Guild Wars 2

I got permaban , when i changed my account password , this is a joke that you whant us to change password into a unique one and then we got bans?

Hi, i got perma banned from the game but I didn’t violate any user agreements etc, didn’t use offensive language, racist char names. I submietted 2 tickets, one from 1.09 and the second 2.09. No response yet.

tickets id 120901-006919 (i thought it was just a misunderstanding) and 120902-007398 (a realized my account could be hacked so I created this ticket woth correct issue type. No one aswered so i prioritized it with 120905-003552)

i’m 5 days without game I paid for. Please do something with this

Banned due to Karma Exploit.

Did the Appeal, was told it was approved, but I am still banned.

ticket numbers:
120831-000215 ~approved

A 2d one where another GM answered me but not approved, i said that i will honor my words for deleting items.

120831-008534

My 8/31 ticket hasn’t been answered yet. 120901-003622

120902-007205
I posted this ticket on the 2/9/12 but you’ve mention all prior to that date has been completed, well mine hasn’t even had a reply yet and don’t say I didn’t write it by the guidelines because I have. My account was wrongly banned about a week ago now for “advertising an innapropriate website” and I’m getting more and more frustrated with waiting. My friends are out leveling me and will probably have worn out the game by the time I get back on, can you please sort out my account, I’m losing sleep because of his and I bet I’m not the only one.

Hello Gaile.

I have been trying to link the accounts since we had that option without any luck.
I have read that post and the FAQ many times, I posted something on a beta weekend forum as well. I updated the ticked saying it still doesn’t work and perhaps you (the person who replied) should have read my request before giving me the standard reply.

I just sent you a PM with my Incident Number 120825-000841

Thank you

120829-007119 Date Created 08/29/2012

One week ago I got permanent ban, saying I traded gold/items for real money which I didn’t, they said a Senior would be reviewing my case and that he would contact me, but 5 days have passed and I wasn’t contacted yet.

https://forum-en.gw2archive.eu/forum/support/account/Account-hacked-Email-not-associated-with-an-account/first#post7151

My friend, who trusts me enough to give you a simple reference number, asked me to make a forum post on his behalf.
He is still waiting a reply on his account being lost with reference number 120831-021636
He would have done it himself but since he was unable to access his account, there was no way for him to log into the Guild Wars 2 forum.
It’s a little ridiculous that you would make people have not only a Guild Wars 2 account, but access to the game in order to make a forum post. Maybe add a “guest sign in” area so those with lost accounts can still get help?

120905-001299

I was kicked from the server and permabanned without warning or explanation/reason beyond “violation of the user agreement and/or rules of conduct” last night- I’ve had no unauthorised login attempt emails, nor was my account’s email address changed, so I’m not sure as to how it could have been a hack. My password’s now been changed just to be on the safe side. Thanks.

8 days since I sended my initial ticket ( 28th August ), my account was banned for gold selling ( I suppose i was hacked ) i’d be thankful if you answer to my ticket, i paid for a game and i haven’t been able to play for 8 days…

this is my prioritized ticket : 120904-006767

I too am still waiting for an answer i was perma banned for supposedly selling in game items for real money(i was at work when this occured i am assuming it was hacked)it’s been 6 days now with no response
ticket #s are 120901-004789]
[Incident:?120902-001552]
Incident: 120905-002495]

120829-005823

Day 1. Banned for 3 days without a reason
Day 2. Permanent ban for no reason.
Day 3. Banned for engaging in or assisting with gold or item sales for real-world money.

And afcourse I havent done any of these things. Just played for a couple of hours.

It changed every day. Ticket is 1 week old now. Already got an answer to my ticket but I only had to provide some information, nothing has changed yet.

Thanks in advance.

120831-017533
says i was banned for selling gold which i never did or never will do, i only have 10 hours played and my char is lvl 11, going on 4-5 days no response

https://forum-en.gw2archive.eu/forum/support/account/Log-in-problem/first#post8096

My friend can’t post here because he doesn’t have access to his account and so asked me to help on this.
He has post the last week these tickets :
120905-004321
120902-016905

He still have no answer about it. If you can please do something about it.

thank you

Hello there, I’m writing from my friends account. I’m Deathel.5380 and this is my story…

30.08 my account was hacked. I wrote a ticket (ticket number – 120830-007078) and after 3 days (1.09) I got a reply from “GM Wyrtas” with new Account Name and Password. Problem is, Mr. GM Wyrtas gave me invalid account name. Such as he wrote does not exist. I wrote a reply in the same ticket but after waiting 3 more days with no reply I wrote prioritized ticket (ticket number – 120904-003063, written yesterday) and I’m waiting to get my account back. I’ve been waiting almost a week to get my account back. The one who hacked my account has also changed server of my account, and now that we cant transfer for free anymore, I’m stuck on some annonymus server due to a mistake of a GM. As I wrote in ticket, I beg you to transfer my account back on Ruins of Surmia and quick response.

Best Regards,

Deathel.

Hacked Account – 1st Ticket subimtted September 31
1st Ticket number 120831-015863 (Support FR)
2nd Ticket number 120903-007450
3nd Ticket number 120905-004259

ok i just did as they wanted me to do and redid my ticket the numbers for when i was trying to get help are as follows heres hoping this works and i get something

#120905-004615<— new one i did the way they wanted it done
120903-011972<- old one
120902-017365<- and my last one

i have done what u wanted got a brand spanking new email waiting for it and everything just need some admin to help me here

Hi I am writing this as per what my friend told me
My friend got banned, ticket number 120905-001506
Description:
When he woke up and tried to login, both the client and the website both stated “The email address was not found”, checked his email and saw that anet sent him an email when he was asleep that the email for the account was changed.
He also created a previous ticket with the number 120902-003780, but didn’t get a response so he created another when he saw according to the game status update that his ticket was not prioritised correctly
My friend and I hope to see a quick reply and thank you in advance

Posting for a friend who is unable to log in because his account was hacked, name is Deminent.9123, first ticket is from August 31st.

120831-015265
120905-002469

Friends account was hacked and his email changed several days ago, opened ticket and still has not gotten any reply.

Ticket Number: 20903-003909

my thread: https://forum-en.gw2archive.eu/forum/support/account/need-admin-attention-now-please/first#post8433

PLEASE READ IT THIS IS A VERY SPECIFIC ISSUE my account email was changed by your agent on the wrong account not the one that was hacked!!!

ticket number 120901-029070

My friend got hacked the night between 1:st and 2:nd sep. Still no reply. Ticket nr: 120902-005236.

120904-004945 i was permantly banned for no reason and i had no explination i have not broke any rules i really miss the game so please look at my ticket asap thanks

My account got hacked too and it was used by someone to sell items/gold for real money, heres the ticket code. (It was done from the spanish support page, does it change anything?) #120830-009202.

120904-005201

Permabanned 2 days ago for unknown reasons. I havent done anything wrong…

120904-011221

some help would be nice!

31st of August

Karma Weapon Exploit Appeal approved, but still banned.

120831-008933

edit: SOLVED

So I will come to this thread and whine about my tickets also. I don’t know why multiple tickets takes extra time. At the very least it shouldn’t take any longer than the last ticket, but whatever. If I missed the part when making tickets where it said that, then I guess it’s my fault. Either way, I got hacked on the 29th and here I am a week later still with no account. The last ticket I submitted was on the 1st at your direction. It has the “Hacked Account – Ticket submitted August 29 – Ticket number 120830-003200” in the title. The full list of tickets is as follows:

120830-003200
120831-019000
120902-001414

The last one is the prioritized ticket, I was instructed to do and again, that was put in 5 days ago.

Logging In [Incident:120903-012154]
Submitted from Web – 09/04/2012 07:52 AM [Incident:120904-005145]
Im sorry for the multiple tickets im posting this for my roomate because it will not let him log onto the forums. These are his tickets for support help. He posted the Logging In ticket under login issues and the other ticket was posted under ask a question. When he tries to log into his account it tells him that his email has no account associated with it. He has been playing the game fine and had leveled to 42 and on monday morning tried to log into his account and it told him his email had no account on it.

Help our friend !

Hacked Account -
1st Ticket subimtted September 31

1st Ticket number 120831-015863 (Support FR)
2nd Ticket number 120903-007450
3nd Ticket number 120905-004259

Hacked on September 1st
I didn’t recieve any answer yet form the support team, so I made a new ticket, of course i included my old ticket number in the title.. I’d be such a great help if you could take a look at this:

1st Ticket: de Support: 120905-002969
2nd Ticket: en Support: 120902-007702

Is this issue really that hard to adress? whats going here?

My friend was hacked on September 1st. Still awaiting any sort of response.

His reference number is: 120905-001631

Here’s my ticket

1. :120905-003185
   #: 120905-002798

A week back i reported that i had about 2g missing in my inventory, thinking it was a glitch but i reported it anyway in-game (so i assume due to all the bugs fixes my report went missing) So today i wanted to play but and error appeared stating that my account has been permanently banned due to gold selling. I sent a ticket. But during that time a friend who was in-game said that my Character was online. So i sent another ticket to the Hacked account category. I didn’t get any emails saying that my account has been logged-in with a different IP so i don’t know how this could have happened. I assure you that I AM NOT A GOLD SELLER and i have a lot of friends who are playing GW2 that would vouch for me.

racta.4250:

Had to use a friends account because website claims mine doesn’t exist.

Ticket# 120901-027342 Created: 9/01/12
I tried to log into my account after 2 days of playing and the game claims my account doesn’t exist. I never got any unauthorized access emails or anything else.

I’d just dispute cc charges and buy a new game but you turned off digital sales.

For those starving for info. I posted this last night and this morning it’s all fixed.

My friend was hacked, and can not log into the website to do anything about it (says account does not exist). So i am posting his ticket number for him. This style of support is not reliable, seeing as people can’t even respond.

Ticket # 120903-006877

He’s been waiting 3 days with no response.

Thanks for your help.

My friend is having the same problem racta.4250 is having. Hes been playing since pre-release and it was working fine now it says his email has no account associated with it, but no help yet.

GaileGray.9587:

All of those who are awaiting help, please heed this message from Mike O’Brien, posted tonight:

“We have now completed prioritized requests submitted prior to Sunday, September 2. If you have an older ticket for a hacked account or blocking login issue that has not been completed, that means it’s not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, “Blocking Login – Ticket submitted <date> – Ticket number xxxxxx-xxxxxx” (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket."

This is my second time submitting another prioritize ticket. I would love to know that this actually does stuff.

Not sure which ticket to close as they all seem to be ignored.

Tickets are:
120905-005822- Newest
120904-000944
120902-001379
120831-021599

I’ll close the last two I imagine

I guess at this stage there are probably THOUSANDS of Support tickets logged, My best guess is that they did not expect as many support tickets due to account compromises.

Best thing to do is to support them, i myself is just as frustrated, but kicking and screaming will not make their job easier.

I will admit though it would be nice to get an update once in a while in regards to “Progress” of the tickets, eg: “Currently handling tickets 120xxx-xxxxx” At least that way you will have some sort of idea of when you can expect assistance.

But for now, we will have to wait patiently for the ticket backlog to stabilize.

Still waiting, I got my box on Friday and had to submit a ticket shortly afterward as my “Guild Wars” account name was different than my Guild Wars 2 pre-purchase account name.

I’ve also been keeping the “unwanted” full-registered account clean of characters (didn’t even pick a World). My assumption is that it will help support fix the issue with less hassle, but I’ve not seen that confirmed anywhere.

Banned since 31st of August for
“Karma Weapon Exploit Appeal” approved, but still banned.
Support Ticket
120831-009059

Scourge.8569:

I guess at this stage there are probably THOUSANDS of Support tickets logged, My best guess is that they did not expect as many support tickets due to account compromises.

Best thing to do is to support them, i myself is just as frustrated, but kicking and screaming will not make their job easier.

I will admit though it would be nice to get an update once in a while in regards to “Progress” of the tickets, eg: “Currently handling tickets 120xxx-xxxxx” At least that way you will have some sort of idea of when you can expect assistance.

But for now, we will have to wait patiently for the ticket backlog to stabilize.

I’m just confused because they said they got to all tickets from before sept 2nd and mine, which followed the prioritize guidelines, from Aug 31st has gotten nothing.

Just makes me a sad panda

The Drunktopus.7802:

Scourge.8569:

I guess at this stage there are probably THOUSANDS of Support tickets logged, My best guess is that they did not expect as many support tickets due to account compromises.

Best thing to do is to support them, i myself is just as frustrated, but kicking and screaming will not make their job easier.

I will admit though it would be nice to get an update once in a while in regards to “Progress” of the tickets, eg: “Currently handling tickets 120xxx-xxxxx” At least that way you will have some sort of idea of when you can expect assistance.

But for now, we will have to wait patiently for the ticket backlog to stabilize.

I’m just confused because they said they got to all tickets from before sept 2nd and mine, which followed the prioritize guidelines, from Aug 31st has gotten nothing.

Just makes me a sad panda

Mine from 8/30 still hasnt been dealt with either. Blocking login issue, correctly submitted.

My friend’s account was hacked a few days ago and his account email address changed and now can’t log in to post due to his email not be associated to an account. He submitted a ticket but has not received a response and asked me to post here on his behalf.

His ticket is 120904-010157

His account was hacked on the same day he started playing. He only got to play about 2 or 3 hours.

Karma Weapon Exploit Appeal approved, but still banned after more than 140h… Dunno why europeans aren’t getting unbanned…
Ticket number : 120831-009628

Hacked after like 10 hours.

Ticket in english: 120904-005086

Ticket in german: 120830-006736

Waiting almost 1 Week now…

120902-011393 is the newest of 3 with the proper info. changed my password because of the attempted connections to my game and about 2 hours later I was booted off and it said I was banned for gold selling.

This is your friends ticket since he can’t access the forum while being hacked Ticket number 1 is 120831-017491 submitted 8/31/12 Ticket number 2 is 120903-008553 submitted 9/03/12 Ticekt number 3 is 120904-010227 submitted
09/03/12 after we were told to make a new ticket with Hacked Account and my first ticket number ticket 3 was supposed to be prioritized but it never was.