Dev Tracker

Collaborative Development: Ladders & Seasons

in CDI

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

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This is some pretty incredible feedback thank you for taking the time to post. There were a couple of items that struck me and I was interested in exploring a little more.

Also, I prefer to avoid guild-based rewards, because it will happen what happened in GW1: people selling slots in gold-caped guilds.

Do you think this is alleviated by temporary rewards? Like a travelling trophy. What if everyone in your guild got something like a finisher that lasted until the end of the next season? Another thought is if the season reward was strongly themed, for example the “map star” that was suggested could be the very specific Season 1 star and we have a different one for Season 2. Basically, what if the big forward facing, public, reward was something that you had to earn from season to season to continue to show off that your guild is the best.

…In order to let player have a sense of progression I would implement certan badge sistem into each league,as players hidden MMR improves he is awarded with badges (let`s say there are 5 or ten of those).When he gets max badges he is promoted to the higher league.As an option I would also suggest to have 3 red badges that player gets by leaving games or by droping his hidden MMR dramaticly.When he gets 3 of those he gets moved to the lower league … Leaving two games in short period of time would grant a player that red badge…

This was an interesting thought that I wanted to riff on a little bit. I like the idea of having badges that you earn as you play to progress to the next tier and that you can lose to go back down. Tying it to hidden MMR is a little tricky because of how algorithms like Glicko2 work but incorporating it into the points used for progressing on the ladder would be much more straightforward. It would basically mean you could earn badges based on your performance especially against stronger opponents. It would almost be like tying it to hidden MMR but more manageable for players to understand and for the game to present. That was an interesting thought Credo. Wanted to see if anyone else wanted to riff on it a bit more?

Again, thanks a ton guys for an excellent discussion. Sorry for the span of a few days since my last post but things got a little crazy this week. Its been fun kicking around ideas with you all. Please feel free to discuss anything related to this topic or to riff on some of the great ideas in this discussion.

To let you all know, I’m probably going to close out this thread in a couple of days. I think we got some really great stuff here so it’s been a fantastic CDI.

Thanks again guys!
John

"Competitive Casual" Gameplay Options

in PvP

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

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Thanks for the post infantrydiv. Your take on the situation is incredibly insightful and well thought out. I really appreciate your constructive feedback on where the game is and where it should go to accomodate players at all levels.

Do you feel that Solo Arena has any benefit to a player for learning how to play as a team?

CDI- Fractal Evolution

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi Folks,

Just wanted to let you know I am up to date.

Chris

The Allie needs to get past r12 Thread

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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IGN: Hugs
Display name: Allie.9268

If you wanna play this weekend. Got up to 17 but have to run some errands. Might play more on Sunday!

The Allie needs to get past r12 Thread

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Ha, logged in this morning to find out it was actually rank 15 that I got last night.

Believe it was…. 4-2 solo arenas and 3-2 team. The games all kind of blurred together =\

Except for that one 4v5 solo that turned into a 3v5 halfway through. I remember that one quite well! ):< (btw I have brought this up with the team recently – will post about it next week)

The Allie needs to get past r12 Thread

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Hit r14 tonight. GG

/thread

Dev livestream: Ready Up: March 14 @ 12pm – All-Star scrim!

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Done! Bonus glory will last until the removal.

Rank will only be for the weekend

Weekend Rank/Glory bonus is now active

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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We’ve also agreed to keep the glory bonus until the build.

Woooo

Why do Glory boosts still drop in PVP chests

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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They still drop because you can still use them. Not everyone has a huge stack of them.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Weekend Rank/Glory bonus is now active

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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Use up those glory boosters!

(edited by Josh Davis.6015)

Account Issue Follow-ups – Updated Regularly

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 14 March 2014

442710 – Resolved.
440563 – Resolved. (But please note: CS would have been happy to help the actual account holder. For security reasons, that’s necessary for all support requests. )
448725 – Resolved. We cannot offer a restoration in this case because the account was not hacked. As advised, you should ensure you have fully secured your account make sure you never share access with anyone in the future.
440775 – The investigation continues on this issue.
444234 – The investigation continues on this issue.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 14 March 2014

442710 – Resolved.
440563 – Resolved. (But please note: CS would have been happy to help the actual account holder. For security reasons, that’s necessary for all support requests. )
448725 – Resolved. We cannot offer a restoration in this case because the account was not hacked. As advised, you should ensure you have fully secured your account make sure you never share access with anyone in the future.
440775 – The investigation continues on this issue.
444234 – The investigation continues on this issue.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild wars 2 launcher password.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Since the initial question was answered, I’m going to close this thread to keep things tidy. Please feel free to discuss game arrangements via PM and have a great time in Tyria!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Drop to back item (Spinal Blade)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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For an individual issue of this kind, please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team will review the issue and get back to you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Are the dev's really all warriors?

in Profession Balance

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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The answer is, we don’t. My first 80 was an Elementalist. After that, I started a Thief which I got up to 74, a Necro which I got up to 22, and now I have a Warrior that is 80. Also have alts of every class.

Also, when I was in the Alpha before I started here, I mostly played Guardian and Ranger to lvl80. This was before they had implemented events in any of the lvl50+ maps. I had a friend that helped me grind up, and we would run around showing off that we hit 80 by grinding mobs.

I dunno why I shared that whole thing, but the point is that we definitely all play a variety of classes, just like you!

Solved?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just checked and you’re unblocked and should be good to go.If you still have issues, update your ticket and an agent will help you. If you still need help, you indeed may post in the Tickets for Review sticky thread above but I don’t think that will be necessary in this case.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Almost Confirmed: Push Style Cap the Flag

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Yes, we have tried it internally. I was not part of that prototyping, sorry I left that out.

The hint was the Ready Up schedule, which should tell you a lot if you pay close attention to it.

Dev livestream: Ready Up: March 14 @ 12pm – All-Star scrim!

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Yes, the rank is a total of 750, the glory is 150. It is active!

Will add the YouTube link as soon as it’s up.

Player Trade

in Black Lion Trading Co

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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As official responses to this matter have been given, there isn’t much left to say on this matter. Therefore, this thread is now closed.

Almost Confirmed: Push Style Cap the Flag

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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This is not confirmed.

We are working on game modes, though, and CTF is one that we have talked about.

CDI- Fractal Evolution

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Any estimation when this topic gets closed?

Monday. Unless we run out of steam.

Chris

My worst experience in GW2.

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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As this thread has turned into an avenue for players to attack others, it is now closed.

Player Trade

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Found it.

Using the trading post is a safer method of trading and simultaneously makes the game more robust. We believe that between mail and the trading post the game is much safer and still contains all the functionality needed.

https://forum-en.gw2archive.eu/forum/game/bltc/Player-to-Player-trading/first#post93549

Player Trade

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Pretty sure this has been discussed already with official responses as well, someone should link them.

Good idea, Mr Someone.

Someone should also ask if there’s been any progress on getting a better search function for the forums, so it’s easier to find those responses.

((But seriously, I’m surprised you don’t have a collection of standard replies to the repeating questions/suggestions in a file somewhere, so you can just copy/paste them as needed.))

[Edit] PS: Short version is they’ve said no. But I’m too lazy to look up the actual postings for you. Just… trust me. They’ve said no.

If I needed someone else to be lazy I would have asked for that ><

CDI- Fractal Evolution

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi All,

Regarding the ranger pet idea thanks for the discussion. We are up to date on the pros and cons and there is really no need to continue discussing it (-:

I wanted to let you know i am super busy today and will not be fully caught up or responsive until tomorrow.

Chris

Player Trade

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

Next

Pretty sure this has been discussed already with official responses as well, someone should link them.

I have a mistake. please help me

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I think the gem cost of transferring increases depending on how full the server you want to transfer to is. Also, not too sure if there might still be a time restraint on swapping, or this may have been removed now.

But yeah, if you haven’t progressed too far with your character(s), it may be easier, and free, to delete your character(s) and transfer for free. Though remember to put any account bound items, crafting items etc into your bank, as these will transfer with you. Any soul bound items will be lost though i’m afraid.

There is a system for new players that works just fine, as described above. You can purchase a transfer if you do not wish to delete your characters. And yes, there is a limitation of one transfer every 7 days.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Not loading into dredgehaunt cliffs

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m glad this is ok for you now. Thanks for updating.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Did not get a daily fractal reward chest

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You’re asking a good question and I think that those most familiar with the fractal reward system would be able to answer this. Have you asked in the Players Helping Players forum? Or have you checked the Guild Wars 2 Wiki?

I am not sure this is a support issue and a player may be able to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Thank You for resolving the problem Anet

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thank You GM Fluffy and the Anet Support Team for solving the problem which led to my account being wrongly blocked. I am now able to play again.

Very glad to hear it! Thanks for updating us.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

issue with the link my Guild Wars account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — and because this involves security, we need to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

#FREECBB

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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If you wish to dispute any action taken with your account, you will have to contact CS and discuss it with them. Top of Page – Support – Submit a Request. Good luck.

Yes, this is accurate. We cannot “unban” someone through a forum request. Each petition must start and usually will end with a support ticket. We look forward to helping you through your ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can i get an immidiate response?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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OMG! THANK YOU SO MUCH TADEO! <3 You are so fast! The difference between the support from before 2012 and now 2014 is really big O_O You guys respond so fast! Now it’s my time to send you some cookies! THANK YOUUU! Hahaha! I’m safe!

So glad this was resolved quickly and that you’re happy. Thanks for updating us!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Collaborative Development: Edge of the Mists

in CDI

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

Next

Hey all,

I’m going to close down the thread, but I wanted to chime in with some general thoughts and just say how great the discussion of a lot of points has been.

1) I think there has been a general consensus that the Edge of the Mists is an interesting part of WvW, but that it is missing a number of the things that people most like from WvW.
2) Perhaps the largest of those things is the fact that the lack of world identity is a negative for a lot of folks.
3) We talked a bit about the idea of chokepoints and how they can be a useful tool if they are well integrated into the design and layout of the map and how they can easily be overused. People like some aspects of the bridges in EotM, but feel like they are too numerous and cause other problems. The concept of a tower guarding a canyon was more favorably received than the bridges.
4) There is a wide variety of opinion about waypoints. There seems to be a consensus that the amount of running in EotM isn’t great but that there might be some middle ground to be found.
5) There was a very wide ranging discussion about match times. I think we came to the consensus that there isn’t a consensus, see what I did there?, about if shorter matches would be good. I think there is some room to experiment, but it does seem like people feel there is value to the length that WvW currently runs.
6) Matipzieu KyA, ManaCraft, Kraag Deadsoul, Heezdedjim, and Yoh were some of the most prolific posters who also, in my opinion, put a great deal of thought into their responses and had a real solid back and forth. Thanks to all of you as well as everyone else who participated.
7) We bandied about some thoughts for changes to Stonemist and I think there are some interesting ideas, but several people raised the very real concern that we not make Stonemist impossible for smaller groups to capture.

Generally I think there was a lot of good discussion here. I think we talked a great deal about some very core issues that some of the proposals had as well as some things we could do to improve WvW overall.

I look forward to future CDIs and to hearing more of your thoughts about another topic. Thanks again for all of your thoughts and input. We really believe it helps us to make a better game for you all to enjoy. Please feel free to continue discussion of individual ideas in new threads.

Devon Carver

Anyone else dislike Marjory and Kasmeer?

in Living World

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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As this thread has veered very off topic, it is now closed.

Stuck in Reconnaissance

in Bugs: Game, Forum, Website

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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Jeff is correct, I can’t give you a specific ETA on the fix, however, you should be able to complete Reconnaissance by choosing either Demmi’s or Agent Batanga’s option with our next Release.

You can also check out our release notes here when we post them.

Dev livestream: Ready Up: March 14 @ 12pm – All-Star scrim!

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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The stream will be live in roughly 2 hours.

New games in 2014. can GW2 keep up?

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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As this thread has drifted off-topic to be more about other games than Guild Wars 2, this thread is now closed.

Collaborative Development: Edge of the Mists

in CDI

Posted by: DevonCarver.5370

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DevonCarver.5370

WvW Coordinator

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Seen a lot here about removing dolyaks, i don’t understand this at all it gives smaller parties/individuals a job to do we need more of the small things like this not less of. Yes it could be redesigned a “little” better, but not removed.

By removing the small scale stuff your effectively making less for the roamers to do and forcing them to join the karma train which is increasing in size not decreasing it. We need more small scale stuff not less of it, to allow more people to break away from that train.

That is a good point. I think it is more important to think of if there is a better way to do both of those things. Right now, killing dolyaks is the way you disrupt supply and something you can do as a single player. What if we replaced the dolyaks with some other mechanic that didn’t have the problems dolyaks have, specifically the escorting issues, that still allowed small groups of players to disrupt supply? I think the key is maintaining that play while improving the mechanics.

Collaborative Development: Edge of the Mists

in CDI

Posted by: DevonCarver.5370

Previous

DevonCarver.5370

WvW Coordinator

Next

Personally I would prefer their removal, I don’t think they promote engaging gameplay, either attacking this defenseless critter or babysitting them.

I kind of like the idea that The Elder Scrolls Online has with their version of WvW, where outside key buildings there will be a number of smaller resource camps of three different types, each conveying a boon to the key structure.
Lumber Mills improve doors, walls, and overall hp of the structure.
Farms improve NPC’s I think.
And Mines, idk, improve siege I would guess.

I’d like to see something similar in GW2, where you had different types of camps, each could give supply passively like the Generators in EOTM, but also conveyed buffs to their respective towers and keeps, and when upgraded could make taking them exceedingly difficult.

Say if you owned an upgraded Lumber Mill, doors and walls of nearby towers and keeps auto repair, and if they were also reinforced, it would take a massive war effort in order to break them down.
This way if it is lost the impact is immediate and relatable.

This, too, is really interesting and could be a fun change to the system. Would it feel like the addition of an excessive amount of PvE if that was the upgrade system in each map?

Collaborative Development: Edge of the Mists

in CDI

Posted by: DevonCarver.5370

Previous

DevonCarver.5370

WvW Coordinator

Next

While I appreciate the discussion around the dolyak issue, it wasn’t my intention to refocus the discussion there so much as provide an example of a point.

To pivot from that discussion, however, would WvW be better or worse off if we removed dolyaks entirely and went with the setup we use in EotM or something similar?

What about a lattice system, similar to that used in Planetside??

Combine the Sentry Points and the Ruins mechanic into a series of small zones of control that dot the entire map. When someone captures a Supply Camp, it will automatically provide supplies to nearby structures if they are connected by a series of small zones of control, which use the current Ruins mechanic. In order to cut off a Keep and lay siege, an attacker must literally sever its supply chains by surrounding the keep and blockading its territory.

This opens up a lot more room for small scale skirmishes around a major objective and for defenders to help in small ways by breaking the siege and establishing a supply chain. Likewise, a zerg attacking a heavily defended area will actually need to establish a major foothold rather than relying on a single havoc squad performing the current supply chain dance. This change would mix very well with more Zones of Control (such as towers with additional gates blocking access to valleys, etc), and more elaborate keep mechanics.

I’ve included a crude example of a lattice below, though it uses an outdated map.

That’s a really interesting idea. I like the change it makes from the dolyaks to control of an area while still maintaining the feel of supply lines.

Mistake?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m sorry, but we really could not reverse those transactions.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Not receiving change password emails

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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UPDATE: I just noted that she contacted using a different e-mail account but the same e-mail provider. G-mail is one we know is blocking some of our mails. I hesitate to ask, but is there a non-Gmail account she could use? If she updates her ticket to give a totally different e-mail address, that may open the floodgates, so to speak.

More info here: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Not receiving change password emails

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I am sorry that your wife has been having these problems. We are investigating whether there is an issue with the password reset system. The thing is, we can see the mails going out, and we know there isn’t an issue on our side. Yet if you are not receiving them, and you’ve tried two e-mail providers, we need to investigate further.

I am taking your information and that of a few others in the forums and I’m sending it around for review. I can’t say “Something is wrong” but my SpideySense™ tells me that something may be going on that is impeding our ability to help you and others with the same issue, so we’ll look into that ASAP.

(BTW, a response was sent today, so hopefully progress is being made on your wife’s ticket.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mistake?

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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We’re closing this thread, as you already have a thread open for Customer Support in the Account Issues sub-forum.

List of Mesmer Bugs (Older Thread)

in Bugs: Game, Forum, Website

Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

Next

Little treat for you guys we snuck in today

11. Fixed in feature build

Anyways tomorrow is my last day at ANet so you won’t be seeing this face on the forums any longer. Hopefully this forum visibility helped ease you guys over. Sorry for all the issues we never got around to I did my best to get as many bugs cleared in the last few months as possible.

~see you in game!

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

WvW Single Target Area / Two vs Two

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

Next

As this thread has veered into a discussion about WoW, which is off topic for these forums, this thread is now closed.

Account hacked

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

I just looked at your multiple tickets. I think perhaps your e-mail account has been hacked. I can’t tell for sure, but someone on our team replied to someone yesterday. Have you tried submitting from a completely different e-mail account and provider, referencing the tickets you’ve submitted?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Account Issue Follow-ups – Updated Regularly

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Update: 13 March 2014

435932 – Resolved
444514 – Resolved
402341 – I asked for an agent to review this today
441928 – I agree that the response wasn’t complete. Any time you have a question about a response you’ve received, simply update the ticket to ask for more info. However, you did receive the chest at 17:35 server time on March 9th.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 13 March 2014

435932 – Resolved
444514 – Resolved
402341 – I asked for an agent to review this today
441928 – I agree that the response wasn’t complete. Any time you have a question about a response you’ve received, simply update the ticket to ask for more info. However, you did receive the chest at 17:35 server time on March 9th.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet