Gaile, I just want to say a big THANK YOU to you and everyone working hard on resolving the issue. This community is very hard to handle when everyone starts getting upset but you’re keeping your head up and your attitude down— not something many people can do. It’s impossible to make everyone happy given the many errors with not only the event but also the distribution script.
I’m not sure how the script was programmed, but I imagine the simplest means would have been to go with a T/F method. Single out the day, isolate the players logged in during the event, and go through a list:
“Logged in 00:00 ~ 00:00: T
Lost Shores map: T
Pre-final Karka events: T
Final Karka event: T
Looted chest: F”
Anyone that would have met that criteria should have been entitled to a chest yesterday. That doesn’t help those that were disconnected prior to the final battle but spent hours running the events anyway. Those logged out during the chain should have been added to a list for further investigation.
Additionally, the chests shouldn’t have been mailed out immediately upon being deemed qualified. Instead, their names should have been compiled and the boxes sent out in large batches. It seems like the same method would be a fix to the current issue as well. Add one more criteria to the list:
“Mailed reward: F”
and those meeting ALL criteria would be sent their due items.
I’m no programmer, but I do know scripts such as this are possible. I’m not saying it would necessarily be perfect but it looks like however the script had been previously written had a major error somewhere.
I hope this works out for everyone at Anet and the community. Keep doing what you’re doing, Gaile. This would be far worse without you talking with us.
