Guild Wars 2

Hi mickers – I’d like for you to try clearing your DNS cache. To do this, follow these steps:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

Hi Alex – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Xehenort – The missing mouse cursor issue is often caused by having mouse pointer trails enabled. Please follow these instructions to disabled the pointer trails.

1. Click on the Windows start button.

2. Select ‘Control Panel’.

3. For Windows XP: Double-click on the Mouse icon.

For Windows 7 and Vista: Click on ‘Hardware and Sound’ then select ‘Mouse’.

4. Go to the ‘Pointer Options’ tab and look for the ‘Visibility’ section.

5. In the ‘Visibility’ section, un-check the box next to ‘Display pointer trails’.

6. Click on OK.

Once you’ve done this, try running Guild Wars 2 again.

Hi Paximus – I’m not seeing anything in the crash report that would explain why you’re experiencing this issue, and so I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hey guys, for those of you that are still experiencing this issue, there are a number of things that you can try in order to resolve this. Unfortunately this seems to be a case by case type of issue, although the following troubleshooting steps have resolved this issue for players:

- Clean installation of your video card drivers (may need to do this through a Third-Party application such as Driver Fusion)

- Update your version of DirectX

- Either disable SPI Firewall or bypass your router and connect directly to the modem

- In your Nvidia Control Panel or Catalyst Control Center, set your Anti-Aliasing settings to “Application Controlled.”

- Delete the local.dat file and follow with a repair of the game client.

- Re-seat your graphics card (remove the card and put it firmly back into place)

Beyond this, I would recommend creating a support ticket so that our technical support department can further assist you one on one.

Hope this helps!

Hi Shikigami – Have you tried removing “-testVerticalFov” to see if you still experience this same issue?

This is a feature that we are working on adding more support for though it is not currently natively supported for Guild Wars 2. While some players have gotten this to work, I would recommend looking into Nvidia’s different driver packages or looking into configurations other players have tried to enable this.

Hey guys – for any of you who are still experiencing this issue, could you please post any FULL error codes that you see when you crash or get disconnected?

Hey guys – for any of you who are still experiencing this issue, could you please post any FULL error codes that you see when you crash or get disconnected?

Hi SMOR – If you haven’t tried this already, I’d recommend browsing to Documents\Guild Wars 2 and deleting the local.dat file and running a repair on the client.

Hi Havana – Just to be safe I would backup your GW2.dat file from your original client, although it does sound like the registry was overwritten and so I would not recommend uninstalling Guild Wars 2 through the Control Panel.

When you contact Technical Support you will probably be asked for a few diagnostic reports: Game Advisor report (NCSOFT in house tool, basically a glorified DxDiag), Network Diagnostic report (ports and traceroutes are shown more accurately here than in the Game Advisor report), and a PingPlotter report (third-party application that cannot be attached in the forums but illustrates latency, packetloss, and ping very nicely).

These reports will show us not only any issues on your end with your connection (if existent) but on our end as well.

EDIT: To clarify, we do NOT want players paying for PingPlotter. There is the “Standard” version that is free that we ask players to run.

Glad to hear it! I actually have to do the same thing on my home computer so I’m happy to hear this worked for you as well.

Hi SgtSarcasm – Thanks for the reports. Your pathping looks pretty good overall, just some minimal packet loss. And so I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

Hi Tomsmithard.5241,

Where do you have your Guild Wars 2 client installed to? If the client is reinstalling itself it sounds as though you may have it in a temp directory such as your Temp or Downloads folder.

Hi Wing,

I would like you to try a new command we just introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hope that helps!

Hey guys, sorry to hear that some of you are still stuck at the character loading screen. What I would like to do is rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

Hi guys – I can certainly understand your frustration but as this is Technical Support we need to be able to eliminate any possible variables that could be causing this issue. As there are no known issues with the servers at this time, we first need to look at any possible system or connection related issues and gather diagnostic information. With this particular type of issue, I would prefer players to send in a support ticket to our Technical Support team so that we can gather as much information as possible. If there does appear to be an issue on our end, we can then forward this information to our Network Engineers for further investigation.

As this particular error message can be caused from a number of different things, simply going off of players reporting this error without any diagnostic information is not enough for a thorough investigation. I can definitely see that a number of players are experiencing this problem, but if it were a more widespread issue the forums would be blowing up with reports of this error and the cause would be more apparent.

Again, I would highly recommend contacting the NCSOFT Technical Support department for further assistance as this will allow us to much more quickly assist you one on one, and assist us with looking into this issue a little more closely.

Hi Fribble – If you have any security software running you may have to configure or disable the software to allow you to connect to Guild Wars 2. You will also want to make sure that you have TCP ports 80, 443, 6112 and port 6600 fully unrestricted and accessible, both inbound and outbound.

Just a heads up we’re not ignoring you guys in regards to this issue. This is still being looked into. Thanks for your patience and understanding.

This is still being looked into guys. Hang tight – we appreciate your patience!

Hi Ratty – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Leviathan – Have you tried different connection methods or systems to see if you still experience this ability delay?

Additionally, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hey guys – Error 7 can often pop up for a number of reasons. Unfortunately there isn’t a set “fix” that will resolve it every time and so usually there is a bit of troubleshooting involved. For any of you experiencing this issue, specifically when you are trying to log in, I’d like to have you guys try two things: Winsock reset followed by a DNS flush.

Let’s start with the Winsock reset. To do this, please follow the steps below:

1. Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You don’t need to do anything with this – this is more of a confirmation that these steps were done correctly.

5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Next, please try clearing your DNS cache. To do this, follow these steps:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

Hi Isami – Does she encounter this issue if she turns her graphics settings down to be more geared toward “Best Performance”? From what I can see she’s getting Out of Memory crashes which is often a limitation of the 32-bit operating system.

Hi Kaminari – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi TheMuyu – I’d start with a driver update since it looks like yours have not been updated since 2011: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hope this helps!

Hello Havana – The Gw2 file is the executable for Guild Wars 2. The file extensions simply are not showing for it.

Hi there Kino – For obvious reasons your thread caught my attention. As I have mentioned previously on some of the larger connectivity threads, these issues are best assisted one on one through a support ticket. It can be very difficult to diagnose and assist with connectivity issues as it often requires us to collect some a bit of diagnostic information that players may not want to post on the forums.

As I am neither a Developer or a Network Engineer I cannot pass along any information in regards to anything going on server side though when we do find there is an issue on our end, we find out pretty quick and you will essentially see the forums “blow up” in regards to this issue.

Hi Warborn – First, I’d like for you to try updating your DirectX. The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

If that doesn’t work then I would deleting the local.dat file and repairing the client (navigate to Documents\Guild Wars 2).

Unfortunately there isn’t one set “fix” that will resolve this issue as it does seem to vary from player to player depending on their individual setups and when exactlty they experience the black screen.

Hi Nayaru – What graphics card might you be using? While this is an unfortunate limitation of 32-bit operating systems, there are a couple of things that we can try and look into to resolve this though please understand that ultimately this issue may not be resolved due to this limitation.

Hi Bald and Bold – I would like you to try the following to repair your Guild Wars 2 installation:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi square – I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

Hi Brinthus – I would first start with a DirectX update. The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

If this doesn’t resolve the issue for you, try deleting the local.dat file and running a repair on the client.

Hope this helps!

Hi TheMuyu – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Jixer – I would recommend navigating to Documents\Guild Wars 2 and deleting the local.dat file. Once you’ve done this, try a repair of the Guild Wars 2 client:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

HI FXLEACH – I noticed that you’re using a wireless USB adapter which is an unsupported connection device and could be contributing to this issue. I’m curious if you still experience this problem when directly connected to your modem via Ethernet cable.

Is this something you would be able to test?

Hi Fox – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi iceatope – I’m curious if you have Gw2.exe in your temp folder by accident. The easiest way to resolve this issue is to pull it out of the temp drive and onto the C drive by following the below steps:

1. Hold down the Windows button on the keyboard and hit the R key.

2. Paste in the following line and then click OK.
C:\users\%username%\AppData\Local\Temp

2. Find Gw2.exe and right-click on the file and select Cut

3. Go to your C drive and into the Games folder. If there is no Games folder, create one.

4. In the Games folder, create the folder Guild Wars 2 and go into it.

5. In the Guild Wars 2 folder, right-click and select Paste.

6. Run Gw2.exe from the Guild Wars 2 folder.

The game should launch and immediately start patching. Two additional files should be created: Gw2.dat and Gw2.tmp

Hi Noddan – First I would recommend navigating to Documents\Guild Wars 2 and deleting the local.dat file. Once you’ve done this, try a repair of the Guild Wars 2 client:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi xserv – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Zyntax – Sorry for the late reply. First, I’d like for you to browse to Documents\Guild Wars 2 and delete the local.dat file. Once you’ve done this, run a repair on the game client. You can do so by following the steps below:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hope that helps!

Hi Mechadream – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Zyntax – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Fangos – If deleting the local.dat file and following with a repair didn’t resolve this issue, there’s still a couple of things that you can try. I would make sure that you have your Anti-Aliasing set to “Application Controlled” and ensure that you have the latest drivers for your video card.

Additionally, the game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Hi Mory – Could you please post either a DxDiag or a Game Advisor report to this thread so that I could take a look at the rest of your system in order to determine what might be causing this issue?

You can attach the report to the thread by clicking “More posting & formatting options…”

Hi Sapier – what’s your ticket number? I could take a look at this issue for you.

Hey there – this is a known issue that’s still being looked into. At this time we have no ETA for a fix, but I would recommend keeping an eye out on this thread for any updates or posted workarounds in regards to this issue:

https://forum-en.gw2archive.eu/forum/support/bugs/Annoying-Sound-Bug/first

Hi TommyP – There are a couple of things that you can try in regards to this particular error message. The first thing I would suggest is clearing your DNS cache along with a Winsock reset.

To do a Winsock reset, please try the steps below:

1. Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)

5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Next, to clear your DNS cache, please try the following:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

Hey guys, glad to hear the two steps have been resolving the issue for you all so far!