Guild Wars 2

Hi HiddenBlade – Could you please send us a Game Advisor report so that we can look into why you’re experiencing this issue? Once you have the report you can attach it to the thread by clicking “More posting & formatting options…” You can download the application below:

http://us.ncsoft.com/gameadvisor/

Please note upon clicking the link you will be automatically prompted to download Game Advisor.

Hi eeFarms – Could you please send us a Game Advisor report so that we can look into why you’re experiencing this issue? Once you have the report you can attach it to the thread by clicking “More posting & formatting options…” You can download the application below:

http://us.ncsoft.com/gameadvisor/

Please note upon clicking the link you will be automatically prompted to download Game Advisor.

Hi Deadhio – Can you explain your issue a little more in detail? The Original Poster’s thread was in regards to a performance based issue but your concern sounds more connection based. Are you getting any particular error messages at all? What exactly is happening?

@uljinkaluz – Unfortunately this is an unsupported method for connecting to Guild Wars 2. While some players may have gotten this to work, it really isn’t an ideal connection method for gaming.

Hi Stretch – You have quite a few applications running and so I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Hi Darth Vadar – Could you please send us a Game Advisor report so that we can look into why you’re experiencing this issue? Once you have the report you can attach it to the thread by clicking “More posting & formatting options…” You can download the application below:

http://us.ncsoft.com/gameadvisor/

Please note upon clicking the link you will be automatically prompted to download Game Advisor.

@Vytautas Kaz – I would like for you to try doing a Winsock reset. To do so, please try the steps below:

Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Once the DOS prompt opens, type in:

netsh winsock show catalog >C:\LSP.txt (Or copy paste)

This should reset your Winsock and save the results to C:\LSP.txt. Once saved, restart your PC and try connecting again.

@Steven – I noticed you have both Avast and Malwarebytes enabled. I would first start with disabling the two to see if you are able to complete the download. In addition I might also suggest connecting directly to the modem via Ethernet cable.

@Cyberelf -It looks like you reinstalled AVG but since you had mentioned you had uninstalled it previously we can rule that out. After looking through your GA it looks like your processor does not meet the minimum specs but that shouldn’t be the cause of this particular error message.

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Hi Harry,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Hi tschomb – First, I would recommend updating to Service Pack 1. You can do this by clicking the “Start” button and typing in “Windows Update” in the search bar and downloading all the most critical updates for Windows.

Once you’ve done that, if you haven’t already, I’d like for you to try AMD’s Driver Verification Tool to locate the newest drivers for your card: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hope this helps!

Hi NarcoticHaze,

The limits for 32-bit operating systems are intended by design to avoid “Out of Memory” crashes.

Hi Velocity – This would depend on your system as a whole. Without seeing the rest of your system specs this is a difficult question to answer.

Hi Picturalis – Do you happen to be over-clocking your system at all?

I have your report and you should be able to delete your comment. As an alternative, have you submitted a support ticket yet? If not I would highly recommend creating a support ticket so that we can address your issue one on one because some of the steps that we may ask you to try or diagnostic information we may need to ask for we do not necessarily want to post publicly.

Once you’ve done this, please reply to the thread with your ticket number and we can take it from there.

This is a known issue that is still being looked into by the Development Team and it is likely that you are in your Guild but you may just be unable to see that you are in game. There are a couple of things that you can try to resolve this issue:

1. Log out and log back in again.

2. Completely shut down the game client, re-open it and log back in.

3. “Stand Down,” switch zones, and click “Represent” again.

Sorry for the inconvenience guys, rest assured this is being looked into!

Okay in that case could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Thanks Legitemy. We’ll have one of our Technical Support reps address your issue as soon as they can!

Hi tschomb – Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Additionally, could you also attach a screenshot of your in game graphics settings as well?

Okay I see so you’re crashing during the initial installation process. Has your computer experienced crash issues before attempting to install Guild Wars 2 for instance if you were playing other games?

Also, if you’re crashing during installation, do you get a specific error message at all?

Hi Dean – does it only crash when you are updating or does it crash when you are in game as well? How long have you been experiencing this crash issue? Also, do you get any specific error message at all when you crash?

Currently, the Guild Wars 2 download application will resume file downloads. However, there seems to be a bit of confusion as to how it does that. When the download is stopped for any reason, you need to close and restart the launcher. When you do this, the application will scan the already downloaded files to make sure they are intact. Once the files are scanned, the download continues. The confusion comes from how the “scan” appears in the launcher. When this process is taking place it will look like it is downloading the files again, complete with “download speeds.” However, if you notice the download speed, it should be much faster than your Internet connection. This is because the launcher isn’t actually downloading the files from the Internet but is instead, scanning the files inside the GW2.dat file. Once the scan completes, the download resumes and your actual bandwidth is used.

That being said, if you experienced a power outage or a full on crash during the update, it is very likely you will need to re-download these files.

@Legitemy – I am thinking this is either your driver that’s crashing or DirectX. Have you submitted a support ticket yet? If not I would highly recommend creating a support ticket so that we can address your issue one on one because some of the steps that we may ask you to try or diagnostic information we may need to ask for we do not necessarily want to post publicly.

Once you’ve done this, please reply to the thread with your ticket number and we can take it from there.

Hi Cyberelf -

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Hi Dato – Are you able to provide the full crash report? You can find this by navigating to Documents\Guild Wars 2. The report will be an ArenaNet.log file.

Hi Rumbowy,

There are a couple of things that could be causing this issue and so I have two steps that I would like for you to try in order to resolve this issue.

The theory is that the root certs on your computers are not up to date. Follow these steps to update them:

1. Close the game client.
2. Download and run http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. You’ll probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear. But that’s OK, your root certs have now been updated.

4. Open the game client and try to access the trading post.

If you haven’t been able to load the trading post at all, try these steps. If this works for you, I’ll ask our customer service team to write up more formal documentation on this procedure.

Next, I would like for you to clear your web cache. Note, by following these instructions you will lose at least your graphics settings and have to set them up again:

1. Close the game client.

2. Delete the local.dat file located in Documents\Guild Wars 2\local.dat

3. Open the game client.

Hope that helps!

Hi Dato,

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Hi Narkis,

What is the error message that you are seeing?

Hi Stretch,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Hi all – as Creature as pointed out, this is in fact correct. If you are below the minimum specs by a significant amount the installation will basically “quit” on you and it usually seems to be around the 10,000kb mark (give or take a few hundred files) and close itself out without any error message.

If your graphics card is barely under the minimum requirements but you’re experiencing this issue, I would highly recommend updating to the latest graphics drivers.

Hey Darkness thanks for the update. I’m glad to hear it!

Hi all,

There are a couple of things that could be causing this issue and so I have two steps that I would like for you to try in order to resolve it.

The theory is that the root certs on your computers are not up to date. Follow these steps to update them:

1. Close the game client.
2. Download and run http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. You’ll probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear. But that’s OK, your root certs have now been updated.

4. Open the game client and try to access the trading post.

If you haven’t been able to load the trading post at all, try these steps. If this works for you, I’ll ask our customer service team to write up more formal documentation on this procedure.

Next, I would like for you to clear your web cache. Note, by following these instructions you will lose at least your graphics settings and have to set them up again:

1. Close the game client.

2. Delete the local.dat file located in Documents\Guild Wars 2\local.dat

3. Open the game client and try loading the Trading Post again.

Should this not resolve the issue for you guys, then I would like to collect a Game Advisor report so I can see if there is something that could be creating some compatibility issues with the game client. I have received some reports that security software has been the cause of this issue.

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link. You can attach it to the ticket by clicking the “More posting & formatting options…” button below the reply box.

Hi mathisk – There is indeed a known issue with Windows 32-bit operating systems and certain Nvidia cards, primarily the GTX cards. We’re still looking into this but at this time there is no ETA for a fix. Players with 32-bit operating systems would be limited to the lower graphics settings as this is meant to prevent the “Out of Memory” crashes.

So unless you are able to upgrade to a 64-bit operating system (and probably add a bit more RAM as well) I am in agreement that lowering some of the graphics options may lessen if not stop the Out of Memory crashes.

Hi peer – You’re most welcome. You do have the latest drivers installed, but I think it would be best to install Service Pack 1 and then do a clean installation of the latest AMD drivers. This is due to the fact that the drivers were installed before the critical Windows updates were present.

EDIT : I should also mention that I would only recommend updating the latest chipset drivers for your motherboard.

Hi Idris Elba – This is definitely a curious issue. Since you had mentioned that you only have one keyboard language, we can rule that one out. So I would also like to rule out your security software as being either the issue if not a contributing factor. As a temporary troubleshooting step, are you able to completely remove Kaspersky?

Please note, we are not asking you to run your PC without any security software. We simply need to verify if this application is blocking access and often, temporarily removing the application is the only way to do this.

Hi peer – I will try to assist as many players as I can in regards to this issue but it will be difficult as it’s a pretty complex one. I will do my best to address what I can see but I would highly recommend creating a support ticket so that you can get some one on one assistance as our Technical Support team will cover all possible bases in regards to this issue to get you playing.

To start, I have reviewed your DxDiag and it appears you are missing a very critical update for Windows 7. The latest revision of drivers from AMD.com now require Microsoft Service Pack 1 to be installed on your computer and it appears your PC does not have this installed. You can review those new requirements here: http://support.amd.com/us/kbarticles/Pages/AMDCatalystSoftwareSuiteVersion123ReleaseNotes.aspx

Specifically: (From AMD.com)

Notes.

When installing the AMD Catalyst driver for Windows operating system, the user must be logged on as Administrator or have Administrator rights to complete the installation of the AMD Catalyst driver.
The Catalyst driver requires Windows 7 Service Pack 1 to be installed.

In order to install this update, please visit www.windowsupdate.com and select all updates labeled “Important” or “Critical.” While not required, you may also want to review any updates under the label “Hardware.” Once installed, you may also need to reinstall your AMD drivers as they were installed without this update being present.

Secondly, it appears as though you are either missing updates for your motherboard drivers or you do not have them installed:

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9603&SUBSYS_96011849&REV_00\3&267A616A&0&10
Driver: n/a

I would highly recommend updating first Windows, then your motherboard drivers and then your graphics drivers.

Hi Conpatshe – This is a pretty loaded question as performance based issues can stem from a number of different variables. While definitely not placing a blame on you or your system, we do like to rule it out first as being an issue so we can address it and get you playing at the proper speeds while we continue to investigate this issue as a whole on our end.

That being said, I’d like to collect a couple of diagnostic reports from you. The first one, is very much like a DxDiag but provides a bit more information called the Game Advisor report.

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Second, I would like to ensure that your computer devices are running at the correct speeds. To do this we will be using a 3rd party program called GPU-Z which will give us more detailed information which will help us in troubleshooting your issue.

1. Visit http://www.techpowerup.com/downloads/2157/TechPowerUp_GPU-Z_v0.6.4.html

2. Click on “Download Now”

3. You will be prompted to select a location to download it from. Please select the location closest to you. (If in the US select one of the US options etc)

4. Once the file is downloaded, please double-clik it to begin installing it.

5. Select “yes” and then “Next” and then “Install”

6. Once the install is complete click “Close” and the program should automatically run.

7. Make sure the “Graphics” tab is active and click the camera icon in the upper right corner. 8.

8. In the menu that pops up, select “Save to File”. Choose your desktop as your save location and name the file.

From there you should be able to attach this file to the thread as well.

Hi Heisenberg -

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Hi northern wall – I’m a little concerned about your setup and so I’d like to take a closer look. Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

You are crashing when you run Driver Fusion or when you install the new drivers? What step did you get stuck on?

Okay so I was looking through your Game Advisor report and noticed you have quite a few older Nvidia driver files on your system. So I would like to rule out any old or corrupted drivers being part of the reason why the launcher is crashing on you and not doing anything. So this next step is a loaded one. I would like for you to try a clean installation of your drivers by using an application called Driver Fusion.

The intent here is to allow Driver Fusion to scan your PC for left over drivers from previous installations. These left over files can often cause issues with rendering 3D applications, even if you have installed the most recent drivers revision.

To do this:

1. Please download the latest driver from the following website and save it to your desktop, but do not install it yet:
http://www.geforce.com/drivers/results/48846

2. Download Driver Fusion by visiting http://treexy.com – Click “Products” then select “Driver Fusion.”

3. Click “Download for Free” and save it to your desktop.

Once you have both files on your desktop, we will need to remove your currently installed drivers. To do this:

4. Navigate to “Control Panel” in Windows and select “Uninstall a program or Add/remove programs” depending on your operating system.

5. Locate and remove the following from the uninstall list: (We recommend removing them in this order)

Nvidia 3D Vision Controller Driver
Nvidia 3D Vision Driver
Nvidia PhysX System Software
Nvidia Graphics Driver

Once the removal process has completed, please double click the file “Driver_Fusion_X.X.X” to start the installation process.

6. Choose the default installation options and once installed, start “Driver Fusion.” (Note, you may have to provide administrative rights if you have User Account Control enabled)

7. Left click and highlight the following options:

AMD – Display
Intel – Display
Nvidia – Display

Do NOT check any labeled “Chipset.”

8. Once selected, click “Analyze.” This will scan your system for any AMD, Intel or Nvidia drivers and list them for you to review.

9. Once you’re list has compiled, select “Delete” to remove these entries.

At this point, you will need to reset your computer to complete this process.

Once you return to Windows:

10. Right-click the driver file you downloaded in step 1 and select “Run as Administrator.” (note, if you are on Windows XP, you will not have this option, just double click the file)

11. Once the setup file is loaded, select “Custom (Advanced)”

12. Checkmark “Perform a clean install” and click next to start the installation process.

13. Once completed, restart your machine again.

Once you return to Windows:

14. Right-click on your “Desktop” and select “Nvidia Control Panel.”

15. Click “Adjust image settings with preview” and move the slider to “Performance.”

16. Click “Apply” to save your changes.

Once completed try the installation again.

Let me know if this helps at all!

There were no traceroutes shown in that report either which is interesting. You can always go back and re-enable the applications you had just closed to see if your connection improves.

As a temporary troubleshooting step, are you able to disable Avast? Generally this particular application does not conflict with Guild Wars 2, however, I would like to rule it out as a potential contributing factor.

@BigTone – That’s really interesting… the traceroutes in the Game Advisor report are not showing me anything. How exactly are you connecting to the Internet? Are you directly connected via Ethernet cable? If you’re using a router I would recommend bypassing it if this is something that you’re able to do.

@Jeso – Yes, unfortunately running the client on a Mac through Parallels is unsupported, though you should still be able to play. By clean installation I mean completely uninstalling the older drivers (yours are from 2009 and so they need to be updated) and installing the newest drivers. You will need to locate the newest drivers from the system manufacturer’s support site.

@Jeso – It looks like you’re using Parallels to play Guild Wars 2. While not a supported method of playing, this does not mean that you will be unable to. What I did notice though was that it looks like you may not have graphics drivers installed:

Display Devices
———————-
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Parallels® VESA BIOS Version 3.0.2111.89721
DAC type: 6 bit
Device Key: Enum\PCI\VEN_1AB8&DEV_4005&SUBSYS_04001AB8&REV_00
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1920 × 1200 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 16:38:47, 15360 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a

This could be causing the issue that you are experiencing and so I would recommend a clean installation of the latest video card for your system.

Thanks for the reports guys!

@BigTone – I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Hi Jeso and BigTone,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

This is a known issue that is still being looked into. It looks like some players have found a few workarounds that wouldn’t be a bad idea to try but until then we do not have an ETA for a fix unfortunately.

Hi Roamingevil,

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

The issue you reported may be due to the use of more than one keyboard type in Windows. To resolve this, please try the following:

1. Click the “Start” button and select “Control Panel.”

2. Click “Clock, Language, and Region”

3. Click “Change keyboards or other input methods”

4. Click the “Keyboards and Languages” tab and select ’Change Keyboards."

5. Remove any non-use keyboards from the “General” tab and use only an “English (United States) keyboard service.”

Once done, try running Guild Wars 2 again.

Hi mikeypijkie,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Hi Ketchup,

This looks to be a Windows error message. Crashes like “Fatal-disk-error (#),” is always a Windows error-code. In this case this is error code 8 which is the following:

ERROR_NOT_ENOUGH_MEMORY

8 (0×8)

Not enough storage is available to process this command.

If you can, I’d like for you to attach either a DxDiag or a Game Advisor report so that we can either confirm or look into this issue further. You can attach the report by clicking “More posting & formatting options…” below.