Guild Wars 2

Hey wrathxp – What’s your ticket number?

Ahaha – thanks. I had been typing out the % signs before but players started telling me nothing was showing up.

Hello again!

To delete the GW2 Cache try the steps below:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

2. Type temp with the percent sign symbol before and after the word “temp”
ex: percentsigntemppercentsign (can’t actually type in the sign in the forums).

3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

And there you have it.

Not a problem! We look forward to hearing from you

Hello Anasurimbor – These sorts of issues are hard to pinpoint because they’re often generalized since many people will experience similar issues, but there are so many different factors that this isn’t something that can simply be “fixed” without more information. If this was a widespread issue, this would be affecting everyone. As such, while it may be affecting a wide playerbase, each person’s issue isn’t necessarily the same.

Many people who have reported similar issues in the past, saw it resolved after another patch, or out of the blue, or contacted their ISP and had the issue resolved, or some general technical troubleshooting had resolved the issue.

So you can see, this isn’t something that an “official response” can really address as it’s not really an issue that is affecting all if not most of our players without some sort of trend where everything has the same “symptoms” and occurrences. As I’ve always said in these cases, please submit a techniacal support ticket (refer to the sticky thread) so that we can better assist whoever is experiencing this issue one on one. That way, if the issue does not appear to be on our end, this is a wealth of information that we’ll be able to provide to the appropriate departments that can look into it.

Thanks for the report!

Your drivers are a few years old which could definitely be an issue here. I’d recommend updating them using AMD’s driver verification tool. It should locate the most appropriate video card drivers for your laptop:
http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hi Reihert – Just submit a technical support ticket and we can look into this for you

As far as I’m aware, there are no issues on our end.

Hi Myst – While a lot of crash issues sound the same, they don’t always have the same cause. Just looking at the snippet of the crash log you’ve provided these look like CRC errors:
Raw file 0×0001c962:0×0001c962 has CRC 0xa639bedc

That being said, I think it would be best to start with a Disk Check and follow with a repair of the client.

Hi there!

Would you mind providing your system specs for me please? Additionally, I’d recommend disabling any security software that you’ve got enabled just so we can rule this out as a contributing factor.

Are you getting any particular error messages at all? And I take it you’ve been able to join parties previously?

Hi slazyex – Unfortunately I don’t have one solid fix for you, but there’s a little list of things to go through if you haven’t already:

1. Bypass router. Sounds silly and almost unnecessary but there have been some issues with some routers causing this issue.

2. Update video card drivers.

3. Delete the local.dat file (located in Documents\Guild Wars 2) and follow with a repair.

4. Eliminate any conflicting apps. Msconfig is usually the fastest way to rule these all out. This also includes security software.

5. Deleting the GW2 cache has also been known to resolve this issue.

Hope this gets you started off right. Let me know if the issue persists!

Hi Shaihulud – I’ve been seeing a lot of these loading screen issues lately but I’ve been unable to pinpoint the cause here. Since you’re also getting error code 7 in this case, I’d recommend hitting up our Technical Support Team via the ticketing system so we can take a look.

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Glad to hear it!

Syrpharon – This sounds like it might need some further investigation. I’d recommend submitting a technical support ticket so that we can better assist you with this issue one on one.

Hi Arashiookami – This looks like a “known issue bug.” You can report this in the bug reports thread but I’d also recommend opening a support ticket so the Game Support Team can further assist you with this issue.

Hi agamedivine – The crash log shows a Windows based error code:

Disk write failed with error 23

Which indicates a CRC error. I’d recommend running a Disk check and following up with running a repair on the client. If that doesn’t work, do you have another drive you could move the client to?

Hi there Unhinged Carrot – First, I’d check to make sure this isn’t any kind of interference by any security software or firewalls.

This could also be an issue with closed ports (could you perhaps let me know the exact error code number you’re seeing?).

Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

Hi Kaseus – Can you let us know if you’re still experiencing this issue?

Hi harris – What kind of troubleshooting have you tried already? Usually this error code is the result of packet loss or an issue with the route your connection is taking to reach the game servers. Sometimes this could also be conflicting applications or potentially even an issue with your modem or router. Not passing the buck here, just giving you a few ideas of what the issue could be. For a more solid investigation and explanation I’d recommend submitting a technical support ticket. You should receive a response from our guys fairly quickly

@ Dutch Rental – That sounds like the TDR bug we’ve seen before, but you’ve got an AMD card and so this couldn’t be the same case but it sounds similar. I’d recommend submitting a Technical Support ticket so we can gather some more info from you and better assist you one on one

Hi Willisium – Performance will differ a little depending on each person’s individual set up. Overclocking your processor has been known to give players a nice boost in performance, but Guild Wars 2 is also a little sensitive to overclocking and so this could lead to more annoying issues in the long run especially if not done correctly (not saying this would be the case for you, though it does happen).

Hi Arexeum – There’s a number of different things that could contribute to this kind of issue so the first thing we’d need from you is more info. System specs to start would be great. This could also potentially (key word, potentially) also be an issue with hardware or even just drivers. In order to troubleshoot the issue with you could you please provide a little bit more info? A DxDiag or a Game Advisor report attached to the thread would be the most helpful

You can find more info on creating a Game Advisor report on the sticky thread that details contacting Technical Support.

Hi Superfortress – While this is an incredibly old thread, it looks like your issue is much the same. Generally this happens when your system either fails min specs or you’re missing video card drivers. Your case appears to be the latter:

Display Devices
———————-
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: ATI ATOMBIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_1448103C&REV_00
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 × 768 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 09:38:47, 15360 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a

The first thing to try is to go to http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx and Download and run AMDs Driver Verification Tool. If this does not work, you will need to contact your computers manufacturer as your laptop requires proprietary drivers that can only be obtained through the manufacture.

Hope this helps!

Hi Helix!

Looking at the crash report you’ve provided I’d advise with a Disk Check:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Hi Wonderjava!

Let’s start with system specs. What are you working with?

I know it may seem like an obvious step but sometimes it’s best to start simply – have you tried repairing the client yet? If not, I’d recommend deleting the local.dat file and following that with the repair.

If you have any questions about doing this let me know!

Ah, the infamous black screen issue. Sorry you’re having to deal with this guy – it can definitely be a pain, mostly due to the fact that there are a number of different causes and so some troubleshooting will need to be had.

A couple of things: I’d highly recommend updating your Windows to Service Pack 1. You can do this by clicking the Start button and typing in “Windows Update” in the search bar. I’d install all critical updates.

Next, you’ve got quite a few applications running. It wouldn’t hurt to eliminate any background apps as being a possible variable that could be contributing to this issue via Msconfig. If that doesn’t resolve the issue for you, you can always re-enable them.

Lastly, though you had mentioned you port forwarded appropriately, have you tried bypassing your router all together and connecting directly to the modem?

Hey there MrTheBigBadMe – Ilithis Mithilander illustrates his point very nicely. World of Warcraft, SWTOR are vastly different games and aren’t really the best for comparison. They’re essentially an entirely different “beast.” The FPS that you’re reporting getting sound about right, but you could try tweaking some of your Nvidia Control Panel settings to see if this will give you a slight boost in performance:

1. Right-click on your desktop and select “Nvidia Control Panel.”
2. Once opened, left-click on “3D settings” and select “Adjust image settings with preview.”
3. Select “Use my preference emphasizing” and move the slider to “Performance.”
4. Select “Use the advanced 3D image settings” and left click on “Take me there.”

This should take you to the “Manage 3D Settings” window. Once here:

5. Change “Power Management mode” to “Prefer maximum performance.”
6. Change “Multi-display/mixed GPU acceleration” to “Single display performance mode.”
7. Change “Vertical Sync” to “Use the 3D application settings.”

Once completed, click “Apply” and start up Guild Wars 2.

Once loaded, access the “Graphic Options” window and make the following changes:

1. Change “Refresh Rate” to “60 Hz.”
2. Change “Frame Limiter” to “60.”
3. Change “Reflections” to “None.”
4. Change “Render Sampling” to “Supersample” then back to “Native.”
5. Enable “Vertical Sync” at the bottom.

Go ahead and give these settings a try. Hope this helps!

For a clean installation you can use third-party apps such as Driver Fusion. If this isn’t something you’re too familiar with and not comfortable doing, I’d recommend first just updating the video card drivers. AMD has a handy-dandy little auto-detect tool that should locate the appropriate drivers for your system. Check out the link below!

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hey there JarlyX! Thanks for giving us something to go off of right off the bat!

I took a look at your Speccy Snapshot and your RAM configuration caught my attention. This could just be an improper reading by Speccy, but from the sticks of RAM in your system your memory should be running at 800MHz but instead it’s running at 534,4 MHz. If you are comfortable with making changes to the BIOS, I’d recommend adjusting the settings to their intended values since the memory appears under-clocked.

Thanks Gluon!

I was looking through the report and it looks like the crash logs indicate a potential fault module to be “atiumdag.dll” which may be pointing to an issue with your video card drivers.

I would highly recommend doing a clean installation of your video card drivers to see if this resolves or at least alleviates any of the crashes that you’re experiencing.

Let me know if you have any questions!

Hi Kaiser – As I asked another player in a different thread in regards to some random and annoying crash issues, do you happen to have the full crash log? It can be found in Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. You can attach it to the thread by clicking “More posting & formatting options…”

Unfortunately with crashes there is any number of different possibilities and so it helps us narrow down the issue much more quickly by collecting a bit of diagnostic info

Hey there Gluon – Do you happen to have the rest of the crash report? You can find this by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. You can attach it to the thread by clicking “More posting & formatting options…”

I don’t have much to go on with what you’ve provided, but just to start, I would like you to try the following steps:

1. Navigate to your Guild Wars 2 folder, which by default should be C:\Program Files(x86)\Guild Wars 2.

2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).

3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”

4. Rename this shortcut to “Guild Wars 2 Admin Mode.”

5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”

6. Click the “Compatibility” tab.

7. Checkmark “Run this program as an Administrator.”

8. Click “Ok.”

Once completed, let’s go ahead and repair the new installation location:

1. Right-click on “GW2.exe” and select “Create Shortcut.”

2. Rename this shortcut to “Guild Wars 2 Repair.”

3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

8. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, double click on “Guild Wars 2 Admin Mode” to launch the game.

Hope this helps!

Hey guys just an update:

Our Network Engineering Team has thoroughly investigated this issue and we have been unable to find anything that would indicate that this is an issue on our end. This does appear to be a widespread issue in the Latin American region which spans multiple countries and so I would recommend getting in contact with your ISP to see if there is anything on their end that can be done to alleviate some of this lag.

I’m sorry for any inconvenience and frustration this may have caused you all but unfortunately there isn’t anything that we can do in this particular case as it appears to be affecting multiple games and multiple ISP’s within this region.

Tickets close automatically after 72 hours if we receive no response from you. Again, despite what support may have instructed you to do, we are still forwarding your information for further investigation.

Hello all!

I appreciate the wealth of information that you’ve all provided thus far. Please be assured that this is still being looked into. Despite whether or not our support team has informed you to contact your ISP, your information that was provided to us is still being forwarded to the appropriate departments for further investigation.

In the meantime, I would recommend contacting your ISP to see if there is anything that they can do to help alleviate some of the connection issues as I don’t have an ETA to provide for any kind of resolution at this time.

Please do continue sending in tickets so that we have more information to forward on.

I appreciate your patience in regards to this issue – I can definitely understand how frustrating this must be especially if you feel like no one is listening and so I want to apologize for any inconvenience this issue may have caused. Once I have more information to provide for you guys I will let you know as soon as I can.

Thanks again!

Hey guys – I’m currently collecting data in regards to this issue. The best way to get this to me is through the ticketing system. The forums are fine, but I can get the best information needed if I’m able to talk to you guys one on one. The more information that you’re able to provide, the more information I have to provide to the appropriate departments for further review.

That being said, what I need from you guys is the following:

Server
ISP
GA and/or Network Diagnostic report
Times that you’re experiencing this issue

The sticky thread below should give you more info in regards to contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Guys – as I have said previously, please submit a technical support ticket with this information if you’re still experiencing issues. When we suggest players contact their ISP it is because we have found a considerable amount of packet loss that only the ISP can do anything about. We’re not simply sending away every player that submits a ticket.

Again, if you’re still experiencing lag or connectivity issues please submit a ticket so that we can better assist you one on one. It can be very difficult to obtain much needed information through the forums especially when players don’t provide all requested info or are afraid to share it due to security concerns.

Hi Devils Cruelty – I’d recommend bypassing your router and connecting directly to your modem (if you’re going through a router). I’d also try disabling any security software that you have enabled just in case to start.

Hi Cath – To start simple, I’d suggest deleting the local.dat file and following with a repair. You can find your local.dat file by navigating to Documents\Guild Wars 2. Your crash log (ArenaNet.log file) should be located in the same location. You can also run repair by following the steps below:
1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, “Right-click” “GW2.exe” or your Guild Wars 2 Shortcut and select “Run as Administrator.”

Once completed, please try starting Guild Wars 2 again.

Hope this helps!

Hi oki I’m not sure what operating system you’re using but could you please try the following steps for me?

Can you please try the following steps for me?

1. Start Guild Wars 2 and once logged in hit “Alt + Tab” to return to Windows.

2. In Windows, locate your “Speaker Icon” in the "taskbar. (The taskbar is the set of icons next to your clock, you may have to press the arrow to display all the icons)

3. Once located, “right-click” on this icon and select “Open Volume Mixer.”

4. Once opened, check to make sure the master volume is set to the same setting as the “Guild Wars 2” slider. (If you do not have a Guild Wars 2 slider, Guild Wars 2 likely isn’t running)

If you’re using Windows 7, the issue is that Windows 7 allows you to control individual applications volume settings. Because of this, you can have windows saying the volume is up but still not get sound from a single application while getting sound from others. Using these settings should resolve that for you.

Hey there Kyllaa – Just checking in. Are you still experiencing this issue?

Hi Nent – I’m going to go ahead and say that your video card is the cause of the issue here. If updating the video card drivers didn’t resolve the issue for you, the only other option would be to upgrade to a card that meets the minimum requirements. I can’t give any specific recommendations, though I will say an AMD or Nvidia card would be the better way to go for performance over Intel chipsets.

Hi Durneviir – Crash issues can occur for a number of different reasons so unless this were a widespread issue where a good majority of the players are crashing within the exact same circumstances this can be difficult to narrow down as something that requires a fix.

That being said, I’d start with sharing what troubleshooting steps you’ve tried in addition to perhaps a crash report (ArenaNet.log file, located in Documents\Guild Wars 2) in addition to your system specs.

I’ll go ahead and update this thread as well since people are following different threads – Just to let you all know we made some adjustments on our end last night which will hopefully resolve your connectivity issues. If anyone is still experiencing any latency or disconnects please submit a technical support ticket.

I’ll go ahead and update this thread as well – Just to let you all know we made some adjustments on our end last night which will hopefully resolve your connectivity issues. If anyone is still experiencing any latency or disconnects please submit a technical support ticket.

Hey guys – We’ve made some adjustments on our end last night. Hopefully this will resolve the connectivity issues for you all. If anyone is still experiencing any kind of lag or disconnects, please submit a technical support ticket.

Hey guys this issue should now be resolved. If any of you are still getting this error please let me know!

Hey again Whisper – In addition to some of the suggestions provided to you here, it wouldn’t hurt to run Msconfig and free up some resource space for you. Sometimes an abundance of background apps can hinder your performance.

Hi there Traldera* – This is actually a Windows based error code which indicates a CRC error. I’d start with a Disk Check.