Greetings Dream,
Allow me to take a moment to answer some of your questions and hopefully alleviate your concerns. In regards to your first question concerning posts and threads being removed, allow me to quote another member of our Community team who addressed this concern earlier this month:
Our Forum Code of Conduct is very clear regarding what is acceptable discussion. It’s true; we do not allow “I quit” threads or threads created simply to complain. We DO allow negative threads, as long as it remains constructive and respectful. Not just respectful towards each other, but also to our staff, which includes the Moderation Team, Dev Team, and more.
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Our goal is to allow our community to express their thoughts and desires for the game, but not at the expense of our welcoming and respectful spaces.
That said, threads and posts are removed because they violate the forum code of conduct. We do not remove posts simply because we don’t like what people are saying. In short, it’s not what people say, but how they say it. As long as people engage in critical discussions in a way that treats developers and community members respectfully, there should not be an issue.
However, we are human and we do make mistakes. Which is why we encourage you to email forums@arena.net if you believe a moderation action was made in error.
We are always seeking to improve with moderation on the forums and having the opportunity to correct mistakes and educate those involved is the first step towards doing so.
In response to your question about how we collect and pass on feedback, the simple answer is “yes”. We have a rotating schedule of all the subforums, ensuring that each subforum is reviewed regularly and feedback from each subforum is passed on to the developers. Additionally, after an update, feedback is gathered from forums most affected by the update. In the case of the most recent update, WvW made up a significant amount of the feedback, and yes the negative feedback was included as part of that report. To be frank, I personally spent my entire afternoon yesterday reading and gathering feedback from the WvW subforum for yesterday’s report.
I cannot make promises regarding what actions the development teams will take based on the feedback we provide, but I can promise that they do hear your feedback, either by reading it directly here on the forums or through the reports we send them each day.
As part of the Community team, communication with players is always at the forefront of our minds and we’re always looking at methods to make improvements in that field. That said, we will leave this thread open today, so you can ask further questions, and share your concerns. Please note that if the discussion does not stay civil or constructive, we’ll close the thread.
Our hope is that by leaving this open for discussion, we can show that we are listening and working to improve our processes.