Showing Posts For Ashley Segovia.8276:

Crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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@ Grizzle – Are you able to attach a DxDiag report? The “Out of Memory” crash error that I am seeing in your crash report may actually be a known issue. I will need to see a DxDiag report to verify this. To run a DxDiag test, please perform the following:

1. Press and hold the Windows key and then press the R key on your keyboard. A Run dialogue box should appear.

2. Type in “dxdiag” without the quotes, and click OK.

3. A DirectX Diagnostic Tool window will appear. Click on the “Save All Information” button at the bottom of this window. You will want to save the file to your desktop.

Graphic problem, merges with blue color (Pictures attachment)

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

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Hi RainX – Could you please attach a DxDiag report to the thread by clicking “More posting & formatting options…” so that we can look into this issue further?

GW2 has encountered a serious error.

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Raptor – Could you please attach a DxDiag and the full crash report so that we can further investigate this issue?

Crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hey guys – could you please post any crash reports and DxDiags using the spoiler tag? You can find the crash report located in your “Documents” folder. There should be a Guild Wars 2 folder within it and it will be called ArenaNet.log.