Guild Wars 2

I’m not seeing any commonalities here in regards to any specific system builds or areas in the game and so it’s possible this could just be a generic crash error that’s showing up in reports. At this time could anyone still experiencing this issue submit a support ticket so that we can better assist you one on one? This will give us a better idea in regards to the issue at hand here.
https://help.guildwars2.com/anonymous_requests/new

Thanks again for your patience!

For all of you experiencing this issue, can you please post your crash logs as an attachment to the thread (click “More postinhg & formatting options…”) in addition to the following:

- Is this happening in specific areas or during certain instances in the game?

- System info: CPU, GPU, OS, and RAM

Your crash logs should be located in your appdata Roaming folder and you’ll want to find the ArenaNet.log file. The same log file should also be generated when you crash and clicking “Show details” on the prompt to send the report to us should show you the full report.

The more information that I’m able to gather the better idea we’ll have in regards to this particular error.

Thanks for your patience everyone and sorry for any frustration that this may have caused!

You don’t have too many options here unfortunately. If your internet cuts out predictably, you could try manually closing the client before you think the Internet may cut out, and when you open it up again it should resume from where it left off.

Aside from this, I can only really advise either installing the client from a different location where you might not experience this issue, or copying the client files over from someone who already has it installed.

Hey there,

The issue here is your 32-bit operating system. You’ve got 8 GB of RAM in your system, however, due to the limitations of 32-bit operating systems you are only really using about 3.5 . In order to make full use of the RAM in your system and to avoid these crashes, I’d advise upgrading to a 64-bit operating system.

Your only other option would be to try tweaking your graphics options down a bit to alleviate some of the crashing.

EDIT: Numbers – thanks for catching that!

You may also want to see if you have SmartScreen Filter enabled as I’ve seen it throw this error before.

What happens when you try to run the client from your Windows 7 machine?

Awesome, glad to hear it!

Have you tried simply right-clicking the Guild Wars 2 shortcut and clicking “Run as Administrator”? Additionally, are your video card drivers up to date? Do you have any security software running by chance? The more information that you’re able to provide the easier it will be to diagnose this issue and offer suggestions.

Hey there,

What sort of system specs are you working with? Also, are your video card drivers up to date?

There’s a number of reasons why you could be getting lag in game and the best way for us to pinpoint the cause of the issue would be to submit a support ticket:
https://help.guildwars2.com/anonymous_requests/new

Hey there,

Are you getting any kind of crash logs or errors that pop up when this happens?

Hey there,

I’d advise creating a support ticket from this issue as we may need to request some more diagnostic information in order to narrow down the cause of the issue. Unfortunately the crash log doesn’t give us enough information to go off of, and the ArenaNet.log file is from 2012.

You can submit a ticket using the following link:
https://help.guildwars2.com/anonymous_requests/new

Hey guys,

We’re still looking into this issue, but is there anyone that is still having issues with logging into specific characters still?

Edit: Just to add, it sounds like some of you are reporting very different issues. As it’s better for us to see exactly what’s going on, rather than piping up with a “me too,” the more information that each of you are able to provide in regards to this issue the better.

Thanks for your patience!

Hi Ginnasaur,

There’s a number of different things that could be throwing this error. In order for us to better assist you with this issue, I’d advise creating a support ticket so that we can assist you one on one:
https://help.guildwars2.com/anonymous_requests/new

Hi Rosenbourne,

Can you please start with providing your system specs? Without having anything to go off of, it can be difficult to provide suggestions.

Please note. We would like to know the following:

• Your ISP
• Your location (country and, if possible, general location within the country, such as state, region, etc.)
• Your territory or region: NA or EU
• Your Game World (such as Fort Aspenwood, Desolation, Arborstone, etc.)
• The full Error Code you are receiving. (A partial code will not aid the investigation.)
• The number of characters with the problem
• The map name(s) on which the character or characters are trying to load

Also, feel free to post traceroutes – this helps as well!

Thanks everyone for your patience and understanding.

Hey there,

Thanks for sharing your resolution and glad to hear it worked out!

I also wanted to add, that this could be a DNS issue as well. Please try the steps in the following link to override your current DNS settings and use Google’s Public DNS.

Using Google Public DNS
http://code.google.com/speed/public-dns/docs/using.html

Once done, please follow the steps below to clear the DNS cache.

Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.
In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.
Enter the following command below and press enter: ipconfig /flushdns
This should clear your DNS cache. You may need to perform this command a few times.

If this resolved the issue you will need to contact your ISP in order to have the issue resolved. Using a DNS that is not provided by your ISP may lead to slow connection issues.

Okay so there’s a number of different things that can resolve Trading Post issues. We’re still looking into this issue, but in the meantime, please double-check to see if you’ve tried the following:

- Update video card drivers
- Make sure you have all DirectX updates
- Try disabling security software
- Update IE
- Delete gw2 cache folder
- Simply right-click the client and select “Run as Administrator”

Beyond this, please submit a ticket so we can better help you all out one on one.
https://help.guildwars2.com/anonymous_requests/new

Again, no tickets are required.

Hi Junebug,

Please try resetting Internet Explorers settings since this is what the Trading Post and the launcher would use for it’s configuration. To do this:

1. Within Internet Explorer click on “Tools” and select “Internet Options.”

2. Click the “Security Tab”

3. Click through the 4 different zones, one by one. So first, click on “Internet” and select “Default Level.” Then click on “Local Internet” and click on “Default level” doing this for all four options listed.

4. Click the “Connections” tab.

5. Click on “Lan Settings.”

6. Check-mark “Automatically detect settings” and click “Ok.”

7. Click the “Advanced” tab at the end.

8. Click “Restore Advanced Settings” then click “Reset” under the heading “Reset Internet Explorer Settings.”

9. (Optional) – Check mark “Delete personal settings” if you do not have anything you want to save and would like a clean reset.

Once completed, please click “Ok” and try the launcher again.

Hey there,

At this time I’d like for you to try the following:
1. Navigate to your Guild Wars 2 folder, which by default would be C:\Program Files(x86)\Guild Wars 2.
2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).
3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”
4. Rename this shortcut to “Guild Wars 2 Admin Mode.”
5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”
6. Click the “Compatibility” tab.
7. Checkmark “Run this program as an Administrator.”
8. Click “Ok.”

Once completed, let’s go ahead and repair the new installation location:

1. Right-click on “GW2.exe” and select “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Repair.”
3. Right-click on this shortcut and select “Properties.”
4. Edit the “Target” line to include -repair at the end. Note: Please make sure -repair is outside of the quotes
-- Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
-- Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”
5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 5 again.
6. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, double click on “Guild Wars 2 Admin Mode” to launch the game.

Hey there,

If you’ve been experiencing this issue for more than a year, I’d highly encourage you to submit a support ticket so that we can collect some data from you in order to investigate this issue.
https://help.guildwars2.com/anonymous_requests/new

We do not need or want you to submit a ticket on this issue. It will be fixed as soon as possible.

Hey there,

I would like you to try a command line argument we have seen resolve this type of issue.

Please go to your shortcut for Guild Wars 2 and right click it and choose properties.

In the line that says Target, add a space at the end of whats there and then -prefreset

It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset

Click apply and then ok.

Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.

Hi Nakre,

I know it sounds pretty simply but have you tried simply right-clicking the application and selecting “Run as Administrator”?

Hey there,

Do you have any security software currently enabled by chance?

Hi there Lusts,

Are you and your friend crashing at the same time? What sort of crash errors are you getting? Lastly, would you mind sharing your system specs? The more information that you’re able to provide the more information that we’ll have to go off of in troubleshooting this issue.

Hey there,

If any of you are still experiencing this issue, please try Guesting to another server to see if this resolves the issue for you. If not, I would like you to try a command line argument we have seen resolve this type of issue.

Please go to your shortcut for Guild Wars 2 and right click it and choose properties.

In the line that says Target, add a space at the end of whats there and then -prefreset

It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset

Click apply and then ok.

Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.

Hey there,

Sounds like you’ve tried just about everything. I’d advise creating a support ticket so we can give you some one-on-one help.

https://help.guildwars2.com/anonymous_requests/new

Hey there,

It’s possible the setup file could have become corrupt, and so I’d advise deleting the old one and trying again to download and run the new one. If that doesn’t work for you, you may want to consider disabling the SmartScreen Filter as this can sometimes prevent some applications from being run properly.

Hm… would you mind attaching the report to the thread? It might give us all some more information to go off of.

You should be able to do this by clicking “More posting and formatting options…” under “Post reply.”

Hey there,

I know it sounds simple and I didn’t see this mentioned anywhere but your video card drivers are over two years old. I would highly advise updating these because even if this does not resolve your issue, if anything it should at least improve your in-game performance.

Hi Muusic,

To locate the crash logs, you’ll want to type this:

% temp % without the spaces between “temp” and the percent signs. Unfortunately the forums will simply show this as “temp” and remove the percent signs when included together.

Hi knalpiraat,

Without a crash log it can be difficult to say what could be causing the issue, though looking at your system specs I would likely say this is an “Out of Memory” issue due to having a 32-bit operating system with more RAM than your operating system can handle. I’d advise starting with tweaking some of your graphics options down, or upgrading to a 64-bit operating system.

Hey there,

Do you have any security software running by chance and are your video card drivers updated? This would be the first thing that I would look into in narrowing down the cause of this issue.

Hey there,

What video card are you using? It looks like this was the only bit of information left out. Also, please be aware that creating a support ticket is also an option as you likely would have received a few replies by now in regards to this issue over the weekend:
https://help.guildwars2.com/anonymous_requests/new

Hey there,

Looks like it’s possible this could be an issue with your GPU, or at least the drivers. The fault module in the crash log points to: gvosd.dll, which belongs to Gigabyte.

Hi Gal,

When you crash what sort of errors are you getting? Also – would you mind posting your system specs? Specifically your graphics card, RAM, processor, and operating system.

Hey there,

Thanks for the screenshot!

Unfortunately this is still a bit short and does not contain the whole crash log. Would you mind also letting me know what graphics card, processor, RAM, and operating system you have in your computer? The more information that we have to go off of, the better of an answer we can provide and hopefully lead to less “guesswork.”

Hi there, I would submit a customer support ticket in regards to this issue.

https://help.guildwars2.com/anonymous_requests/new

Hi Dailoh,

Try this:

1. Go into Power options (Control panel → Hardware and Sound → Power Options) and click “Change plan settings” near your plan
2. Then click on “Change advanced power settings.”
3. Scroll down to “Processor power management” and expand it.
4. Expand “Maximum processor state” and modify the setting to 99%. Be sure to also set the minimum processor state to something below the maximum. I recommend 5%.
5. Then simply click “Apply” and “OK.”

After this has been done try launching the game again. When you do, the turbo boost feature should refrain from kicking in and that may resolve the issue you’ve been experiencing.

Hope this helps!

I’d start with eliminating unnecessary background applications to ensure there’s no conflicts that could be preventing you from launching the client properly. You’ll probably also want to try running the client as administrator and ensuring that you have the latest video card drivers updated.

That said, if that doesn’t resolve the issue for you, would you mind sharing your system specs? Specifically: CPU, GPU, RAM, OS.

For anyone receiving this error, please refer to the “Connectivity” KB article below:
https://help.guildwars2.com/entries/27698133-Connectivity

Should you not see the issue in the traceroutes or in the troubleshooting suggestions, please submit a ticket!

https://help.guildwars2.com/anonymous_requests/new

Hi there,

Unfortunately this doesn’t give us much to go off of. As another player has mentioned, you should be able to share the crash details by clicking “Show details” which should give anyone viewing your post a bit more information.

Additionally, would you mind posting your system specs as well?

Hi there,

Have you tried the KB article on connection based issues? I’d start there:
https://help.guildwars2.com/entries/27698133-Connectivity

Let’s start simple. What sort of system specs are you working with? Specifically, what kind of processor, graphics card, operating system, and RAM are you using?

And what troubleshooting steps have you tried already? Unfortunately system freezing can mean a number of different things, so we’ll need to narrow down any potential variables before we can nail down the root cause.

There’s a number of reasons why you could be encountering this issue – the number one cause is network setup or connection based issues. The development team is looking into this matter. There is no need to submit a ticket as the fix will correct this issue for everyone.

Hey there,

What sort of system specs are you working with? Specifically, CPU, GPU, RAM, and operating system.

Hey there,

I’d like for you to try the following:

1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”

2. Rename this shortcut to “Guild Wars 2 Port Test.”

3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include /clientport 80 at the end. Note: Please make sure /clientport 80 is outside of the quotes.

— Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
— Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 4 again.

6. Double click “Guild Wars 2 Port Test” and try connecting again.

Hope this helps!

Hey there,

I would like for you to delete the Temporary Cache for Guild Wars 2. To do this:

In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

Type in % temp % (without the spaces in between the percent signs).

Press “Enter” and a new window should appear with the location of

“C:\Users\YOURUSERNAME\AppData\Local\Temp”

Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

Hope this helps!