Guild Wars 2

The chance of an innocent player getting suspended multiple times for botting is very slim. I’m not saying it absolutely will not happen, but it’s not likely that someone will be caught in a bot net twice unless he/she is botting.

We cannot give you advice on how to avoid being flagged as bot, because to do that is to give botters and RMT companies a blueprint on how to avoid detection. I personally avoid “bot hot spots” because (1) bots irritate me and (2) there probably is a slightly greater chance that one could be caught in a sweep. But having said, calling it a “sweep” does not suggest that we block everyone in a zone, or everyone at a certain node, or anything of that sort.

Glad we could help. Thanks for updating — it helps us to know things are sorted!

Accounts are not terminated solely on the basis for player reports. If you were not involved in botting, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

She has submitted a ticket, and that will get her the help she needs.

We do not terminate accounts based on the use of hardware, unless that also involves third-party programs that give an advantage to a player. A single one-to-one bind is fine. Binding 11 different skills to one press of a key isn’t so fine.

An account would not be terminated simply for using VPN. An account would be terminated for what it was doing while using VPN or a proxy.

I answered a question about this recently. Please do a search for my posts to learn more.

Since the email address is used to log in, you’ll be fine. Even if you do not have access to the email you can use that address to access the game.

Please feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For information about account security, please see Mike O’Brien’s article on that subject.

For info on the Authenticator, see this post.

Just talked to the Security Team coordinator. He said that the use of VPN may appear to give you better service, but you’re not seeing what goes on in the background. If you VPN into a proxy, and the proxy then connects with Guild Wars 2, you can see only the latency from the proxy to the game. That segment may appear to be a better connection, with reduced latency. What you are not seeing is the latency from your system to the VPN/Proxy location. Overall, your latency may not improve at all.

And as an additional note, connecting through routes that are known to be used by RMT companies isn’t a desirable thing.

I think it’s helpful that you shared this info. So many of those “guides” are excuses to load up a keylogger on your computer. I recommend using the wiki and trusted websites that do not require a download.

SaveSex.6591:

retek.2963:

SaveSex.6591:

I justed got banned… and it didn’t feel good
I got away from my pc for like 10 mins and I got banned.
I think that may is a problem that I sometimes leave my character online when I am afk… Is that wrong? I don’t know… I have done nothing wrong and any moderator can see that…
I think that I got banned way to easy… :/

I know yer’ feel bro! I was kicked while fightin’ some grawl.

So, what we do now?
I opened a ticket but I feel a little angry ‘cause I’ve done nothing wrong you know…
I play online games for like 15 years and never got banned but now :P
I think that mods have to do something with auto-bans… it’s not fair…

There are no auto-bans.

We will investigate each issue, but I’m going to say it again: A lot of the people making a fuss in this post are botters. They are taking up valuable time trying to get a reinstatement that is not going to happen.

If you are innocent of botting the team will help you.

Circe The Immortal.8751:

Gaile… a question please.

Can you tell me how to access your ticket(s) when, at least for me, support logins are rejected because my account is listed as “disabled.” I can already create a ticket through the links you and others provide, but cannot login to support to view/change/update them etc. .

Given what is obviously a very busy and strained time at Support, I don’t want to add another ticket to find out why I can’t login to the support area too!

Support Account log-in isn’t tied to your game account. Have you checked the Knowledge base at support.guildwars2.com? You may find that you need to get another ticket into the system to correct the Support Account issue, but we don’t block you from your Support Account when your game account is suspended or terminated.

Please look for your email with the serial code because we are not able to provide it, in order to ensure we do not provide information that would allow someone else to put your account’s ownership into dispute. If you need assistance in the future, our Support Team will be able to help you, I’m sure.

Please note that if you have filed a ticket, you have done all you need to do to get help in retrieving your stolen account. You do not need to post here to follow up, and posting here will not expedite your ticket.

As mentioned initially, contact Support by filing a ticket through the “Ask a Question” tab on that linked page and review this post for info on what details you should provide to help resolve the issue.

Or, fi you don’t have access to the interface, you can respond to your most recent email in relation to the ticket and say “Please close. Ticket resolved” in your emailed response.

PetricaKerempuh.7958:

Kieser Soze.8561:

Gaile Gray.6028:

PetricaKerempuh.7958:

maybe this is helpful but i noticed quite a few ppl saying that their entire parties got baned at same time while being in the party… this is definetly something to look into while reviewing baning process by anet.

btw, really weird to have this happening after 7 years of flawless game support. i am not alone in this situation and it is realy kind of dissapointing and am wondering who else from my closest friends list will get the same experience… for now we have 1 hacked acc and 2 bans…

Are you under the impression that parties don’t bot? If they were banned for botting, it’s entirely possible that this is what the entire party was doing because yes, botters do join guilds, do form or join parties, and do everything they can to avoid detection. It doesn’t work, but they try.

Ouchies, Gale if I may ask a question.

If we encounter bots in our path of questing / farming should we head the other way as quickly as possible? if they get detected then anyone in the radius will get snagged.

something on the lines of what kaiser said. is it realy logical to asume all party members are boters? isn’t this the reason some innocent players get baned also? can it be possible that boters get partied with non botters? would it be smart to not bot as entire party since it puts more boters at risk of getting detected? generalization is never a good thing especially if computer makes a decision. not to get into argument here, but how is it possible that i personally got baned for boting if i got scanned by a real person? since i know 100% i dont bot or even know how to bot, then i can assume i got probably baned by some kind of program. i am just trying to make a suggestion where things might have gone wrong, thats all.

of course you guys at anet know what realy happened, i am only making a blind assumption with best of intentions.

Sorry, but you’re making a leap from “parties can be blocked” to “parties can consist of bots and will be blocked if they are.” If a bot is detected, no one looks at the party and takes out every member. Every member is detected to be a bot and then they are removed.

Having said that, I would not accept random invitations in bot hot spots, because I’m pretty sure you’re being invited to try to hide botting activity.

Kieser Soze.8561:

Gaile Gray.6028:

PetricaKerempuh.7958:

maybe this is helpful but i noticed quite a few ppl saying that their entire parties got baned at same time while being in the party… this is definetly something to look into while reviewing baning process by anet.

btw, really weird to have this happening after 7 years of flawless game support. i am not alone in this situation and it is realy kind of dissapointing and am wondering who else from my closest friends list will get the same experience… for now we have 1 hacked acc and 2 bans…

Are you under the impression that parties don’t bot? If they were banned for botting, it’s entirely possible that this is what the entire party was doing because yes, botters do join guilds, do form or join parties, and do everything they can to avoid detection. It doesn’t work, but they try.

Ouchies, Gale if I may ask a question.

If we encounter bots in our path of questing / farming should we head the other way as quickly as possible? if they get detected then anyone in the radius will get snagged.

We don’t base bot terminations on a map sweep, where everyone in a specific area gets banned. But I personally don’t hang out in bot zones because their insect-like behavior drives me nuts.

Pyrefly.3064:

My account has been suspended for some kind of payment issue yesterday. Since my GF’s credit card has been hacked, her bank cancelled all her transactions last month, including the payment for my in-game gems. As we all know that Anet’s customer service is really SLOW, and i dont wanna get banned for this, i tried to re-make the payment with my own card, before i get banned.

I do not want to put all my CC info on email, not safe. And Anet has no phone service. I dont see any way that i can provide my card info to Anet safely, so i stopped and finally get banned yesterday.

I know “bane” is coming but i just cant avoid it, feels like a death timer.
Here is the ticket number [Incident: 121107-002359]? and i was rdy to make the payment long time ago.

PS: i remember last time i get banned in WoW during a boss fight, i got reply in 8mins from Blizzard and get my account restored immediately. What lucky is that when i log back into the game, the boss is still alive and im still be able to get my loot.

Its been 24 hrs till now,

Anet, r u srsly 180 times slower than Blizzard??

Sry for my grammar, i used to speak french.

Different situations require varying amounts of time to solve. I don’t believe any company would be able to resolve a fraudulent purchase issue in a few minutes.

You’ve submitted a ticket and the team will help you.

FaDai.3965:

I’m sorry I used the wrong title in previous post.

http://i.imgur.com/KrhMm.jpg

I’m sorry I need remind this incident here. But I’m very angry about some people in my country website forum said.

Those people who need delete the items/currency gained from the exploit said that they keep those items/currency instead of deleting them.

When I heard that it made me sad and disappoint, I think Anet guys were believe players are kind, so they brought those people who account had been banned back. But, today, those people said they didn’t delete it. AND, they said Anet marked the wrong price, so the they didn’t need delete those items/currency.

Anet guys, PLEASE, show out your determination. Let us who believe you can do right thing for normal players. Please punish those guys who still keep those items/currency.

This was an extraordinary case, and we decided to handle it with mercy and with trust. I do not see us doing the same process again in quite the same way. If someone did not delete a cheated item, then shame on them. But if they are that sort of person, it’s likely that they will be caught in wrong-doing again, and at that time, the account closure will be permanent.

PetricaKerempuh.7958:

maybe this is helpful but i noticed quite a few ppl saying that their entire parties got baned at same time while being in the party… this is definetly something to look into while reviewing baning process by anet.

btw, really weird to have this happening after 7 years of flawless game support. i am not alone in this situation and it is realy kind of dissapointing and am wondering who else from my closest friends list will get the same experience… for now we have 1 hacked acc and 2 bans…

Are you under the impression that parties don’t bot? If they were banned for botting, it’s entirely possible that this is what the entire party was doing because yes, botters do join guilds, do form or join parties, and do everything they can to avoid detection. It doesn’t work, but they try.

Jski.6180:

Gaile Gray.6028:

Jski.6180:

But is it that hard to simply say some one is looking at your ticket? To just leave ppl hanging for 1+ days up to more seems a bit cruel. Truth be told i am only coming at this from my point of view but i am going out of my head over this.

Everyone should receive an automatic response that indicates the ticket has been received and is in the system. That usually comes within five minutes of submission of the ticket. If you do not receive that confirmation email, please check your Junk Mail folder. But anyone who knows his/her ticket number would presumably have received that confirmation email.

Until the account can be reviewed, having agents send another email seems unnecessary. We’d rather have agents address the appeals as quickly as possible rather than send a second “We got your ticket” email.

I see well i some what panicked and made another ticket using Account Support / Login Help i hope i just did not mess up.

Ok, thanks for that information. Here’s what I recommend, to avoid delays in handling your ticket. Go into your NEW ticket and close it. You can note “This is a duplicate of [ticket number]” and that means that an agent can focus on the first ticket and settle that more promptly.

Jski.6180:

But is it that hard to simply say some one is looking at your ticket? To just leave ppl hanging for 1+ days up to more seems a bit cruel. Truth be told i am only coming at this from my point of view but i am going out of my head over this.

Everyone should receive an automatic response that indicates the ticket has been received and is in the system. That usually comes within five minutes of submission of the ticket. If you do not receive that confirmation email, please check your Junk Mail folder. But anyone who knows his/her ticket number would presumably have received that confirmation email.

Until the account can be reviewed, having agents send another email seems unnecessary. We’d rather have agents address the appeals as quickly as possible rather than send a second “We got your ticket” email.

Please read

Hey folks,

Let me give you a couple of updates about this thread. Again, this is not an official thread, and we’re not looking at this thread to find people we can help (because we have others means to do that, see below).

If you care to join in in this thread, you’re joining a player-to-player conversation, acceptable in our forums if the conversation remains positive and helpful. This is not where you follow-up on your ticket. Please do not submit a ticket and post here; that will not accomplish anything. We offer a means to follow up after three days, if needed. (See below)

Some notes:

• If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

• Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the [url=If your ticket is three days old or older, you you are welcome to post in the Tickets for Review thread and we’ll get it on our review list.

• Don’t post here repeatedly, or heatedly, or as a call to get everyone to pick up their great swords and make this a crusade. If your posts consist of the same repeated complaints, you are putting your forum privileges at risk. This sort of commentary contributes nothing to our ability to help players or to correct any issues related to false positives and we truly want to help!

• We know there are false positives. When you’re banning thousands, there is some chance that an innocent player will be banned. We regret that deeply, and we work constantly to improve the processes (which are not automatic, by the way) to avoid false positives.

• Most importantly, you should know that a number of the people in this thread posting about their “unjust ban” are, in fact, botters. They may be RMT workers from a foreign country; they may be the guy down the street who is using a bot program and doesn’t think we can detect it. Not everyone is guilty, for certain! Not even the majority posting here are botters! But equally certain, not everyone protesting an account termination here is innocent, either. Please keep that in mind when you read this thread: The volume of posts, or the heat of the protest does not equate to the actual number of innocent players.

And again, we want to help, and we will, if you file a ticket and let us review the case.

We are aware of an issue with passwords, where the player is getting disconnected and then received an “incorrect password” message. Some players see this error message: 11:1000:7006:743:101

We apologize for the issue, and we’ll post as soon as we have more information on this.

We just did a build and this issue has been corrected. Thanks for your patience.

We just did a build and this issue has been corrected. Thanks for your patience.

This is fixed now. Thanks for your patience.

Cerise.9045:

Gaile Gray.6028:

But only a handful, a small number, are terminated in error.

One is one too many :/

GW2 is an amazing game and I would like to keep playing it.

Obviously one is one too many, but this is a human process and in any process there will be the occasional error. If you demand perfection, you will never find it. If you expect excellence, you’ll find it in Guild Wars 2, from the game to our commitment to serving our players.

ziofanoo.2917:

so all this mess is due to poor logs reading?

What? Where did you get that idea? Thousands of bots are terminated a day. A few — a very few — are errors, and we deal with them as quickly and as fairly as possible.

Kieser Soze.8561:

The delay in a official response makes it worse

As I have said, most of these are dealt with within hours. I don’t know how quickly you’d expect them to be addressed, but reinstatements due to error are a priority and will be handled as quickly as possible, as fairly, and as thoroughly as possible.

Yes, the “tabs” were broken for the Black Lion Trading Company, but they were fixed in a build a few minutes ago. Thanks for your patience!

Leira.9701:

Most ölikely it was you who tried to log in all the time. Maybe your ISP just showed the wrong location. AS far as its not a different country at all i wouldnt be concerned.

Sorry, but this is bad advice. A lot of account thieves use proxies that make their access appear to come from, say, California or Kentucky or Quebec or Paris, when in fact they’re nowhere close to those locations.

If you see any access attempt coming from a reasonable distance, I’d block it.

Deaths.9165:

i find it helpfull that ppl are posting their banns even if the forums are closed. thousend of players get banned for nothing. And without thouse posts we wouldnt even know that ist a major issue of anet, they have still to solve. 1 hours ago their was a false positive bann wave again and ppl are using this forum for their agony.

Thousands of botters banned? Yes. But only a handful, a small number, are terminated in error.

We are aware of this situation and should have it addressed soon. Sorry for the inconvenience!

We are aware of this situation and should have it addressed soon. Sorry for the inconvenience!

We’re working on a resolution and should have this addressed soon.

Hey folks,

Let me give you a couple of updates about this thread. Again, this is not an official thread, and we’re not looking at this thread to find people we can help (because we have others means to do that, see below).

If you care to join in in this thread, you’re joining a player-to-player conversation, acceptable in our forums if the conversation remains positive and helpful.

Some notes:

• If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

• Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

• Don’t post here repeatedly, or heatedly, or as a call to get everyone to pick up their great swords and make this a crusade. If your posts consist of the same repeated complaints, you are putting your forum privileges at risk. This sort of commentary contributes nothing to our ability to help players or to correct any issues related to false positives and we truly want to help!

• We know there are false positives. When you’re banning thousands, there is some chance that an innocent player will be banned. We regret that deeply, and we work constantly to improve the processes (which are not automatic, by the way) to avoid false positives.

• Most importantly, you should know that a number of the people in this thread posting about their “unjust ban” are, in fact, botters. They may be RMT workers from a foreign country; they may be the guy down the street who is using a bot program and doesn’t think we can detect it. Not everyone is guilty, for certain! Not even the majority posting here are botters! But equally certain, not everyone protesting an account termination here is innocent, either. Please keep that in mind when you read this thread: The volume of posts, or the heat of the protest does not equate to the actual number of innocent players.

And again, we want to help, and we will, if you file a ticket and let us review the case.

Krystaline.5621:

Just happened to me a few minutes ago… thank goodness for email authentication. I just changed my password to something a lot more complicated. Let them try it again

That’s exactly what you should do. Thanks for posting.

We will offer character name changes through the Black Lion Trading Company/Gem Store in the future. It’ll be a while, I think, but it is coming.

I am going to repost this because it’s relevant to some of the appeals being posted here:

Folks, while I want to let this thread run, because players want to help players, in the vast majority of cases, the player who is experiencing an issue needs to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

And for tips on what information to provide in a ticket, please read this post.

I’ve noticed lately that there have been quite a few fraudulent purchase cases, where someone purchased from an unauthorized vendor and found that his/her account was closed. (Someone posted in another thread “Don’t blame us, we were just trying to save some money.” Lesson learned, I hope? If you buy below the cost from an unauthorized seller, you’re almost certainly going to get ripped off.)

The vast majority of accounts closed for botting are indeed involved in the use of third-party programs. Yes, they post here, and yes, they file multiple tickets, but no, they’re not going to be reinstated because they are botters or RMTers. You positively cannot appraise how many “innocent people” are being blocked for botting when so many UNinnocent botters are posting phony appeals.

Now, I’ll be the first to admit that a few (and it truly is a small number) of accounts may be closed as a “false positive” for botting. We will sort that out, so please contact Support.

Please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Update — Tuesday, November 6

121105-002670 Resolved, but you’ll serve a suspension for offensive whispers and an unacceptable name.
121102-000774  Resolved
121027-000291 Under review
121031-002268 Under review
121008-003238 Account ownership in dispute. Please continue to discuss with Support.
121102-000090 Account closed for payment fraud; awaiting review
121031-001634 Account closed for payment fraud; awaiting review
121031-000469 Account closed for payment fraud; awaiting review
121030-000078 Account closed for payment fraud; awaiting review
121101-000702 Account closed for payment fraud; awaiting review
121031-000978 Account closed for payment fraud; awaiting review
121030-000854 Account closed for payment fraud; awaiting review
121030-000608 Account closed for payment fraud; awaiting review
121026-002578 Account closed for payment fraud; awaiting review
121030-001699 Account closed for payment fraud; awaiting review
121102-001823 Account closed for payment fraud; awaiting review
121031-001585, 121106-000828 Account closed for payment fraud; awaiting review
121031-002679, 121103-002333 Account closed for payment fraud; awaiting review
121028-001786 Account closed for payment fraud; awaiting review
121101-001296 Account closed for gold selling/RMT; will not be reinstated.
121030-001444 Under review
121029-002397 Under active discussion today

Notes:

• Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

• When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Update – Tuesday, November 6

121105-002670 Resolved, but you’ll serve a suspension for offensive whispers and an unacceptable name.
121102-000774  Resolved
121027-000291 Under review
121031-002268 Under review
121008-003238 Account ownership in dispute. Please continue to discuss with Support.
121102-000090 Account closed for payment fraud; awaiting review
121031-001634 Account closed for payment fraud; awaiting review
121031-000469 Account closed for payment fraud; awaiting review
121030-000078 Account closed for payment fraud; awaiting review
121101-000702 Account closed for payment fraud; awaiting review
121031-000978 Account closed for payment fraud; awaiting review
121030-000854 Account closed for payment fraud; awaiting review
121030-000608 Account closed for payment fraud; awaiting review
121026-002578 Account closed for payment fraud; awaiting review
121030-001699 Account closed for payment fraud; awaiting review
121102-001823 Account closed for payment fraud; awaiting review
121031-001585, 121106-000828 Account closed for payment fraud; awaiting review
121031-002679, 121103-002333 Account closed for payment fraud; awaiting review
121028-001786 Account closed for payment fraud; awaiting review
121101-001296 Account closed for gold selling/RMT; will not be reinstated.
121030-001444 Under review
121029-002397 Under active discussion today

Folks, while I want to let this thread run, because players want to help players, in the vast majority of cases, the player who is experiencing an issue needs to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

And for tips on what information to provide in a ticket, please read this post.

I’ve noticed lately that there have been quite a few fraudulent purchase cases, where someone purchased from an unauthorized vendor and found that his/her account was closed. (Someone posted in another thread “Don’t blame us, we were just trying to save some money.” Lesson learned, I hope? If you buy below the cost from an unauthorized seller, you’re almost certainly going to get ripped off.)

The vast majority of accounts closed for botting are indeed involved in the use of third-party programs. Yes, they post here, and yes, they file multiple tickets, but no, they’re not going to be reinstated because they are botters or RMTers. You positively cannot appraise how many “innocent people” are being blocked for botting when so many UNinnocent botters are posting phony appeals.

Now, I’ll be the first to admit that a few (and it truly is a small number) of accounts may be closed as a “false positive” for botting. We will sort that out, so please contact Support.

The suggestions here are good: Try PayPal, try pre-paid (local) credit cards. Or, try finding Gem Cards through a local vendor, a list of whom can be found on buy.guildwars2.com.

Best of luck!

bumpinben.6247:

I am very frustrated at Arena Net right now. I logged into my account last night (November 5th, 2012) and I found out that I have been banned for botting. I believe this is a mistake since I play extremely fair and I did not break the code of conduct (Which I have read). Can someone at Arena Net please respond to my ticket or tell me what I am doing wrong?

By the way: I realize I am not giving Arena Net the fair amount of time to answer but I also find it unfair that I was banned for no reason.

Ticket Key: 121106-000180

You are correct, you are not giving the team a fair amount of time to respond.

The forum is not intended as a way to “light a fire” under the team, or a way to move your ticket up in the queues. Support is answering quite promtly, and while complicated issues (such as account ownership issues, compromise incidents) can take extra time, in most cases you’ll hear back promptly.

Please be patient and allow the team to help you. Thank you.

Support may be able to help you. It depends on what proofs of ownership you can provide. We obviously cannot turn over an account to someone based only on their knowing the email address or something of that sort. The team will work with you to figure out how they can help, so contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post.

andybmcc.8751:

My account was hijacked last weekend ( cleared gold and deleted one of my characters ). Joke was on them, because I didn’t have much ( read any ) wealth. Those silly billies didn’t look at my collections haha, score!

That aside, I’d just like to thank support for the very speedy responses. This is probably the best/fastest/most helpful support experience in a game that I’ve had.

Kudos.

Thank you for posting! I’m glad that we were able to help you and thanks for the kind words.

If you are not able to join the game, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Breeze.1270:

I was doing my story mission a couple of hours ago alone.
Suddenly got forcefully terminated with msg pop.
I thought it was kinda connection problem at first time
so I tried to reconnect.
but I got following msg and it was so….embarassing.
‘Your Guild Wars 2 account has been terminated for engaging in or assisting with
gold or item sales for real-world money, which is a breach of User Agreement
and Rules of Conduct. This action is PERMANENT’

I DONT GET IT AT ALL..cuz I didnt violate anything or offend anyone..I’m just a normal
player. I didnt even purchase anything with gem so far…I really dont remember what caused this.

At least I really wanna know exactly what I did for permanent ban. or my account has been hacked?

That sounds as if the account was involved in a chargeback or as if the seller was found to have engaged in a fraudulent transaction.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Fashion Palace Hall.8213:

I suddenly blocked the account is doing life skills
The reason cash transactions.
I have not had any transactions. This is a very insufficient grounds.
I can provide full information to demonstrate.
I was a generation of players to follow the play to the GW1 7 years GW2.
Ask you to carefully consider your approach.
fashion palace hall, 8213

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.