Guild Wars 2

Hi Maisen – For this issue I would recommend a clean installation of your video card drivers as this appears to be a driver based issue. Additionally, I might also recommend installing the latest version of DirectX.

Hi there Zinelkay – More than likely here the issue is very likely caused due to the fact that your onboard chipset does not meet the minimum requirements for Guild Wars 2. During the installation if your system is being detected as not powerful enough to launch the game then the installation will not finish.

This will also depend on your processor. If you have a graphics card that fails min specs, if your processor is pretty beefy you can probably get it to work although I’m unable to view your processor from the diagnostic report that you have provided.

Hi Wicked Rin – It’s possible that this may just be a corrupt installation, and so I would like for you to navigate to Documents\Guild Wars 2 and delete the local.dat file. Next, please try the following to repair your Guild Wars 2 installation:

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi there Lawkins – I’d like for you to try a Winsock reset as this has resolved the issue for quite a few players receiving this error message.

To do this please try the steps below:

1. Click the “Start” button to bring up the Start Menu.
2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”
3. Right-click on “cmd.exe” and select “Run as Administrator.”
4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You do not need to do anything with this file.
5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Hello exaltedwarlock I can assure you there was no attempt to rob you or make the game unplayable for you. I would recommend creating a technical support ticket so that we can best assist you one on one in regards to this issue. The more information that you are able to provide the better we can assist you.

Hi xiao – While not the most ideal solution, if you’re connected through a router, I would recommend either disabling your SPI Firewall or removing it completely to see if it resolves the issue for you.

Celery and Zilent Night,

Your Crash logs are showing CRC errors, what this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Once that is complete, Please navigate to your Documents > Guild Wars 2 folder and in there you should see a file called Local.dat. Delete this file.

Next:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again and see if this resolves your issue.

Hi Myrana,

Error 10 is typically caused when you click the Join or Invite button without putting a name in the character name field.

Please try the following steps and let me know if you are successfully able to invite another member to your party.

Click on the party icon in the upper left of the screen. You should see a box that says character name with the buttons join and invite underneath.

In order to invite someone to your party their character name needs to be in the character name field. You can either type the characters name in or target them. Once their name is in the character name box, you can then click the invite button. Doing this will send them an invite which they can either approve or deny.

Hi Bobby – Do you happen to know where your friend has installed the client to? Generally the client will re-download itself if it’s been saved to a temporary location such as the “Downloads” folder.

Hi there xMystic

I’m sorry to hear you’ve been experiencing this issue after only three days of playing. The Fatal Disk Error 23 is a Windows error code which does indicate an issue with your hard drive or that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Once that is complete, Please navigate to your Documents > Guild Wars 2 folder and in there you should see a file called Local.dat. Delete this file.

Next:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Hope this helps!

Hi Wolfey To begin, Guild Wars 2 runs on it’s own client. It was never intended to be run with the NCSOFT Launcher, though NCSOFT are the publishers for Guild Wars 2.

Second, could you please provide a crash report that shows exactly what Fatal Errors you’re seeing? Generally Fatal Disk Errors indicate an issue with your hard drive. You can locate this file by navigating to Documents\Guild Wars 2 and locating the ArenaNet.log file.

Hi dannymichael – Without any diagnostic information or provided system specs it is difficult to diagnose exactly why you’re having FPS issues. Additionally, switching to a different server will have no affect on your FPS.

It’s possible it could be either a ports or a router issue. You can check this by running a port check by following the steps below:

To check this, please try the following:

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
7. Click OK to save your changes.
8. Open “Guild Wars 2 Diagnostic” to start the test.

Once it’s complete you should be given the option to view the results and save the report to your desktop.

Hi ZilentNight – Could you please attach the full crash report to the thread so we can take a look? You can locate this by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

I would like you to try a command to see if this allows you to connect. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hi Sillarion,

How often do you get this error message and at what point do you receive it? In game or when you’re trying to log in?

Hi Azureal -

I’m curious about your system’s network configuration and I think this may be either the issue if not contributing to the issue that you’re experiencing. I think the best approach here would be for you to create a support ticket for us to better assist you, although I would like for you to try a command to see if this makes a difference for you at all.

To do this:
1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hi Josiah – Do you have any security software enabled? This is generally the most common cause of this error message.

Looks like possible driver corruption. You may also want to update your DirectX if you haven’t already. Could you post a DxDiag to the thread so we can see if anything else could be causing this issue for you?

More than likely it is due to your video card just judging from the symptom’s you have described in addition to the system specs you have provided.

Hi Corso – If you’re using a Radeon 9550 this is likely due to the fact that your graphics card does not meet the minimum requirements. In some situations players can still install if their card fails min specs, but only if their processor exceeds the minimum requirements. If all other hardware on your system barely meets and your graphics card fails, you will be unable to complete the client installation.

Hi Afterglo

The issue seems to be driver related which you can see listed next to “Module” in the crash log you provided:

Module: nvd3dum.dll

I would first recommend a clean installation of your video card drivers.

Hi Vail

Currently, Guild Wars 2 should detect the mouse buttons as actual mouse buttons (mouse3, mouse4 etc etc). However, if it doesn’t there is a trick to bypass this and just use generic settings. To do this, you need to access the mouse’s key binding application and bind the keys you want to use to keyboard keys.

For example:

I use a Logitech MX1000. It has 3 side buttons which many games do not recognize as mouse keys. Instead of trying to configure each game to remember the key binds I simply told the mouse software that those buttons are bound to “Page up,” “Page Down” and “Insert.” Then, I start the game of my choice, (Guild Wars 2 in this case) and bind the something like “map” to “Page up” in the keyboard section (not mouse). This way, when I hit the mouse button, the game thinks I am pressing “Page up” so it opens the map.

Beyond this, you will have to wait for your application software to be updated so it works with Guild Wars 2.

Hi Torognek

If your Crash logs are showing CRC errors, what this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Hi there Telekalos – Unfortunately the crash report didn’t tell me much as far as this crash is concerned. That being said we’ll need to see a bit more diagnostic information before we can come to any sort of conclusion. I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link.

You can either attach the report to the thread, or you can create a support ticket and attach it to your ticket. If you decide to create a support ticket, could you please reply back with the ticket number so that I can further investigate this issue for you?

Hi Telekalos – I’m curious to see a crash report from you. This may give us some indication as to why you’re experiencing this issue. You can locate this by browsing to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

You can attach the file to the thread by clicking “More posting & formatting options…”

Hi lilidiep – I went and looked at your Game Advisor report and it doesn’t look like you’ve got any video card drivers installed. This could definitely explain the issue that you’re experiencing. Depending on whether or not you have an Nvidia or AMD card installed, I would recommend checking out the auto-detect features of one of the two websites to locate the most up to date drivers for your laptop:

For Nvidia cards:
http://www.geforce.com/drivers

For AMD cards:
http://support.amd.com/us/gpudownload/Pages/index.aspx

Hi Ruralgeek,

While we do have some suggestions for helping players work around this issue, ultimately we need you to understand that this is a limitation of 32-bit Operating Systems and not actually of Guild Wars 2. The main issue here is simply memory limitations inherent in 32-bit Operating Systems. From what you have mentioned, you have upwards of 16GB of RAM but due to how 32-bit operating systems work, you can only use 3.5 GB. The problem comes in the form of the additional video memory your graphics card has.

This is where it gets a little complex but the short version is that the additional memory can push your total available memory into negative numbers resulting in crashes or simply, “out of memory errors.” Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Hi josipva – Thanks for the Game Advisor report! Does the launcher start installing an additional 10 mb of data every time you open the client or are you getting stuck at this screen?

Additionally, I would suggest trying to disable your User Account Control. you can do so by following the steps below:

1. Go to the Search Charm and type “Change User Account Settings.”

2. In the console, change the notification setting slider down to “Never Notify.”

3. Click “OK” and launch Guild Wars 2 again.

Hi Grunblatt – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Weifan – This is an issue that we’re currently looking into. In order for us to better assist you with this issue I would recommend creating a technical support ticket and attach a Game Advisor report in addition to a log file. You can create the log file by following the steps below:

First, please run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this:

1. Locate your Guild Wars 2 shortcut

2. Right-click and select “Properties.”

3. In the “Target” line, add -log to the end.

Note: Please make sure-log is outside of the quotes:

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log

Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”

4. Run Guild Wars 2, if you’re experiencing errors or crashes please run until the error or crash occurs.

Once completed, a file called “GW2.log” will be generated in your “Documents” folder under the “Guild Wars 2” folder.

You can also refer to this thread below for more information on creating a support ticket: https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Are you guys still experiencing this issue? Generally error code 11 at the login screen means that your username and/or password are incorrect.

Hi Xandark – I would like you to try a new command we just introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hi Alex – If you’re still having this issue, I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

If this doesn’t resolve the issue for you, I would highly recommend creating a technical support ticket so that we can look into this issue and further assist you on one on.

Hi DarkAngelzWraith – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Roshi – I would recommend navigating to Documents\Guild Wars 2 and deleting the local.dat file. Once you’ve done this, please try running a repair on the client. I’ve provided the steps below for you:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi Awesomenaut – I looked through the crash report that you provided and while you have a few different crash errors this stood out to me in particular:

• Crash <—*
  Exception: c0000005
  Memory at address 44a9bda8 could not be read
  App: Gw2.exe
  Pid: 1456
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 16361
  Module: atiumdag.dll
  When: 2012-12-23T14:48:02Z 2012-12-23T15:48:02+01:00
  Uptime: 0 days 0:01:12
  Flags: 0

Particularly, “Module: atiumdag.dll” stands out as this is an ATI driver and the listed “Module” is generally an application or driver that is related to the crash. I would first recommend a clean installation of the newest AMD video card drivers for your graphics card.

Hi terroristmuffin – Do you happen to have any security software enabled? This is often the cause of the “Download Failed!” error message.

Hi josipva – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi there AvengerUK – What’s your ticket number?

Hi HellKrasher – One thing you could try is typing in “mouse” in your search bar, click the mouse icon in the Control Panel, and once there disable “Pointer Trails.”

Hope this helps!

Hi Alex and X The Manimal – I’d like for you guys to first browse to Documents\Guild Wars 2 and delete the local.dat file. Once you’ve done this, try repairing the game client. To do this, please try the steps below:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Dictator Tot – Your issue may be a little different. I noticed you don’t have any video card drivers installed which could certainly cause the issue that you’re experiencing. You’ll definitely want to locate the latest drivers for your card and try the installation again.

If you guys are still experiencing this issue, the best way for us to collect information to determine whether or not this is an issue with the client is if you submit a ticket to our Technical Support department for further assistance.

As it stands we’ve received very few reports regarding this particular problem and so the more information that we can collect the more this will assist us in further investigating this issue.

Hi Signaling Fire – From the symptoms that you’ve described and after looking at your system specs, this appears to be a result of your processor and onboard Intel chipset not meeting the minimum requirements to play.

I’m unable to see the driver date for your Intel card, though I would recommend updating to the latest Intel video drivers to see if this has any affect on the issue. I have provided a link to Intel’s Driver Update Utility which should locate the latest drivers for your system for you:

http://www.intel.com/p/en_US/support/detect

Please understand, however, that ultimately this issue may not be resolved due to your system not meeting the minimum requirements.

Hi Rezz – Thanks for the Game Advisor report! There seems to be some issues with the Nvidia 310.70 drivers and some players have had to rollback to previous versions in order to correct this issue.

Two things I did notice other than this: You do appear to be missing Service Pack 1. I would highly recommend installing this update. You can do so by clicking the “Start” button and typing “Windows Update” into the search field and installing all critical updates for Windows 7.

Aside from that it’s possible that your video card drivers may also be corrupt and so I’d recommend a clean installation of your video card drivers. If these suggestions don’t resolve the issue for you let me know and we can move on to the next step.

Oh no – I’m sorry to hear that. That’s really odd. Are you connected to a router by chance? If so, do you encounter this issue if you bypass the router and connect directly to the modem?

Hi mickers – Glad to hear it!

And thanks for the warm wishes – right back at you!

Hi rho is war – Unfortunately there isn’t really an “official” fix as various resolutions have come about in regards to this issue, however, the location of your local.dat file is by default Documents\Guild Wars 2. So wherever your “My Documents” folder is located, you should see a Guild Wars 2 folder within it, and there should be the local.dat file.

Hi Knurlgrim – First, I would recommend resetting any browser settings that you have for whatever browser you’re using. If that doesn’t work, I would like for you to delete the Guild Wars 2 folder located within your users library folder. You can do this by following the instructions below.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2

5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Please launch Guild Wars 2 and see if you are able to log in and play without issues.

Additionally, there is a GW2 Beta Mac Forums as well. Just a heads up as you may receive suggestions much more quickly there!

Hi Rezz – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”