Guild Wars 2

Hi rebillion

Couple of things I’m curious to know if you’ve tried or not (and if not, I’d advise giving these steps a shot):

- Delete the GW2 cache folder
- Bypass your router and connect directly to the modem (or disable SPI Firewall if you have a router/modem combo)
- Temporarily disable start-up apps and security software via Msconfig

Beyond this, I’d recommend putting in a ticket so our Technical Support Team can further assist you with this issue.

Hi pswendel. – Could you please post the full crash log? This is only a small portion of the error which doesn’t quite tell the whole story here. You can find the report by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. You can attach it to the thread by clicking “More posting & formatting options…”

For any of you guys experiencing this issue, could you please submit a technical support ticket so that our team can look into this issue a bit further? The thread below should detail contacting support:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

I don’t normally post on these kinds of threads because they’re generally opinion and experience based, but I couldn’t ignore the fact that I fit into the setup mentioned by Avelos. Personally, this is what I use at home and it runs Guild Wars 2 pretty nicely.

Aside from that, I really can’t tell you what hardware you should get, but best of luck in the decision making!
:)

Hi Lavanet – I’d like for you to create a support ticket so our tech team can better assist you one on one with this issue. We may need to gather a bit of info from you, so we’d like to correspond with you via the ticketing system as this error code does seem a bit more common lately.

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Ehman,

Just a few things – first and foremost, make sure there’s no security software currently enabled as they’re the usual culprit.

Next, Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

Msconfig never hurts as this allows you to rule out any conflicting apps right away.

Aside from that, you can also try a Winsock reset.

Hi Asudementio – This could be a number of things – drivers, failing graphics card, overheating, missing DirectX updates, etc. To start, I’d recommend posting your system specs and more preferably, a Game Advisor report or a DxDiag.

The issue you are experiencing is called a TDR or Timeout Detection and Recovery error that happens with the Windows Vista/7 and the Nvidia Drivers. For more information on this error, I’d recommend checking out the link below:

https://forums.geforce.com/default/topic/389688/geforce-drivers/nvidia-statement-on-tdr-errors-display-driver-nvlddmkm-stopped-/

Hi Kiba – First things first. I’d recommend disabling Microsoft Security Client so that we can rule this out. Next, I’d like for you to try a Winsock reset. You can do this by following the steps below:

1. Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You don’t really need to provide this. It’s more confirmation that this was done correctly.

5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Hope this helps!

Hi kbob – Are you getting any particular error message at all? If so, what’s the full error message + error code?

Hi Timebandit (nice name, by the way) – For whatever reason this happens with security software after updates. All of a sudden it sees the game as a threat and decides to block all the things.

I’d make sure you have Guild Wars 2 added to the exceptions list of Trend Micro. Unfortunately I can’t walk you through this as all security software have a different interface, but it shouldn’t be too difficult to set up.

Just to get a better idea of the issue at hand here – Are any of you still having this issue, and if so, could you please tell me what operating system you’re using? Additionally, crash logs may help as well in this case. You can find them by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. You can attach this report to the thread by clicking “More posting & formatting options…”

Hey Stryfer – First, could you please provide us with a crash log? You can find this by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file.

Additionally, would you mind posting your system specs? The more info you can provide the better we can be of assistance

Hi NigMa – It looks like you’ve got a much different crash than what was originally posted. This definitely looks hardware or driver related. Bad news bears either way.

Could you please post a DxDiag (preferably in a new thread for better viability to your specific issue) so we can check it out and see what’s up?

Hi Lillie! Glad to hear you’ve been able to play for a day without issue. Please keep us updated if you deem this issue permanently resolved or if you encounter more crashing BSOD’s again (fingers crossed for you).

Hi tanztante!

Looking over your Game Advisor report, there’s just a couple of things you may also want to try should the previous suggestions not resolve the issue for you:

1 – You’ve got a number of apps running. Msconfig certainly wouldn’t hurt to rule out any conflicting apps.

2 – Your system seems to be lacking mobo drivers. The reason I say this is we’re seeing a generic driver name here (this can be found under "System Devices):

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&18D45AA6&0&C5

Driver: n/a

I’d recommend looking up your mobo model # and downloading the latest Chipset, LAN, and Audio drivers to start.

3 – Playing with a Crossfire configuration, I’d also recommend downloading the latest CAP drivers as well if you haven’t already.

Hope this helps!

There is a benchmarking tool we use to see your average frame rate and performance in a real world 3D environment called Heaven. This is more for your own personal reference, but it should give you some idea as to what kind of performance you can expect in Guild Wars 2. If your numbers are abysmally low (say, in the single digits) then more than likely this is a hardware based issue and not an issue with the client itself.

To run Heaven,

1, Download “Heaven” from this site here: http://unigine.com/products/heaven/download/ (Free download)
2. Once on this page, click “Mirrored by TechPowerUP” under the “Windows Version” field. This will take you to TechPowerUp.com where you can click “Download Now” and select a download mirror.
3. Once downloaded, double click the file to run it.
4. Use the following settings:

API: DirectX 9
Tessellation: Disabled
Shaders: High
Anisotropy: 4x
Stereo 3D: Disabled
Multi monitor: Unchecked
Anti-aliasing: Off
Full Screen: Check marked
Resolution: System

Once running, click the “Benchmark” button in the top left corner. This will start the test. Once completed, the results will be shown on the screen and you can click “Save” to save your results.

Voila!

Aside from this, there’s a few different things you can check off as far as troubleshooting goes to increase performance:

- Make sure all of your drivers are up to date
- Disable any start-up apps via Msconfig to make sure none of them are conflicting with the client
- Make sure your hardware isn’t underclocked or have any sort of odd memory timings

etc.

Hello God.

Are you getting any specific error messages at all? If so, what are they? The more information that you can provide the better we can assist you and hopefully get you into the game ASAP.

Hi there!

If you’re still encountering this problem – could you please update your thread and let us know? The more info that you’re able to provide the more quickly we can help you out with this little doozy.

This is a bit of an older thread and may have done better as an individual thread of your own (not clear as to whether or not OP got this issue resolved) but the more information that your’e able to provide the better and more quickly we can assist you with this problem.

That being said, system specs are usually a good place to start.

Hi Lillie – Thanks for the reports! Unfortunately it looks like the Game Advisor report isn’t picking up your system info for some reason. Would you mind posting a DxDiag to the thread as well (sorry I know this would be your third report on the thread).

If I miss your reply back please feel free to poke me and send me a PM and I will be sure to take a look

Thanks for the feedback!

Always nice to hear! We do our best to ensure we get issues resolved for players as quickly and efficiently as possible

Hm, that’s definitely an odd error code. Would the two of you mind creating a support ticket so that we can get to the bottom of this? The thread below should detail how to do so:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi ShniZzle – If you’d like for us to look into this for you, you can either send me the Net Diag file in a PM or you can create a support ticket so that we can assist you one on one

Hi Ranik – Could you please post your system specs in addition to crash log to the thread? It’ll be the ArenaNet.log file located in Documents\Guild Wars 2.

So are you crashing or are you being DC’d? If you’re being DC’d, what error messages are you getting? If you’re crashing, could you please post the crash log to the thread? You can find this by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file.

Also, please let us know what troubleshooting steps you’ve already tried.

It looks like your issue is your drivers. As long as your Display Devices looks like this is a DxDiag or Game Advisor report:

Display Devices
———————-
Card name: Microsoft Basic Display Adapter
Manufacturer: (Standard display types)
Chip type: AMD ATOMBIOS
DAC type: © 1988-2010, Advanced Micro D
Device Type: Display-Only Device
Device Key: Enum\PCI\VEN_1002&DEV_665C&SUBSYS_29301462&REV_00
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1600 × 1200 (32 bit) (64Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: IBM L200P
Monitor Id: IBM4160
Native Mode: 1600 × 1200(p) (60.028Hz)
Output Type: Other
Driver Name:
Driver File Version: ()
Driver Version: 6.2.9200.16384
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a

You are likely going to have to continue having this issue. If anything I’d use AMD’s auto-detect tool to download and install the latest AMD drivers for your card. If anything you might want to consider a clean install as well to rule out corrupt drivers.

Error 10 is typically caused when you click the Join or Invite button without putting a name in the character name field.

Please try the following steps and let me know if you are successfully able to invite another member to your party.

Click on the party icon in the upper left of the screen. You should see a box that says character name with the buttons join and invite underneath.

In order to invite someone to your party their character name needs to be in the character name field. You can either type the characters name in or target them. Once their name is in the character name box, you can then click the invite button. Doing this will send them an invite which they can either approve or deny.

Hi maddoctor – Could you please provide your full crash log to the thread? You can do so by clicking “More posting & formatting options…”

Hi Gellus – Thank you for providing us with the Game Advisor report! I love this report, I really do. It gives so much info to go off of for troubleshooting which is really great, particularly in tricky cases.

Anyway in addition to some of the other suggestions here, I’d recommend a DirectX update. The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

As these other kind people have suggested – start with a clean installation of your video card drivers, especially since you went from an AMD to an Nvidia card. I’d probably follow-up with deleting the local.dat file (should be in your Guild Wars 2 folder since you’re on XP) and then run a repair of the client.

Keep us updated!

Hey there,

What troubleshooting steps have you tried already? Update your drivers? Disable potentially conflicting apps via Msconfig? Delete the local.dat file and then followed with a repair? Did you bypass your router?

There’s a number of different steps that can be tried in order to troubleshoot this issue. The more info you’re able to provide the better!

Hi Belfast Bad Boy – If this is happening with only one character definitely submit a technical support ticket and we’ll try and see what’s going on there.
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi SupahSpankeh – I was temporarily incredibly excited for you * insert excitable reaction gif * but then I saw your update

In your case, I think it’s best if you drop us a line and submit a technical support ticket. I’m curious to know what you’ve tried out in terms of troubleshooting with both routers. Maybe we can get to the bottom of this?

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

I’m with Ilithis Mithilander on this one. I would definitely recommend moving this card to the x16 slot to get the full benefits of the card. If the card is already in the x16 slot it is possible the issue you are experiencing is hardware related or bios related. Reseating is a good step to go with first.

Huzzah!

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

2. Type in % temp % as shown (though remove the spaces before and after the word “temp”).

3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

Hope this helps!

I agree with the two gents above (assuming you’re both gents, and not ladies). The crash logs are showing some CRC errors and so I’d start with a disk check and follow with a repair of the client.

Hi Wellread – What’s your ticket number? Tickets are usually answered in the order that they’re sent in and so if we’re experiencing high volume, then, yes, you would have to wait a bit longer for a response.

Additionally, issues such as this are not always that much quicker over the phone. You would still be asked to run certain tests, some of which require a certain amount of time to be completed from your end and also requested of you the same information.

That being said, as I’ve mentioned on countless posts in regards to this error, it’s a general connectivity error code. It can be caused by a number of different things which is why some data collection and troubleshooting must be tried.

Hi Hel – Those three files are all you need to transfer the client to your desktop computer.

Awesome – Love hearing when you guys are able to get your issues resolved and are back in the game again!

Anytime!

Hey there – Since you’re already logged into your account as you are posting on the boards, simply click “My Account” under your e-mail address, and then you should see the option to download either the Mac or PC client.

I’m going to have to go with Kyllaa on this one. Generally this kind of issue occurs when you have special bags equipped.

Thanks for the update!

Definitely let us know if the issue returns. Glad to hear everything is working smoothly, at least for now (fingers crossed).

Hi Wiara – Could you please post a crash log to the thread? This may shed some light as to why you’re crashing all of a sudden. You can find this by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file. You can attach it to the thread by clicking “More posting & formatting options…”

There’s a number of different things that you can try to improve your performance in game, though it’s possible the numbers you’re getting are the best your system may be able to handle. I’d recommend checking out this sticky thread first to see if anything there helps you out:
https://forum-en.gw2archive.eu/forum/support/tech/FPS-and-Performance-based-issues-1/first#post338300

Glad to hear back from you! Thanks for letting us all know what resolved the issue for you

Hi there Jack of Blades – If running repair (thanks for your suggestions Ilithis Mithilander ) didn’t resolve the issue for you, would you mind providing a crash log to the thread so we can take a look? You can find this by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file.

Hey guys – In order for us to better assist you guys with this issue, please submit a technical support ticket. We’ll need to gather some information and possibly try a few things, but this will be the best way for us to get to the bottom of this issue.
Please refer to the thread below in regards to contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

The more specific and detailed you can make your response the better this will help us investigate this issue.

I appreciate your patience!

Hey guys – This is not a technical based issue. I would recommend creating a support ticket in regards for further assistance with your account.

https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416