Guild Wars 2

Today we’re opening new official Guild Wars 2 forums! You can read all about our new forums in today’s blog post and you can access them here.

The forums you are viewing here will be locked for posting later today, September 12, 2017, and we plan to retain them in read-only mode through October of 2017. Our new forums will offer a fresh start and will provide a great setting for all the conversations that are sure to come with the launch of Guild Wars 2: Path of Fire and Living World Season 4.

We have created a few essential administrative or introductory threads for the new forums. You’ll also find useful announcement (“sticky”) threads, such as those that gather bug reports or player input or that host player screenshots. You’re welcome to recreate a thread that you first posted here on the new forums, or ask a forum member to do so with a thread that they started.

You may want to pay special attention to our guide to the new forums, a thread that contains tips for getting familiar with the system. You are invited to share your input about the new forums in a feedback thread created expressly for that purpose.

We hope you will join us on the new forums, and we look forward to seeing you there!

That engi is flippin’ awesome, I agree!

Love these, Jyl! You have a special gift with lighting and faces.

Skaven Zverov.2984:

New artwork that i did, not sure if it will be the last. Engi and Necro.

Gorgeous, gorgeous, gorgeous! I’m so happy to see these! <3

Tooo cute!!!

Hwt.9062:

I contact you since my son has not gotten any response from Tech support. he reported his account to be hijacked on 9/2/2017. Ticket 6577319 and 6581001. He has changed his password but there is a block that has been placed on his account. He is unable to post here on the forums. He also worried about seeing emails about someone spending over $250 in Gems on his account. Please get in contact with him and responded to his ticket.
Howard

As the first post in this thread explains, there is a delay in responding to tickets. We’re sorry for this situation and I am sure Support will respond to your son as quickly as possible.

He seems to have created two tickets. Duplicate tickets will slow down the process of getting help. Please tell him not to create any more tickets.

With a dev response some pages and with this thread being more off than on topic, we’ll go ahead and close it now.

sorudo.9054:

most ppl are done at 17:00, they are not home till 18:00 at least.
first you ppl do it when ppl go to bed and then do it at the time ppl are not even home, good timing Anet -_-

We conduct stress tests when the developers are able to participate. This is not a preview, this is a test with a purpose. We’re fully aware that not everyone will be able to participate, and we’re sorry. But asking the dev team to time-shift to work during night-time hours for a stress test would be counterproductive.

We thank those who choose to and are able to participate and we look forward to seeing everyone on September 22nd when we launch the game!

Malerian.8435:

I will be at work. But that is ok. I can wait for the PoF release.

Thanks for being so understanding. The game will be better for everyone with the help of those who are able to participate, and I appreciate your positive attitude!

KuhOhneEuter.2301:

Gaile Gray.6029:

KuhOhneEuter.2301:

Hello,
i submitted a Ticket (#6566466) 8 days ago and got still no answer.
i forgot my guild wars 1 password and need a new one…

can you help?

What we see in the history is that you’re creating a ticket and then closing it as no longer needing help, then opening a new one. This happened four times in seven days, and it will not expedite service but in fact will slow it.

Please allow a ticket to remain open until it has been resolved.

Aviram.7932:

(#6574898)
Thats my ticket, am waiting for about 5 days now but i understand how pressed thigns are for you guys.
My problem is not so big so i can wait.
Keep up the good work.

Thank you very much for your patience. We appreciate it and will help as quickly as possible!

i closed the privious 3 tickets because i chose the wrong categories… finally i saw the category “guild wars original”…

Thanks for the explanation. You will be helped as soon as possible.

Reminder to everyone, so that we can assist you as quickly as possible:

• Please create one ticket and leave it open until your issue has been resolved.
• Do not close a ticket and then open a new one on the same subject.
• Do not open a new ticket to ask for an update about a ticket you submitted earlier.
• If you need to update a ticket after it has been closed, please use the “create an update” feature on the website, where you are reopening your existing ticket. Otherwise, simply respond to the e-mail associated with the previous ticket and that will automatically re-open the existing ticket.

KuhOhneEuter.2301:

Hello,
i submitted a Ticket (#6566466) 8 days ago and got still no answer.
i forgot my guild wars 1 password and need a new one…

can you help?

What we see in the history is that you’re creating a ticket and then closing it as no longer needing help, then opening a new one. This happened four times in seven days, and it will not expedite service but in fact will slow it.

Please allow a ticket to remain open until it has been resolved.

Aviram.7932:

(#6574898)
Thats my ticket, am waiting for about 5 days now but i understand how pressed thigns are for you guys.
My problem is not so big so i can wait.
Keep up the good work.

Thank you very much for your patience. We appreciate it and will help as quickly as possible!

As you will note, I have updated the informational post after the stress test announcement to let everyone know that Elite Specializations will not be changed for this stress test.

Please keep in mind the objective of the stress test is not to preview or test skills or specializations, and that you will be performing a very valuable service if you care to join us during the stress test.

Thanks for understanding.

Brutaly.6257:

Gaile Gray.6029:

I have inquired about whether we are including updated elite specs. I do not anticipate that we will be posting a changelog for a stress test. I will update when I know more.

Please make a single thread/post as you did before the last stress test on what you have included in the stress test.

Thx in advance.

I will post about the contents of the test in this thread.

Curunen.8729:

Yay!

Nice timing for UK too.

Even better, now! We moved it up by two hours, so the test will start at 17:00 or 5:00 PM BST!

Rillifane.9654:

I would like to request a 4 hour stress test to accommodate more people from different time zones and areas around the world ?

We changed the time to better accommodate a larger number of players, but two hours is optimal for the developers.

thaniretouni.4762:

Gaile Gray.6029:

Info from previous test, which should still apply:

• The test will likely run about two hours
• Your feedback would be welcome in this thread
• If you run into a bug, use /bug and fill out a report
• Demo characters will be wiped in preparation for launch
• If you see an existing demo character on your account, it would be helpful if you would please delete it or at least play on a new demo character

Thanks again!

It would be great to be able to test any changes on the elite specs as well. Ofc, that should be complemented with a brief changelog.

I have inquired about whether we are including updated elite specs. I do not anticipate that we will be posting a changelog for a stress test. I will update when I know more.

Hammerguard.9834:

make it 3 hours and you got a deal.

Good try.

MithranArkanere.8957:

Don’t forget you can check the LFG tool to get together with other people and do stuff with them if you don’t know exactly what to do.

Excellent advice!

Info from previous test, which should still apply:

• The test will likely run about two hours
• Your feedback would be welcome in this thread
• If you run into a bug, use /bug and fill out a report
• Demo characters will be wiped in preparation for launch
• Please play with your existing demo character. (This is updated at the devs’ request, as we do not need you to create a new demo character unless you do not have one present on your account.)

UPDATE: Elite specializations will be unchanged from the previous stress test or from the Elite Specializations Preview Weekend. Changes are being made, as stated last week, but they will not be included in the stress test.

Thanks again!

UPDATE: The Stress Test will take place at 10:00 AM Pacific Time on Thursday, September 7th. We believe this will allow more of our European players to join us and will allow everyone to participate in the test and then watch our Guild Chat livestream, if they so desire. See you then!

We will be conducting a brief stress test for Guild Wars 2: Path of Fire on Thursday, September 7th, beginning at 10:00 AM Pacific Time (17:00 GMT). Anyone with a Guild Wars 2 account is welcome to participate. To join the stress test, please log in to your Guild Wars 2 game account, create a new “Demo” character on the character selection screen, and head into the Crystal Oasis. Play as you normally would play, but because this is a stress test, be prepared for possible in-game performance issues as the testing takes place.

Thanks for your help!

Texon.4590:

we opened many topics on forums about crashing into the game from gtx 970 to gtx 1070 a hard crash with color pixles screen plus pc restart , i tried everything arenanet suggest it and still have the problem with other people , i even contact nvidia and they give me suggestions , drivers suggestions and still same problem sometime you just login into world 5seconds your pc compelety crash sometime few hours , sometimes different locations , is just anyoying :/ most of crashs happen in the old maps mostly jungles or sea citys im not sure if arenanet is notice us or nah and if there going be fix for that or nah , around hundreds of topics with same problem , we can’t even play the game for 2 hours :/

I would encourage you to continue the dialogue with support, and continue doing outreach to your video card provider, if that’s what our technical support agents suggest. I hope things improve for you!

Ashantara.8731:

Apparently, the support has the time to close tickets but not to answer them.

I am beginning to wonder what is going on…

Yes, when you submit a duplicate ticket — as you did — they will close it. And that is one thing that ultimately creates a delay in the system: for you, and for others waiting for help.

As we have said many times: If you wish to or need to update your ticket, or if you are seeking an update, please respond to your existing ticket and do not create a new one.

Aanek.2730:

yeah I’ve had a ticket in for 2 weeks and now that I’ve gotten a response FINALLY, the GM has decided to “request more info” from me and ignore my ticket for EVEN LONGER. I sent the information that he/she requested over a day ago and now i’m back to waiting AGAIN? I don’t understand this one bit. Perhaps if you open a ticket and pretend you’re going to try and resolve it, you should, rather than just ignoring it..

You asked for an adjustment that required you to respond after you had performed certain functions. According to the record, you did those things and have been helped with, in my opinion, a generous outcome in your favor.

In addition, your delay may also have been caused because you submitted a duplicate ticket. But ultimately, it appears you were helped. If you believe differently, please update your existing ticket to discuss with CS.

gentlemanofwolves.6175:

So it’s been 5 full days since I submitted a support ticket, 5 days I’ve been unable to play a game that I shelled out $105 for; so should I just request a refund through Paypal or are we going to start seeing a response to these aforementioned tickets?

I see that your account was compromised and that Customer Support was able to help you both retrieve the account and secure it. Welcome back to the game.

FOLKS — I’m not going to go through this thread and review every post and check every ticket — I simply do not have the time or the tools to do that. However, as you can see, progress is being made, and we will help everyone to the best of our ability as quickly and as thoroughly as possible.

Hello,

I checked in with our Customer Support Team today, and they said they are making steady progress in reducing the queue and in improving turn-around time on tickets. Things are still very busy for them, but there’s a light at the end of the tunnel!

Thank you so very much for accepting the invitation and joining in today’s Stress Test!

I’m sorry that some of you were surprised by the end of the test. I did post yesterday morning (about 30 hours ago) to say:

Here’s some additional information for you:

The developers intend for the test to run a couple of hours and they hope to enable the elite specs. One of the advantages of our release system is it has a great deal of flexibility so it depends exactly on how our internal ‘pre-testing’ goes as to what will be enabled.

As far as whether you keep progress during the stress test, the answer is “No.” All demo characters will head into a well-deserved retirement, and you will join Path of Fire at launch with an existing or newly-created character on your game account.

Post.

But it’s not always easy to see every post in a thread, so we are sorry if anyone felt the test ended in an unpredictable manner.

Samug.6512:

Don’t you need to stress the servers for an hour longer maybe? Or a day?…

I see what you did there.

Hey there!

This is your ~40 minute warning that the Stress Test will be starting soon.

If you’re able and would like to participate, simply log in to your Guild Wars 2 account and create a demo character, then head into the desert!

Have fun, now!

Danikat.8537:

Gaile Gray.6029:

Purple.

That is all.

:D

As soon as I saw there was a mod reply to this topic I knew it would be you and you’d be recommending purple.

Oh rats. I hate being predictable.

Thanks for a positive post, Xulie! I’m glad that things sorted out well for you, and am super appreciative that you took the time to post!

Purple.

That is all.

:D

Update on Elite Specializations:

https://forum-en.gw2archive.eu/forum/game/gw2/Stress-Test-and-Elite-Specializations

Content:

Stress Test and Elite Specializations

A message from the Skills and Balance Team:

We hope you’ll enjoy riding around in Elona with the new elite specializations today and look forward to hearing about your experience.

There have been a number of changes and bug fixes to some of the specializations since the first time you were able to play them during the WvW/PvP Preview Weekend. However, we still are vetting and testing many of the changes, and as a result the stress test today will have the same versions that were featured during the preview weekend. You’ll be able to see the updated elite specialization changes on September 22nd!

See you in Tyria!

A message from the Skills and Balance Team:

We hope you’ll enjoy riding around in Elona with the new elite specializations today and look forward to hearing about your experience.

There have been a number of changes and bug fixes to some of the specializations since the first time you were able to play them during the WvW/PvP Preview Weekend. However, we still are vetting and testing many of the changes, and as a result the stress test today will have the same versions that were featured during the preview weekend. You’ll be able to see the updated elite specialization changes on September 22nd!

See you in Tyria!

Palador,

Don’t make me add the “Just Kidding Song” sound file to every post, now! Especially when I used not just a smiley but a huge smiley!

If you see the post as an “ask” and I see it as an “opportunity” I think we can agree that either definition is perfectly fine. I’m glad that you’re going to accept the invitation, and hope to see you there!

Diaspro.8529:

My gaming rig “blew up”.
So I’m, as fast as the ISP can, downloading the client on my laptop, to be ready and help for the stress test (thoug I’ll play with 10 FPS bst case).

Oh gosh, hope that sorts out ok! Under the circs, don’t stress it (pun intended) but come along only if it’s convenient for you!

All the best in a comp reset or redo.

Thank you, Doghouse. That’s very helpful!

Kal Spiro.9745:

Will we be getting the same two characters? I want to test out my Deadshot build in the actual game, but if there is still time I’m totally down for minion mastering

I am going to figure that it’s most likely that previous demo characters will be wiped. But if not, one of the devs suggested you make a new character for this stress test. That’s because the previous character build may no longer be relevant; in fact if I heard him right, it may not even be functional. With a fresh character, you’ll have the most reasonable experience of the current game and that will make your experience and the stress test most valid. You are certainly welcome to create a new character that exactly replicates your previous demo character, or spin off one totally different — as you wish. Thanks!

Kal Spiro.9745:

Will we be getting the same two characters? I want to test out my Deadshot build in the actual game, but if there is still time I’m totally down for minion mastering

You are more than welcome to try any profession or build. We’re not expressly asking anyone to use a certain profession — I think it would be best to have a variety. Thanks for asking.

Joxer.6024:

Gaile Gray.6029:

Alin.2468:

Let’s see if I get this right… Guild Wars 2 players are wanted to get into game on 31 August 2017 and use demo accounts, spend hours in Path of Fire, just tot test PoF product.

Will I get payed? Will I get any rewards? Will I get anything for my time spent on testing your product or content?

From what I understand I get nothing from testing other virtual content. The demo account will be erased, and I won’t get any reward or attention from my time spent there, in that expansion. Why should I do that?! There is no fun in wasting valuable time that will be erased and forgotten later. Every second of life counts.

I am sorry, but like Benjamin Franklin said: “Time is money”. I shall not help you with my time unless you pay me.

I had been rendered speechless precisely four times in my entire life.

That count is now five.

Enjoy your free hours on Thursday, as I will — and many will — enjoy a couple of hours in the new map for Guild Wars 2. To each his/her/their own.

Gaile…you really need to come to Australia some time, would love to meet you! You seem like a really cool person!

That’s really nice of you! There are few things I dream of more than visiting Australia and New Zealand. In fact, when people do those “bucket list” polls on FB, I often list that very thing. Someday, I hope! <3

Soopa.5931:

Oh kitten , that’s a late one for us working next day.
I can give my best and throw in 2h tops (and die next day bacause of not enough sleep).
So… who can I contact in your office to send me some of the local best ungrinded coffee?

I will send you some of Starbucks’ best. Let me see… do you accept shipments by modem?

jan sobi.6485:

To be in line with tonight’s STRESS TEST, I’m going to prepare myself drinking 10 coffee at least before it

PS: good opportunity to have a taste of POF, having missed the previous demo.

That is cool, then — a good opportunity for you. As I said in the OP, it may be a little choppy with the stress part of the stress test — basically loading the server and seeing that it holds up — but I think you’ll enjoy seeing the new part of the world!

Flatley.1620:

Are any bug findings to be reported in the bugs forum or on this thread?

“Is this gonna be a stand up fight or another bug hunt?”
“Hey man, I only need to know one ting. Where. They. Are”

Let’s go ahead and do one of two things:

• Type /bug and submit a brief report in the game. This is very helpful, because the report will be accompanied by location and other account data that helps the devs analyze the report
• Post in this forum thread

Thanks for asking — we’re happy to accept bug reports!

maekirvilemist.1286:

If the elite specs will indeed be available, that’d be nice so I can actually have a much more accurate test for my main since they will be spending most of their time in PvE anyways.

Also a thought, maybe given the limited time of this test, we should be put directly into Amnoon with the Raptor unlocked and the two masteries that could be unlocked during the preview weekend instantly unlocked for us so we can get straight to the nitty-gritty.

While I appreciate the suggestion, and I can see what motivated it, we really need those who want to participate to go through the process as if it was release day.

Anchoku.8142:

Is there a way to measure how much stress I have during the test?

I recommend the Stress-o-Meter 2000™, with the special Balthazarazon® app.

Alin.2468:

Let’s see if I get this right… Guild Wars 2 players are wanted to get into game on 31 August 2017 and use demo accounts, spend hours in Path of Fire, just tot test PoF product.

Will I get payed? Will I get any rewards? Will I get anything for my time spent on testing your product or content?

From what I understand I get nothing from testing other virtual content. The demo account will be erased, and I won’t get any reward or attention from my time spent there, in that expansion. Why should I do that?! There is no fun in wasting valuable time that will be erased and forgotten later. Every second of life counts.

I am sorry, but like Benjamin Franklin said: “Time is money”. I shall not help you with my time unless you pay me.

I had been rendered speechless precisely four times in my entire life.

That count is now five.

Enjoy your free hours on Thursday, as I will — and many will — enjoy a couple of hours in the new map for Guild Wars 2. To each his/her/their own.

Several players have asked where the test will take place, in an in-game sense.

The area in which the stress test will take place is the Crystal Desert map that you may previously have visited during our PvE Preview Weekend.

Nightgunner.2896:

Will demo accounts get reset before the stress test, or will it be the same demo account as the PvP demo?

As I said in my initial post, you should create a demo character. it is likely that previous demo characters no longer exist or that you would need to reconfigured them, anyway.

DelphiFaela.6823:

Gaile Gray.6029:

…but that ain’t gonna happen.

You may shatter my dreams but you cannot shatter my hype!

Well, for goodness sake, I wouldn’t even want to try!

DelphiFaela.6823:

I vote they keep the stress test running until the 22! Anyone else? :p

And in order to really stress the servers you should just do the teq wave across the whole map every 5 mins :p

Hey now, you can hope…

…but that ain’t gonna happen.

Here’s some additional information for you:

The developers intend for the test to run a couple of hours and they hope to enable the elite specs. One of the advantages of our release system is it has a great deal of flexibility so it depends exactly on how our internal ‘pre-testing’ goes as to what will be enabled.

As far as whether you keep progress during the stress test, the answer is “No.” All demo characters will head into a well-deserved retirement, and you will join Path of Fire at launch with an existing or newly-created character on your game account.

I have put out the question about how long the test will last and will let you know.

Hey all,

Questions about the Design-A-Weapon contest can be posted in this thread. This will allow us to consolidate all questions and get you the information that you seek.

Thanks for posting your questions or comments in that thread.

Hey there,

We have a thread about the Design-a-Weapon contest over in the Community Creations forum. Please feel free to post there so we can consolidate all answers and updates.

Thanks!

You may have seen the news: ArenaNet has announced our third Design-a-Weapon contest! Read about it here. There are details about art submissions, rules, prizes, and eligibility.

If you have questions, please post them in this thread and we’ll get you the information you seek.

Best of luck to all who participate!

EnidLarr.1478:

not asking too much but you guys should give more to preorder palyers since we all help you testing this and that, give every of us who owns PoF at this moment a choice of weapon skin LOL

if not asking too much

We appreciate each and every person who pre-purchases our game. Please note that each person who does that will receive pre-purchase bonuses. I don’t feel it’s reasonable to ask for additional items. I believe (no, I know) the majority of players who are able to join the test will consider this a nice “bonus,” an opportunity to spend a bit of extra time in the game and will not feel entitled to getting additional or extra free items.

Yargesh.4965:

AncientYs.8613:

Yargesh.4965:

AncientYs.8613:

what time is this stress test going to be in germany? sorry i’m bad at converting timezones.

21:00

thanks =)

Sorry 23:00 14 plus 9 hour difference

Bingo! I was counting the hours +9 to PST on my fingers and you’re correct in this second post: it would be 11:00 PM or 23:00 in Germany.

We will be conducting a brief stress test for Guild Wars 2: Path of Fire on Thursday, August 31st, beginning at 2:00 PM Pacific time (-7 GMT). Anyone with a Guild Wars 2 account is welcome to participate. To join the stress test, please log in to your Guild Wars 2 game account, create a new “Demo” character on the character selection screen, and head into the Crystal Oasis. Play as you normally would play, but because this is a stress test, be prepared for possible in-game performance issues as the testing takes place.

Thanks for your help!

The most recent ticket that I see in the system from this account is #6541416, which was submitted on August 18th and closed, at your requested, last Thursday as a resolved issue. Your ticket of August 22 is open and will receive a response. Your third most recent ticket of August 9th received an answer, which you acknowledged, on August 18.

If you believe you submitted other tickets, they are not in the system.

Hey everyone,

After a flurry of activity, we’ve reached capacity on our VIP List.

However, there’s something important for you to know: If you’re coming to PAX West and you did not get onto the VIP List, you still can attend the party. There will be a “general admission” line at the venue, and we hope you’ll join that line and meet up with us at the party.

Party Details:

• Friday, September 1, 2017
• 7:00 to 10:00 PM
• Hard Rock Cafe – 116 Pike St, Seattle, WA 98101

We recommend that you join the general admission line well in advance of the 7 PM start of the part. As long as we don’t get in trouble with the Seattle Fire Department for exceeding the limits of the space (been there, done that ) we’ll do our best to get everyone in!

Please post your suggestions here: https://forum-en.gw2archive.eu/forum/game/gw2/Suggestions-Please-Bring-Back-these-Gem-Stores-Items It is fine to post new ideas, and not only returning, GW2 items.