Guild Wars 2

Since you’re getting this particular error message, I’d like for you to generate a Guild Wars 2 log of exactly what’s going on when this error occurs:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on Gw2.exe and select Create Shortcut.

3. Rename this shortcut to Guild Wars 2 Log.

4. Right-click on this shortcut and select Properties.

5. Edit the Target line to include -log at the end.

Note: Please make sure -log is outside of the quotes and that there is a space between the path and the hyphen.

Correctly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe” -log
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe -log”
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe”-log

6. Once completed, click OK to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double-click Guild Wars 2 Log to start Guild Wars 2 and have it generate the log.

Once completed, check the Guild Wars 2 folder in your Documents folder for a Gw2.log file. Please attach it to this thread.

I apologize for any inconvenience this issue may have caused. Customer Support is pretty swamped in tickets and they are answered in the order that they are received. Please understand that it will take some time to address each and every issue. That being said, the issues with the Black Lion Trading Company are currently being looked into right now.

Hi Utherr – I would like to know how you are connecting to the internet. What type of connection are you using? Are you connecting wirelessly or are you connected directly to your modem via Ethernet cable?

@Uzusek – Are you able to try to download through a different connection method? The mobile connection method may be the reason you are encountering this error message.

@SirPoo – Are you able to disable, remove, or configure AVG? That particular security software has some known compatibility issues with Guild Wars 2.

@AlanTheMan – It does not appear as though the driver update took:

Display Devices
———————-
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Current Mode: 1280 × 1024 (32 bit) (1Hz)
Monitor:
Monitor Max Res:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 8/10/2004 13:00:00, 9344 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: vga.sys
Mini VDD Date: 4/13/2008 19:44:40, 20992 bytes
Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
Vendor ID: 0×0000
Device ID: 0×0000
SubSys ID: 0×00000000
Revision ID: 0×0000
Revision ID: 0×0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

You should see here the name of your graphics card as well as the driver dates and other related info.

I also noticed this within the Game Advisor report: " Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer."

It sounds like either you do not have a video card in your system or there is an issue with the card.

Hi Morrigan – Can you please provide us with a Game Advisor report so we can look into this a little further?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hey guys, I would like you to try a new command we just introduced to assist players with these types of issues. Generally this assists players who have ports blocked by their ISP or are having connectivity issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hey guys – I’m not entirely sure why connecting directly to the modem has resolved the issue for some players, but if you’re still getting the black screen issue I am curious if anyone could test this so I can see how many other players are able to resolve this issue in this fashion.

Hi empressofbees,

Could you please attach a Game Advisor report so I could look into this for you?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hi Talisauros – Can you please attach a Game Advisor report so that I could look into this for you?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hi ReanSean – At this time I would recommend deleting your local.dat file (navigate to Documents\Guild Wars 2) and then run repair. If you’ve never run repair before I’ve provided the steps below for you:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

@AlanTheMan – could you post an updated Game Advisor report so I can see the most recent changes made on your system so we can rule out the previous possible issues? It could also be a different program that could be interfering.

@Kaarke – it looks like you’ve got Windows Defender as well as Avast enabled. It’s possible these two are conflicting with each other and not allowing you to download the client properly. Can you try disabling the two to see if you’re then able to install?

@Nivrim – Certainly! To run the Msconfig command please try the steps below:

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Thanks for the update Valdaran I look forward to hearing the results!

Hi ichigo – If you’re still experiencing this issue, could you please attach a Game Advisor report so that we can take a look at your system set up to try to determine what could be causing this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Thanks LONGTIME! I’m glad to hear that this workaround resolved the issue.

@Samarus – If you’re still receiving this error message, I’d like for you to try the clientport 80 workaround.

To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hi Lancaeron,

I’d like to generate a Guild Wars 2 log of exactly what’s going on when this issue occurs:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on Gw2.exe and select Create Shortcut.

3. Rename this shortcut to Guild Wars 2 Log.

4. Right-click on this shortcut and select Properties.

5. Edit the Target line to include -log at the end.

Note: Please make sure -log is outside of the quotes and that there is a space between the path and the hyphen.

Correctly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe” -log
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe -log”
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe”-log

6. Once completed, click OK to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double-click Guild Wars 2 Log to start Guild Wars 2 and have it generate the log.

Once completed, check the Guild Wars 2 folder in your Documents folder for a Gw2.log file.

Once you’ve done this, go ahead and attach the file to this thread.

Hi fcv – Could you please attach a Game Advisor report to this thread so that we could further investigate this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hi theyaN – I’d like to know what connection method you are using. It appears you may be tethering to your phone for a wireless connection. If this is the case I would recommend attempting to install by connecting directly to your modem via Ethernet cable if you are able to.

Additionally I noticed you have Avast running and quite a few startup applications as well that could also be conflicting with the installation.

Hi Gallerest – If you’re still stuck at 99%, could you please attach a Game Advisor report so that we can further assist you with this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hey guys – we’re still looking into issues with the Trading Post. Please hang tight!

Hi Alfarjamie -

I would like you to try a new command we just introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hi Sumarus – At what point do you receive this error? How long have you been getting this error and how often?

Hi Detahmaio – Can you please attach any crash logs that you may have in addition to a Game Advisor report? Also, I’d like to get another report from you called a GW2 log file. Please follow the steps below to create this file:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 log.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the client and play until you encounter the crash.

Once you’ve done this, navigate to Documents\Guild Wars 2 and there should be a file within it called Gw2.log. Please attach this file to the thread so we can look into this issue further.

Also, for the Game Advisor report, you can find it at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hi cursed – What sort of connection method are you using?

By thew way, kudos on the haiku.

@Nivrim – You have a lot of running processes going and it is likely that one of them may be interfering with the game connection. I would recommend the Windows command “Msconfig” to weed out any of the unnecessary startup applications. If you need assistance with this or have never done this before please let me know and I can walk you through the steps.

Additionally, your video card drivers are from 2008. I’ve provided a link to the most recent video card drivers for you below:
http://www.nvidia.com/object/win7-winvista-64bit-301.42-whql-driver.html

@BigShip – You also have a few applications running that could probably be disabled or closed out. I would first start with closing TeamViewer and Steam as they may have some compatibility issues with Guild Wars 2 (generally, the overlays).

@zjsilva – Your drivers are also from 2008 and this could be causing some issues with installation so I’ve located the latest Nvidia drivers for your laptop:
http://www.nvidia.com/object/notebook-win7-winvista-64bit-301.42-whql-driver.html

Additionally I see that you have AVG enabled on your system. AVG has some known compatibility issues with GW2 and as a temporary troubleshooting step I would recommend disabling or completely removing it. If this is not an option for you then I would recommend configuring the security software to allow Guild Wars 2. If you would like assistance with this please let me know.

@Creature – This is likely due to your video card being below the minimum requirements. I could find no other issue present within the Game Advisor report that would explain why you are unable to install successfully.

@deiphobos – Your graphics card also is below the minimum requirements to play Guild Wars 2. In addition you have McAfee enabled. The installer does have a built in sort of auto-detect which is the reason the installation will not always complete if you do not meet the minimum requirements. This is entirely dependent on the rest of your system in addition to how under the minimum requirements it is. I would recommend updating to Windows Service Pack 1 and updating your video card drivers and trying again.

@AlanTheMan – Your processor is just below the minimum requirements. In addition, it does not appear as though you have any video card drivers installed (you can see this under Display Device in your Game Advisor report). While the processor being slightly under should not prevent you from installing, the lack of video card drivers may. I also noticed that you have AVG enabled and this could also be preventing the installation from completing.

@Wafulazer – You have quite a few running processes going in addition to McAfee. I would also recommend updating your video card drivers:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

@Brandi – Both your processor and graphics card are below the minimum requirements and I believe this is the main reason the installation just stops.

Hello! Could you please attach a Game Advisor report or a DxDiag so that we could look into this a little further?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

There is currently an issue with 32-bit operating systems and Nvidia GTX cards as confirmed by your Game Advisor report and the “Out of Memory” error found within the crash report.

Unfortunately at this time there is no ETA for a fix but this is something that is being looked into. If you are able to, upgrading to a 64-bit operating system and adding more RAM should resolve the issue.

Thanks for all the reports guys. We’re currently looking into this issue and so the more diagnostic information we can collect from you guys the better (DxDiags, Speccy, CPU-Z reports, etc.).

Also, if you could let us know exactly when this black screen issue occurs, how often, if it’s ever gone away, and what you have done to temporarily resolve the issue would be a huge help to us as well.

Hi Limeyness – Can you please attach a Game Advisor report as well as the full crash report you receive when you experience this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hi Rampage – It looks like your Intel drivers are from 2011. I would first recommend checking to see if there are any available updates for your Intel card through Intel’s Download Center: http://www.intel.com/p/en_US/support/detect

Please let me know if this helps!

Hi D Zap – Can you please attach a DxDiag or a Game Advisor report so that we can look into this a little further?

You can find the Game Advisor tool below:
http://us.ncsoft.com/gameadvisor/

@ RainX & Evea – Looks like you guys have some older drivers since they’re from 2010. I would highly recommend AMD’s most recent drivers. I believe 12.8 was just released which you should be able to find through the link below:

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

While the 5470 is not a very powerful card, you shouldn’t be experiencing graphics issues such as those. Please let me know if the updated drivers helps!

Hi KillerPotato – There’s an application that I find to be incredibly helpful for checking out your system hardware called Speccy. Speccy also shows you memory timings, system temperature, driver dates, etc. That being said, if you choose to install this application I’d really like to see the results so we can track down what the cause of this issue might be.

To install and run Speccy, please use the following instructions:

1. Download Speccy from this link: http://download.piriform.com/spsetup114.exe

2. Once downloaded, double click “spsetup114.exe” to start the installation process.

3. Once completed, double click the “Speccy” icon on your desktop.

4. Once loaded, please click “File” then “Save Snapshot.”
a. Note: If this option is grayed out, Speccy is still gathering the required information. Allow it a few moments to complete this process.

5. Save this file to your desktop.

At this point, Speccy will begin generating the report. This will take a few minutes while it compiles all of the data that you just specified.

Once this is completed you can attach it to the ticket by clicking “More posting & formatting options…”

Hi OneAngryPanda – Could you please attach a DxDiag or Game Advisor report for us to take a look at in order to investigate this issue? Additionally, if you could attach the full crash report as well this would be very helpful.

You can find the Game Advisor report at the link below:
http://us.ncsoft.com/gameadvisor/

Hi Soulrez – Could you please post a Game Advisor so we could see if there might be some other application interfering with the installation? Another possibility would be if one part of your system did not meet the minimum requirements or if your drivers needed to be updated this can also sometimes prevent the installation from completing.

Hi Archangel Roy – Could you please attach a Game Advisor report or a DxDiag so we could look into this a little further?

Hi POMalley – Thanks for providing the Game Advisor report! The first thing I’m seeing here is AVG. Currently Guild Wars 2 has some compatibility issues with AVG and so the best course of action here would be to either completely remove it (and try a different security software application of course) or to configure AVG to work with Guild Wars 2. The steps below should assist you with configuring AVG:

1. Open AVG
2. Click “History”
3. Click on “Firewall Log”
4. Click on “System Services”
5. Scroll down to branch cache/Windows remote management
6. Click on “Block” and change it to “Allow for all”

This should allow you to connect to the patch servers.

Next, open User Interface.
Click “Tools” and then “Firewall settings” and in the panel that pops up, you will see profiles on the left (the active one will be in bold).
Click on “System services” in the active profile and then Click the “Manage User System Rules.”

Another window should open. Click Add button, a change rule detail window opens. Here you will want it to read: For protocol TCP, direction Out, local port(s) Unrestricted ports (1024-65535), remote port(s) 80,6112,6600, remote address(es) All Networks, Allow for All … Give it a name of GW Special down at bottom.

If this doesn’t help – please let us know!

Hi nela – Are you getting any error messages at all during character creation when this happens? Also, could you please attach a DxDiag or a Game Advisor report to this thread so that we can take a look at your system set up?

In the meantime, I would recommend deleting your Local.dat file and repairing the game client. You can find the local.dat file at Documents\Guild Wars 2 and you can run a repair by following the steps below:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi Mazzizo – I would recommend settings your Anti-Aliasing settings to “Use application settings” if you have not done so already. The link below should point you in the right direction with how to do so:

https://forum-en.gw2archive.eu/forum/support/tech/Black-Screen-Issue-AMD-ATI/first#post3963

Additionally, do you have this problem in both windowed mode as well as fullscreen mode?

Hi Alch – If a clean installation of your drivers (or even rolling them back to an older version) did not do the trick, could you please attach a DxDiag or Game Advisor report to the thread so we can try to figure out what’s going on here?

Hi Retzie – This is certainly a curious issue… graphics issues such as that are usually a result of overheating, bad, or missing drivers. I would suggest a clean install of the newest drivers as well as updating your DirectX.

The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Hi Soupycat – From what I can see it does not appear as though you have motherboard drivers installed. I would recommend looking up and installing the latest CHIPSET drivers for your motherboard. Additionally, it looks like AMD has released some new drivers. I would recommend a clean install of the 12.8 drivers:

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

Lastly, I would recommend deleting your local.dat file (navigate to your “Documents” folder and then to the “Guild Wars 2” folder within it) and then running a repair.

Let me know if this helps!

Hi Akeu,

Thanks for providing a Game Advisor report right off the bat! My first thought here is that McAfee might be blocking the installation from completing. If disabling McAfee does not resolve the issue, I would recommend completely removing it as a temporary troubleshooting step. Keep in mind we don’t ask that players not have any security software running, we would just like to eliminate this application as being a possible variable that could be causing this issue.

Hi Raptor thanks for the DxDiag report – overall your system looks pretty good. I’d probably first start with a clean installation of your video drivers through an application such as Driver Fusion. This will wipe out any potentially dated or corrupted driver files and let you install the newest drivers fresh.

If that doesn’t resolve the issue for you then I’d like to see a different diagnostic report. I would like for you to provide a Game Advisor report. It’s much like a DxDiag but it gives us a bit more information that I find to be a little more helpful. You can find the Game Advisor below:

http://us.ncsoft.com/gameadvisor/

Hey guys – The more information that you can provide regarding this crash the better. The crash report will vary from player to player depending on when they crashed along with their individual system setup.

That being said, can you all please post any crash reports (ArenaNet.log file) along with a Game Advisor report?

You can download Game Advisor below. It provides us with a bit more information than a DxDiag report:

http://us.ncsoft.com/gameadvisor/

Hi Retzie,

Can you run our Game Adviser tool and attach it to this post by clicking “More posting & formatting options…”

You can download Game Adviser here: http://us.ncsoft.com/gameadvisor/

Thanks for the crash report Raptor! My first thought is this could be a driver based issue. The report indicates that you have a ATI Radeon HD 4300/4500 Series graphics card. While this card does not meet the minimum requirements (it may be slightly under the minimum) this is not to say that you will be unable to play per say. You may simply need to update your graphics drivers. Please keep in mind though that since your graphics card does not meet the minimum requirements you may encounter graphics, performance, and even crash issues such as this as a result.

And so, are you able to attach a DxDiag report to this thread so I can get an idea of what kind of system setup you have? To run a DxDiag test, please perform the following:

1. Press and hold the Windows key and then press the R key on your keyboard. A Run dialogue box should appear.

2. Type in “dxdiag” without the quotes, and click OK.

3. A DirectX Diagnostic Tool window will appear. Click on the “Save All Information” button at the bottom of this window. You will want to save the file to your desktop.

From there you should be able to attach the report to this thread by clicking “More posting & formatting options…”

Currently we are investigating a known issue with 32-bit operating systems and Nvidia GTX cards. Unfortunately there is no ETA for a fix at this time – though I am glad to hear Grizzle that you haven’t experienced the crash in a while. It is possible that this could be a driver based issue since you have a GTS Nvidia card.

I would recommend a clean installation of the newest drivers since yours appear to be a couple of months old. If anything this should at least improve performance for you.