Guild Wars 2

Hi RevivedPicard – After deleting the local.dat file I’d follow with the repair. Next, I’d recommend updating your graphics card drivers. They’re not old, but if anything this should at least improve your performance:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_win8-64.aspx

Let me know if this helps!

Hi Whisper – My concern here is that this could potentially be hardware based with numbers that low. I would recommend creating a support ticket so that we can better assist you with this issue one on one. The sticky below should provide more info on contacting support.

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Xailoh – I would check to make sure your video card drivers are up to date first and foremost. If you’re missing video card drivers the launcher will “behave” very much the same way. I’d also check to make sure you don’t have any security software interfering with the client as well.

Sorry guys – I can understand this must definitely be frustrating. We’re still poking the other departments about this issue and they’re still working like House Elves trying to get this back in order. No updates yet

Once we have some sort of fix I will let you guys know as soon as I can!

Hey guys – I’m sure some of you have already heard through the ticketing system but just confirming that this is a known issue and is being actively investigated. At this time the only “workaround” would be to make purchases with a Windows machine if you have access to one (also includes running in Bootcamp). Additionally, you could also purchase Gem Cards from retailers such as Best Buy and Game Stop in the meantime.

I’m sorry for any inconvenience this may have caused you all but I appreciate your patience as we look into this issue.

Thanks so much for your participation in providing us with these reports. I think for the time being we have enough for further investigation. I have forwarded this information off to the appropriate departments but I don’t have an ETA for any kind of status update.

Thank you all for the reports. I have forwarded this information off to the appropriate departments but unfortunately I don’t have any kind of ETA for a status update.

I appreciate all of your patience and I want to apologize for any kind of inconvenience these issues may have caused.

Guys, please understand that in order to further investigate this issue we need information from our players in order to locate commonalities. Since players are updating several threads we need to make sure all are seeing our responses for these requests.

I am not blaming anyone’s ISP here. We’re actively looking into this issue at the moment. The more information that players are able to provide the better idea we will have in regards to the lag and disconnect issues being reported.

I appreciate these reports guys! Keep ’em comin!

*Yes, we’re still actively looking into this.

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Thanks everyone!

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Thanks guys! I appreciate your patience and I’m trying to get more attention paid to these forums and these issues so I’m doing what I can

For those of you specifically with the fault module of d3d9.dll it’s possible this is an issue with your DirectX installation.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Hi redkite, are you using a 32-bit or a 64-bit operating system? From what I can tell you’ve got some Out of Memory crash errors in the crashlog and this could be a limitation of your 32-bit operating system if your overall system memory exceeds (about) 3.5 GB.

Hi Draegaar – Do you have any security software currently enabled? That’s generally the main cause for this error message aside from unsupported connection methods such as mobile or satellite.

10 points to Gryffindor for Ilithis Mithilander!

Unfortunately Rejea it does appear that both your CPU and your GPU do not meet the minimum requirements to play which would explain why you’re encountering this particular issue.

Hi Wanhellsing – What is the exact error code number that you’re receiving?

Hi there! I’m not sure what you mean by a translation of the game’s system requirements for laptop users. The requirements are the same for both laptops and desktops. Are you concerned about whether or not a certain aspect of your hardware meets the minimum requirements? If this is the case, please share your system specs so we can give you an answer!

Hi Danni Morgue – Did you install the client to the default location? Additionally, where are you launching the client from? If you’re launching from a temp directory such as your Downloads folder this will cause you to have to reinstall the client every time.

Hi Rathayibacter – The only fixes for this issue I’ve seen have been to either launch with the power cable unplugged (for laptop users) or deleting the GW2 folder which it looks like you’ve already been given the steps for. Aside from this, I’d highly recommend updating to Lion or Mountain Lion if you’re able as this may not necessarily be the cause of the issue but it could certainly be a contributing factor.

Hey Kyllaa – No updates at the moment. Sorry!

Hey there! Sorry for the delay. Could you also let me know what graphics card it is that you’re using in addition to the OS?

Hey there heartbreak – In order to get a better idea of what’s going on here, could you please post your system specs to start?

Hi Rejea – This sounds like it could either be missing video card drivers or that your system may not meet the minimum requirements. Since you mentioned that your system does meet the minimum requirements we may need to look more toward drivers for being a cause. That being said, could you please provide a Game Advisor report or a DxDiag report to the thread so we can see what’s up?

You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Phoenix Rising – If you’ve already ruled out ports and firewall/security software to be the culprit, I would like you to stop any applications that may automatically startup in the background when you turn on your computer. When you remove these applications from these startup lists, you may want to note them down so you can manually re-add them in the future if you wish. Doing this will help us determine if another program is interfering with your ability to run Guild Wars 2.

Please perform the following:

1. On the Finder menu bar, click Go > Applications > System Preferences.
2. Under the System header open Accounts.
3. Choose your account on the left.
4. Click the Login Items button on the right.
5. Select any items in the list and click the minus button below the list one at a time.

Once these are removed please perform the following:

1. On the Finder menu bar, click Go > Computer.
2. Open your Hard Drive.
3. Open the System folder.
4. Open the Library folder.
5. Open the Startup Items folder.
6. Please remove any applications that are listed here.

Once these items are all removed from both locations please restart your computer and try the game again.

Hope this helps!

Hey guys this is a known issue with the Mac client. At this time we have no ETA for a fix, but please be assured as the Mac client is still in beta testing this is still being looked into.

Sorry for any inconvenience!

Hi there Sandra Martino – For this particular issue I think it would be best for us to assist you via the ticketing system. The thread below should assist you with contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Once you’ve done this, please update this thread with the ticket number or you can send me a PM with the ticket number and I will get back to you as soon as possible!

Hi Beeamo – If you’re still encountering this issue, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this problem. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi McNaastyy – Are you still having this problem? Is the play button simply grayed out or are you simply unable to click it? The more information you’re able to provide the more quickly we can help you out with this issue.

Hi Fatmancantrun – If you’re still experiencing this issue please create a technical support ticket with a Game Advisor report and the Guild Wars 2 crash logs. You can find the crash logs by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file. You can find more info about contacting support in the thread below:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hey glad to hear that worked! It’s possible you may have some ports blocked. Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

Hi Komle – Has anything changed since you last played (moved to or are playing in a new location, new router, etc.)? Do you have any security software currently enabled? Additionally, have you tried the clientport 80 workaround? If you haven’t tried it before, here’s the steps to do so:

1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Port Test.”
3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 4 again.

6. Double click “Guild Wars 2 Port Test” and try connecting again.

No problem Colly. The link isn’t related to Skill Delay but it’s just an example of a response from Gameplay Programmer Bill Freist who says he is aware of this issue and making it his priority at the moment.

Again, I’m sorry for any inconvenience this may cause but we don’t have an ETA for a fix at this time.

Hello Colly – Just letting you know that Skill Delay is a known issue and this has been addressed multiple times in various threads as seen here:
https://forum-en.gw2archive.eu/forum/support/tech/Eyefinity/page/3#post2088595

At this time there is no ETA for a fix but it is being looked into.

Hi Fafnir – Do you happen to have any security software currently enabled? This is generally the biggest cause of this error message.

Hi there – Could you please provide some more information in regards to the crash? Are you getting any specific error messages? Is this happening when you launch, change maps, WvW, etc.? Additionally, could you please provide your system specs? The more information that you’re able to provide the better and much more quickly we’ll be able to help you out.

Hi Lushly – I’d like you to first locate and delete your local.dat file which is located in your Documents > Guild Wars 2 folder. Once this is done, reboot your computer and launch Guild Wars 2 again. After seeing the 1 file remaining message, a secondary protocol should kick in to download the file from the backup system. This usually takes about 10 minutes.

If after 15 minutes or so this does not resolve the issue, I would like you to change the language for the launcher (top right corner) to French, English, or German to see if the download completes. Once the download completes, you should be able to change the launcher back to your original language and log in and play again.

Hi Homonavn – Are you getting any particular crash error when you try to patch? While other players may also be experiencing this issue, this doesn’t appear to be heavily widespread as we’ve received very few reports in regards to this particular problem. That being said, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hey guys this issue should now be resolved. You should now be able to pick a server and log in and play!

Hey guys we’re currently looking into this issue. Sorry for any inconvenience this may cause but please just hang tight!

Hi Leithian! If guesting doesn’t resolve the issue for you, please submit a support ticket so we can look into this for you and get this straightened out. The thread below should detail contacting support:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi hobbes – Sorry to hear about the crash issues. That definitely sounds like the worst time to experience a crash (aside from in the middle of a boss fight when you’re most needed). Would you be willing to post the crash logs and/or a Game Advisor report to the thread so we can see why you might be experiencing this issue? You can find the crash log by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Technically the CPU fails, though since the rest of the system looks okay, it may be possible for your friend to play depending on the in game settings he uses. Please keep in mind though that as Guild Wars 2 is a very CPU resource intensive game, having a processor that is borderline to below the minimum requirements may present some problems such as performance and crashing.

What I would do is install the client onto his laptop and log in with your account (making sure you don’t store the login info of course). If you can log in and play, then I’d say it’s probably safe to say your friend should be able to as well.

Hey there – Are you getting any kind of error messages at all? What exactly is happening when you try to launch the client? Additionally, would you mind posting a Game Advisor report to the thread? This may give us some indication as to why this is happening.

If you don’t feel comfortable attaching the report to the thread, I’d recommend creating a technical support ticket for some one on one assistance. The thread below should detail contacting support and creating a Game Advisor report:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Looks like the crash logs show the fault module to be “GvOsd.dll” which may belong to either your motherboard or your graphics card drivers. I’d start with a clean installation of your video card drivers to see if this helps.

Hi Faye – Currently, the Guild Wars 2 download application will resume file downloads. However, there seems to be a bit of confusion as to how it does that. When the download is stopped for any reason, you need to close and restart the launcher. When you do this, the application will scan the already downloaded files to make sure they are intact. Once the files are scanned, the download continues.
The confusion comes from how the “scan” appears in the launcher. When this process is taking place it will look like it is downloading the files again, complete with “download speeds.” However, if you notice the download speed, it should be much faster than your Internet connection. This is because the launcher isn’t actually downloading the files from the Internet but is instead, scanning the files inside the GW2.dat file. Once the scan completes, the download resumes and your actual bandwidth is used. Please note that in order for the launcher to begin the update where it left off, you must exit out of the launcher properly. If the launcher was closed due to a power outage or drop in internet service, it will not save the progress and will start again from the beginning.

Hm… I’d need to collect more info from you in order to further investigate. Unfortunately with these error codes, 7 in particular, there are a number of different causes and thus a number of different resolutions.

Would you mind posting a Game Advisor report to this thread so that I could take a look? If you’re not comfortable putting this information on the forums, I’d recommend creating a Technical Support ticket. The thread below should detail contacting support as well as creating a Game Advisor report:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Generally security software is the main culprit in this case. Aside from this, there are some other troubleshooting steps that have resolved these errors such as a DNS flush, Winsock reset, disabling proxies, running the client as Admin, etc.

Hope this helps!

To make it easier on you you should be able to just reply via e-mail and add any requested reports as an attachment that way. Works just as well!

If you need to log into your support account, you can go to http://help.ncsoft.com/ and log into the “My Stuff” tab. If you are unable to login, please use the “Forgot your password?” link to reset your password and your username/e-mail should be the same one that you contacted support with.