Guild Wars 2

I’m not finding a whole lot of information on the hardware, so you may need to contact your ISP to see if you have this or a similar option, but it shouldn’t just be your router’s firewall.

Aside from that, I would recommend deleting the GW2 cache folder, disabling any security software that you have running (just so we can rule it out), and even a clean installation of your video card drivers.

Unfortunately there are a number of different causes with this kind of thing and so it’s a bit of a process of elimination.

Hi Valentine – Would you mind sharing your system specs (operating system, RAM, CPU, GPU, etc.)?

Hi Zanyrage,

Your Crash logs are showing CRC errors, what this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Once that is complete, Please navigate to your Documents > Guild Wars 2 folder and in there you should see a file called Local.dat. Delete this file.

Next:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again and see if this resolves your issue.

Hi Jammypack – I’d recommend putting in a support ticket so we can better assist you one on one with this one. The thread below should give you more info on doing so:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Xaton – If you’re still having issues and the above troubleshooting steps didn’t resolve the issue for you, be sure that when you launch Guild Wars 2 that you’re running the application as Administrator. Aside from that, I’d recommend disabling any security software (so we can rule out any interference) and updating your system’s root certs. You can do that by following the steps below:
1. Close out of Guild Wars 2 if you have it running and go to your Documents folder. In the Guild Wars 2 folder you should have a file called Local.dat, delete this file.

2. Download the program from the link below:

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear.

If you run the program and nothing happens that’s OK, it is as it should be. Once you’ve done this, log back into Guild Wars 2 to see if the issue is still happening.

This doesn’t sound like an issue with your purchases. You would get a very specific error message telling you so if that was the case.

Hope this helps!

Hi Ivonbeton – If you’re behind a router, I’d recommend bypassing this and connecting directly to your modem to rule out any issues with the router. If you’ve got a router/modem combo unit, I’d recommend disabling the SPI Firewall as this has been known to be a common culprit of this issue.

Hi Nyalani – More than likely this is a network setup configuration issue. I know it’s pretty basic, but it wouldn’t hurt to reset your router and power cycle the modem if you haven’t already done so. Beyond this, you may want to turn off QoS in the router. Sometimes when that’s on, it will only prioritize one computer and the other person’s connection suffers as a result.

Hello dried,

Would you mind posting the crash log to this thread? You can find this by navigating to Documents\Guild Wars 2 and you will want to find the ArenaNet.log file. You can then attach it to the thread by clicking “More posting & formatting options…”

Hey guys this is a known issue that’s currently being looked into. Sorry for any inconvenience!

Hi GB Panther – First of all, unfortunately your graphics card does not meet the minimum requirements. That aside, you had mentioned that you have the latest drivers for this card. The downside here is that those drivers are from 2010, long before the release of Guild Wars 2. Due to this, it is unlikely that this issue will be resolved unless you upgrade your graphics card. If anything I would suggest a clean installation of your video card drivers, but beyond this there isn’t much else we can suggest.

No problem! You should get a response from us shortly if you haven’t already.

I’d like for you to try launching the client a bit differently. The instructions below will change the way Guild Wars 2 connects on your network. In short, this will force all data inbound and outbound to use port 80. Since port 80 is a very common port, it usually has the least amount of issues with transmission of data. To do this:

1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Port Test.”
3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 4 again.

6. Double click “Guild Wars 2 Port Test” and try connecting again.

Please let me know if this has any affect on the issue.

Hi My Attack Will Kill,

I’d start with a router bypass so we can rule that out right away. If that doesn’t work, I’d follow with Msconfig to rule out potentially conflicting apps.

Hope this helps!

Hi Raesin,
I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Xolido – Have you heard back from support yet? If not, could you please give me your ticket number and I can take a look and see what’s going on here?

Hi PieGamer – To anyone experiencing this error message I’d recommend creating a support ticket so that we can assist you one on one and better narrow down the cause of this particular issue.

Hi Sorrow – I’d start with a clean installation of your video card drivers. After that I’d start with the basics of troubleshooting the black screen issue – delete local.dat + repair, deleting the GW2 cache folder, disabling any necessary startup applications, bypassing your router and connecting directly to your modem or disabling SPI Firewall on your router, etc.

Hello hash. This is in no way true. The server IP’s were registered in Texas which is why you’re seeing this, however, the data center for EU servers is actually located in Frankfurt, Germany.

No worries, just glad I could clear that up for you guys

Error 10 is typically caused when you click the Join or Invite button without putting a name in the character name field.

Please try the following steps and let me know if you are successfully able to invite another member to your party.

Click on the party icon in the upper left of the screen. You should see a box that says character name with the buttons join and invite underneath.

In order to invite someone to your party their character name needs to be in the character name field. You can either type the characters name in or target them. Once their name is in the character name box, you can then click the invite button. Doing this will send them an invite which they can either approve or deny.

Hi Fatenekki,

In this particular case – I’d submit a support ticket so that we can assist you one on one with this particular error. This is the sort of thing we really need players to contact us directly about so that we can get you all fixed up.

Hey guys we’re currently looking into this right now. Hang tight!

Hi Charlemagne – Are you getting any error messages at all when this happens? Additionally, would you mind posting your system specs?

Hi NigMa – Looks like you’re getting “Out of Memory” crash:

• Crash <—*
  Out of Memory: arena=Default, cat=File Service, allocBytes=6146372, arenaBytes=273960656, fallbackBytes=35169252, align=0 ,

This usually happens when you’re on a 32-bit operating system and the amount of system memory that you have is hitting the threshold limit of the OS. Basically, the additional memory can push your total available memory into negative numbers resulting in crashes or simply, “out of memory errors.” Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Let me know if you have any questions!

Hi Aquataine – I know it sounds like a pretty obvious step, but I think it’s good to start with the basics. Have you tried deleting the local.dat file and then repairing the client? Beyond this I’d like for you to create a support ticket so that we can better assist you one on one and see what’s going on here.

Hi hasggar – Could you please post your system specs to this thread? This is generally the result of a system not meeting the minimum requirements.

SeVeN – You have a lot of running background processes enabled. I’d recommend disabling any security software that you have (as a test, not a permanent solution) or trying an Msconfig to disable all non-Microsoft start-up apps in one go.

Hi YellowSnow,

Are you getting a specific error code at all?

Hello again!

As I feared, it looks like you’re getting “out of memory” error crashes:

• Crash <—*
  Out of Memory: DxBuffer (type:static) (pool:9) (size:1207616),
  App: Gw2.exe

While we do have some suggestions for helping players work around this issue, ultimately we need you to understand that this is a limitation of 32-bit Operating Systems and not actually of Guild Wars 2. The main issue here is simply memory limitations inherent in 32-bit Operating Systems, which you can actually see below in your Game Advisor report:

Memory: 3072 MB RAM
Available OS Memory: 3072 MB RAM

According to our report, you have upwards of 4.GB of RAM but due to how 32-bit operating system work, you can only use 3.5GB total. The problem comes in the form of the additional video memory your graphics card has:

Display Memory: 2159 MB
Dedicated Memory: 879 MB
Shared Memory: 1279 MB

This is where it gets a little complex but the short version is that the additional memory can push your total available memory into negative numbers resulting in crashes or simply, “out of memory errors.” Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Beyond this, I’d recommend turning down some of your in-game graphics settings.

Sorry I couldn’t have better news for you.

Hi Lord Erik – Glad to hear that the issue was resolved for you! More than likely, as Kyllaa mentioned, you may simply be lacking a space in your Target line for the repair option.

SuddenFool – Whatever issue your’e experiencing, I’d recommend creating a new thread being as detailed as possible in regards to your issue or creating a technical support ticket.

Hi AzureDragon – Since you’ve got some CRC errors in the crash log my first suggestion would have been a Disk Check. Since you’ve already tried this, I’m curious to know if you’re over-clocking any of your hardware. Is this the case?

Hi Billaboong – You can absolutely download the patch from a faster network.

Hi Soccerspeed,

The local.dat has all local information for the client, in-game settings, for example. Usually deleting this file and following with a repair is a good first step for client crash issues.

In your case, with the specific error message that you’re getting, this sounds like your issue may be your GPU drivers. Could you please provide your system specs, maybe even a DxDiag?

Hey guys -

The instructions below will change the way Guild Wars 2 connects on your network. In short, this will force all data inbound and outbound to use port 80. Since port 80 is a very common port, it usually has the least amount of issues with transmission of data. To do this:

1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Port Test.”
3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 4 again.

6. Double click “Guild Wars 2 Port Test” and try connecting again.

Let me know if this helps!

Hi Rom,

Thanks for the GA!
Are you getting any particular error messages at all with the crash? You should be able to locate the crash log by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. This may point us in the right direction as to the cause of the issue.

:)

Hi Idis,

I would like for you to delete the Guild Wars 2 folder located within your users library folder. You can do this by following the instructions below.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2

5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Hope this helps!

Hi ixion – Your crash logs are showing some CRC errors. I’d start with a Disk Check and then follow up with another repair after that.

Hi EldredHash – Did you make sure to update all necessary drivers after reinstalling Windows? This is likely the case.

Hi Itsnotminor – Are you still having this issue? It sounds to me like either your system doesn’t meet the minimum requirements, or you may be missing or have corrupted video card drivers.

Hi Schlabbalord,

It sounds like you’ve got a lot going on here and so I’d recommend putting in a support ticket so that our TS Team can better assist you one on one. The thread below should give you the details for contacting support:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hey, glad to hear it!

Definitely let me know if the issue returns or if you have any other questions.

Hi Yousux – Kylla is correct in that this is an issue with your 32-bit operating system, particularly in regards to the crashes. Your crash log points to this directly:

“*—> Crash <—*
Out of Memory: arena=Environment, cat=Prop Packfile, allocBytes=10396684, arenaBytes=71425224, fallbackBytes=62304, align=0 , "

This may also be tied to that green/blue issue that you’re seeing in game, but as far as I can tell this has usually been an issue with a failing graphics card.

For the crash issue – there may be some workarounds that have worked with other players. One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Aside from this, the only other thing that may resolve these crash issues for you would be to upgrade to a 64-bit operating system.

Hi Mrpeanutdc

Do you have any security software enabled? That’s the usual cause of this error. If that’s not the case, what’s your usual connection method? Do you have at least a broadband connection?

Hi ToT – It looks like the fault module for this particular crash is “d3d9.dll” which usually indicates an issue with DirectX.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

If this doesn’t resolve the issue for you, I’d recommend a clean installation of your video card drivers.

Hi Bastrios – I’d recommend contacting us directly by creating a support ticket. We’ll get to the bottom of this!

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Awesome!

Glad to hear it’s resolved

Hi Mailannick – Do you happen to have any security software installed? If so, I’d recommend temporarily disabling it as a troubleshooting step so we can rule it out as being a contributing factor. Security software is often the culprit in this case.

Hey MasterYoda – It looks like we suggested deleting the local.dat file and following up with a repair. How did that work out for you?

Huh, that’s interesting. Glad to hear you’re able to get in!

Hi there,

Do you have any security software currently enabled? This is the usual culprit and where I’d recommend looking first.

Hi SharkBait – If you haven’t already, I’d suggest starting with deleting the local.dat file and running a repair. To do this, please follow the steps below:

First, I would like for you to navigate to Documents\Guild Wars 2 and delete the local.dat file. Next, please try the following to repair your Guild Wars 2 installation:

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, “Right-click” “GW2.exe” or your Guild Wars 2 Shortcut and select “Run as Administrator.”

Once completed, please try starting Guild Wars 2 again.

Hope this helps!