Guild Wars 2

Hi NickChabby – It’s possible that the problem you’re experiencing may be caused by outdated Root Certificates on your machine. In an effort to update these I would like for you to follow the steps below:

1. Close out of Guild Wars 2 if you have it running and go to your Documents folder. In the Guild Wars 2 folder you should have a file called Local.dat, delete this file.

2. Download the program from the link below:

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear.

If you run the program and nothing happens that’s ok, it is as it should be.

4. Open the Game Client and try to access the trading post.

Hope this helps!

Hi there – sounds like you guessed it. Fatal Disk error 8 is actually a Windows based error:

ERROR_NOT_ENOUGH_MEMORY

8 (0×8)

Not enough storage is available to process this command.

Hi erkball – Sorry I’m getting back to you so late! Unfortunately the info in the crashlog is a little vague and so we’d need to collect a bit more diagnostic info from you in order to do more testing. This way we can better narrow down any potential causes of the issue rather than just throwing troubleshooting steps at you that have nothing to do with the issue.

That being said, for quicker one on one assistance, I’d recommend opening up a support ticket with a Game Advisor report attached. If you’d like, you can also provide the report to this thread as well. I’ve included a link to a sticky below which should give you some more information on creating support tickets:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hey there secksitime – It looks like your Intel® G33/G31 Express Chipset may be the limiting factor here since it does not technically meet the minimum requirements and your processor may not be powerful enough to carry it. I would advise at least updating your video card drivers as this may help considering they are from 2008, though it is very likely this issue may not be resolved due to your video card not meeting the minimum requirements.
I’ve provided the link to update your drivers below:

http://www.intel.com/p/en_US/support/detect

Hey there Serinxandar – Looks like I found your problem:

================ = Checking server connectivity ================
Section completed in 0.00 seconds

Diag.ArenaNetworks.com
64.25.39.21:80 – connect succeeded
206.127.158.31:80 – connect succeeded
206.127.158.31:6112 – connect failed
64.25.39.21:6112 – connect failed

Section completed in 1.17 seconds

AssetCDN.101.ArenaNetworks.com
63.238.2.208:80 – connect succeeded
63.238.2.225:80 – connect succeeded

Section completed in 0.11 seconds

Auth1.101.ArenaNetworks.com
64.25.38.54:6112 – connect failed
64.25.38.172:6112 – connect failed
64.25.38.51:6112 – connect failed
64.25.38.171:6112 – connect failed
64.25.38.72:6112 – connect failed

Section completed in 1.01 seconds

Auth2.101.ArenaNetworks.com
206.127.146.73:6112 – connect failed
206.127.159.108:6112 – connect failed
206.127.159.107:6112 – connect failed
206.127.159.77:6112 – connect failed
206.127.146.74:6112 – connect failed
206.127.159.109:6112 – connect failed

Section completed in 1.03 seconds

CliGate.101.NCPlatform.net
64.25.40.116:6112 – connect failed
64.25.40.121:6112 – connect failed
64.25.40.122:6112 – connect failed
64.25.40.119:6112 – connect failed
64.25.40.117:6112 – connect failed
64.25.40.120:6112 – connect failed
64.25.40.118:6112 – connect failed

Section completed in 1.08 seconds

Port 6112 appears to be blocked. Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

You should be able to find out information about your router by reviewing your owner’s manual or by visiting the manufacturer’s website. Here are website links for several network hardware manufacturers:

D-Link®: http://support.dlink.com/
Linksys®: http://www.linksysbycisco.com/US/en/support
NETGEAR®: http://kb.netgear.com/app/home
Belkin®: http://www.belkin.com/support/

For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com/

Just a note: this site is not affiliated with or supported by NCSOFT or ArenaNet.

Hi Kristof Kulcsar – That does appear to be the infamous sound bug. This is a known issue that’s being looked into and I wish I had an ETA for a fix but at the moment there just isn’t one.

I know you don’t want to sacrifice sound quality, though I know other players have resolved or minimized this problem by reducing their Sound settings from “High Quality” to “Fastest.”

Other than that, there isn’t anything at all wrong with your system, it’s simply a known issue.

Hi Vand – Glad to hear that the issue has resolved itself. I’ve actually heard that a few times with error code 7 which is definitely odd but I’m happy to hear that you’re able to get back into the game again!

Hi willsor – You’re most welcome! Sorry to hear that this issue is a bit out of your control though it wouldn’t hurt to hit up your school’s IT Department to see if they can help you out.

Hi there willsor,

I took a look at your Game Advisor report and it looks like port 6112 may be blocked:

================ = Checking server connectivity ================

auth1.101.arenanetworks.com
64.25.38.54:6112 – connect failed
64.25.38.72:6112 – connect failed
64.25.38.171:6112 – connect failed
64.25.38.172:6112 – connect failed
64.25.38.51:6112 – connect failed

auth2.101.arenanetworks.com
206.127.146.74:80 – connect succeeded
206.127.159.77:80 – connect succeeded
206.127.159.107:80 – connect succeeded
206.127.159.108:80 – connect succeeded
206.127.159.109:80 – connect succeeded
206.127.146.73:80 – connect succeeded
206.127.146.74:6112 – connect failed
206.127.159.77:6112 – connect failed
206.127.159.107:6112 – connect failed
206.127.159.108:6112 – connect failed
206.127.159.109:6112 – connect failed
206.127.146.73:6112 – connect failed

auth1.101.arenanetworks.com
64.25.38.54:80 – connect succeeded
64.25.38.72:80 – connect succeeded
64.25.38.171:80 – connect succeeded
64.25.38.172:80 – connect succeeded
64.25.38.51:80 – connect succeeded

File1.ArenaNetworks.com
64.25.39.21:6112 – connect failed
64.25.39.21:80 – connect succeeded

Diag.ArenaNetworks.com
64.25.39.21:6112 – connect failed
206.127.158.31:6112 – connect failed
64.25.39.21:80 – connect succeeded
206.127.158.31:80 – connect succeeded

origincdn.101.arenanetworks.com
64.25.41.2:80 – connect succeeded

Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

You should be able to find out information about your router by reviewing your owner’s manual or by visiting the manufacturer’s website. Here are website links for several network hardware manufacturers:

D-Link®: http://support.dlink.com/
Linksys®: http://www.linksysbycisco.com/US/en/support
NETGEAR®: http://kb.netgear.com/app/home
Belkin®: http://www.belkin.com/support/

For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com/ This site is not affiliated with or supported by NCsoft or ArenaNet.

Hi Serinxandar – The issue you are reporting may be due to the Guild Wars 2 ports being blocked. To check this, please try the following:

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
7. Click OK to save your changes.
8. Open “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, I’d like for you to attach this report to the thread by clicking “More posting & formatting options…”

Hi Vlawde – I would refer to this thread as you two seem to be experiencing the same issue: https://forum-en.gw2archive.eu/forum/support/tech/My-client-crashes-a-lot/first#post1609267

Hi alchemyincarnate – I know it may sound like a simple step, but have you tried repairing the client yet?

Hi Qastal – To get a ballpark idea of the sort of FPS you can expect to see in game, you can use an application called “Heaven” which is essentially a benchmarking tool that would allow you to see your average framerate and performance in a real world 3D environment.

If you decide to do this, you can download Heaven from the site below in addition to running the application with the following settings:

1, Download “Heaven” from this site here: http://unigine.com/products/heaven/download/ (Free download)
2. Once on this page, click “Mirrored by TechPowerUP” under the “Windows Version” field. This will take you to TechPowerUp.com where you can click “Download Now” and select a download mirror.
3. Once downloaded, double click the file to run it.
4. Use the following settings:

API: DirectX 9
Tessellation: Disabled
Shaders: High
Anisotropy: 4x
Stereo 3D: Disabled
Multi monitor: Unchecked
Anti-aliasing: Off
Full Screen: Check marked
Resolution: System

Once running, click the “Benchmark” button in the top left corner. This will start the test. Once completed, the results will be shown on the screen and you can click “Save” to save your results.

Keep in mind this is just for your reference. If you’re not quite getting the frames that you see in the results, I’d recommend creating a support ticket so we can try to find out why you may be experiencing lower framerates than you would expect.

Hi Kojiden – This appears to be a limitation of your 32-bit operating system. Due to the RAM limitations of the 32-bit Operating system the game is trying to run off of more RAM than is available which is causing the memory crashes. 32-bit Windows only uses approximately 3.5G total RAM including any video memory. Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Hi Meron – It looks like the issue here is that your Intel chipset isn’t supported to play. The installer has a sort of built in requirements check that will act exactly as you have described if your system doesn’t meet the requirements.

Some players have managed to get around this, however, ultimately may be out of luck here due to your system being below the required specs. The one thing I would recommend is updating your Intel video drivers as they appear to be dated for 2007. You can use Intel’s driver update utility below:
http://www.intel.com/p/en_US/support/detect

Hi Arrowstorm – From what you’ve described, the issue you are experiencing is called a TDR or Timeout Detection and Recovery error that happens with the Windows Vista/7 and the Nvidia Drivers. For more information on this error, please go to the following link:

https://forums.geforce.com/default/topic/389688/geforce-drivers/nvidia-statement-on-tdr-errors-display-driver-nvlddmkm-stopped-/

As you can see from the above article, this is not an actual issue with Guild Wars 2, but with the Nvidia drivers and will have to be addressed and corrected by Nvidia.

Hi NayruDragon – I’d probably recommend contacting support for this issue to ensure that your account isn’t being compromised. I don’t want to jump to conclusions, but to be on the safe side I would highly recommend it.

Hey there Keef – Sorry to hear you’re having so many issues with installing the client. If you’d like to troubleshoot this issue, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this problem. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

If you don’t want to provide this information in the forums, we’d be more than happy to assist you through a support ticket.

Hi Vulcanite – This particular issue may take a little bit of investigation. Rather than throwing possible troubleshooting steps at you, I’d like for you to create a support ticket if you haven’t already so that we can better assist you one on one. The sticky thread below should provide more information in regards to contacting support:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi erkball – If you’re still having this issue could you please provide the crash report so we can take a look to see why you might be experiencing this problem? You can find the report by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file.

You can also attach it to the thread by clicking “More posting & formatting options…”

Hi there,

I’d recommend creating a support ticket for this issue so we can better assist you one on one to narrow down the cause of this issue. You can find more info about submitting a support ticket through the link below:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Glad to hear you were able to narrow down the cause of the issue!

Hi Shirooni – I’d recommend a clean installation of your video card drivers. If you look at the crash log, it would appear “nvd3dum.dll” is the likely culprit.

Hi Phishhy It’s possible this may be caused by outdated Root Certificates on your machine. In an effort to update these I would like for you to follow the steps below:

1. Close out of Guild Wars 2 if you have it running and go to your Documents folder. In the Guild Wars 2 folder you should have a file called Local.dat, delete this file.

2. Download the program from the link below:

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear.

If you run the program and nothing happens that’s ok, it is as it should be.

4. Open the Game Client and try to access the trading post.

Hope this helps!

Hi Zolash – This isn’t actually a technical issue but I’m glad to hear that you’re in contact with support. This error message indicates that there is an issue with either your username or your password.

Hi Niels – Have you tried repairing the client? I would recommend first deleting the local.dat file and then doing a repair if you haven’t already.

Hi Dyze – If you’re on a work computer you may have something else running in the background that could be seeing flagging Game Advisor as a false/positive. If you’re unable to determine what’s blocking the application, your best bet may be to create a support ticket (if you don’t have the Game Advisor report that’s fine) and the tech agents will be able to collect some alternate diagnostic reports to further investigate the issue.

Hi Dyze,

I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

If you don’t feel comfortable sharing any of this information on the forums, I’d highly recommend creating a support ticket for further assistance. Unfortunately in this case the crash logs aren’t giving me much to go off of, although, I am curious if you continue to crash without using the “-testVerticalFov” command line.

Hi jesterchaos – If you’re still experiencing this issue, could you attach the crash report to the thread so we can take a look? You can find the report by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

You can also attach the report to the thread by clicking “More posting & formatting options…”

Hi Paxmark – If this is a technical issue that you’re experiencing, the more detailed information you provide the more quickly and efficiently we will be able to assist you. So if you’re still having issues playing Guild Wars 2, could you please provide us with a bit more information?

Hi Killing Is Heroism – Sorry to hear you had so many issues with getting the client to install/play but I’m glad to hear that you were able to narrow down the cause. Thanks for sharing your resolution!

Hi Vlk Fenris – Sounds like you’ve tried just about everything at this point. I checked out your ArenaNet.log file and this in particular caught my attention:

• Crash <—*
  Exception: c00000fd
  App: Gw2.exe
  Pid: 3148
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 16845
  Module: GvOsd.dll

The Module here points to “GvOsd.dll” which belongs to Gigabyte Technology. Unfortunately this is a little vague here because it doesn’t point to anything else specifically, though this may be a driver issue with your hardware, or hardware related. This is the most prevalent error message in your crash report and very likely the cause of the issue that you’re experiencing.

At this point if you’d like for us to better look into it one on one with you, I’d recommend creating a technical support ticket and including a Game Advisor report in your response.
The sticky thread below should give you some more info in regards to creating support tickets:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Bender – More than likely this is just an issue of your friend’s mailbox being full.

Hey again Shayd – It may be quicker if we create a support ticket in regards to this issue so that we can gather some diagnostic information from you and better assist you one on one and hopefully get the client installed for you and running asap.

I’d recommend checking out this sticky thread for creating a Technical Support ticket for more information on what to provide. Don’t worry about including account based information – we won’t need that

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Blackhat – I hope you’re able to get some helpful info from your ISP. I would also recommend creating a support ticket so the Technical Support Team can assist you with this issue as well. Without any kind of diagnostic information this can be difficult to troubleshoot.

Hi Shayd – If there’s no ticket number, it sounds like you submitted crash reports which go directly to the QA and Development teams, so customer support wouldn’t see these and so you wouldn’t receive a response, but that’s not to say that they go unseen.

From what you’ve described, this does sound like an isolated issue. Can you please tell me where you have Guild Wars 2 installed to and where you’re running the executable from?

Hi Shayd – Sorry to hear you’re having so much trouble with the installation. And that’s unusual that you wouldn’t receive a response after 5 messages. What’s your ticket number? I can check this out for you and see what’s going on with that.

Hi eddbutter – The crashlog you’ve provided does indicate that the reason you’re crashing is due to the limitation of your 32-bit operating system.

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Ultimately please understand that this issue may not be resolved due to your system’s memory exceeding the limitations placed by your operating system.

Hi Hawat – Generally this error message can be caused by a couple of different things such as security software or your connection method such as using a usb adapter.

Have you guys tried repairing the client? You can do this by following these steps:

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi Flatley – If you’re using Windows XP it should be located in your Guild Wars 2 folder, otherwise if you’re using 7, Vista, or 8 it will be located in Documents\Guild Wars 2. If you don’t have this file then this is likely your system that is crashing and not due to the client.

The Awesomium process is a windowless web-browser framework for the Black Lion Trading Post. It is supposed to be there. Nothing to be worried about

Hey guys – can you please let me know whether or not you’re playing on NA or EU servers?

Hey guys this is currently being looked into – sorry for any inconvenience!

Hi WitchSpell – Could you please provide the full crashlog to the thread so we can check it out? This should give us some more info in regards to the “serious error.” You can find this by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

You can attach it to the thread by clicking “More posting & formatting options…”

Hi again Jereguy – I would recommend trying a couple of these tweaks to see if this improves your in-game performance at all:

1. Right-click on your desktop and select “Catalyst Control Center.”
2. Select “Preferences” and left-click “Advanced mode.”
3. Click the “Gaming” tab on left.
4. Select “3D Application Settings.”
5. Under the heading “Anti-Aliasing” checkmark “Use application settings” but do not check “Morphological filtering.”
6. Under the heading “Anisotropic filter” checkmark “Use application settings.”
7. Under the heading “Tessellation” checkmark “AMD Optimized.”
8. Under the heading “Catalyst A.I.” move the slider to “Performance.”
9. Under the heading “Wait for vertical sync” move the slider to “On, unless application specifies.”
10. Under the heading “Anti-Aliasing Mode” move the slider to “Performance.”
11. Click “Apply” to save these changes and then start Guild Wars 2.

Once loaded, access the “Graphic Options” window and make the following changes:

1. Change “Refresh Rate” to “60 Hz”
2. Change “Frame Limiter” to “60.”
3. Change “Reflections” to “None.”
4. Change “Render Sampling” to “Native.”
5. Enable “Vertical Sync” at the bottom.

Hope this helps!

Hi Mystletainn – Your Crash logs are showing CRC errors, what this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Once that is complete, Please navigate to your Documents > Guild Wars 2 folder and in there you should see a file called Local.dat. Delete this file.

Once you’ve done that, I’d recommend running another repair on the client.

Hi Spock – What troubleshooting steps have you tried to resolve this issue? Have you tried a simple repair of the game client? If you’re unsure how to do this, I’ve provided the steps for you below:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

If this doesn’t resolve the issue for you, we may need your system specs and more diagnostic information in order to troubleshoot this issue.

Hi Veltoss – If you’re still experiencing this issue I’d like to collect a Game Advisor report from you. This is a diagnostic report that will give me a bit more information in regards to your system. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Mustachio – You will want to submit a support ticket in regards to that issue as the Account Support Team are the only ones who can assist you with this particular error code.