Guild Wars 2

Hi Lionoil,

There’s a number of different reasons why you could be getting this error. Generally it is attributed to packet loss, but let’s not jump to conclusions. The best way for us to diagnose this issue is to collect some diagnostic information from you for troubleshooting. That said, I would highly advise submitting a technical support ticket so we can assist you one on one.

There’s a number of different things that you could try to troubleshoot this issue in order to narrow down the cause. I’d advise bypassing your router and connecting directly to your modem if you’re behind a router as some router’s security features can be a contributor, if not a cause, of this issue.

Should that not resolve the issue for you, I’d advise disabling the Turbo Boost feature of your CPU.

Beyond this, please submit a support ticket. We’d love to help you out one on one!

Hi Zefrost,

As others have mentioned, that particular hop will always show 100% packet loss as our servers do not accept ghost packets for security reasons.

I would advise putting in a customer support ticket for our tech team to further assist you with this issue.

Hey there,

Glad to hear that you were able to get this issue resolved and I appreciate you sharing how you did it!

Hi doomknife,

If you can remember the exact error message that you’re seeing this would be helpful for troubleshooting this issue. Additionally, what system specs are you working with? Specifically: CPU, GPU, RAM, OS

Hi Kyvyn,

Do you have a Turbo Boost feature enabled for your CPU at all? If so, I’d advise trying the following:

1. Go into Power options (Control panel → Hardware and Sound → Power Options) and click “Change plan settings” near your plan
2. Then click on “Change advanced power settings.”
3. Scroll down to “Processor power management” and expand it.
4. Expand “Maximum processor state” and modify the setting to 99%. Be sure to also set the minimum processor state to something below the maximum. I recommend 5%.
5. Then simply click “Apply” and “OK.”

After this has been done try launching the game again. When you do, the turbo boost feature should refrain from kicking in and that may resolve the issue you’ve been experiencing.

Hope this helps!

Hi jamie,

First, I’d check around to see if you have an application running known as Premier Opinion, or Relevant Knowledge running. This is often the cause of this particular error, and so I’d advise disabling or removing them completely as they are technically considered Spyware.

Hey guys I’d start with deleting the game cache first:

In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

Type in % temp % (without the spaces in between the percent signs).

Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

If that doesn’t resolve the issue for you I’d advise creating a support ticket so we can further assist you one on one.

Hey there,

I would like for you to delete the Guild Wars 2 folder located within your Users library folder. You can do this by following the instructions below:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the Finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the Finder menu bar. A dropdown will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will create a new version of the folder that you deleted.

Please launch Guild Wars 2 and see if you are able to log in and play without issues.

Hey there!

If you’re getting some timeout errors, I’d try this:

At this time I would like you to delete the Temporary Cache for Guild Wars 2. To do this:

In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

Type in temp exactly as shown (including the percent signs).

Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

Hope this helps!

Howdy!

Do you use SPEEDbit Video Accelerator by chance? The reason I ask is because the fault module points to “EasyHook32.dll” and if my Googlekittenis still on point, I’d say that’s the issue right there.

There are some applications that have compatibility issues with Guild Wars 2, particularly those with overlay features, and so I’d start out with disabling any possible conflicting background applications, starting with SPEEDbit (if you have it).

Hey all,

It’s possible this could be a DNS issue. Please try the steps in the following link to override your current DNS settings and use Google’s Public DNS.

Using Google Public DNS
http://code.google.com/speed/public-dns/docs/using.html

Once done, please follow the steps below to clear the DNS cache.

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

If this resolved the issue you will need to contact your ISP in order to have the issue resolved. Using a DNS that is not provided by your ISP may lead to slow connection issues.

Other games are different beasts and won’t always give you the same performance results. I would highly advise updating the rest of your hardware as soon as you can because while you may be able to play without issue (other than the jerky sound) currently, the issue could get far worse the longer you play with this configuration as your GPU is now overpowering the rest of your system and could cause hardware issues for you in the long run.

Generally when upgrading hardware you want to get a nice motherboard first if you can, so you can then upgrade to the shiny graphics cards that you want and thus adding new RAM eventually, new CPU if needed, and then likely after all that upgrading your may need a new power supply in order to handle all the new hardware.

Hi there!

I would like you to try a command line argument we have seen resolve this type of issue.

Please go to your shortcut for Guild Wars 2 and right click it and choose properties.

In the line that says Target, add a space at the end of whats there and then -prefreset

It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset

Click apply and then ok.

Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.

Hope this helps!

I’m curious if you have the Gw2.exe in your temp folder by accident. The easiest way to resolve this issue is to pull the executable out of the temp drive and place it on your C drive. You can do this by following the steps below:

1. Hold down the Windows button on the keyboard and hit the “R” key.
2. Paste in the following line: C:\users\%username%\AppData\Local\Temp
3. Click “OK.”
4. Find Gw2.exe and right-click on the file and select “Cut.”
5. Go to your C drive and into the Games folder. If there is no Games folder, create one.
6. In the Games folder, create a folder called “Guild Wars 2” and open that folder.
7. In the Guild Wars 2 folder, right-click and select “Paste."
8. Run Gw2.exe from the Guild Wars 2 folder.

The game should launch and immediately start patching. Two additional files should be created: Gw2.dat and Gw2.tmp

Hi Yeni,

You can find the crash logs by doing the following:

1. Hold down the Windows button on the keyboard and hit the R key.
2. Paste in the following line: C:\Users\%username%\AppData\Roaming\Guild Wars 2
3. Click “Ok.”
4. You will want to look for the “ArenaNet.log” file.

If you don’t have a crash log or the crash log does not have your recent crash errors on it, it’s possible this could be a hardware based issue and I’d advise submitting a ticket to our support team for further investigation.

Hi there Zoef,

So nothing happens when you click Gw2.exe? Also, from what browser were you using when you downloaded the initial setup? I know sometimes if you simply click “Run” rather than downloading the setup, the files will end up in the temp folder.

Lastly, is your Guild Wars 2 client on the root of your C: drive or is it within a folder on your C: drive?

Hi DeamusX,

Have you updated your GPU drivers? Often corrupt, outdated, or missing GPU drivers can cause this particular issue.

Hi BetaPunch, this seems obvious, but did you install the latest motherboard drivers and reinstall other drivers for your system such as DirectX and GPU drivers?

Hi Sendai,

I think that’s exactly what’s going on here. I had saw that you were getting OOM crash errors but I mistook someone else’s comment saying “But I’m on a 64-bit OS” and assumed that was you and so I looked past that and considered other variables. But yes, what abomally is saying is entirely correct.

For those of you experiencing connection issues, please check out this KB article below if you haven’t already:

https://help.guildwars2.com/entries/27698133-Connectivity

Additionally, often times after a patch or new content is released, as there are many more players jumping on at once, some performance issues are likely to be experienced.

If you are simply experiencing skill delay or skill lag, I highly encourage checking out and contributing to this thread for visibility:
https://forum-en.gw2archive.eu/forum/game/gw2/Official-state-of-skill-lag-and-server-optimizations/page/6#post3950754

Lastly, should the steps in the KB article not resolve your issue or answer any of your specific questions, please submit a technical support ticket by clicking this link below:
https://help.guildwars2.com/anonymous_requests/new

Hey all,

For anyone experiencing skill delay issues, please refer to this thread as it is being occasionally updated by one of our programmers on this issue:

https://forum-en.gw2archive.eu/forum/game/gw2/Official-state-of-skill-lag-and-server-optimizations/first

I would also advise contributing to the thread for visibility as well.

Aphelion,

What sort of error message are you getting when you try to log in?

Hi there,

You say that your system isn’t overclocked, but do you still have the Turbo Boost feature enabled? This has been known to cause crash issues, particularly in areas such as large cities, events, WvW, etc.

You have quite a bit of sporadic packet loss throughout nearly every hop leading up to the game servers. That said, I’d advise getting in contact with your ISP as this issue is likely due to the route your connection takes to reach the game servers.

You may also want to consider disabling any background applications via MSCONFIG, or even trying a DNS flush in the meantime.

Hey all,

After looking through the Game Advisor reports attached to this thread and looking at support tickets that have been coming into us, a lot of players appear to have port 6112 blocked which you can see under “Checking server connectivity”:

================ = Checking server connectivity ================

auth1.101.arenanetworks.com
156.154.176.241:6112 – connect failed
156.154.175.241:6112 – connect failed

auth2.101.arenanetworks.com
156.154.176.241:80 – connect succeeded
156.154.175.241:80 – connect succeeded
156.154.176.241:6112 – connect failed
156.154.175.241:6112 – connect failed

auth1.101.arenanetworks.com
156.154.176.241:80 – connect succeeded
156.154.175.241:80 – connect succeeded

File1.ArenaNetworks.com
156.154.176.241:6112 – connect failed
156.154.175.241:6112 – connect failed
156.154.176.241:80 – connect succeeded
156.154.175.241:80 – connect succeeded

Diag.ArenaNetworks.com
156.154.176.241:6112 – connect failed
156.154.175.241:6112 – connect failed
156.154.176.241:80 – connect succeeded
156.154.175.241:80 – connect succeeded

origincdn.101.arenanetworks.com
156.154.176.241:80 – connect succeeded
156.154.175.241:80 – connect succeeded

Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is configured properly.

Hey all,

This may be a bug but we’re still looking into it. For those of you experiencing this issue could you please submit a support ticket?

Hey there,

Looks like the sticky was removed. You can create a ticket by following the link below:

https://help.guildwars2.com/anonymous_requests/new

What sort of connection method are you using? Broadband? Mobile? And are you connecting wirelessly or using a wired connection?

Lastly, have you tried bypassing your router completely and connecting directly through your modem to see if the issue persists?

Hey there,

Please see my response from this thread posted by others with the same issue:

https://forum-en.gw2archive.eu/forum/support/tech/I-can-t-log-on-won-t-let-me/first#post3908758

Hope this helps!

It would be easier if you submit a support ticket that way I can get a bit more information from you. As it stands, this could be caused from a number of different things and I think we could assist you much more quickly and efficiently if we can assist you one on one rather than on someone else’s thread.

Also, if you could provide us with a Game Advisor report as well as the exact error messages you’re seeing, this would help as well. There should be a sticky that details how to run Game Advisor and contact our support team.

Thanks!

You’ll want to make sure you put a space between the target line and the argument. So it should be this:

“C:\Games\Guild Wars 2\Gw2.exe” -prefreset

And not this:

“C:\Games\Guild Wars 2\Gw2.exe”-prefreset

Hope this helps!

Hi Varitok,

First, if you are experiencing crashes that are prompting you to send a report to ArenaNet:

1. Hold down the Windows button on the keyboard and hit the R key.
2. Paste in the following line: C:\Users\%username%\AppData\Roaming\Guild Wars 2
3. Click “Ok.”
4. Locate the “Arenanet.log” (If present) and attach it to the thread for review.

Hey all,

First, please check to make sure all TCP ports necessary to play Guild Wars 2 (80, 443, 6112 and port 6600) are fully open both inbound and outbound.

Next, please check to ensure you don’t have the following applications running on your system as they are technically Spyware and known to throw this error: Relevant Knowledge and Premier Opinion.

Should this not resolve the issue for you, the instructions below will change the way Guild Wars 2 connects on your network. In short, this will force all inbound and outbound data to use port 80. Since port 80 is a very common port, it usually has the least amount of issues with transmission of data. To do this:

1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Port Test.”
3. Right-click on this shortcut and select “Properties.”
4. Edit the “Target” line to include /clientport 80 at the end. Note: Please make sure /clientport 80 is outside of the quotes.
— Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
— Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”
5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 4 again.
6. Double click “Guild Wars 2 Port Test” and try connecting again.

Still not able to connect? Please submit a support ticket!

Hey there,

I would like you to try a command line argument we have seen resolve this type of issue.

Please go to your shortcut for Guild Wars 2 and right click it and choose properties.

In the line that says Target, add a space at the end of whats there and then -prefreset

It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset

Click apply and then ok.

Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.

Should this not resolve the issue for you, please submit a support ticket so we can further assist you.

Hi Lipzz,

Can you tell me the name of the file you’re launching Guild Wars 2 from? Is it Gw2.exe?

Hi RageQuit,

You will probably find a faster response from the playerbase in the Mac Beta forums, but I would like for you to delete the Guild Wars 2 folder located within your Users library folder. You can do this by following the instructions below:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the Finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the Finder menu bar. A dropdown will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will create a new version of the folder that you deleted.

Please launch Guild Wars 2 and see if you are able to log in and play without issues.

Hey guys,

We’re currently looking into this issue and I want to apologize for any inconvenience this may cause. Hang tight! I’ll keep you all updated once I’ve got more information to provide for you all.

Hi Xingba,

I’d start with an MSCONFIG as you have a lot of applications enabled in the background. Should that not resolve the issue for you, I’d like for you to try the following steps:

1. Navigate to your Guild Wars 2 folder, which by default would be C:\Program Files(x86)\Guild Wars 2.
2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).
3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”
4. Rename this shortcut to “Guild Wars 2 Admin Mode.”
5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”
6. Click the “Compatibility” tab.
7. Checkmark “Run this program as an Administrator.”
8. Click “Ok.”

Once completed, let’s go ahead and repair the new installation location:

1. Right-click on “GW2.exe” and select “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Repair.”
3. Right-click on this shortcut and select “Properties.”
4. Edit the “Target” line to include -repair at the end. Note: Please make sure -repair is outside of the quotes
-- Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
-- Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”
5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 5 again.
6. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, double click on “Guild Wars 2 Admin Mode” to launch the game.

Hi Pokkaiz,

To start, what kind of hardware are you working with? Specifically: CPU, GPU, RAM, and OS?

Hey there,

I’d start with an “MSCONFIG” since you have quite a few apps running in the background and I just want to be sure none of them are interfering with the installation. If that doesn’t work, I’d like for you to follow up with clearing your DNS cache. You could also try using Google’s public DNS to see if this helps as well.

To flush your DNS please try the steps below:

1. Click Start.
2. Select Programs.
3. Select Accessories and locate the Command Prompt shortcut.
4. Right click the Command Prompt shortcut and select Run as Administrator from the drop down menu.
6. Type ipconfig /release in the command prompt.

6. Wait a few seconds for a reply that the IP address has been released.

7. Type ipconfig /renew in the command prompt.

8. Wait a few seconds for a reply that the IP address has been re-established.

9. Type ipconfig /flushdns in the command prompt.

10. Close the command prompt and attempt to make a connection.

This should clear your DNS cache. You may need to perform this command a few times.

If the issue persists your ISP may be providing old DNS information. Some ISPs take longer to update this information. You could also try using a 3rd party DNS service like those available at http://code.google.com/speed/public-dns/ or http://www.opendns.com/start/ . Please note that ArenaNet and NCSOFT does not support these services, but there is information on configuring them at those sites.

There could be a number of different reasons why you’re disconnecting. The best thing to do in this case would be to send in a support ticket for us to assist you one on one.

Hi there,

The reason you’re encountering this issue is because both your graphics card and processor do not meet the minimum requirements to play and so the installation will not continue. Unfortunately there really isn’t a way around this and I can only advise playing Guild Wars 2 on a system that meets all minimum hardware requirements.

Hi Peshyy,

This could be a result of using the Beta drivers as drivers are what your crash logs are actually pointing to:
Module: nvd3dum.dll

That said, I’d recommend using the 335.23 WHQL drivers as the Beta drivers aren’t technically supported.

Aside from that, since this is only happening on one character I can suggest the following, but I still would advise rolling back your drivers:

lease go to your shortcut for Guild Wars 2 and right click it and choose properties.

In the line that says Target, add a space at the end of whats there and then -prefreset

It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset

Click apply and then ok.

Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.

Hope this helps!

Hey there,

First, I’d advise not putting the client in your Documents folder as this can create more issues in the long run.

Secondly, can you clarify the “nada” when you try to run the installer? Are you getting any error messages at all? What exactly is happening? The more info you are able to provide the more quickly myself or someone else can give you some insight on this issue.

Hi Tipsy,

First, I’d advise checking for two applications to see if they’re running in the background on your system as they’ve been known to throw this error: Premier Opinion and/or Relevant Knowledge.

If you don’t have either of those, try this:

1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Port Test.”
3. Right-click on this shortcut and select “Properties.”
4. Edit the “Target” line to include /clientport 80 at the end. Note: Please make sure /clientport 80 is outside of the quotes.
— Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
— Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”
5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 4 again.
6. Double click “Guild Wars 2 Port Test” and try connecting again.

Hope this helps!

Hi Nezz,

I’d recommend submitting a support ticket for this particular issue as we’ll likely need to collect a bit of info from you in order to track down the cause.

The Mac fix would have absolutely no effect on the issue that you are reporting. I would suggest simply creating a support ticket so we can see what’s going on.

Hey guys this is a known issue at the moment that we’re still looking into. In the meantime, as some of you have noticed, please clear the forum-en.guildwars2.com cookies as mentioned by Avelos.

Sorry guys!

Hi there,

This seems to be a regional issue for some players but the general cause of this issue is security software conflicting with the client. In addition to this, you’ll also want to be sure that you don’t have any Firewalls conflicting with the client and that you’re playing with a broadband Internet connection.

Beyond this, I’d highly advise creating a support ticket for this issue so we can collect some more information from you in order to investigate this issue.