Guild Wars 2

After a long time of waiting I can finally say that my ticket has been resolved.

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There is tons more info and don’t even try to argue it ‘cause it’s the website of the European Commission.

GaileGray.9587:

Here is tonight’s update. As you can see, a whole lot of tickets have been addressed in this batch. We strongly believe that, except in cases where we need additional information, a large majority of the other issues that are in the queues now will be resolved by the end of the weekend.

— SNIP —

I hope that that’s true and I hope my issue is one of ‘em ’cause it’s OLD compared to most. My ticket was made on 08/23/2012 and I thought it would’ve been solved by now because I got the questionaire (and answered the questions) on 08/30/2012 but no… on 09/06/2012 I GOT THE EXACT SAME QUESTIONAIRE AGAIN.

I’ve been waiting 16 days. I’m wondering if they work weekends now or not, if not it’ll go up to 18 days.

I’ve been waiting since August 23, I think this is definatly not reasonable anymore. Mostly because I got the same questionnaire twice.

Pfffffft……..

I would say “Don’t be worried it’ll get done soon” but I’ve been waiting for I think 16 days now since August 23, I know it wasn’t released yet but support was already active. Anyway I hope yours gets done faster then mine, hacked account are getting priority so… GL.

Time to hit you people with a wall of text:
https://forum-en.gw2archive.eu/forum/support/account/Useful-Information-on-Account-Security

Might be that what has happened to you, or not. Read the stickies, it’s always a good idea.

ONEone.4823:

for those still waiting, you will get back in. my ticket was created on the 1st. they are making progress and you will get back in. hold tight and be kind to gaile!

Making progress for some, for others like me well lets call it a “standstill”: https://forum-en.gw2archive.eu/forum/support/account/Second-Questionaire/first#post22591

hailey.6275:

So,

I am logged onto these forums from my daughters account. I got hacked 72 hours ago, and I haven’t heard a peep. Is this a joke? This is probably the worst support I have ever had in any MMO.

Support Ticket: 120904-009199

I know this message was sent to you (auto-response):

“YOU WILL NEED TO REPLY TO THIS MESSAGE FOR FURTHER ASSISTANCE or your ticket may be closed.”

Did you do that? If not this might be why nobody has answered yet.

Sillens Umbra.3218:

nice i just got slaped with Lance requesting information once again… i think i must repply with the collor of my panties also….

120830-012793

I have the same issue https://forum-en.gw2archive.eu/forum/support/account/Second-Questionaire/first#post22591

I was thinking about this to, I haven’t been able to use my CE serial key due to account issues that aren’t solved yet.

So I got two questionaires, the fist one on 08/30/2012 and I gave the information in a file attached to the ticket.

Got an update on 08/31/2012 after providing support with the info saying:

Hi there,

I wanted to update and let you know that we’re still working to resolve your issue and that we haven’t forgotten about you! We will update you again as soon as we have additional information for you.

Thank you for your continued patience.

Thank you,

Ticket status “In Progress”

Then on 09/06/2012 I get the exact same questionaire again.

I’m glad support is still working on it but when someone has been waiting so long and gets the same questionaire twice, a week apart from eachother, while the answers have been provided is exasperating.

My ticket was created on 08/23/2012, now it’s September 7 where I live. I hope I don’t have to wait much longer because my patience is practically non existant.

Ticket Reference #120824-001881

Jeanluc.5870:

Honestly I would PAY a few bucks to have this done like extra char slots or name changes etc.

I would pay a small fee for this to.
[EDIT] Only if it was solved/fixed in 2-3 days.

tayet.9751:

Qaletaqa Hania.9658:

tayet.9751:

By all means peachie I agree….but I was told earlier by someone who didnt get their GW1 reserved name that my issue was only 4 days old and his was 15 so I should shut up…maybe that comment is still to fresh in my mind…..I am talking about any issue that keeps legitimate players from logging into the game

It was me that said to “shut the hell up” and that “3 days is nothing”. Anyway you don’t know what my issue is, you only know it’s a linking issue.

you can log into the game though
and i have read your previous posts it is about your name

and Archs is about his in game items

so go level and be happy

Read my posts again, you’ve read this right? :

I hope they don’t get freed anytime soon, ‘cause I haven’t been able to play ‘cause i’m still waiting on support. My ticket was made on 08/23/2012 and last response I got was on 08/31/2012.

Freeing up those names now would be a mistake imho.

Don’t draw conclusions if you don’t know what the ENTIRE issue is.

tayet.9751:

By all means peachie I agree….but I was told earlier by someone who didnt get their GW1 reserved name that my issue was only 4 days old and his was 15 so I should shut up…maybe that comment is still to fresh in my mind…..I am talking about any issue that keeps legitimate players from logging into the game

It was me that said “shut the hell up” and that “3 days is nothing”. Anyway you don’t know what my issue is, you only know it’s a linking issue.

GaileGray.9587:

Alexixiv.4582:

I simply want to know if there have been any resolutions for accounts that have the serial key applied to the wrong email address but still linked to the same ncsoft account?
Is there a solution or am I holding my breath for nothing and all these tickets are just collecting dust?

ticket numbers:
120901-018012
120905-001491

The focus right now is on hacked accounts and other major issues. Linking issues are individual cases, and we do want to and will take care of them, but there may be a bit more time before the team can do so.

I don’t understand why linking issues are less important, and it’s been known for months that there are linking issues. But thank you for the update I guess, I find it odd that there wasn’t something built into the “system” before launch to help with issues as these.

Well my issue already dates back to April, cool huh? They told me to contact support closer to launch, which I did. It’s not because nobody was able to play 15 days ago that there weren’t issues already.

Dude shut the hell up. 3 Days is nothing i’m at day 15. The last response I got was last friday.

I first contacted support on 04/20/2012, the first month anyone was able to make a GW2 account, got a reply saying I should contact support “Closer to launch” and that “Your situation will be fixable”.

Contacted support “Closer to launch” on 08/23/2012, ticket #120824-001881, the last update I got from support was on 08/31/2012 saying:

Hi there,

I wanted to update and let you know that we’re still working to resolve your issue and that we haven’t forgotten about you! We will update you again as soon as we have additional information for you.

Thank you for your continued patience.

Honestly, I’m running out of patience. I’ve essentially been waiting 138 days. And now seeing that other people get priority infuriates me. Hundreds of people, maybe even thousands of people “Cutting in line” is in my honest oppinion, NOT OK.

Hacked accounts getting priority: OK.
People that exploited getting priority: NOT OK.

And I know that people that KNOWINGLY EXPLOITED have been unbanned already after submitting a ticket.

It is possible to login with your GW1 account on the GW2 website, without having a copy of GW2 linked to it, and see the following message:

Your Guild Wars accounts are linked

Congratulations! You have successfully linked your Guild Wars and Guild Wars 2 accounts. In doing so, you now have access to the exciting rewards awaiting you inside the Hall of Monuments. The following Guild Wars 2 account information will now be used to log in to both Guild Wars and Guild Wars 2:

Account Name: example@e-mail.com

Which is incorrect.

I don’t know how they would compensate anyone. Imho, from a business point of view this would not be a wise thing to do, because people would start asking for compensation for any time they couldn’t play or even anything they think is worthy of a compensation, for example: Losing an item, getting hacked, etc….

In my case I haven’t been able to play, even tho I own 2 pre-purchases (3 day headstart), so how would they come up with a compensation for all the different amounts of time people have “lost”?

July 31st wasn’t a Friday. I think you mean August 31st.

Here pre-purchase didn’t cost more.

I hope they don’t get freed anytime soon, ‘cause I haven’t been able to play ‘cause i’m still waiting on support. My ticket was made on 08/23/2012 and last response I got was on 08/31/2012.

Freeing up those names now would be a mistake imho.