Dev Tracker

Account Issue Follow-ups – Updated Regularly

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 6 March 2014

405954 – World Complete Issue. Will be addressed soon and responded to in the ticket.
405954 – World Complete Issue. Will be addressed soon and responded to in the ticket.
287104 – Agent is reviewing.
405323 – I note you have three tickets about hacking incidents, and you mention your e-mail was hacked. An agent will try to help but please be aware that we cannot continue to service account that are repeatedly compromised.
336696 – As previously explained, this is a known issue. I’ll see if there’s anything new to report.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 6 March 2014

405954 – World Complete Issue. Will be addressed soon and responded to in the ticket.
405954 – World Complete Issue. Will be addressed soon and responded to in the ticket.
287104 – Agent is reviewing.
405323 – I note you have three tickets about hacking incidents, and you mention your e-mail was hacked. An agent will try to help but please be aware that we cannot continue to service account that are repeatedly compromised.
336696 – As previously explained, this is a known issue. I’ll see if there’s anything new to report.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Suggestion] Moderator tools and Moderation

in Forum and Website Bugs

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Your thread title is fine. And thanks for that feedback. We can work on our messaging; it’s something we’ve been fine-tuning for a while since we started overhauling the system. Thanks for the feedback!

Collaborative Development: Ranger Profession

in CDI

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Thank you for the summary post, however, I did not see anything in there pertaining to WvWvW. We still have the problem of them dieing way to fast in zerg vs zerg. And we also have the large issue of us loosing 30% of our damage when defending or taking a keep/fort because pet’s will not scale up or down the walls. This includes the birds which will not fly up or down the wall to attack the targets. The only way I can see to combat this would be to have pets like all over class mechanics, an addition to our damage, not taking away from our damage. For instance, warriors get to do 100% of their damage and if they have full adrenaline they do an extra 15% damage. Ranger should be set up the same way with pets. Ranger’s should have 100% control of their damage and the pet, while alive, should be able to deal an extra 15% damage. If the pet is dead then it deals no extra damage like warriors with no adrenaline will deal no extra damage. We will still have the problem of the pets not being able to hit a moving target but at least the ranger will no longer have this handicap on them.

+1 #15characters

That’s because most of the suggestions I saw regarding WvW were either labeled PvX or WvW/PvE so I just put it under PvX.

Birthday booster loss

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I have asked about this and the team is investigating the possibility this is a bug. I don’t know any more at this time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unlink Authenticator

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I am glad to hear. And I note that happened in about 1/2 hour. Good for the team!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

[Rules of Conduct-related] So I wrote a hotkey macro...

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This thread is from last fall — six months ago — so I’m surprised to see it again today.

Mirah — your account was reinstated, as you said. The reason for the block was not in any way associated with the hotkey utility you mentioned.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Collaborative Development: Ranger Profession

in CDI

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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So, it looks like some of you have already pointed out that not all the feedback was added to that summary.

Please read the first part of my post and note that I said this is only part of what has been going around, and not all of the information we have gotten out of this thread. We have been reading, after all.

(edited by Allie Murdock.8152)

Award-winning Strategy for Knight loots

in Battle for Lion’s Arch - Aftermath

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Thank You arena net lol

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I think this article is a great read, and it contains a lot of explanations that help each of us understand security better: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Villain Twitter Accounts

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Loot Working as intended?

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Hello all,

If you have a specific concern regarding the 3 Knights, you can see Autumn’s update here: https://forum-en.gw2archive.eu/forum/livingworld/escape/Battle-for-Lion-s-Arch-Open-Issues-and-Tips/

Scarlet generals 3x runs NO champ bags !

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Greetings!

We have an open thread on this right now, with an update from Autumn. https://forum-en.gw2archive.eu/forum/livingworld/escape/Battle-for-Lion-s-Arch-Open-Issues-and-Tips/

Collaborative Development: Ranger Profession

in CDI

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Also, you guys can’t see this due to the limitations of formatting on our forums, but a lot of these points were made by many of you guys. As such, they are much more emphasized in the email threads and discussions we have internally.

24hrs + can't play no answer?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We ask that people not use the forums to follow up on tickets that are just a day or so old. While we consider any access issue to be important, it’s not possible for the agents to respond to everyone immediately, they need time to review the issue and respond.

If you need help after three days, visit the Tickets for Review Thread above. Thank you.

Update: I checked your ticket. You were sent a detailed response yesterday. If I’m reading it properly, you received an answer three minutes after you submitted your ticket.

If you didn’t get it, check the e-mail issues thread: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424 You are using one of the e-mail providers with known issues in blocking our e-mails. I suggest you read the thread and follow the steps I posted within it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Collaborative Development: Ranger Profession

in CDI

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Hey everyone,

I’ve tried to summarize most of the feedback we’ve been getting. Most of this are the big points that are being made and the high level with a few smaller suggestions and tweaks for inspiration.

Now, many of you might disagree with some of the feedback that others have been giving, but if you guys are going to take the time to write it, we’re going to take the time to read it.

These are some of the notes that I’ve been passing around to the balance team. Please know that this is not all of the feedback we’ve seen from you or from this thread.

PvX
General:

  1. Remove spirits. They clutter up the map and provide less strategic value with target changes.
    1. Instead, apply an aura to the pet that does the same thing spirits currently do.
      1. Obviously, this would be a huge rework and would require changes to spirit traits.
  2. More than any class in the game, Ranger requires a significant investment in traits before a large number of their utility skills are even work slotting.
  3. Ranger heals should match their purpose more.
    1. Reduce cooldown of Troll Unguent/add condi removal
    2. Increase radius of Healing Spring & increase cast time
    3. Reduce cooldown of Heal as one or reduce cast time.

Beastmastery & Pets:

  1. Pets need stat scaling.
    1. Stats could scale based on the Ranger’s stats and the pet’s family, with a weight on specific stats based on the individual pet
    2. Beastmastery should improve the pet stat scaling.
  2. Pets should take less damage from AoE and one-shot mechanics.
    1. Pets should take 30% damage from AoEs, be immune to one shot mechanics and take 25% damage from cleaves when not the selected target.
  3. Pets can’t keep up in combat.
    1. Melee range should be increased to 600 to accommodate the “run>stop>begin attack>cancel attack>run>stop” type mechanics you see throughout the game.
    2. Increase pet movement speed by 10-15%. Replace Agility Training with Vigorous training
    3. Pets have a hard time sticking to their target because they can’t attack and move at the same time. Increasing their speed could help increase their damage by just allowing them to keep up with their target.
    4. Allow pets to attack while moving.
  4. General QoL changes.
    1. When the pet is stowed, the Ranger should gain “aspect of the <pet name>” effect which provides unique buffs based on the pet family and specific pet.
  5. BM trait changes
    1. Signets should always affect the Ranger and require a beastmastery trait to also affect the pet.
    2. Use new UI symbols for each pet type and combine Rending Attacks, Stability Training and Intimidation training into one trait.
      1. With these traits the way they are, it discourages mixing pets and hurts build diversity.
    3. New trait: Master: Cleansing Swap: When you swap pets, you lose 2 conditions (ICD of 10 seconds).
      1. Counterplay – when ranger swaps pets, the pet loses boons
      2. Gives Rangers a good option for mobile condi removal.
    4. New trait: Grand Master: Camaraderie: When you swap pets, the inactive pet gains the same boons as the active pet (boon values are capped).
      1. Counterplay – if you swap when your pet is dead, there are no boons to copy.

Weapons:

  1. Ranger weapon sets are currently lacking in focus and should be redesigned so that weapon selection synergizes with specific playstyles.
    1. Longbow: Reward max range and synergize with pet.
      1. Vulnerability instead of damage increase with range (s1), cripple (s2), immobilize (s3), knockdown (s5)
      2. Pet might (s3), swiftness (s2), regen (s5)
    2. Shortbow: Condition Damage
      1. Burning (s3), Torment (s4), s3 should be s5 w/ leapback + confusion
    3. Sword: Power
      1. Dodge overrides animation (s1), s2 jumps reversed (first goes in, second goes out), s3 cast time reduced to better time evades
    4. Warhorn: Group/Pet buffs
      1. s4 gives Protection, Regen and Vigor to nearby allies
    5. Torch: Condition application
      1. S4 sets location of target on fire (small aoe), s5 causes burning and blindness
    6. Axe: Multiple target/power
      1. Base damage could be increased slightly
      2. S3 causes chill at target location (small aoe), s5 shouldn’t cancel movement, but speed could be reduced

Skirmishing:

  1. Remove traps from this line.
    1. They simply do not make sense here, because they are largely condition based but skirmishing is the crit line. That, or swap the stats of the skirmishing line altogether.
  2. Improve traps in terms of utility, damage and group oriented play.
    1. Give Rangers the option to fire off traps manually.

Wilderness:

  1. Wilderness experts should be the masters of poisons. Therefore, Rangers should have the most potent poisons available.
    1. Rangers should be given some trait options to improve poison in various ways (extended duration, improved healing suppression, higher damage values, bonuses against poisoned foes, etc.).

PvE
Beastmastery & Pets:

  1. Pets die easily in dungeons because they can’t dodge telegraphed skills.
  2. New Grandmaster minor: Companionship – Pet gains +7% stats bonus from the player.
  3. IV. Compassion Training – Heals for 30 at 300 range when you activate your pet.
  4. VIII. Stability Training – Urcine, Porcine, Devourer, Armor fish provides 3s stability at 300 range when activated in combat

General:

  1. Rangers need more group utility. Particularly in the upper tiers of dungeons
  2. Give them something similar to shouts.

Marksmanship:

  1. III. Keen Edge – Critical hits do +1% damage.
  2. IV. Signet Mastery – Grant power similar to Necro Signet Mastery.
  3. VII. Spotter – Should be moved to Skirmishing as Gradmaster minor.
    1. Rework to 5% crit chance & 3% crit damage
  4. Change VII to Hunter’s Tactics – +3% increase damage on disabled enemies (stun/daze/knockdown/fear/immob)
  5. IX. Beastmaster’s Might – pet does +1% damage for every boon on enemy
  6. X. Eagle Eye – Include shortbow. Provides 200 range and +5% damage on longbow and harpoon gun. (no range bonus for shortbow)
  7. XII. Remorseless – Next attack applies 3 stacks of vulnerability for 6s. 16 sec cooldown

Nature Magic:

  1. VIII. Evasive Purity – Dodging removes 1 conditions from you and your pet. (10s cooldown)
    Skirmishing:
  2. Should focus on weapon swapping, stuns, dazes and mobility in combat.
  3. Tail Wind – Provides +20% movement speed while in combat.

PvP
General:

  1. Some changes to Axe should be made to make it a more desirable weapon.
    1. Ricochet – Bounce your axe between foes, dealing heavy damage to the first target, and reduced damage to subsequent targets. [Vulnerability x2] 5s (With a buff to the base damage)
    2. Splitblade – Throw a spread pattern of five whirling axes that bleeds foes and grants swiftness if foes are hit. [Bleeding x5] 6.25s and *[Swiftness] 5s
    3. Winter’s Bite – Throw an axe that removes a two boons. Your pet’s next attack inflicts Chilled. [Chilled] 3.25s (Increase the base damage by a bit)
      Beastmastery & Pets:
  2. Pets are overpowered in condition builds
    1. Cats give condition builds high direct damage burst, while direct damage builds don’t get stronger with different pets.

100 Map Completion and no gift

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thank you for your updates. We don’t need any more character names at this time. We appreciate your providing them but we’re good now.

Update as of 6 March 2:30 PM Pacific: Progress has been made in researching this issue and we’ll be addressing the problem of missing Gifts of Exploration soon, on an individual basis. Watch your e-mails for updates on your tickets, with a message that the gifts have been sent. If you did not submit a ticket — and hey, even if you did -- watch you in-game mail for the transmittal message containing your rewards.

This is a priority and we have folks who are nose down, focusing on this very issue. Again, thank you for your patience as we work to resolve this pesky bug!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Battle for Lion's Arch Open Issues and Tips

in Battle for Lion’s Arch - Aftermath

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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No More Tricks, Scarlet

  • This achievement requires a good deal of skill and awareness, make sure you are watching for the red telegraphs that show where the Holograms will fire next and make sure you do not run through any active scorch marks during the fight, good luck!

The main problem with this achievement, afaik, is that sometimes you’re ported to Breachmaker when the fight is already ongoing, and instantly die due to spawning on “scorch mark”, so achievement fails from the very beginning.

That was another think I meant to mention, thank you for reminding me, Nighthawk. The Assault knights were intended to be a fight that players had to split up and fight at the same time, it is one of the issues we are currently looking at. The Scarlet Holo fight begins 5 minutes after the first Knight’s death; originally, this was not an issue because a map divided into groups of three would take down the Knights within 5 minutes of each other. However, with recent player tactic changes, the first Knight is dying as much as 10 minutes before players get up to the Breachmaker, meaning that you will portal up into an active fight, possibly die before you load in, and you can lose time on the Scarlet Holo Fight timer. We are working on ways to make sure that players will have much less risk to portal up to an in progress fight.

For the time being, I encourage you to encourage your fellow players to wait to kill the first Knight until a time where the other two Knights are closer to death. If you can get the Prime attunement in under 5 minutes from the first Assault Knight’s death, you will portal up to a grace period and you will have some time to load in and prepare yourself before the Prime Hologram begins her onslaught. Again, it is an issue we are aware of and should improve with the Assault Knight fixes.

Knights aren't dropping loot [Resolved]

in Battle for Lion’s Arch - Aftermath

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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Thank you for all the reports on this, we are currently working on the Assault Knights loot issue. For further updates, please refer to this post:

https://forum-en.gw2archive.eu/forum/livingworld/escape/Battle-for-Lion-s-Arch-Open-Issues-and-Tips/first

(edited by Moderator)

Battle for Lion's Arch Open Issues and Tips

in Battle for Lion’s Arch - Aftermath

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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I’ve seen the many posts on both this forum and the Game Bugs forum reporting issues with the Assault Knights and I’d like to take a few minutes to respond to you all. We are certainly not ignoring the forums, the lack of red posts is because I have been running around trying to get the issues you report fixed as quickly as possible and I have not always had the time to follow up on your threads and let you know!

In regards to the Assault Knights, we are currently working on issues with:

  1. How the Knights distribute their rewards to Players
  2. Design and balancing tweaks to help the all around functionality of the Assault Knight events

I do not have an ETA on the fixes, but be assured, they are of top priority. More details on exactly what was changed will be in the patch notes of the future hotfix when we release the fixes for both issues.

I would also like to touch base on the Achievements for the Battle for Lion’s Arch Release, in particular:

  • Six Minutes to Knightfall
  • No More Tricks, Scarlet
  • In Tune
  • Bigger, But Not Faster

All of the Battle for Lion’s Arch achievements have been tested for their functionality and do unlock correctly; I have a few tips/notes for each:

Six Minutes to Knightfall

  • This is likely not awarding due to the way we are currently awarding participation and rewards. Once we fix the first two issues listed in this post, this achievement should be attainable for everyone who gets event credit for an Assault Knight in a map.

No More Tricks, Scarlet

  • This achievement requires a good deal of skill and awareness, make sure you are watching for the red telegraphs that show where the Holograms will fire next and make sure you do not run through any active scorch marks during the fight, good luck!

In Tune

  • This achievement is also a tricky one, I would recommend you disable your auto attack so that you are precisely controlling when you hit the holograms. Necros, Rangers, Mesmers; watch your minions, pets, clones, and phantasms, their damage counts against you if you are not attuned. Engineers, your turrets fall under that category as well. For all professions, I would recommend crafting your build based solely on damage your character does and not use any summons or sources of outside damage. Again, attention is critical, always be aware of your current attunement and the attunement of the hologram you are fighting.

Bigger, But Not Faster

  • This achievement also requires vigilant attention. Watch for the large red Extraction telegraph rings as a warning. Keep your dodges saved for this skill only. A good time to dodge is when you see the Knight jump up into the air; dodge sooner/later than that and you will miss the window and get hit by the Extraction attack.

I hope this post goes some way in helping you all progress through the Battle for Lion’s Arch content and I’d like to thank you all for posting in this forum. You all are invaluable in helping us to respond to issues that arises quickly as possible.

Anet- Is this Official? Is this you?

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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Multiple members of my team have told you that those accounts are not associated with us. There is nothing more to say about it.

where is the option for 'delete account'?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I suggest you simply uninstall the game and move on.

If you prefer to handle this another way, please give the agents time to review this, because closing an account is so unnecessary that each case must be reviewed individually and handled on a case-by-case basis. But I strongly believe we will be able to help you. Thank you for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Collaborative Development: Ranger Profession

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hey everyone,

I know we haven’t been as responsive as some of the other CDIs, but part of that is because we have double the amount of posts as the next one down and we’re spending most of our time reading and discussing the issues internally.

Given that, I’m going to lock the thread for now so that the team and I can catch up and discuss/summarize the feedback we’ve gotten.

Thanks so much for keeping it going!

Hi All,

I want to re-emphasize a few points i have made recently in regard to the CDI:

1: The primary purpose of the CDI is for the team to read your proposals, discussions and suggestions.
2: This allows us to then evaluate our end, discuss and then give our thoughts back to the group.
3: This particular topic is very big and thus there is a lot for us to discuss internally.
4: We will get back as often as we can with a summary of our thoughts. This said point 1 is still super valuable in of itself.
5: Finally the Devs are part of the CDI, fellow group members. Therefore we don’t want to pay lip service by commenting on posts that are not worthwhile to do so, in some beleaguered attempt at some kind of marketing exercise.
6: Thus please don’t expect a deluge of red posts especially on such a big thread.

Finally thank you for spending your time to contribute to the discussion and ultimately make GW2 the very best game it can be.

Chris

Fixed a typo.

Chris

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Important Note: We still are working on the World Complete issue. As our updates have stated — in the forum thread on the subject and in the tickets themselves — this issue is taking longer to resolve but agents are on the case, and this will be sorted out as soon as possible.

Please do not post tickets about the World Complete issue in this thread. They will be addressed and each ticket responded to individually through the system.

Thank you for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’ve been trying to get this past the automated responses for nearly a month now.
Ticket #426679

You have not been receiving automatic responses. Every response has come from an agent (other than the first automatic “We got your ticket” response.) You have submitted four tickets about this matter, and each time an agent has given you an answer and has explained the policy related to your request. If they use similar phrasing, that’s to be expected, as they are explaining policy and responding to multiple tickets related to the same request.

An agent will review this because I noted you added a new element to your request that I want to have looked at, but be assured that each answer is from a human being, and is chosen with care.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Anet- Is this Official? Is this you?

in Guild Wars 2 Discussion

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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Okay, let’s do this. Here are all of the accounts run by us here at ArenaNet:

@GuildWars2
@GuildWars2_ES (Spanish-language)
@GuildWars2_FR (French-language)
@GuildWars2_DE (German-language)
@ArenaNet
@GuildWars
@GuildWars_FR (French-language, inactive)

That’s the whole list. Any account not on this list is not an official ArenaNet account and not something that we contribute to.

Report AFK people under "botting"?

in Battle for Lion’s Arch - Aftermath

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Actually, that’s an interesting question since we’ve been told by Anet to report AFKers in this instance.

https://forum-en.gw2archive.eu/forum/livingworld/escape/Report-AFK-people/3721305

That’s not what that post says at all. People are piling claims of botting and griefing on the AFKers and the response is, “If you think it violates the CoC, report them and let ANet make the call.” It is not confirming nor denying a stance by ANet on AFKing.

Thanks for the assist!

This is correct.

The forum is not a place to discuss exploits, griefing, harassment, or other things which violate our Forum Code of Conduct. If you see anything in-game you feel falls under this umbrella, please report it in-game or submit a ticket. We do not allow these discussions on the Guild Wars 2 forums.

Anet- Is this Official? Is this you?

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Neither of those Twitter accounts are run by ArenaNet.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Reddit repost regarding twitter

in Lore

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Those Twitter accounts are not run by ArenaNet.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Anet- Is this Official? Is this you?

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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We also haven’t provided the person who is running that account with any information. Anything they post, that isn’t something that we’ve already announced, is pure speculation.

Collaborative Development: Ranger Profession

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hey everyone,

I know we haven’t been as responsive as some of the other CDIs, but part of that is because we have double the amount of posts as the next one down and we’re spending most of our time reading and discussing the issues internally.

Given that, I’m going to lock the thread for now so that the team and I can catch up and discuss/summarize the feedback we’ve gotten.

Thanks so much for keeping it going!

Hi All,

I want to re-emphasize a few points i have made recently in regard to the CDI:

1: The primary purpose of the CDI is for the team to read your proposals, discussions and suggestions.
2: This allows us to then evaluate our end, discuss and then give our thoughts back to the group.
3: This particular topic is very big and thus there is a lot for us to discuss internally.
4: We will get back as often as we can with a summary of our thoughts. This said point 1 is still super valuable in of itself.
5: Finally the Devs are part of the CDI, fellow group members. Therefore we don’t want to pay lip service by commenting on posts that are not worthwhile to do so, in some beleaguered attempt at some kind of marketing exercise.
6: Thus please don’t expect a deluge of read posts especially on such a big thread.

Finally thank you for spending your time to contribute to the discussion and ultimately make GW2 the very best game it can be.

Chris

Anet- Is this Official? Is this you?

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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No, that twitter account is not run by ArenaNet.

Collaborative Development: Ranger Profession

in CDI

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Hey everyone,

I know we haven’t been as responsive as some of the other CDIs, but part of that is because we have double the amount of posts as the next one down and we’re spending most of our time reading and discussing the issues internally.

Given that, I’m going to lock the thread for now so that the team and I can catch up and discuss/summarize the feedback we’ve gotten.

Thanks so much for keeping it going!

Re: Pistol Whip

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Hey everyone,

I appreciate all of the great feedback. I think the 5 pages we have here is a good representation of the various feelings on the current state of Thief and Pistol Whip, so I’m going to go ahead and lock the thread.

Thanks all!

Explain how it is working at arenanet.

in PvP

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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As the first post has been deleted, this thread is now closed.

CDI- Fractal Evolution

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I am going to be afk for a few days from tomorrow morning as I will be in hospital but as soon as I start feeling better and more awake I will catch up again on the thread.

Chris

Get well soon!

Thanks. I appreciate it.

Chris

CDI- Fractal Evolution

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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A quick question:

Are we going to see changes to Fractals anytime before November?

Hi Zelyhn,

Sorry I cant answer this question. We don’t give out development/schedule details as noted in my original post.

Chris

CDI- Fractal Evolution

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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In regard to topics I would like to see (if that’s ok):

- Continued discussion about lore in fractals.
- Suggested scenarios (boss, encounter and level design) based on current mechanics and systems in fractals.

Chris

I have put a lot of thought in creating combat scenarios that require more of the way we build our characters. I’ve linked to these scenarios in the past, but I’ll adjust them now for fractals and post them here in batches. (While also spicing up the lore) These are not full fractals, just encounters with a lot of focus on strategy.

Here are the first few:

The arena of Orr


Background setting: We are gladiators in the prosperous Orr of the past.

The orrian king is a cruel tirant as well as a skilled magician, we have to fight our way out of the arena to eventually slay the tyrant.

The encounter:

The arena is a circle with poisoned spikes as a wall. The monsters in it use pushback skills or explosions to try and land players into the spikes, while the players must try to do the same to the monsters. These monsters try to stay well clear of the spikes and frequently return to the middle of the room. Some of them have stability that can be removed, which they’ll regain as their stability skill recharges.

Players will take damage from both the monsters and the spikes, but the monsters only take damage while they are poisoned by the spikes and they lose a lot of health from landing in the spikes. This would make it possible for teams with a lot of pushes to take out the monsters quicker than a team which only has a few. Although both will be able to kill the monsters eventually.

For professions without cc, they can make use of some of the weapons that can be found in the prison chambers that the fractal starts out in. These are not meant to deal much damage, but fairly good at pushing foes around.

Strategies pushed in this encounter: stability, push/pull and boon removal.

Three titans and the Door of Komalie


Background setting: The gateway between Tyria and the Realm of Torment before the mursaat came in.

We see Komalie fighting demons in the Realm of Torment. She’s been at it for ages to keep the demons from building up an army of Titans at their foundry of failed creations. This time the Titans are too strong however, and she is forced to get back to Tyria. Three titans follow her into Tyria before she manages to close the door. They take her life and it is up to us to take them down.

The encounter:

Three mighty Titans are capable of blasting everyone to bits with a massive spell. However, the casting of the spell is a delicate ritual on its own and interrupting it is a very doable task. The titans are tough and it some time to bring one down. They’ll try to complete their grand spell very often, but any interrupt works. Once it is unleashed, no dodge will save you, only invulnerability might… for whatever the duration. The animation of the spell is a really obvious symbol forming above their ‘heads’.

A fallen Titan will spawn smaller titans that will try to bash your skull in while the team tries to keep the bigger Titans from ever delivering one massive spell. There is a fair amount of AoE, so stacking up to get the Titans together is rather risky.

Strategies pushed in this encounter: all interrupts.

Among the ranks of the stone dwarves


Background setting: Between the rise of Primordius’ first minion and present day, the stone dwarves have been fighting destroyers. We join them in battle.

The encounter:

Both the dwarves and destroyers are very powerful NPC’s. This encounter would be all about supporting the stone army. Due to the sheer number of npcs and the strength of them, our own damage output pales in comparison. The support we can grant through area weakness, poison (to counter the destroyers healing), protection, retaliation, chill, reflects, stability, aegis, combo fields, might, and banners etc. are great though.
The players would have to move carefully, because the destroyers can take you out quite easily. More importantly, the NPC’s will try to ressurect you, lowering their arms.

It would be a battle that is so balanced that it takes quite a bit of time before it’s done but it would inevitably end in a loss if it weren’t for the players presence.

Strategies pushed in this encounter: support skills of all sorts.

I love these encounter ideas.

Chris

CDI- Fractal Evolution

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Just a quick procedural question.

When will this CDI thread cycle end, and when will the next thread to discuss the CDI process start?

That a good question. I am really enjoying the current conversation and ideas so I think until at least Wednesday next week and then the process evolution will follow shortly after.

I am going to be afk for a few days from tomorrow morning as I will be in hospital but as soon as I start feeling better and more awake I will catch up again on the thread.

Chris

Credit Card problems

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Well, heck! I don’t know why that would happen. I will say that it wouldn’t be possible for me to securely gather the info here on the forums that would enable us to help you. So may I suggest you please submit submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to answer your questions.

We really want you to be able to make these purchases. Heck, you help support our game and future development when you do! So I hesitate to ask you to take even more time to fill out a ticket, but for security’s sake, I think that’s the best thing to do.

Can you update me if it got resolved? Thank you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Accidentally Deleted Predator, No Prompt

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I do not know what the outcome of this situation will be, but I am sure that we’ll do the best we can to help.

However, I’d like to take this opportunity to gently remind all forum members that the way to get help for your individual situation is to submit a support ticket. Posting your account details and a description of situation and your desired outcome in the forums won’t result in an individual review, investigation, and resolution. Nor will clicking “report” in the game result in the necessary ticket. We simply need to hear from you in a ticket, so we can discuss the matter with you directly.

So please submit any questions you may have about your individual accounts by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to answer your questions.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

No initial reply to ticket

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Looks like this got resolved yesterday.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to Buy Gems—"Risk Management" Feature

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’d like to suggest that you get in touch with Customer Support again, if it truly has been three months since you contacted them. Sometimes, we find that periodic changes in the billing parameters successfully allow someone to make a purchase who previously was unable to do so.

Also, did they recommend purchasing pre-paid gem cards from a retailer? I’m pretty sure you can purchase those on-line through a retailer, get them sent to you (or the code relayed to you, I’m not sure how they work), and then you’ll be able to use those pre-paid cards to make Gem Store purchases.

I’m sorry for the inconvenience and hope you soon get that “asparagus golem.”

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Issue Follow-ups – Updated Regularly

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 5 March 2014

412579 – Resolved
349042 – Resolved. The response sent to you on February 20th was correct: the item will not be replaced.
408291 – Final answer: The account will not be reinstated because it was in breach of the User Agreement.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: 5 March 2014

412579 – Resolved
349042 – Resolved. The response sent to you on February 20th was correct: the item will not be replaced.
408291 – Final answer: The account will not be reinstated because it was in breach of the User Agreement.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

My Serial is playing hide and seek

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The serial code is very rarely required to obtain help. It may come into play if two people claim and account and both have identical information. At that point, the serial code can be critical. But for 99.9% of all support issues, you can leave that field blank, provide the other information you’re able to provide, and the team will be able to help you.

Not true. Unless they’ve changed their policy…

I had to fight with your team to retrieve my password after it had asked me for my serial code. When i finally got access, I asked if I could get my serial code for future incidents and i had to run around the bush with them until I got it.

But it is true, I assure you! Those who are not able to provide the serial code can be helped by providing other information. Right now, resetting a password through one means asks for the serial code, but having a serial code really is seldom required and there are other ways to reset the password, specifically contacting Support.

Of course, in cases of an account compromise, shared accounts, or in instances when an account goes into disputed ownership, having the code can be essential, as I said. But for normal cases, it is seldom required.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - March 4, 2014

in Game Release Notes

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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Bug Fixes:

• Fixed a server crash.
• All overflow maps that begin up to 10 minutes after the hour will run their own version of the Battle for Lion’s Arch event.
• Fixed the description on the Assault Knight Power Cores to correctly reference Crystalline Dust instead of Incandescent Dust.

Tormented Staff, seriously!?

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Howdy! We already have a feedback thread for the Tormented Weapons. You can leave your feedback here: https://forum-en.gw2archive.eu/forum/game/bltc/Tormented-Weapons-Feedback-Thread

Romance Repetition

in Battle for Lion’s Arch - Aftermath

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Since the thread has not been able to stay on-topic and respectful, we are closing the thread. You all are welcome to be critical and discuss the game, but name-calling, trolling, inappropriate content, and the like are not appropriate for the Guild Wars 2 forums. You are welcome to re-post your feedback in a respectful, constructive manner. Want to know how to give good feedback? Read this post: https://forum-en.gw2archive.eu/forum/game/gw2/How-to-Give-Good-Feedback

Dev livestream: Ready Up: Feb 28 @ 12pm – Devs storm EotM!

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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It’s not gone yet. Will be in the March 18th build, though. You still have a little under 2 weeks to use it up!