Visual Blur setting? That is a specific recommendation from the team, and they feel it may help with this problem.
We’d love to hear from you if this adjustment is effective. Team members who have worked/are working on the mounts will be tracking this feedback!
BTW, people can glide from EBG red keep all the way into an enemy held OW.
If you get a video/picture of it and send it to me that would be helpful
To do this, I suggest you host the picture or video on a hosting site—in a private setting, please—and then send a link to us via e-mail. Doing that would be very helpful. Please then send a link to the images of video to Community@Arena.Net.
Thank you.
Four questions for our fan artists:
If your answer to each of these questions is an enthusiastic “Yes!” please respond to this thread and send me a private message here on the forums. Title your PM “Community Creations Party Invitation” and provide me your first and last name and, if you wish to bring a guest, their first and last name too.
Please let me hear from you by Monday, August 21, but honestly, the sooner, the better! I will confirm by PM that you have been added to the VIP List, and we will see you on September 1st!
The Elonian faces do appear slightly lighter in the cheeks/forehead than our original faces when they have darker skin tones, and there may be something of a variance between the face and body of a specific character. This was intended because it helps call out/highlight the features of the face.
To join the Path of Fire Preview, log in and create a new demo character!
If you currently are in the game, please log out to get to the character select screen, at which time you can make your preview character.
To join the Path of Fire Preview, log out and create a new demo character!
To join the Path of Fire Preview, log in (or log out if you currently are in the game) and create a new demo character!
Known Issues:
Is the HP and toughness of pets in WvW actually a bug or it’s the new mechanic? My fernhound died from the veteran harpy, which is quite a joke. If it’s how it is from now, then you just killed the core ranger and you assume we will all buy the new expansion. No matter what is the plans for the new expac, rangers didn’t deserve such a nerf bat in the nuts.
Hi,
I didn’t talk to Irenio about WvW specifically, and I’ve not noticed this phenomenon myself, but I appreciate your insights.
Have other Rangers noticed this situation, as well? I’d like to see if there’s anything to be learned, as the more I know about general feedback, the better I will be able to express the question or concern.
(edited by Gaile Gray.6029)
Awesome!
Reiterating the need to look into the actual healing coming from the new minor trait ‘Rugged Growth’. It still heals for far less then what is on the tooltip.
Would be cool to fully benefit from a new minor trait that has replaced the beloved Bark Skin.
I am not aware of this one and cannot say what’s up, whether it’s a problem with the skill stats or with the description. Thanks for bringing it up.
@Gaile;
Any word on staff 3? Or quickness not interacting with pets?
You may have missed my comment: I just merged a few more threads, and wanted to update you on the bug with Skill No. 3. That, too, has been addressed and you should see that fix rolling out very soon!
Merged about half a dozen threads, and I’m hoping that this thread will give you all the info you need on two significant bugs for the Ranger.
If I missed anything, please note it in this thread, but rest assured that the devs are reading this forum, and are actively working on any issues that you point out.
Thanks for letting us know about the situations!
(edited by Gaile Gray.6029)
I just merged a few more threads, and wanted to update you on the bug with Skill No. 3. That, too, has been addressed and you should see that fix rolling out very soon!
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