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CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I agree with your first paragraph, and actually quite like the blob mechanics in Aether. I disagree with the final paragraph and that is only because I am rubbish at jumping puzzles.

Note though this is my personal opinion and not indicative of a direction I would enforce (-: (clearly)

Chris

Do you think it’s possible that we’ll see traps in the near future, that affect foes and players alike? Because one of the things I really enjoyed in GW1’s Sorrow’s Furnace, is that you could use traps against your opponents. You could lure them underneath crushers, and it had the exact same effect on them, as it did on us.

I like it when an encounter is like a sort of sandbox. Where there are all these interesting mechanics that interact with each other in dynamic ways. Where pressure plates are activated by players and enemies alike, and where the environment can be turned against the enemies. It mixes up the combat, and makes it less boring, more strategic.

I’d love to walk into a room some time, and just have the freedom to choose my strategy. Maybe there’s a trap on one side, that could be used to take out enemies (but it also blocks my way). And a lever on the other side, to deactivate the trap, but it’s guarded by a champion. And maybe a third path that is underwater and hidden, but which circumvents the trap, and allows the players to flank the enemy. However they’d better be ready for a big fight on the other side. And maybe there are traps that can be activated by enemies on purpose, unless the players catch up to them, and stop them dead in their tracks before they can do so.

I would welcome options, and dynamic mechanics. Not linear, but a bit more open.

All I can say is that i think that would be cool:

’Do you think it’s possible that we’ll see traps in the near future, that affect foes and players alike? Because one of the things I really enjoyed in GW1’s Sorrow’s Furnace, is that you could use traps against your opponents. You could lure them underneath crushers, and it had the exact same effect on them, as it did on us.

‘I like it when an encounter is like a sort of sandbox.’

Me to (-:

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Regarding puzzles:

I would really love to see fractals that mix up puzzle mechanics and combat more, because I currently do not feel the game is doing it enough. I’d like to see trap-filled rooms, where traps and enemies interact with each other in interesting ways. I would like to see us pulling levers, activating switches, opening doors, and choosing different roads, rather than a linear path.

I dislike gimmicks, like having to pull those blobs to the gears in the Aetherblade path of Twilight Arbor. But I like combat situations where awareness of the environment is important. A perfect example of that is in Team Fortress 2, where one of the maps features a sawmill, with the players fighting around the moving sawblade. The mechanic becomes an active participant in the combat, and also a tool for cover, and for taking out opponents.

I would also welcome more platforming of the light variety. For example, the jumps before the Jade Maw are quite refreshing, and I really like the platforming in the Cliffside Fractal. None of these are particularly hard, but they mix up the combat.

I agree with your first paragraph, and actually quite like the blob mechanics in Aether. I disagree with the final paragraph and that is only because I am rubbish at jumping puzzles.

Note though this is my personal opinion and not indicative of a direction I would enforce (-: (clearly)

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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You’re finally being a little constructive with answers Chris. I’m happy to see that at least, even though the thread is closing Thursday as you mentioned. Those are kind of responses this thread needed since the very beginning. Like this idea might work because x, or this will not work because of y and z. Giving us ideas on what can and cannot be done, keeping our proposals constructive and on point.

Regardless, had a word with Izzy yet?

Hi Romo,

I have been recovering from surgery so please bear that in mind regarding my recent interactions or lack thereof.

Once again I would like to point out that just because a Dev does not respond to every thread or discuss every point does not mean it isn’t being discussed internally. This is not an exercise in massaging egos or placation. It is an exercise in listening and contributing where appropriate and bi proxy improving Guild Wars 2. I hope that this is something you can respect moving forward. Personally I respond when I have a question or when I would like to help push an idea forward.

Regarding discussion around the reset. I would have liked longer to have thought about it but sadly I have not been afforded that opportunity. Therefore the developer statements around reset stand and it is not a topic of conversation that I will be engaging in.

I hope that answers your question, albeit an answer you probably didn’t want to hear.

Chris

(edited by Chris Whiteside.6102)

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I think the idea of different ‘types’ of fractals is really interesting. This said anything that is to divergent from the core will lead to polarizing opinion in the community I think.

Well, if the fractal mechanics prevent you from implementing new and fun ideas, then I’d mark that as another point for changing the core fractal mechanics.

Solution A
Mechanics that would allow the group to choose their fractals have been proposed. If, say, each step offered two combat fractals and a puzzle one (randomly taken from the list of available fractals), players could always pick the playing style they like, without removing the randomness altogether.

Solution B
Another way would be to split the tasks between the group.
Imagine a jumping puzzle with lots of traps. There are buttons that fire the traps, and a horde of enemies (probably skritt) determined to push the buttons.

Three players need to traverse the jumping parts, standing on the end-platforms at the same time, while the other two need to defend the buttons.

Something like that wouldn’t work in the open world (since it’s impossible to do alone), nor in guild puzzles (since 20-man groups will just break the system), but it’d be perfect for a controlled environment with coordinated 5-man groups.

If not in the mists, where else are you ever going to implement all those weird ideas people keep having?

I was thinking about option A while i was writing my response. I don’t think that we plan to change Fractal accessibility functionality at the moment but your option would certainly be something to think about if we did.

I like option B and i think this is the direction we need to move closer to in regard to variety through a mix of environmental puzzle and strategic combat where appropriate. A paradigm we will definitely be thinking about moving forward.

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I can bet this has been touched upon 100 times but just in case:

Make fractal achievements (like 100 fractals done) etc reward fractal skin boxes where you pick your skin. RNG is bad, especially with fractals. There should be sure rewards for those who aren’t blessed by RNG star.

Since we’re reiterating things a bit here, I want to repeat one worry that a few of us raised about this particular kind of implementation: this would allow people to run level 1 fractals over and over and get skins, which devalues them.

One way to get around this, riffing on some suggestions earlier, would be to have the achievement give you a token you can trade into a merchant for rewards, with different rewards requiring different personal reward levels. Then maybe weapon skins could require a few tokens (if we get them every 100 fractals) and level 50, for instance.

(This still doesn’t address the other problem of letting us do something with skins we don’t want. Maybe we could turn unwanted skins into a tokens as well, at some exchange rate or other. It has the other problem of adding yet more currencies to the game, though, which may be unwelcome.)

This would still let you run level 1 fractals to get skins, but at least you’d have to make it to 50 first.

Personally I think it would be a better idea to just introduce a vendor that pops up after beating a boss on level 50. (Within the fractal)

That way players that are good enough to do level 50 fractals don’t have to actually have reward level 50. (Which is fair enough if you do every level once, but a bit much if you spend most of your time helping friends and guildmembers level up.)

Besides that though:

If the end reward for completing a run of 4 fractals is good enough, players wouldn’t just do the first one. So we might not even need this structure.

I would like to warn against setting the bar too high though. I am already seeing a lot of very high material requirement in crafting & mystic forge recipes. These require either a lot of gold, or a lot of time to gather.

I ask that you keep a human perspective. Don’t look at the list of fractal players and divide the requirements so that the most active fractal players still have something to strive for. Because what may be in reach for them, is out of reach for ‘normal’ players. This is fine for some types of rewards of course, but if we’re looking at completely new skins or stats, I think not.

The main reason why I make this warning is because not all players are wise enough to let some things be. They will simply put in more time because the game ‘requires’ it, and don’t pay attention to the impact it has on their lives. Please base rewards on what you perceive to still be a ‘healthy gaming habit’, not on the top statistics of the gamer ladder.

This doesn’t mean that there shouldn’t be anything for players that enjoy doing one thing in this game a lot though. But the incentive for them should be something other than ‘I need just two thousand more fractals and then I’ll have my legendary backpiece!’

If it seems impossible to make a fair reward track because some players already have incredible amounts of fractals done, then perhaps this achievement track shouldn’t be rewarded.

The same goes with the pristine relics though. Some players most likely have hundreds of them, perhaps even thousands. This doesn’t meant that some rewards should cost a thousand pristine relics.

Keep a human perspective! Don’t just look at the statistics.

Interesting idea about the vendor. I would add to it with the idea of perhaps their being vendors every 10 levels where appropriate that sell items and skins but the higher level the vendor the cheaper the items become and new items are added to higher level vendors etc.

‘Keep a human perspective! Don’t just look at the statistics’

I think this is a very well made point and we should always keep that front and center when thinking about rewards.

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Goodness! You are up and working early. Such dedication! I hope you are feeling better, Chris. =)

Hehe couldn’t sleep. Feeling a bit better thanks Cedo. Back to bed shortly (-:

Looking forward to getting back into work.

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I can bet this has been touched upon 100 times but just in case:

Make fractal achievements (like 100 fractals done) etc reward fractal skin boxes where you pick your skin. RNG is bad, especially with fractals. There should be sure rewards for those who aren’t blessed by RNG star.

Since we’re reiterating things a bit here, I want to repeat one worry that a few of us raised about this particular kind of implementation: this would allow people to run level 1 fractals over and over and get skins, which devalues them.

One way to get around this, riffing on some suggestions earlier, would be to have the achievement give you a token you can trade into a merchant for rewards, with different rewards requiring different personal reward levels. Then maybe weapon skins could require a few tokens (if we get them every 100 fractals) and level 50, for instance.

(This still doesn’t address the other problem of letting us do something with skins we don’t want. Maybe we could turn unwanted skins into a tokens as well, at some exchange rate or other. It has the other problem of adding yet more currencies to the game, though, which may be unwelcome.)

This would still let you run level 1 fractals to get skins, but at least you’d have to make it to 50 first.

This is a similar idea to the previous posts about the Global ‘Dungeon’ Rewards with a slight twist on the system. I passed the feedback onto the Reward team and they like the idea. Like you say perhaps skins you don’t need could be converted to Tokens, this is a good idea.

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Thanks for the feedback Spoj. Personally I am not a huge fan of puzzles but I tend to be a bit of an impatient gamer who just likes to smash things. What does everyone else think?

Chris

I’m a big fan of puzzles as content, but then I grew up with King’s Quest and I was the first in my house to finish Myst and its sequel Riven. So, I’m biased

I think, as you said before, Fractals or the world of Tyria at large is big enough for this sort of thing. There is the one treasure cave (the one with the Tears), though it needs some more checks on bugginess . . .

If you want to add Fractals like that, perhaps side attractions to the actual “vanilla” Fractals experience? Such as allowing a solo or small group puzzle instance. I could sketch out a few, or at least make a proper proposal post soon if it’s of interest to add them and not impact them directly into the standard Fractals run.

Personally I don’t mind the combat based puzzles, it is the environmental puzzles that I find frustrating sometimes. This said they do add variety and I know lots of player’s like them and therefore perhaps it is just a case of a careful balance.

I think the idea of different ‘types’ of fractals is really interesting. This said anything that is to divergent from the core will lead to polarizing opinion in the community I think.

Chris

List of Mesmer Bugs (Older Thread)

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Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

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There was some confusion regarding the malicious sorcery + Illusionist’s celerity. I made a mistake. To clear things up, using combinations such as Wardens Feedback and Illusionist’s celerity shouldn’t double reduce phantasm skill cooldowns. I thought that was regarding that issue but I see it was for a mainhand trait.

~posting from home, apologies.

Tyler, doubling up on cooldown traits has been a feature since the beginning of the game.

Respectfully, I believe you’re badly mistaken.

I could be getting confused. This release has my brain on overload. I would think all the tooltips can’t comprehend double cooldown reduction in that case. So that being said, the stated cooldowns might all be incorrect in those circumstances but the recharges will still function at their correct values.

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

List of Mesmer Bugs (Older Thread)

in Bugs: Game, Forum, Website

Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

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There was some confusion regarding the malicious sorcery + Illusionist’s celerity. I made a mistake. To clear things up, using combinations such as Wardens Feedback and Illusionist’s celerity shouldn’t double reduce phantasm skill cooldowns. I thought that was regarding that issue but I see it was for a mainhand trait.

~posting from home, apologies.

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

Next RU: questions for Allie

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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I like both ideas, Thedenofsin. I’ve actually been talking with someone in the community about bringing SOTG or something similar back – I hope it works out.

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Proposal Overview
Queen’s Gauntlet “boasts” in fractals, in the form of Forced+Optional modifiers.

Goal of Proposal
Mods would increase variety within fractals at all levels of difficulty, as well as add another axis for balance and customization of the gameplay experience. This also gives an outlet for reworking Agony to be more satisfying to overcome.

Proposal Functionality
When selecting the fractal level, you can also select any number of Mods. These Mods remain in effect until full completion, as opposed to a single zone. The gain for the players is (as usual) better rewards.

As a secondary function, Mods could be added as scaling difficulty modifiers to fractals to replace agony. Each tier would apply a randomized Mod to the Fractal, scaled to the current fractal level. Agony Resist would reduce the individual effect the mods have on the player. These Mods stack as the player increases in Tier, eventually having to deal with multiple deadly modifiers at the same time, instead of a single Agony mechanic.

Associated Risks
Boast Preplanning: The inherent randomness of Fractal selection should prevent the players from planning which Mods to use on which runs, but a silver cost for adding Mods could help with this as well, creating a goldsink and preventing players from adding a Mod, starting a fractal, then bailing on it if they don’t like the fractal given.

Information Paralysis: Having too many modifiers in place at one time could cause unintended frustration, as opposed to fair challenge. I suggest Forced modifiers be very simple in nature.
Examples:
(Enemy Tier=Normal, Veteran, Elite, Champion, Legendary, Etc)

“[Enemy Tier] Enemies apply [Agony] Stacks of [Condition] on hit”

“Conditions from [Enemy Tier] Enemies last [Agony]% longer

“Fractal Level increased by #” (intensifying the other mods!)

Thank you for your time devs.

Thank you and everyone else who has put time toward constructive discussion in this thread. I and the team really appreciate it.

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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It would be cool if Fractal rewards, like the relics, could be combined with tokens from other dungeons in order to get cooler prettier gear. Then people could farm combos of old dungeons and lower fractal levels (assuming they have no AR) in order to get special skins. It could improve the reward, get people into old dungeons, and provide a new (updated) path to acquire skins.
For example, instead of just 180 tokens from CoF for gloves, you instead need 180 CoF tokens, 180 SE tokens, 500 Fractal Relics and 20 Ectos. Now people are doing multiple dungeons and fractals to get gear, and doing multiple steps to get a piece of armor that is more unique and challenging to acquire. I think that would boost FoTM for casual players and get them interested in it as well because gear is attainable for casual players through relics.

Yeah a global ‘Dungeon’ reward system is an interesting idea. I will pass this on to the rewards team for their thoughts.

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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My apologies for adding a general proposal so near to the end, but this is something that has driven myself and other members of my guild a bit crazy, and I just have time now to post it.

Proposal Overview
Add repair anvils to each fractal instance

Goal of Proposal
Encourage groups that desire it to challenge and improve themselves by pushing against their current skill/gear limit, by allowing repairs within fractal instances.

Proposal Functionality
For my guild, fractals started to get really interesting and fun when we started to hit the upper limits of what our group AR/skill level could handle. We had repeated wipes on certain boss fights, but with each attempt, everyone improved and we got closer to beating them. This was really exciting and satisfying, until armor started to break, and we had no easy way to repair for another go, especially as we were on fractal 3. Despite wipes, we actually otherwise having a pretty good time, and didn’t want to just quit.

Currently, 4/5 party members in fractals can repair their armor using alt-F4 to disconnect, then rejoin their group after repairing. The instance owner cannot. I guess most groups get around this by bringing spare gear, or by purchasing repair canisters. This all seems unnecessarily awkward, and can give the impression that the game is pushing you towards the cash shop.

I think this is also exacerbated now that the longer/harder fractals come at the end of a run. Non-fractal-pros, like myself, may not realize that their group is running with low AR until they hit Fractal 3 or the boss fractal. I feel like the game should facilitate giving such groups the opportunity to overcome the challenge, rather than adding more layers of frustration. If tougher, more challenging fights are to come (yes please!), then I think adding within-fractal repairs will make meeting those challenges more fun.

Associated Risks
If I recall correctly from the pre-release days, armor repair is meant to act as both a gold sink, which it would continue to do here, and a mechanism by which the game signals to players that they are hitting an upper limit as to what their gear or skill can handle. Adding repair stations to each fractal instance might make this signal less strong, such that players can just keep repairing, and throwing themselves at content without adjusting their strategy.

Still some time for adding new proposals. Thanks for getting involved and sharing your ideas.

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Guys,

Did the Fractal weapon boxes ever get added? If not, I think those should get added before any CDI stuff is implemented. If they did get added, then cool deal

We re looking at rewards now. Thanks for the reminder. I will check on this aspect of them again when I return to work on Thursday.

Which by the way will be when i summarize and close the thread )-: But then we will do a process evolution topic and then move onto our next CDI (-:

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I can bet this has been touched upon 100 times but just in case:

Make fractal achievements (like 100 fractals done) etc reward fractal skin boxes where you pick your skin. RNG is bad, especially with fractals. There should be sure rewards for those who aren’t blessed by RNG star.

I agree this would be a great goal for us to have.

Chris

CDI- Fractal Evolution

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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If we move towards challenges that don’t really require combat, I’m afraid they would soon become one-dimensional. Since the challenge would basically be the same for these encounters: jump on time/jump far enough/craft as fast as you can. Whereas combat can have more depth, because we have more options available. Combat is what we build our characters for, why we spend a lot of time tweaking builds, finding whatever gear and build suits us best. Fractals is the place where combat becomes the most difficult. High level fractals are the place to be for combat enthousiasts.

There is a place for one-try puzzles though. We already have them in guild missions, bounties and puzzles. I just don’t think that fractals is the right place for them.

Agree with this so much. This is one of the biggest issues i have with the new fractals and the aether path. Too many puzzles. They shouldnt be in dungeons/fractals. Puzzle mechanics in fights are fine (seals on cliffside, agony rotating walls in aetherblade, buckets in dredge, collapsing floor in thaumanova atc). But the pure puzzles within fights without using combat and inbetween fights are just boring (barrage phases in mai trin, weapon test in molten, various puzzles in aether fractal and aetherpath in TA). If a combat element was added which allowed the speeding up of these timegated puzzles then I wouldnt have a problem with them.

Thanks for the feedback Spoj. Personally I am not a huge fan of puzzles but I tend to be a bit of an impatient gamer who just likes to smash things. What does everyone else think?

Chris

List of Mesmer Bugs (Older Thread)

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Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

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1. Fixed
2. Fixed feature build
3. Complicated, technically terrain related bugs. All classes have this issue to some extent.
4. Working as intended. Good topic for debate on changing in the future.
5. Deceptive evasion clones attack closest target, otherwise no repro.
6. Fixed some while after feature build “logged”
7. Fixed feature build
8. Intended, same reason as los…Counter-play.
9. Intended, follows standardized shadowstepping rules. No repro otherwise.
10. Fixed some while after feature build “logged”
11. Fixed some while after feature build “logged”
12. Intended. Those skills bounce to allies and only grant the POSITIVE effects “boons” its not attached to reflect. (Trick: use your reflect to grant extra bounces:D:D)
13. Fixed in feature build
14. Server-side, can’t fix at this time. “Lag related” Blame living world updates
15. Intended. This is how projectile/missile “tracking” works.
16. Fixed
17. Intended. All ranged and melee skills have a 15% buffer range to take account for tracking.
18. Fixed on feature build if not on live.
19/20 Intended. Shouldn’t be able to utilize both at the same time.
21. Globally intended. Buffer range.
22. Intended. Current trait system swaps to different versions of skills from traits, which can trigger weird recharge issues. Such as that one with glamour CD. I wanna say that bug is fixed in the feature build but it’s a weird repro.
23. Fixed some while after feature build “logged”
24. Some issues regarding this fixed in feature build
25. Intended
26. Fixed in feature build
27. Fixed in feature build

Hope that helps

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

Six Minutes is FIXED

in Battle for Lion’s Arch - Aftermath

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Hey folks, let’s please keep this thread on-topic and clean so the Devs can find your feedback easily. Thank you!

Reconnaissance Personal Story, Human

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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fps drop with patch

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I was just made aware of this thread, and I’m sorry we didn’t post sooner!

Can you please create a NEW thread, and post your issues? If you use this sort of title — FPS Issues after March 4 Build — it will be easier for us to sort out who is experiencing this issue, and more tidy to answer the newest set of issues.

I will ask if we can look into this, but a separate thread would help so much!

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Banned: Invovment of selling Gold- MISTAKE

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You’ve submitted a ticket, BonBon (or Higgins), and that’s the proper thing to do. It will be resolved as quickly as possible.

In the meantime, members are gently reminded:

  • Please do not submit a ticket and then put up an immediate forum post. If you have a ticket in the system, great! We’ll help you. If you need to follow up, please wait three days and post in the appropriate forum thread, the Tickets for Review sticky thread in this very forum.
  • Please do not submit testimonials, petitions, or otherwise try to bump someone’s thread, explain their appeal, or vouch for their character. Every ticket is given the careful review that it deserves, and the forum rules specifically ask that you not engage in testimonials or petitions.

Thank you for understanding. An agent will get back with you ASAP.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

FA/MAG/DB Pre League

in WvW

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

Account hacked and waiting reply

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m sorry that you had a wait a bit to get your response, but I’m glad that it sorted out ok for you.

I’m trying to work on a means for us to update players while they wait for help. We have the note that tells players that something is being routed to another agent, a lead, a sub-team, those sorts of things. But if you wait for days for a second response, I can see where that would be confusing and possibly a cause of concern.

I’d like to use your ticket as an example of how we could improve communications and updates. What’s the number, please?

EDIT: I found your ticket. I see it was routed for higher level support and was resolved in about 48 hours. I’m not sure if we can update in such a small window but perhaps if we add a note to tell players that it may be a few days before they hear from us, that will help. What do you think?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Account hacked

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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If you are not getting our mails, please do visit the post linked above. I strongly believe you’re using an e-mail provider that is blocking our mails, but there are steps you can take to try to work around that issue.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Please give boss attacks audio cues

in Audio

Posted by: Cody Crichton.7516

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Cody Crichton.7516

Sound Designer

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Hey Queen,

Just to reply about the Scarlet hologram battle, each of the phases of the battle and every single action that the boss makes is accompanied by a fittingly loud sound that should be quite audible over the din of the players battling around her, and in fact they should dwarf the player sounds by quite a lot. I’m wondering why you’re having trouble hearing the boss sounds.

Have you set the ‘Audio Quality’ slider to the far right? This allows for the highest number of sounds to play. Even though the boss sounds definitely take priority over any quieter sounds (such as player sounds) and will play in favor of them, this is a good place to start. Though setting to the far left will be less taxing for your CPU, which depending on the hardware you’re using might be provide preferable performance.

Also try to ensure that the audio volume sliders in the audio panel are not set too far to the left in the ‘Effects Volume’ category.

Other than that, there may be other things to troubleshoot in order to hear the appropriate sounds. Check back if any of my suggestions don’t allow you to hear the boss’s sounds in the Scarlet Hologram boss fight, which is one of the loudest encounters we have in the game, right along with Tequatl, the Great Jungle Wurm and the Marionette.

Plea to Support

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You’re welcome, BG!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Next RU: questions for Allie

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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I got a question.

What is the purpose of Ready ups?

Good question. I’ll take this one! Before I was hired at ArenaNet I ran show called “Guild Wars 2 Guru’s State of the Game”. Aside from the forums, it was one of the main bridges we had with the developers behind PvP and balance. Unfortunately for the show, last summer I was hired on at ArenaNet and had to shut it down.

I know we can’t always talk about extensively about what’s in development, but ideally we’d like for Ready Up to fill that gap, even if we’re just goofing around on stream a bit, playing some casual games. Ready Up happens twice as often as State of the Game did, and we won’t always have things to preview. That said, when we are finally ready to show something off, Ready Up is going to be the place you’re going to check it out.

The topics for each show are posted prior to each episode – allowing you to choose if the show is worth your time or not. They’re not mandatory. Even if we’re not talking about balance or features, etc, I’d still love to have everyone come hang out for an hour every two weeks. If you’re not interested in watching scrims, or whatever else we happen to be doing, then we’ll see you at the patch previews.

Hope that helps.

Edit: If you have suggestions for segments or topics for the show, outside of “tell us all the things” feel free to post them. I don’t spend as much time working on the show as I did when I was on the PvP team, but I’m all about improving where we can, and I know Allie feels the same way.

PS, Hi PvP forums, I missss youuuuu!

(edited by Josh Davis.6015)

I'm guessing this is phishing email?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I lost my Polla doll - suggestion for devs

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This isn’t really an account issue, so I’d like to suggest that you post this in a forum more appropriate for suggestions. Perhaps Guild Wars 2 Discussion? Thank you for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

No sound during cut

in Bugs: Game, Forum, Website

Posted by: Keenan Sieg

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Keenan Sieg

Sound Designer

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Hey Derrick, what language settings are you currently using?

Banned "Circumventing idle-time Restrictions"

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We don’t roll back or restore accounts because they were involved in cheating or exploiting. But you’re welcome to discuss the matter with support in a ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Got Scammed (While knowing {REPORT})

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Scammers can’t ‘always win’ if everyone else uses the Trading Post. Safety measures were integrated into the game. No way to get scammed if you use them.

Yes. Please use the Trading Post. Please tell your friends — even your sworn enemies — to use the Trading Post. If we all use the Trading Post, scammers are out of business in the blink of an eye!

We’ll take action on a ticket reporting a scammer, we just need sufficient data to research, including date, time, time zone, name of your character, name of the scammer.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Old gw1 account linked but hacked plz help

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I really believe the team can help you with your account. Did you submit a ticket in GW2? If it has been three days, post it in Tickets for Review and I’ll include it in my sweep tomorrow!

P.S. Yes, I still have The Frog. He is my constant companion in Guild Wars. The only thing is, I never left! I only moved to a different position in the company, but it was sweet of them to give me a party, anyway.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can I change my GW2 account name?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for posting that quoted content, AP. Makes it all official and I don’t need to write it out again.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Items issue

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Glad this got sorted for you. Thanks, forum members!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

New tickets to respond to an old ticket?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I see seven agent responses in your ticket, the last thanking you for suggestions. Looking at the ticket, it appears this issue has been resolved. If not, kindly post in the Tickets for Review thread and I’ll take a look at it again.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

API 2.0?

in API Development

Posted by: Stefan Larimore.6872

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Stefan Larimore.6872

Programmer

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Hi all. Yes, we are still working on the v2 APIs. It has been a little bit slow going for me due to having been pulled aside for higher priority items over the last few months. But progress is being made.

How to reach support to reset pt2

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hi Gaile,

I see you have locked my other post and I am not sure how to unlock it or link it to this one.

I sent off the e-mail as you indicated in my previous post.

Unfortunately they responded to open a request via the web site

I explained to them in the e-mail that the forms were not working for me.

I really would appreciate it if someone could have them read the e-mail to understand the issue.

Thanks

What number is that ticket?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Issue Follow-ups – Updated Regularly

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 11 March 2014

420678 – Resolved
428026 – Resolved
427982 – Resolved. Duplicate of 429867 and 436746. Duplicate tickets create delays.
425247 – Resolved.
405252 – Resolved.
434743 – Resolved.
412734 – Resolved. Final answer sent in ticket.
432165 – Resolved. Duplicate of 287104.
432947 – Still under review.
433705 – Still under review
435315 – In the restoration queue — this may take a couple more days.
422270 – Account ownership is in dispute. Please ask your friend to be patient, as these cases take extra time.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 11 March 2014

420678 – Resolved
428026 – Resolved
427982 – Resolved. Duplicate of 429867 and 436746. Duplicate tickets create delays.
425247 – Resolved.
405252 – Resolved.
434743 – Resolved.
412734 – Resolved. Final answer sent in ticket.
432165 – Resolved. Duplicate of 287104.
432947 – Still under review.
433705 – Still under review
435315 – In the restoration queue — this may take a couple more days.
422270 – Account ownership is in dispute. Please ask your friend to be patient, as these cases take extra time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't complete Reconnaissance story mission

in Bugs: Game, Forum, Website

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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Hey KimberRanger, there is a secondary bug with choosing Agent Batanga’s option on this step, we are working on a fix for the issue.

To Taimi's Creators

in Battle for Lion’s Arch - Aftermath

Posted by: Angel McCoy

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Angel McCoy

Narrative Designer

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We made Rubi taste them first. (just kidding)

(edited by Angel McCoy.1832)

Next RU: questions for Allie

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Can you please show us the armor you were issued to survive the forum?

This made me chuckle.

There is no armor, but knowing there are people who understand makes it a little better!

To Taimi's Creators

in Battle for Lion’s Arch - Aftermath

Posted by: Angel McCoy

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Angel McCoy

Narrative Designer

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Om nom nom nom nom… Oh good cookies! Thank you, Christina. I could taste the love in them. I had one of each! <3 You are so thoughtful.

To Taimi's Creators

in Battle for Lion’s Arch - Aftermath

Posted by: Scott McGough

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Scott McGough

Narrative Lead

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Christina,

The cookies arrived! 2 varieties: chocolate chip/butterscotch and berry. Both are delicious and the entire team is devouring them as I type this.

Thanks very much. Again, we didn’t need cookies because your reaction was rewarding enough, but mmm-MMMM! These are some good cookies.

—Scott McG

Game Update Notes - March 4, 2014

in Game Release Notes

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Bug Fixes:

• Fixed an issue that prevented players from completing the Six Minutes to Knightfall achievement.

Knowledge Base Out of Date Info

in Account & Technical Support

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Got confirmation from CS they will update the article. They said thanks!

Battle for Lion's Arch Open Issues and Tips

in Battle for Lion’s Arch - Aftermath

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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The ‘Six Minutes to Knightfall’ achievement should be obtainable in the upcoming build.

Also, in further Battle for Lion’s Arch news, make sure you spend your Found Belongings and Found Heirlooms before 3/18:

https://forum-en.gw2archive.eu/forum/info/news/Update-Alliance-Supplies-Found-Items/first#post3750166

No sound during tower collapsing cinematic

in Bugs: Game, Forum, Website

Posted by: Keenan Sieg

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Keenan Sieg

Sound Designer

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So there you have it. Bad Creative software caused this issue. I thought I’d at least post it here in case anyone ever comes across the same issue.

Fantastic news! Thank you for this report. These kinds of one-off variables are super valuable to us when it comes to debugging issues that only seem to affect random users.