Guild Wars 2

Thanks for the quick responses! We’re looking into this for you.

Hello,

We’ve made some changes on our end that should have released you from your endless matches. OP or others can you please let me know if Devs, Janitor, Batman took care of it for you?

Thanks!
Sarah

Thank you, we’re investigating this issue.

Thanks, Allisa Wonderland!

Allisa Wonderland.8192:

Long and Shortbow strings are still visible for me in first person. (may 19th, 4:38PM PST)

Hi Allisa Wonderland,

Can you please provide information on what steps you take to see the strings in first person? If you have a screenshot, that would be great too.

Thank you,
Sarah

GuildWarsChamp.5302:

Status update: seems to be working now

Thank you for the update. If others are continuing to have issues outlined in this thread, please do let us know.

See you in game!
Sarah

Awesome! Thank you for the update.

tigrawahi.2694:

Keep getting networ error code =21:76:5:429494966781:101

Hello!

Can you please confirm if you are still receiving an error message when attempting to queue?

If so, can you please let me know your profession, and what you were trying to queue for?

Thank you,
Sarah

@LanfearShadowflame, I’m game.

- Sarah Witter
- Female
- I don’t have one favorite color but gravitate towards the red color palette.
- Two cats; one mutt and one purebred ragdoll
- My weaknesses are lack of style and inability to remember or recall on demand anything pop culture; song title or artist, movie names, movie quotes, etc.
- I’ve been at ArenaNet for five years; have worked on GW, GW2, and well something too HoT to mention.
- Puns are fantastic and bring me much happiness.
- I am a published poet, but no longer write
- I once traveled through 17 states in 14 days in a car. The non-driver’s responsibility was to read the Harry Potter series out loud.
- I think I have now been to 29 states, but I would have to look at a map and count to be sure.
- Outside of the US, I’ve been to Germany, China, Canada, Mexico and some of the western Caribbean.
- I follow Tweet-O-Tron on twitter while wondering how he has time to be on social media.
- City of Heroes was my first MMO back in 2005, earlier time was spent on PC games like Myst or console games. A lot of console games.
- Warhammer Online was the first game that really pulled me into PvP/WvW in games. Before WAR I only played PvE. Now I play it all.
- The most recent game I finished was Child of Light on the PS4
- My GW2 main is a Sylvari Elementalist and my primary alt is my Asuran Guardian. Both are level 80.

Edit: I forgot to say my GW2 toon info.

Hi,

While trying to make your gem purchase, you could try selecting a different payment method and then clicking back on the payment method you intended to use.

If that doesn’t work, submitting a ticket is a good way to go. Sadism, maybe this link will work for you? https://help.guildwars2.com/anonymous_requests/new

Can you please try now and see if the queuing issue is resolved for you?

Thank you both for confirming!

Hello!

We have people looking into this issue. Are you receiving any error messages?

Thank you in advance,
Sarah

Hello!

Inculpatus cedo is correct. For a case like this, it would be best to contact our wonderful customer support team so they can look into why the code is not applying on the account for you.

Lord SilverStone.3782:

The Issue I keep getting is When trying to buy Gems with my credit card it just says There was an error and to please try again later.

Attached is a screen shot after I try to submit my credit card information.

Frosty.8491:

I am receiving the same issue as Lord SilverStone.3782 when attempting to purchase gems from the store with a credit card. This has occurred multiple days and with different gem amounts (2800/$35 and 800/$10). Error is the same as the screenshot in his post.

Hi Lord SilverStone and Frosty,

This issue you are experiencing is separate from the Currency Exchange blank page being discussed in this thread. Can you please submit a ticket to Customer Support for further assistance?

Here’s a link for your convenience, but there are also sticky threads in the forums with more information if you desire it. (Inculpatus Cedo has posted a few above this too – Thanks!)

https://help.guildwars2.com/anonymous_requests/new

Thank you!

We pushed a change a few hours ago in hopes that it would relieve some of this issues. If you are still experiencing issues, we’d love to know more to help our investigation. It would be great if you could reply and provide the following information:

1. Which part of the BLTC you were trying to load?

Examples:

• Gem Store (buying items from the store)
• Currency Exchange (gold-> gems -or- gems -> gold)
• Trading Post (buying/selling in-game items to other players).

2. What happened instead?

• Blank brown screen?
• Blank black screen?
• Do you have a screenshot?

Thank you in advance!
Sarah

Hey all!

Thank you so much for making this thread and giving us this information. I’ve sent this information over to the developers who have been investigating this issue.

Thanks again!

weissmann.3068:

Why am I getting this error consistently

Earlier there were issues with the BLTC. They have since been resolved. Let us know if you are still receiving an error, and what you are doing when you receive it.

Thanks!

Hi all,

The BLTC is up and running again. Thanks for your patience!

Sarah

xiwan.3124:

Now opening the TP freezes and then closes the game on a mac.

Can you please submit a ticket to Customer Support if you are still having this issue? This report is different from the errors that we’ve resolved with the BLTC today.

Thank you!
Sarah

The BLTC is up and running again. If you continue to have issues, please contact our customer support team.

Thank you for your patience and Happy Wintersday fellow Tyrians.

Sarah

NewSkyChef.6214:

Just got this error today at the time BLTC crashed to earth and I can’t send anything but I can receive mail. I’ve noticed through Google that this bug has happened before. Is it only me or any of you guys having the same problem today?
Ed: I can’t sell anything on TP.

This should be resolved. Please contact Customer Support if you continue to have issues.

Thanks!

Morgawr.3129:

As a programmer myself being on vacation and thinking about my colleague(s) on-call forced to stay in the office during Christmas holidays.. I really appreciate the help you guys put into this. Send my regards to the guys (and girls) that fixed this issue!

Cheers.

Will do!

Alright, let’s try this again:

Hello!
The BLTC is up and running again.
Thanks for your patience!
Sarah

p.s. If you happen by this post and are experiencing issues, please reach out to Customer Support.

JakkenHaqar.5706:

Good news, it works for me! Thank you very much for the prompt assistance Sarah! and thank those programmers as well

Fantastic! I sent your well wishes and was informed that it was magic of Wintersday that did all the work.

See you all in Tyria!
Sarah

Moyayuki.3619:

Ok, update: It is now working for me, and I didn’t have to do anything, just continue to wait.

Awesome news. Thanks for letting us know!

JakkenHaqar.5706:

Sorry am trying it now, internet went out for a moment there, that kinda night for me lol. Will be back with an update

Thanks Jakken. I’m looking forward to your reply.

Jakken and anyone else, can you please try again?

One of our amazing programmers was able to track down and resolve this for us in the last 15 minutes or so. We believe all should be fixed.

Fenix.6145:

It’s back up and working fine for me again.

Awesome news! Thank you for the update. Happy Wintersday!

Jakken, can you please close the BLTC window and relaunch it and try again?

Please retry and let me know if the issue persists

[Edited after seeing Morgawr’s issue was resolved]

Morgawr.3129:

SarahWitter.2317:

Morgawr.3129:

SarahWitter.2317:

I’m unable to reproduce this error message. Would one of you mind posting a screenshot of the error for me?

Here you go: http://i.imgur.com/1g5QamJ.jpg

There’s really not much to say, honestly

Did you close the browser and relaunch it after the maintenance?

If you mean the BLTC window, yes. I have also closed the game entirely and restarted it and it still happens. If you’re talking about my actual internet browser (Which shouldn’t be related to the game itself, should it?) then no as I’ve had this up for days with quite a few tabs.

I did mean the BLTC window. Thanks again!

Morgawr.3129:

SarahWitter.2317:

I’m unable to reproduce this error message. Would one of you mind posting a screenshot of the error for me?

Here you go: http://i.imgur.com/1g5QamJ.jpg

There’s really not much to say, honestly

Did you close the browser and relaunch it after the maintenance?

Thank you Morgawr, this confirms that it is a different error from earlier

I’m unable to reproduce this error message. Would one of you mind posting a screenshot of the error for me?

I just saw the above note when my post went in. Selling/listing had been working as expected after the maintenance. I’ll see if anything stands out as needing the BLTC team again.

Hello!

The BLTC is up and running again.

Thanks for your patience!
Sarah

Hello!

The BLTC is up and running again.

Thanks for your patience!
Sarah

The BLTC is up and running again.

Thanks for your patience!
Sarah

Hello!

The BLTC is up and running again.

Thanks for your patience!
Sarah

We have identified and resolved the certificate issue that was preventing the Black Lion Trading Company from loading in the Mac Beta client. The certificate was reissued by our data asset manager as part of the Heartbleed bug prevention. ArenaNet, LLC was not infected by Heartbleed and your information remains secure.

For some players, the BLTC is still not performing consistently.. While we are tracking on this issue, unfortunately we are not able to provide a timeframe for when it will be resolved.

We have made this patch to GW2 Mac Live and have removed the workaround previously mentioned.

Hey all-

Checking in here- we are still working on getting an update that patches automatically. This will remove the need to do the workaround mentioned earlier in this thread.

Thank you,
Sarah

daemon.1387:

The new patch didn’t work for me.

But following Sarah’s direction (renaming the application, downloading the .dmg file…etc) worked. Thanks.

I’m glad to hear it. We’ll keep working towards the patching solution. I’ll use this thread for any exciting updates.

enjoy your weekend!

DGsaur.8240:

does this fix the TP? or just the gem store? :P

This should take care of the Gem Store, Currency Exchange, and/or the Trading Post.

Hello,

We’re going to need to spend some more time on getting a patching resolution. As this could carry into the weekday, the team would like to give you an optional workaround.

1. Rename your existing application file to something other than “Guild Wars 2”.
2. Download a new “Guild Wars 2.dmg” from here:
http://cloudfront.guildwars2.com/client/branches/Gw2Setup.dmg
(or) from the account manager on guildwars2.com.
3. Open the file and install the application. This installation should fix the certificates issue you’ve been experiencing.
4. When the installer completes and the Guild Wars 2 client begins patching, close the application.
5. Delete the new “Guild Wars 2” application that the installer placed in your Applications folder.
6. Relaunch the original application that you renamed in step 1.
7. The application will patch to the latest version.

Thank you for your patience and see you in Tyria!
~Sarah

Thank you for the updates all. As you can imagine, we are saddened this attempt was not successful. I will need to continue some coordination and do not have an update or eta for resolution at this time.

Go ahead and reload the client so you can grab the latest patch

We believe we have resolved the issue that was preventing the BLTC from loading on the GW2 Mac Beta client.

The updated build will be coming shortly. Please let me know if it resolved it for those who could access a few days ago.

JustTrogdor.7892:

Hi Sarah,

Thanks for stopping by to update us but just to clarify… Does this mean it is being worked on as we speak or meaning worked on during normal business hours continuing on Monday?

Yes, there is a team of us that have been working on this today.

Hey all,

I’m just stopping by to let you all know that we are still working towards a resolution with the issue for the BLTC not loading that started a few days ago.

We’ll be sure to update this thread when we have some updates.

Thank you for your patience,
Sarah