Guild Wars 2

Despite the disclaimer, yes, Teamspeak and Ventrillo ARE allowed although there have been some compatibility issues with overlays and the Guild Wars 2 game client.

Depending on your system because this does vary, overclocking can certainly give your system a speed boost if done right. However, this isn’t really something that we can advise especially since there have been quite a few issues with the client for players with overclocked systems in which the only resolution (for now) is to set their system to stock settings. If this is something that you’re considering I would highly recommend researching the subject and keeping in mind the potential risks to your system.

I would like to take a look at your setup and connection to get an idea for why you might be experiencing this error and so I’d like to collect a Network Diagnostic report from you. To do so, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: C:\Gamse\Guild Wars 2\GW2.exe -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to the thread for review.

Thanks for the report! I would first start with updating your Windows to Service Pack 1. You can do this by clicking the “Start” button, selecting “All Programs” and clicking “Windows Update.” You will want to ensure that you download all the critical updates for Windows.

Once you’ve done that, I would recommend a clean installation of the newest AMD video drivers: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Please let me know if these updates have any affect on the issue!

Hi Simocrates,

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Hi Criblica – What is the full error message that you receive? Additionally, could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Hi Nickieponken – Are you using Mumble when playing Guild Wars 2 by chance?

Thanks for the report!

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Should these steps not resolve the issue for you guys there are two other things I would recommend trying:

Update root certs

The theory is that the root certs on your computers are not up to date. Follow these steps to update them:

1. Close the game client.

2. Download and run http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. You’ll probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear. But that’s OK, your root certs have now been updated.

4. Open the game client and try to access the trading post.

If you haven’t been able to load the trading post at all, try these steps. If this works for you, I’ll ask our customer service team to write up more formal documentation on this procedure.

Clear a bad web cache

Note, by following these instructions you will lose at least your graphics settings and have to set them up again:

1) Close the game client.

2) Delete the local.dat file located in Documents\Guild Wars 2\local.dat.

3) Open the game client.

The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

If this does not resolve the issue, could those of you experiencing the crash attach crash logs (ArenaNet.log file) and Game Advisor reports to the thread?

@SkyLazlo -

Have you tried a Winsock reset yet? You can do this by following the steps below:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “cmd” without the quotes, and click “OK”. This should open a command prompt window.

3. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You can provide this if you wish but we do not need it.

4. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

5. Close the command prompt and restart your PC.

6. Once back into Windows, try running the game again.

@ Dawsy – I would recommend a clean installation of your video card drivers since it looks like your drivers are from 2011. You can find the most up to date drivers at the link below:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

Hi Lagunaza – Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

@Amen – Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Hi Draaka – Nvidia just come out with new video card drivers. I know you had said you’re about at the point where you’ve tried everything suggested in the forums, but have you tried a clean installation of the newest drivers yet? And by clean installation I mean completely uninstalling and removing previous driver versions.

@ Guild Wars – Could you attach a DxDiag report to this thread so that I could better assist you with this question? I’d like to take a look at your system as a whole before I come to any final conclusions in regards to this issue.

Thanks White Shadow!

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

@SgtSarcasm – Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Additionally, I would like to collect an expanded traceroute from you to take a look at your connection. To provide this report, please follow the steps below.

1. Click “Start.”

2. Type in “cmd” into the “Search files and folders” bar but do not hit enter.

3. Your Start menu should now show the program cmd.exe.

4. Right-click on this program and select “Run as Administrator.”

5. Highlight and copy this: “pathping -w 500 -q 50 -4 206.127.158.1 -n > C:\pingpath.txt” (Without the quotes)

6. Right-click in the DOS window and select “paste” and hit enter.
This command will take about 2-3 minutes to complete. Once completed (the prompt will return to normal), the test results will be saved to your C:\ drive in a file called “Pingpath.txt.”

Once you have these files, please attach them to your reply.

Hi White Shadow,

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

@ChairGraveyard – I would recommend updating your Windows to Service Pack 1. You can do so by clicking the “Start” button, clicking “All Programs” and selecting “Windows Update.” I would recommend installing all the most critical updates for your system.

Next, as a troubleshooting step I would like for you to disable Windows Defender and/or Microsoft Security Essentials if you have this enabled as well.

Please let me know if either of these suggestions have any affect on your issue.

@SkyLazlo – Please try clearing your DNS cache. To do this, follow these steps:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

@Dawsy – Since it looks like you have so many start up applications running I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note: this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Hi Darkness – Unfortunately because of the “symptoms” that you had described, specifically “it shuts down automatically” I believe this is due largely in part to your graphics card being under the minimum requirements. In many cases the installation will cut out part way or not even start depending how far under the minimum requirements you are. The only other thing I could suggest would be to try a different connection method such as connecting from a different computer or from a different location.

@Damarus – For you this is a little more tricky and so I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note: this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Hi Hurgo -

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Hi Das Wampyr -

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Hi xBinkus!

Sorry I’m getting back to you so late – just got in. Anyway, first I would like to know, do you have a Guild Wars 2 folder located in your “Documents” folder? Secondly, I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Hey guys this does appear to be a bug that we’re definitely looking into. Hope to get this worked out for you guys as soon as possible!

Hi TehJodyD – Do you get any error number or specific error message at all when this happens?

Hi Brandon – I can see no reason why you should be experiencing these performance issues with your setup. I might suggest reseating your graphics card to ensure that it is running at x16 rather than x4 or x1. Otherwise this is still an issue that we are currently collecting data on and looking into.

Thanks for letting us know how you resolved this issue deadbear! This is definitely an interesting fix and will assist us in further investigating this issue.

Hi Noid – If you can attach a Game Advisor report to the thread I can look into this issue for you and see what could be causing it.

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

This does sound like it’s the “Sound Bug” that some players are experiencing. There is a thread regarding this issue in the “Game Bugs” section of the forums:

https://forum-en.gw2archive.eu/forum/support/bugs/Annoying-Sound-Bug/page/3#post69893

Currently this is something that is still being looked into.

Hi haddock – This may be due to your video card drivers being a little out of date. I would recommend a clean installation. I have provided both the beta and non-beta drivers below. The beta drivers are for use at your discretion although many players have reported that issues such as this were resolved with using the latest beta drivers.

GEFORCE R300 DRIVER: http://www.nvidia.com/object/winxp-301.42-whql-driver.html

GEFORCE R304 DRIVER (Beta): http://www.nvidia.com/object/winxp-306.02-beta-driver.html

Hi giovanni,

I would like you to try a new command we just introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

It’s possible. I would need to see a GA from the other system for comparison. If you’re worried about port 80 being blocked then you could try opening that port through your router or adding the /clientport 80 command to the shortcut. You can do this with these steps:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Anything that may potentially automate gameplay and/or create an unfair advantage over other players in any way may result in action being taken against your account. Since I am not a GM I can’t give you a clear answer but if you are worried that action may be taken against your account I would not chance it personally.

Hi ChairGraveyard,

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Hey guys we are still currently looking into the error 7 issue. There is already a thread going concerning this issue in which we’re collecting information for further investigation: https://forum-en.gw2archive.eu/forum/support/tech/error-code-7-11-3-189-101/page/6#post76501

Hi Darkness, after reviewing the Game Advisor report you had provided it does not appear as though your graphics card meets the minimum requirements to play. This can certainly have an affect on whether or not the installation will complete.

In addition, by default port 80 will be closed for most players and this generally will not have an impact on whether or not you can connect to the game client.

Since I can see no other reason that the installation will not progress it appears the culprit is the graphics card.

Hi WasabiFish – Do you happen to know your friend’s system specs or are you able to attach a Game Advisor report to this thread which will let us essentially “take a look” at his system?

Thanks Fynthix – I did manage to locate the laptop drivers for you although it looks like you may not need them. In case you want them here’s the link for you laptop drivers below:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5225781#N584

What I am more concerned about is the way that you are connecting to the Internet. As previously mentioned this error message does not generally indicate an issue with your connection method (you would usually get the error message: “Connection Error… Retrying…”) I don’t want to dismiss it right away.

I noticed that you are connecting via Realtek RTL8188CE 802.11b/g/n WiFi Adapter and this could be contributing to this issue, if not THE issue here. So I want to see if you are able to bypass the Wifi connection and connect directly with an Ethernet cable. If you are able to remove the router from this equation as a troubleshooting step I would recommend to try that as well.

Glad to be of some help!

Hey guys – while there is nothing wrong with installing from the discs, please keep in mind that they will not have the latest updates and changes that have been made to the client since the discs were first made. There will be quite a large patching process that will need to take place afterwards. With the client completed you can probably expect the .dat file to be around 15-17GB.

Hi Kidefence – It does not look as though your graphics card meets the minimum requirements which is likely why you are experiencing this issue. I would first recommend updating your video card drivers since it looks like they’re from 2009 but please keep in mind that ultimately this issue may not be resolved due to not meeting the minimum requirements. I would check out Intel’s auto-detect feature to locate the newest drivers for your system:
http://www.intel.com/p/en_US/support/detect

Hi Nemesis – your setup isn’t bad and your graphics card is pretty good. Generally I would first recommend upgrading your memory, processor, and motherboard before throwing in a new video card and in this case I would start with motherboard and then maybe memory. Unfortunately I cannot suggest anything specifically but your motherboard and memory would be a good place to start. You don’t want to bottleneck the rest of your system with an overpowered video card.

Your laptop model number will be something like g6-1c59nr or g6-1a01 or something along those lines. You can see a full list of model number’s for the g6 series of laptops here: http://h10025.www1.hp.com/ewfrf/wc/prodTopCategory?product=5046256&cc=us&dlc=en&lc=en&query=g6&tool=

It may be on the bottom – sometimes behind/underneath the battery.

Thanks Fynthix – it looks like you may need motherboard drivers but it wouldn’t hurt to cover the bases here. Do you happen to have your full system model number?

Unfortunately this is a known issue for players who have 32-bit operating systems and certain Nvidia cards. We’re currently looking into it but there is no ETA for a fix. If you are able to I would recommend upgrading to a 64-bit operating system and probably adding more RAM to your setup.

Hi Nedween – Are you getting any error messages at all when this happens? Also, is the game client completely crashing on you or are you just getting disconnected? And by your entire connection, do you mean that you are unable to browse websites after you are disconnected from Guild Wars 2?

@Fynthix – Could you attach an updated Game Advisor report so that I can see the most recent changes made to your system and we can go from there?