Guild Wars 2

Experiencing the same problem now. Everything worked well yesterday, at the moment neither my character on Drakkar Lake nor on Jade Quarry are playable.

ISP: Kabel Deutschland

I have had random lag spikes and terrible rubber banding issues for the past 2-3 days, both in PvP and PvE, and I can’t seem to solve the issue regardless of what I do.

0/ 25 = 0 % |
1 2 ms 0/ 25 = 0 % 0/ 25 = 0 % 192.168.1.254
4/ 25 = 16 % |
2 95 ms 4/ 25 = 16 % 0/ 25 = 0 % ua-85-227-200-1.cust.bredbandsbolaget.se [85.227.200.1]
0/ 25 = 0 % |
3 —- 25/ 25 =100 % 21/ 25 = 84 % ti3001d400-xe6-1-0.ti.telenor.net [146.172.107.5]
0/ 25 = 0 % |
4 —- 25/ 25 =100 % 21/ 25 = 84 % ti3001c400-ae1-0.ti.telenor.net [146.172.99.69]
0/ 25 = 0 % |
5 —- 25/ 25 =100 % 21/ 25 = 84 % ti3001b400-ae4-0.ti.telenor.net [146.172.105.58]
0/ 25 = 0 % |
6 97 ms 4/ 25 = 16 % 0/ 25 = 0 % verizon-1.ti.telenor.net [148.122.8.182]
0/ 25 = 0 % |
7 —- 25/ 25 =100 % 21/ 25 = 84 % ae1.XT2.FFT1.ALTER.NET [140.222.232.69]
0/ 25 = 0 % |
8 111 ms 4/ 25 = 16 % 0/ 25 = 0 % ae1.GW8.FFT4.ALTER.NET [149.227.16.54]
2/ 25 = 8 % |
9 104 ms 6/ 25 = 24 % 0/ 25 = 0 % 213.71.135.138
0/ 25 = 0 % |
10 —- 25/ 25 =100 % 19/ 25 = 76 % 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 25 = 0 % |
11 106 ms 6/ 25 = 24 % 0/ 25 = 0 % 206-127-158-1.ncsoft.com [206.127.158.1]

Your location: Germany
Time and date of incident (plus time zone): 2000 gmt
Game World: Piken Square WvW red borderland map
Brief description of what you’re seeing: heavy latency spikes (skillag) and unable to cross a portal

C:\Users\User>pathping 206.127.146.51

Routenverfolgung zu 206-127-146-51.ncsoft.com [206.127.146.51]
über maximal 30 Abschnitte:
0 User-PC.Speedport_W_724V_Typ_A_05011602_00_001 [192.168.2.101]
1 Speedport.ip [192.168.2.1]
2 217.0.118.23
3 217.0.83.146
4 f-eb7-i.F.DE.NET.DTAG.DE [62.154.16.182]
5 80.157.129.70
6 ae5.XT2.FFT1.ALTER.NET [146.188.6.105]
7 ae1.GW8.FFT4.ALTER.NET [149.227.16.54]
8 213.71.135.138
9 206-127-157-86.ncsoft.com [206.127.157.86]
10 206-127-157-102.ncsoft.com [206.127.157.102]
11 206-127-146-51.ncsoft.com [206.127.146.51]

Berechnung der Statistiken dauert ca. 275 Sekunden…
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 User-PC.Speedport_W_724V_Typ_A_050
11602_00_001 [192.168.2.101]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Speedport.ip [192.168.2.1]
0/ 100 = 0% |
2 —- 100/ 100 =100% 100/ 100 =100% 217.0.118.23
0/ 100 = 0% |
3 48ms 0/ 100 = 0% 0/ 100 = 0% 217.0.83.146
0/ 100 = 0% |
4 59ms 0/ 100 = 0% 0/ 100 = 0% f-eb7-i.F.DE.NET.DTAG.DE [62.154.1
6.182]
0/ 100 = 0% |
5 —- 100/ 100 =100% 100/ 100 =100% 80.157.129.70
0/ 100 = 0% |
6 66ms 0/ 100 = 0% 0/ 100 = 0% ae5.XT2.FFT1.ALTER.NET [146.188.6.
105]
0/ 100 = 0% |
7 56ms 0/ 100 = 0% 0/ 100 = 0% ae1.GW8.FFT4.ALTER.NET [149.227.16
.54]
1/ 100 = 1% |
8 299ms 1/ 100 = 1% 0/ 100 = 0% 213.71.135.138
2/ 100 = 2% |
9 —- 100/ 100 =100% 97/ 100 = 97% 206-127-157-86.ncsoft.com [206.127
.157.86]
0/ 100 = 0% |
10 —- 100/ 100 =100% 97/ 100 = 97% 206-127-157-102.ncsoft.com [206.12
7.157.102]
0/ 100 = 0% |
11 301ms 3/ 100 = 3% 0/ 100 = 0% 206-127-146-51.ncsoft.com [206.127
.146.51]

Ablaufverfolgung beendet.

Can’t even play horrible lag mostly in pvp servers NA player. Been experiencing this for the past 3 weeks…

7:30 pm January 28
Kessex hills
Whiteside Ridge

Every time i play the game around 30 min into playing it i get some lag and there begins to be a delay between when i use my skills and when they are used, the mobs start teleporting and everything just becomes delayed/laggy.

Dear ArenaNet,

In the absence of the odd undersea cable issues, connection with the game has always been relatively stable and fast. However only very recently (less than 48 hours), the game has been unplayable for me even in pve. Before suggesting that it is due to ISP issues, please look at the attached screenshot. Unlike many others, the lag / latency I can live with since I don’t do much pvp at all. However, the main problem I am having is the packet loss. Please look into this matter. Any advice in the interim on how to play over the weekend while this is being investigated into is very much appreciated.

This lag issue is getting worse and worse every day. Last night, I literally had like a three minute freeze of the game. After that, the events flushed though and I got to watch myself down, rally a bunch of times, eventually get defeated and revived, all within a few seconds. About half a minute after, it froze again. I think it should be obvious that this qualifies as “unplayable”.

Now, there have been lots of people throwing around their opinions as to who is at fault here, but (merely skimming this thead due to the huge number of posts) I get the impression that logic is rarely involved. So let’s look at this scientifically: Correct me if I’m wrong, but the connection goes somewhat like this:

me >> my ISP >> backbone types nodes >> NCSoft’s ISP >> NCSoft

If the issue were with…
- …me, this thread would not exist, as I would be (almost) the only one having this problem.
- …my ISP, at the very most, only Germans would have this problem, but it seems to concern all of Europe.
- …the internet backbones, we could tell by the all around pillaging and plundering, since the internet breaking down is tantamount to the apocalypse in this day and age.
- …NCSoft, everyone would have this problem, but only EU seems to have it with NA working fine.

This leaves only one: The networks on NCSoft’s “end” seem to have issues. Now, many of the traces have ostensibly confirmed that this is the case. With the number of pathping logs posted here and Haruhi knows how many emails with such logs sent to the support, I would think there should be enough data to root out the network(s) causing problems. That said — how to put this delicately? Get a proper ISP, NCSoft! And, with that down, drop the one/s that is/are garbage. Clearly, some of the networks (through which EU traffic seems to be routed, but not NA traffic) are about as good at providing connectivity as a blind carrier pidgeon.

UncleSniper… If you care to look at the the screenshot I took of the pingplotter which I have attached in the post above yours, it is proof that the problem isn’t with the local servers. And while it is true, there is lag in the backbone nodes, it is the only at the NCSoft IPs where there are packet loss of up to 28% (10% first time round and then 20% next time). While I am no IT expert, I believe that packet loss only occurs in 2 settings -

1. Corrupt data
2. Congested network (more common).

Horus Nightlight.1276:

UncleSniper… If you care to look at the the screenshot I took of the pingplotter which I have attached in the post above yours, it is proof that the problem isn’t with the local servers. And while it is true, there is lag in the backbone nodes, it is the only at the NCSoft IPs where there are packet loss of up to 28% (10% first time round and then 20% next time). While I am no IT expert, I believe that packet loss only occurs in 2 settings -

1. Corrupt data
2. Congested network (more common).

Looking at the picture and performing whois on the nodes there, I get:

192.168.0.1 = IANA private, obviously = “me” in my above scenario
115.132.109.* = TELEKOM MALAYSIA BERHAD [MY] = “my ISP”
10.55.32.148 = IANA private (WTF is that doing in there, anyway?)
all the .telia.net nodes = TeliaSonera AB [EU] (duh)
all the .ncsoft.com nodes = NC INTERACTIVE, INC. [US -> TX] = “NCSoft”

Since there are no nodes between the .telia.net and .ncsoft.com blocks, I must assume that NCSoft is directly on Telia, so those nodes equate both the “backbones” and the “NCSoft’s ISP” parts in my scenario. Now looking at where the latency spikes are introduced on your graph, that’s pretty much exactly in the Telia nodes — therefore, my theory of “NCSoft’s ISP is borked” is actually supported by your log.

As for the packet loss, the ping packets are very likely routed exactly as the trace indicates. That means, in theory, any node “further up” could be dropping them, such that they don’t arrive at (or return from) the node in question. In other words, it’s quite concievable that Telia is the one losing the packets. If it were NCSoft’s servers, that would mean the EU servers are dropping lots of packets, but the NA server are not — and yet, both seem to be in the same datacenter, making this interpretation extremely unlikely.

Edit: To be fair, the point where the latency spikes is essentially the point where the transatlantic lines sit, so delay in principle is almost inevitable at that point. However, since no bigger spikes are further down the pipeline, we must assume that the spike that is there is actually the issue. As such, my theory still holds; consequently, NCSoft needs to step into Telia’s toes.

Edit 2: On second thought, the change in continent would be further into the block, whereas the increase in latency is not. Perhaps disregard edit 1. :P Trying tunneling via USA for tonights raid — we’ll see whether this solves things. Either way, I got the pathping thingy all primed and ready in a batch script, so if massive lag strikes again, I’ll at least have my own trace to fall back on.

“Und täglich grüßt das Murmeltier!”

It was fine for 1 or 2 weeks, but then we are bag to the lags. Can it really be that hard to fix this? I never had any lag issues like that in another game, it’s only GW2, so what the hell are you doing wrong or different?!

And so you get your infos you’d like to have but dont know cause you already know it.

Germany
Telekom
5-10pm

Your location : Malaysia
Time and date of incident (plus time zone) : around 0800, 31st Jan 2015, GMT+8
Game World : Far Shiverpeak
Brief description of what you’re seeing : Character rubberbanding, skill flashing, lagging for about 3-4 minutes and sometimes I just dced. It’s so bad that it’s unplayable.

Your location : Poland
ISP: Orange
Time and date of incident (plus time zone) : 8:10 pm Server Time (9:10 CET), 31st Jan 2015
Game World : Gandara
Server IP: 206.127.146.87.0
Brief description of what you’re seeing : Rubberbands, freezes, general “skill lag”, code 7 and DC
The problem seems to occur (always) on the 10th hop when I tracert.

OK, with tonight’s findings, and observing the flow with all this in mind, I’m more and more getting the feeling we might have gone about this all wrong.

- The VPN tunnel to the US didn’t resolve the issue, despite altering the route to a different T1 as intended.
- There were times when I could play fairly decently with the tunnel, despite having 70% (!) packet loss the entire time.
- If somebody could name a server in Texas to which I could maintain a TCP connection for an extended period of time, I would do so and check whether I get disconnected from it when I get disconnected from GW2. I do get the feeling I would not.
- The lag issues ramp up in the evenings, when most people play GW2. Someone mentioned that WildStar (also by NCSoft, no?) apparently has the same issue — probably also played in the evening, when people come home from their jobs…
- It used to work flawlessly, but has been slowly getting worse and worse. Now consider that different ISPs, including different T1s, are in use and are all experiencing this issue. I refuse to believe that, starting 4 months ago, the backbone networks have started messing up the (entire!) internet and keep making it worse.

As such, I am now convinced that the issue is, in fact, server lag rather than network lag; this would, IMHO, explain all of the above. ArenaNet/NCSoft have been selling more and more copies of the game and the lag has been getting worse and worse. Just recently, the whole “75% off GW2” thing happened and, sure enough (for me, anyway), the lag had a quantum leap. Did you, by any chance, forget to buy new servers to accomodate the ever-increasing player base? Did you perhaps increase the population limit of the existing servers to offset it? Some of our guild literally “passed on” their lag to other players tonight… I smell insufficient resources on the servers.

I assume you ArenaNet people have tried to reproduce the problem? If it was me, I would now take my laptop right into the datacenter and plug it into the local network there, then “play” on an EU server in the evenings every day for one week. That should quickly determine whether the internet is the issue. If the lag persists despite the “direct connection” (which I’ve come to suspect), you’ll know for sure (and the vast majority of posts in this thread (including my own) as well as the “e-mail the logs” campaign might be rendered moot).

Edit: I realize that my revised theory effectively contradicts my previous one. However, when I said “If the problem were with NCSoft, everyone would have this problem, but only EU seems to have it”, I assumed equal server load between NA and EU. If you drop this overzealous assumption, the NCSoft servers being the problem becomes quite conceivable indeed.

Target Name: 206-127-146-56.ncsoft.com
IP: 206.127.146.56
Date/Time: 2/1/2015 3:21:34 PM to 2/1/2015 3:23:49 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 10 0 0.0 0 1 0 speedport.ip [192.168.2.1]
2 10 0 0.0 17 32 18 [217.0.117.196]
3 10 0 0.0 17 125 38 [87.190.163.18]
4 10 0 0.0 17 56 21 [217.239.42.194]
5 10 0 0.0 17 39 20 [80.156.162.66]
6 10 8 80.0 31 31 31 ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74]
7 10 9 90.0 31 31 31 ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74]
8 10 0 0.0 23 45 25 [195.16.161.58]
9 10 0 0.0 22 61 27 206-127-157-86.ncsoft.com [206.127.157.86]
10 10 0 0.0 24 29 26 206-127-157-102.ncsoft.com [206.127.157.102]
11 10 0 0.0 23 40 25 206-127-146-56.ncsoft.com [206.127.146.56]

It’s always the kittening level3 in Frankfurt. It’s caused more than one major internet outage in this part of Germany.

Your location: Poland
Time and date of incident (plus time zone): 16:30-1:00 CET
Game World: Blacktide
Brief description of what you’re seeing: Stable as always 60FPS, and up to 30s skill freezes, ending up with dc.

I came back to game after a while and it’s almost unplayable for most of the day. It’s problem since week or more.

Your location : Poland
ISP: Orange
Time and date of incident (plus time zone) : 4:39 pm Server Time (5:39 CET), 1st Feb 2015
Game World : Gandara
Server IP: 206.127.146.54
Brief description of what you’re seeing : Rubberbands, freezes, general “skill lag", players teleport around me
The problem seems to occur (always) on the 10th hop (like the last time) when I tracert.

Terrible lags in spvp and outdoor only in GW2. No other games/sites affected.
Location: Russia
ISP: Rostelekom
Time: any, not depending on it.
Server: Desolation EU.

—> pathping -w 500 -q 25 -4 64.25.39.1 <--

Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]
over a maximum of 30 hops:
0 amazebox [192.168.1.2]
1 192.168.1.1
2 broadband-77-37-208-1.nationalcablenetworks.ru [77.37.208.1]
3 * mtk-111-lag2-89.msk.ip.ncnet.ru [77.37.254.94]
4 m9-cr01-be4-89.msk.ip.ncnet.ru [77.37.254.93]
5 95.167.12.248
6 87.226.133.252
7 s-b3-link.telia.net [213.248.95.105]
8 s-bb3-link.telia.net [213.155.133.18]
9 kbn-bb3-link.telia.net [62.115.139.169]
10 nyk-bb1-link.telia.net [213.155.134.50]
11 * dls-b21-link.telia.net [213.155.133.177]
12 ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
13 * 64.25.32-9.ncsoft.com [64.25.32.9]
14 64.25.32-26.ncsoft.com [64.25.32.26]
15 64.25.33-1.ncsoft.com [64.25.39.1]

Computing statistics for 93 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 amazebox [192.168.1.2]
0/ 25 = 0% |
1 0ms 0/ 25 = 0% 0/ 25 = 0% 192.168.1.1
0/ 25 = 0% |
2 1ms 0/ 25 = 0% 0/ 25 = 0% broadband-77-37-208-1.nationalcablenetworks.ru [77.37.208.1]
0/ 25 = 0% |
3 2ms 3/ 25 = 12% 3/ 25 = 12% mtk-111-lag2-89.msk.ip.ncnet.ru [77.37.254.94]
0/ 25 = 0% |
4 3ms 0/ 25 = 0% 0/ 25 = 0% m9-cr01-be4-89.msk.ip.ncnet.ru [77.37.254.93]
0/ 25 = 0% |
5 10ms 0/ 25 = 0% 0/ 25 = 0% 95.167.12.248
0/ 25 = 0% |
6 26ms 3/ 25 = 12% 3/ 25 = 12% 87.226.133.252
0/ 25 = 0% |
7 28ms 0/ 25 = 0% 0/ 25 = 0% s-b3-link.telia.net [213.248.95.105]
2/ 25 = 8% |
8 49ms 4/ 25 = 16% 2/ 25 = 8% s-bb3-link.telia.net [213.155.133.18]
0/ 25 = 0% |
9 50ms 2/ 25 = 8% 0/ 25 = 0% kbn-bb3-link.telia.net [62.115.139.169]
3/ 25 = 12% |
10 157ms 5/ 25 = 20% 0/ 25 = 0% nyk-bb1-link.telia.net [213.155.134.50]
1/ 25 = 4% |
11 195ms 10/ 25 = 40% 4/ 25 = 16% dls-b21-link.telia.net [213.155.133.177]
0/ 25 = 0% |
12 —- 25/ 25 =100% 19/ 25 = 76% ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
0/ 25 = 0% |
13 167ms 9/ 25 = 36% 3/ 25 = 12% 64.25.32-9.ncsoft.com [64.25.32.9]
0/ 25 = 0% |
14 —- 25/ 25 =100% 19/ 25 = 76% 64.25.32-26.ncsoft.com [64.25.32.26]
0/ 25 = 0% |
15 164ms 6/ 25 = 24% 0/ 25 = 0% 64.25.33-1.ncsoft.com [64.25.39.1]

Trace complete.

—> pathping -w 500 -q 25 -4 206.127.158.1 <--

Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]
over a maximum of 30 hops:
0 amazebox [192.168.1.2]
1 192.168.1.1
2 broadband-77-37-208-1.nationalcablenetworks.ru [77.37.208.1]
3 * mtk-111-lag2-89.msk.ip.ncnet.ru [77.37.254.94]
4 m9-cr01-be4-89.msk.ip.ncnet.ru [77.37.254.93]
5 87.226.227.86
6 87.226.133.252
7 s-b3-link.telia.net [213.248.95.105]
8 s-bb4-link.telia.net [80.91.249.216]
9 ffm-bb2-link.telia.net [62.115.143.109]
10 ffm-b11-link.telia.net [62.115.137.175]
11 ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
12 206-127-157-86.ncsoft.com [206.127.157.86]
13 206-127-158-1.ncsoft.com [206.127.158.1]

Computing statistics for 81 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 amazebox [192.168.1.2]
0/ 25 = 0% |
1 1ms 0/ 25 = 0% 0/ 25 = 0% 192.168.1.1
0/ 25 = 0% |
2 2ms 0/ 25 = 0% 0/ 25 = 0% broadband-77-37-208-1.nationalcablenetworks.ru [77.37.208.1]
0/ 25 = 0% |
3 2ms 1/ 25 = 4% 1/ 25 = 4% mtk-111-lag2-89.msk.ip.ncnet.ru [77.37.254.94]
0/ 25 = 0% |
4 3ms 0/ 25 = 0% 0/ 25 = 0% m9-cr01-be4-89.msk.ip.ncnet.ru [77.37.254.93]
1/ 25 = 4% |
5 10ms 1/ 25 = 4% 0/ 25 = 0% 87.226.227.86
0/ 25 = 0% |
6 30ms 2/ 25 = 8% 1/ 25 = 4% 87.226.133.252
0/ 25 = 0% |
7 28ms 1/ 25 = 4% 0/ 25 = 0% s-b3-link.telia.net [213.248.95.105]
0/ 25 = 0% |
8 44ms 1/ 25 = 4% 0/ 25 = 0% s-bb4-link.telia.net [80.91.249.216]
1/ 25 = 4% |
9 50ms 3/ 25 = 12% 1/ 25 = 4% ffm-bb2-link.telia.net [62.115.143.109]
0/ 25 = 0% |
10 44ms 2/ 25 = 8% 0/ 25 = 0% ffm-b11-link.telia.net [62.115.137.175]
2/ 25 = 8% |
11 55ms 18/ 25 = 72% 14/ 25 = 56% ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
0/ 25 = 0% |
12 —- 25/ 25 =100% 21/ 25 = 84% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 25 = 0% |
13 73ms 4/ 25 = 16% 0/ 25 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

Trace complete.

If i type /ip while playing spvp arena and do ‘ping <IP> -t’ for several minutes, it doesn’t show any loss and ping is rather stable (~50 ms). But at the map I have huge lag spikes. And it’s not FPS issue, it’s connection. Sometimes I’m dropped to character select menu with ’can’t connect to login server’ message.

Sorry for huge post, just wanted to show the whole picture.

Diag.ArenaNetworks.com
64.25.39.21:6112 – connect succeeded
64.25.39.21:80 – connect succeeded
206.127.158.31:80 – connect failed
206.127.158.31:6112 – connect failed

Section completed in 10.19 seconds

Other connections succeeded.

Location:
Norway

ISP:
Nextgentel

Time:
For at least the last 3 hours today, 1st February 2014, and every now and then for a couple of hours since sometime in December.

Timezone:
CET (GMT+1)

Server:
Far Shiverpeaks

In-game areas where I experienced lag today:
Temple of the Silent Storm, Heart of the Mists and The Silverwastes, but between those I was able to complete two dungeon paths without getting any lag issues and WvW seemed to work fine too.

Description of the lag:

• Skill lag, the skills are just blinking until I either get disconnected after a couple of minutes or the game client suddenly comes “in sync” with the server(s) again. If I’m not disconnected it might work fine for some minutes before it happens again.
• While I’m having the skill lag it seems like I’m able to move around and it seems like other players, NPCs and enemies are moving around as usual, but suddenly I might take damage or my game client might realize that I’m not in the same spot as the server says I’m at. Or the server might say I’m under attack a minute before the game client realizes that.
• The name of a player might not appear as it should when right-clicking on that player to send a whisper, but typing the player’s name and sending the message might cause it to get sent within some minutes if I don’t get disconnected first.
• Sometimes it seems like an issue with connection to the login servers, which has times several caused an error message about the guild unifying chapters (if I remember it right) and other times with even seeing who is in the guild I’m representing.

Some network test results from running “GW2.exe -diag”:
= Checking server connectivity
Diag.ArenaNetworks.com
206.127.158.31:6112 – connect failed
206.127.158.31:80 – connect failed
(the rest succeeded)
Section completed in 21.05 seconds

= Tracing network paths
—> pathping -w 500 -q 25 -4 64.25.39.1 <--

Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]
over a maximum of 30 hops:
0 PC.lan [IP]
1 Router.lan [IP]
2 1.84-48-103.nextgentel.com [84.48.103.1]
3 18.84-48-3.nextgentel.com [84.48.3.18]
4 * oso-b4-link.telia.net [213.248.92.57]
5 kbn-bb3-link.telia.net [213.155.131.130]
6 nyk-bb1-link.telia.net [213.155.134.50]
7 dls-b21-link.telia.net [62.115.137.49]
8 * ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
9 64.25.32-9.ncsoft.com [64.25.32.9]
10 64.25.32-26.ncsoft.com [64.25.32.26]
11 64.25.33-1.ncsoft.com [64.25.39.1]

Computing statistics for 68 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 PC.lan [IP]
0/ 25 = 0% |
1 1ms 0/ 25 = 0% 0/ 25 = 0% Router.lan [IP]
1/ 25 = 4% |
2 17ms 1/ 25 = 4% 0/ 25 = 0% 1.84-48-103.nextgentel.com [84.48.103.1]
0/ 25 = 0% |
3 18ms 1/ 25 = 4% 0/ 25 = 0% 18.84-48-3.nextgentel.com [84.48.3.18]
0/ 25 = 0% |
4 21ms 5/ 25 = 20% 4/ 25 = 16% oso-b4-link.telia.net [213.248.92.57]
0/ 25 = 0% |
5 24ms 1/ 25 = 4% 0/ 25 = 0% kbn-bb3-link.telia.net [213.155.131.130]
5/ 25 = 20% |
6 106ms 6/ 25 = 24% 0/ 25 = 0% nyk-bb1-link.telia.net [213.155.134.50]
1/ 25 = 4% |
7 169ms 7/ 25 = 28% 0/ 25 = 0% dls-b21-link.telia.net [62.115.137.49]
2/ 25 = 8% |
8 —- 25/ 25 =100% 16/ 25 = 64% ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
0/ 25 = 0% |
9 160ms 9/ 25 = 36% 0/ 25 = 0% 64.25.32-9.ncsoft.com [64.25.32.9]
4/ 25 = 16% |
10 —- 25/ 25 =100% 12/ 25 = 48% 64.25.32-26.ncsoft.com [64.25.32.26]
0/ 25 = 0% |
11 155ms 13/ 25 = 52% 0/ 25 = 0% 64.25.33-1.ncsoft.com [64.25.39.1]

Trace complete.
—> pathping -w 500 -q 25 -4 206.127.158.1 <--

Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]
over a maximum of 30 hops:
0 PC.lan [IP]
1 Router.lan [IP]
2 1.84-48-103.nextgentel.com [84.48.103.1]
3 18.84-48-3.nextgentel.com [84.48.3.18]
4 * oso-b4-link.telia.net [62.115.12.193]
5 kbn-bb3-link.telia.net [213.155.131.130]
6 hbg-bb1-link.telia.net [213.155.133.22]
7 ffm-bb1-link.telia.net [213.155.135.142]
8 ffm-b11-link.telia.net [213.155.133.231]
9 ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
10 206-127-157-86.ncsoft.com [206.127.157.86]
11 206-127-158-1.ncsoft.com [206.127.158.1]

Computing statistics for 68 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 PC.lan [IP]
0/ 25 = 0% |
1 1ms 0/ 25 = 0% 0/ 25 = 0% Router.lan [IP]
1/ 25 = 4% |
2 15ms 1/ 25 = 4% 0/ 25 = 0% 1.84-48-103.nextgentel.com [84.48.103.1]
0/ 25 = 0% |
3 18ms 1/ 25 = 4% 0/ 25 = 0% 18.84-48-3.nextgentel.com [84.48.3.18]
0/ 25 = 0% |
4 19ms 1/ 25 = 4% 0/ 25 = 0% oso-b4-link.telia.net [62.115.12.193]
1/ 25 = 4% |
5 24ms 2/ 25 = 8% 0/ 25 = 0% kbn-bb3-link.telia.net [213.155.131.130]
0/ 25 = 0% |
6 39ms 3/ 25 = 12% 1/ 25 = 4% hbg-bb1-link.telia.net [213.155.133.22]
0/ 25 = 0% |
7 46ms 2/ 25 = 8% 0/ 25 = 0% ffm-bb1-link.telia.net [213.155.135.142]
1/ 25 = 4% |
8 41ms 3/ 25 = 12% 0/ 25 = 0% ffm-b11-link.telia.net [213.155.133.231]
0/ 25 = 0% |
9 44ms 19/ 25 = 76% 16/ 25 = 64% ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
0/ 25 = 0% |
10 —- 25/ 25 =100% 22/ 25 = 88% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 25 = 0% |
11 42ms 3/ 25 = 12% 0/ 25 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

Trace complete.
Section completed in 72.84 seconds

And its back again hit me at 20.15 CET right when wurm for today daily was about to start and guild activities was cancled today because few ppl from guild experienced lags in the afternoon

Location: Poland
ISP: LCS (they use netia lines)
Server: Aurora glade EU

Me and my boyfriend are having the same problem in Portugal. Allways loosing connection and lots of lag. Usually it’s completely fine, today the problem started too often!

Got huge lags today evening (after 20:00 GMT +2). I have troubles on every server\map I try to play, pve\wvw\spvp and nothing helps. After 2 hours of trying to fix it I got something. I put google dns(8.8.8.8 and 8.8.4.4) into my router after this it helps on pve\spvp and I can now play those. But WvW it whole another story.

Maybe this story will help somebody else, cheers.

I can already imagine what will be happening here once they release expansion..:)

Game is unplayable at evenings. Lags start every evening around 19:00 GMT +1. It goes back to normal the next morning when i log in.

Your location : Poland
ISP: Orange
Time and date of incident (plus time zone) : 8:10 pm Server Time (9:10 CET), 1st Feb 2015
Game World : Blacktide
Server IP: 206.127.146.49
Brief description of what you’re seeing : Rubberbands, freezes, general “skill lag", players teleport around me
The problem seems to occur (always) on the 10th hop (like the last time) when I tracert.

this might be my last post, as im getting so tired of this issue.

this game is getting unplayable and unenjoyable in the afternoon-evening .. i’ve got this problem for weeks and months ..

every other game is working perfect .. thats why i dont see any reason to keep up hope – as we still (and we are a lot of ppl with that kitten problems) havent received any help or solution.

Ive never really had any lag issues with GW2 but the last few days/week its getting ridiculous.
I spend a lot of time in PvP and honestly, the skill lag is unbelievable. It never used to be like this only recently. Its unplayable and think im going to have to stop playing.

I live in England and my ISP is BT.

100% packages lost lost at ncsoft-ic-307708-dsl-b21.c.telia.net.10.115.62.in-addr-arpa
seems like issues are on telia.net end :/

#Cynz yea the problem is with Telia a swedish Company but they wont do anything about it so NcSoft/Anet have to find a solution elsewhere (they must know it about know) question is will they ? when most if not all there focus lay with the expansion I doubt this is even looked into. They responded sometime back but then dead quiet again and that more then anything is kittening ppl off. Why should we buy an Expansion when we cant even enjoy the game atm ?

You can use some vpn services to avoid being routed through telia network. But it might cost some $$$.

I have the same problem from this morning at 8 am (Cet),a lot of dc and delay.I live in italy.

Server: EU Desolation

Country: Germany

ISP: Telekom

Time: Late afternoon, evenings, since last week.

Description: Skills are stored and executed 10 seconds later, after a while: disconnect. It is worst in wvw but also bad in open world pve. Other Internet applications run fine (including League of Legends), so it seems to be a GW2 problem.

Location: North Italy
Time and date of incident (plus time zone): starting from 20:00 GMT, February 3, 2015
Game World: Ring of Fire
Brief description of what you’re seeing: severe packet loss (people blinking around, skills not activating, chat delay, etc) and random disconnections.

 13   34ms     9/ 100 =  9%     3/ 100 =  3%  mno-b2-link.telia.net [62.115.37.213]
                                0/ 100 =  0%   |
 14   59ms    15/ 100 = 15%     9/ 100 =  9%  ffm-bb2-link.telia.net [62.115.142.154]
                                0/ 100 =  0%   |
 15   49ms    12/ 100 = 12%     6/ 100 =  6%  ffm-b11-link.telia.net [62.115.138.17]
                                0/ 100 =  0%   |
 16   16ms    81/ 100 = 81%    75/ 100 = 75%  ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
                                0/ 100 =  0%   |
 17  ---     100/ 100 =100%    94/ 100 = 94%  206-127-157-86.ncsoft.com [206.127.157.86]
                                0/ 100 =  0%   |
 18  ---     100/ 100 =100%    94/ 100 = 94%  206-127-157-102.ncsoft.com [206.127.157.102]
                                0/ 100 =  0%   |
 19   16ms     6/ 100 =  6%     0/ 100 =  0%  206-127-159-84.ncsoft.com [206.127.159.84]

I don’t know who is in charge for this, but please – I beg you – get rid of Telia.
Please… let me play with my friends

And yet another WvW raid foiled by terrible lag and constant disconnects. This is getting ridiculous. 2015-03-02 around 22:00 CEST. You really need to buy more servers. Network congestion does not account for multi-minute freezes, especially when the people have vastly different routes.

I know that license agreement states that you can do whatever you want and we are not allowed to complain, but you’re not helping your image here.

Finally, no lags at all for 2 days…perhaps Telia.net fixed their problems, well, I hope…

There is hope, if the lag problems are connected to general problems with the Internet infrastructure.

In the media (at least the german media) it is reported that the Deutsche Telekom as the biggest Internet provider in Germany will greatly enhance their peering at DE-CIX in Frankfurt (where the GW2 EU datacenter is located, by the way). Telekom is also a T1 provider and a large amount of EU Internet traffic is routed through them. Telekom is planning to connect to much more providers (also smaller ones) there.

From heise.de (in German, sorry, no english sources found):

http://www.heise.de/newsticker/meldung/Verstaerktes-DE-CIX-Engagement-der-Deutschen-Telekom-nun-offiziell-2535142.html

http://www.heise.de/newsticker/meldung/DE-CIX-Chef-Fuer-die-Telekom-war-das-kein-einfacher-Schritt-2535145.html

Whatever they are actually doing and which providers they connect in the end, it can only enhance the throughput and latencies of everyone who connect through DE-CIX, which is probably everyone who uses an European Internet site. The future will tell, if GW2 can profit from it as well. I hope it will. Chances are good.

Nerthus.3592:

Finally, no lags at all for 2 days…perhaps Telia.net fixed their problems, well, I hope…

Same here, but ive had situation like that before when i stopped lagging for few days and then it returned back. Lets w8

Maybe 1 or 2 matches all the days with amazing lag. Amazing. Have no words to say how horrible this is.

Year 2015, Anet. What a service…

rapsus.7528:

Maybe 1 or 2 matches all the days with amazing lag. Amazing. Have no words to say how horrible this is.

Year 2015, Anet. What a service…

Its not their fault. They cant do a kitten.

4 months what hell realy and it every time afther thoursday patch day

Having a huge lag right now, pls anet deliver a fix, the game is unplayable every afternoon since a week or so.

Andrius, you’re not alone, I was playing just fine when a huge lag hit me. This lag must end.

Server: EU Gandara
Country: Russia
Time: 19.00 CET and lasts for 3-4 hours
Description: Skills are stored and executed 10 seconds later, after a while: disconnect. It is worst in wvw but also bad in open world pve. Other Internet applications run fine , so it seems to be a GW2 problem.

Server: Blackgate NA
Location: Germany EU
ISP: Kabel Deutschland
Time: 20GMT
Lags from what feels like 500 to 5000 MS. No packet loss, no enemies warping, just my abilities (and their resulting combat numbers) not going off when they should.
Happening every night since Monday so far

I recently came back (>1 year absence) to gw2 after gifting my brother gw2 during the sale. A purchase I’m starting to regret since I can not enjoy the game at all due to this issue. Seeing that it exists since 4 months let’s me doubt that it ever will get fixed – which makes me sad as I really planned to stay (and spent money) for at least a few months months. Please spent money on whatever is blocking progress in fixing it.

Country: Germany
ISP: Deutsche Telekom AG
Today 19:30 – 20:30 CET and the last days.

Country: Germany
ISP: Deutsche Telekom AG
Time: The LAST kitteng 3 weeks.

But hey, we got a forum, let´s just talk about it.

Server: Elona Reach EU
Location: Germany
ISP: Deutsche Telekom
Time: 20GMT (21:00 local time)

Extreme lags and frequent DCs (about every five minutes). The game is virtually unplayable. Loadings screens after login that can last for minutes (they ususally last less than three seconds). This happens almost every night (started a week ago, was less frequent until then, though noticeable), usually starting around 8-ish and lasting until well after midnight, if it stops at all. It’s less noticeable in the afternoon, usually just a skill not activating or a small jump of the characters on the screen. The change to “unplayable” is always sudden. One minute, it works fine, then nothing works at all.

Kronos.3695:

3 months of several lags and DCing ONLY on Guild Wars 2 (I play on many online games where i have about 25-30ms pings). I’ll give you my information, but as far as you’ve seen, the problem is global, so you’ll need to fix it as soon as possibile.

Location: Italy
Time and Date: almost 3 months EVERY SINGLE DAY from 18/19 CET to 23/00 CET
Game World: Far Shiverpeaks
Description: Massive lag spikes, DCings, skill delays and bla bla bla. Unplayable.
PvP Only: No, lags and DCs everywhere, on every game mod and map.
Duration: Several hours on primetime, not a single moment of breaking.
Last 5 GW2 sessions: All with lags and DCs during primetime.
Not lagging times of the day: Before 18 CET and after midnight, rest of the time unplayable.
First Lags: Not sure, around September/October 2014? Maybe before the feature patch.
Problems on other NCSoft games: I don’t play any of them but Guild Wars 2, but I play several online games (CS:GO, UT2k4, TF2, DayZ and so on) and I don’t have a single problem with lag, in fact my pings are always around 25-30ms.
Live in: EU
Playing in: EU
Original account: EU

Does your technical team have an ETA on this issue? I have LOTS of people on my guild suffering of it.

Thanks.

Problems are still here.
Today I can’t even log into the game, that keeps telling me about firewall problems, but I’m able to play every other game.

more than 4 full pages of complaints and you guys don’t make any progress at all, I’m seriously getting tired at this lag. sometimes it runs fine and then from one moment to the next I can’t play at all, get horrible delays in EVERYTHING, randomly port around the map, fall or jump up without any connection to the movement I actually try to process.

kitten arenanet, stop focusing on your dumb Heart of Thorns but focus on people quitting your game because they can’t play for kitten because you fail to bring a stable connection to everyone. this is not caused by our network, it’s yours. do something already.

Hello,

Location: Poland
Time and Date: Almost 2 months, sometimes nights and evening are playable. Maybe I connect to good server when laggs disappeared.
Game World: Gunnar’s Hold (I started on Vabbi)
Description: Massive lag spikes, SKILL DELAYS. Most the time noons are unplayable but at night and evening sometimes games works correctly.
PvP Only: I don’t play pve stuff, but when I visited Lion’s Arch I didn’t notice any problems.
Duration: Several hours on primetime, not a single moment of breaking.
Last 5 GW2 sessions: Once was playable.
First Lags: I got laggs since december 2014.
I don’t play any of them but Guild Wars 2, but I play several online games and I don’t have a single problem with lag, in fact my pings are always around 20.
Live in: EU
Playing in: EU
Original account: EU

Evidence – ping path in attached screen.