You can delete all the characters on the account and then change servers for free. The transfer costs only kick in for accounts with characters on them.
(Deleting the characters would not provide a free world transfer.)
Now I am really confused. I read Martin’s post and was really excited and pleased that ANet was being considerate of players… But now I’m confused. Who is correct? If Martin’s wrong, I can see people deleting their characters by ANet’s recommendation, getting screwed out of their characters, and then not being able to transfer. But, Gaile, if you’re right then that means players are stuck forever. Martin’s post makes the most sense and “should be” what is implemented in my opinion, but some clarification is definitely in order.
I am so sorry! I asked three team members and they told me that I was mistaken and that deleting characters would not make it possible to change servers without a fee. * grumble *
Live and learn. Like, next time I shall ask four team members.
Sorry that I erred, and legobottom, I guess your friend can address his situation by deleting all characters! However, before we take that as 100% certain, I’m going to ask QA, because they tested this and they’ll know for certain (although I feel sure Martin was correct).
Since there is no monthly fee, you are welcome to retain the account without incurring any costs, if you wish to do so. Alternately, you may follow the steps outlined above.
Dont qualify for an Account restoration so im stuck i guess
I’m sorry to hear that. I know that sometimes we simply cannot offer the restoration. For instance, if we cannot view data that shows that someone outside the player’s location accessed the account, then we cannot establish that the account was compromised. In that case, a restoration isn’t possible. There are a few others situation that make a roll-back/restoration unfeasible, as well. If you have questions about the fact that you were declined a restoration, you’re welcome to discuss it with an agent in your existing ticket.
A team member generally will review the account within a few hours of the time the ticket comes in. There may be other things that the agent needs to examine, but generally folks are hearing back and getting back into the game within 24 hours. That’s not a hard-and-fast figure, but they generally do work quite quickly.
Although I strongly believe you will not need to do so, if your brother still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
130208-000025 Resolved
130208-000046 Resolved
130208-000104 Resolved
130208-000210 Resolved
130208-000068 Resolved
130208-000073 Resolved
130208-001579 Resolved
130208-000079 Resolved
130208-000244 Resolved
130208-000284 Resolved
130208-000315 Resolved
130208-000357 Resolved
130206-002199 Resolved
130207-001034 Resolved
130208-000042 Resolved
130208-000077 Resolved
130208-000079 Resolved
130208-000106 Resolved
130208-000210 Resolved
130202-000522 Resolved
130206-001562 Resolved
130206-002105 Followed up today
130206-001022 Final answer sent today; please ask him to stop submitting tickets on this issue
130208-001830 You friend was using a hack; the account will remain closed
130131-000640 We have been completely unable to duplicate this issue. I have followed up to see if there is anything more to relay.
Notes:
Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
No petitions, no testimonials.
Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.
130206-002199 Resolved
130207-001034 Resolved
130208-000042 Resolved
130208-000077 Resolved
130208-000079 Resolved
130208-000106 Resolved
130208-000210 Resolved
130202-000522 Resolved
130206-001562 Resolved
130206-002105 Followed up today
130206-001022 Final answer sent today; please ask him to stop submitting tickets on this issue
130208-001830 You friend was using a hack; the account will remain closed
130131-000640 We have been completely unable to duplicate this issue. I have followed up to see if there is anything more to relay.
I have problems with my support account currently too. That means I cannot access it. But you can still open and process tickets, because you will receive the answers via mail. I am currently doing so.
I only have one email. I used to have three, but the other two were constantly being hacked, so I got rid of them. My current email is completely secure and has never been hacked, so I kept it.
And because of that, I can’t make a support account.
I have been banned for 72 hours for… some reason. I was just banned today. I tried to create a support account, but I was not allowed because I used the same e-mail address as I used to create my main account.
I shouldn’t have to make another email just to create a support account.
I only use my email for game registration purposes. I have never had nor found a need to use it for personal correspondence, since I own a phone and have FB. How can I find out -why- I was banned and what I was banned -for- without a support account?
This is frustrating, so any help would be greatly appreciated.
Blocked for bad language on the 9th. Started with “You obviously are, since you…”
Hope that helps, and your suspension will expire tomorrow about this time.
As far as not being able to create a support account, try emailing support@guildwars2.com and see if you can get a discussion going via that means.
If you don’t get helpful tips from the forum members, do feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.
If you have issues, please feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
For tips on what information to provide in a ticket, please read this post.
An account suspension is temporary, usually lasting no longer than 72 hours (although sometimes, for serious issues or for repeated violations, the suspension will last longer.)
Once an account is closed, the names are not freed up for reuse. So your friend would need to (1) purchase from a legitimate source, or using a valid credit card, and (2) use new character names.
Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
Please use care in tossing in threats of legal action. At the point someone does that, the team may be unable to assist you and you may be referred solely to our legal counsel… who cannot assist you with your password issue. So if you are wise, despite your obvious and understandable frustration, you will forego the threats.
If you are not getting your emails about authentication, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
You might want to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I believe they will be able to assist you. For tips on what information to provide in a ticket, please read this post.
I really encourage him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him. If the email account is compromised, have him create a new one to use to retrieve his game account.
For tips on what information to provide in a ticket, please read this post.
Yeah, I got the same thing, I freaked out and asked two of my friends to see if they could see my e-mail, guess not?
Correct, they cannot see your email address — they will see your Display Name. If they say otherwise, I’d like to hear from them and see a screenshot. But we’ve been unable to determine that this is anything other than a client-side (your side, only) issue, meaning YOU see it but OTHERS do not.
Hey! So I have the same problem with my credit card (mastercad). I tried purchasing gems for 10€ first and I get error message “Card approval failed”. I put in everything right, so I really don’t know what could be wrong.
I wanna submit a ticket to support, but I don’t know under witch category does this problem goes. Anyone might help me out?
Choose General Billing Question. But I’m going to ask if we can add a “Can’t make a purchase” tab, because I don’t know that people see “billing” as applying to the issue of a purchase.
Your friend can guest on your server. Of course that means he cannot participate in WvW, but it would get you together. Alternately, since he’s a new player, perhaps you and his other friends could take up a collection to help him pay for the transfer?
(Deleting the characters would not provide a free world transfer.)
Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I believe they will be able to assist you. For tips on what information to provide in a ticket, please read this post.
So i dont have to delete my character? Got banned for using the infamous South Park Reference name “Loves To Spoodge” Didnt think it was that serious that I’d get a ban. sorry on my behalf I didnt think that it would be against the conduct.
Oh no, you don’t need to delete the character! You will be able to change the character name after the 72-hour time out associated with an offensive name. (The second bad name results in the GM renaming, so please choose wisely.)
Rytz — thanks for following up. I do very much appreciate knowing things are ok. (Otherwise I lose sleep at night. )
Also, I’ll look into that situation where you couldn’t access your support account. It’s moot for you now, now that all is well, but it IS interesting.
I’m very sorry about this issue. We identified a database error that resulted in a false-positive related to about a dozen game accounts. All have been reinstated, but if you find you have continued issues with this problem, and if it’s been more than three days since you submitted your ticket, please post an update in this thread. I will be watching for new posts so that we can address this right away.
We identified a database error that resulted in a false-positive related to about a dozen game accounts. All have been reinstated, and that may include your friend’s account. If not, please post an update in this thread. I will be watching for new posts so that we can address this right away.
Kiamar, I’m very sorry that you were blocked. We identified a database error that resulted in a false-positive related to about a dozen game accounts. All have been reinstated, including yours, but if you find you have continued issues with this problem, and if it’s been more than three days since you submitted your ticket, please post an update in this thread. I will be watching for new posts so that we can address this right away.
I got the email today I have access now thank you very much, what would I have to do to get a restore as most of my stuff looks like its been sold.
Glad you’re back on the account, and yes, I think we can help you. Please update your existing ticket to ask about an Account Restoration. The agent will review and let you know if you’re eligible for this service, but I imagine you will be. Most info about Account Restorations can be found in a post near the top of this forum.
Lurock, I do not believe your friend was caught up in the same error. As I said, it affected only about a dozen people, from what I have been able to ascertain.
Your friend’s ticket will be reviewed and dealt with as quickly as possible, though!
Minion — what is your ticket number? We had about a dozen false-positives that we’re addressing, and if that is what happened to you I am hoping that you are back in the game now. Can you please let me know? Thanks!
I also was banned for being accused of botting…. I would like to see any records of me botting or anything like that yes I run the same zones a lot but I am always on my account… I havent receieved any emails or anything to let me know exactly why I was banned
Write a support ticket and ask them there.
Oh I did trust me they heard from me
Michael.4791 assumes people don’t make tickets before they post on the forum.
Many people do not understand the process and believe that posting here, or listing their guild members’ or friends’ names here, will get a review started. That is not the case, so reminding folks to contact Support by filing a ticket through the “Ask a Question” tab on that linked page is in fact a very helpful thing to do. That should actually be the first step in getting an issue resolved, although it’s fine to post here after the ticket is submitted (and especially if the issue has extended 3 days or longer). Whether posting in the main forum or in the Tickets for Review thread, please always provide me with the 12-digit ticket number as a starting point in researching the issue.
Thanks.
My reference number is 130207-000459. Would love to discuss this in private
This thread is about false-positives for botting. You were blocked for using an offensive character and display name, therefore this post is off-topic.
You have chosen to use several offensive names, both in your character names and your display name. You will be able to change your character name when your suspension expires. You will not be given the option to change your display name, which was changed to something close to your chosen name, but removing the offensive connotations.
I will not discuss this with you privately, and ask that you stop sending me PMs about this situation. You have been in breach of the User Agreement multiple times and simply need to serve your time and behave properly in the future.
I am worried that your account has been compromised (hacked). Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
I am sorry that you are upset. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
This is not a suitable topic for the forums. I intend to put up a detailed post about names, because people claim to “not understand” why their name has been blocked and to persist in defending a name that is (usually very obviously) outside the naming standards of Guild Wars 2.
In the meantime, I’m locking this thread. You may discuss your personal situation with the Support Team, but do be aware that censored names are very, very seldom reinstated. I’d ask you to think carefully and not use the Support Team as a means to gripe about the rules, for your taking their time to deal with your debate means that others must wait longer for other, more-significant issues.
And if you do give your issue a second thought, and if you do decide to accept the decision that was made by the team concerning your name, I’m sure our players thank you for that consideration.
It sounds as if your account was compromised at some point. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
130131-001893 Resolved
130203-002158 Resolved
130205-000500 Resolved
130204-001927 Player has been asked questions intended to verify account ownership
130206-001636 Under review; all further posts will be removed and their posting may delay the resolution of this ticket.
Gorillafactor.3178 I need the 12-digit Incident Number
Notes:
Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
No petitions, no testimonials.
Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.
130131-001893 Resolved
130203-002158 Resolved
130205-000500 Resolved
130204-001927 Player has been asked questions intended to verify account ownership
130206-001636 Under review; all further posts will be removed and their posting may delay the resolution of this ticket.
Gorillafactor.3178 I need the 12-digit Incident Number
This is a guild member, non- of the Philippine Heroes uses bots or any third party program. You guys might need to fix your anti-botting system.
Ticket #[Incident: 130206-000630]
This is, as the player states in his ticket, just two days old. Please post again in 24 hours of more if he still needs a review. It is important to allow the team to work through a ticket before posting to ask for a review.
Posting for a friend Brent.8521 : Wrongful Ban [Incident: 130205-000500]
02/04/2013 11:18 PM
I was in cursed shores AFK getting some food real quick. When I came back it said my account was terminated for “engaging in or assisting with gold or item sales for real-world money.”
I barely have 30 gold and if you check my mail I neither send nor recieve gold/items from anyone.
[—-001:000591:61150—-]
Edit: He just got 2 emails. The first said he was forwarding it to someone else.
The next asked him for his serial code even though he gave it in the support ticket.
They also asked for his credit card info, order ID, and zip code.
They really need all this?
His account is banned so he can’t log into the support site to edit this ticket.
He emailed them back, will they get the info that way??
His support account is separate from his game account. He can log into the support account just fine.
Update: 4 February 2013
130127-000208 Agent responded today; your friend’s account has been compromised; please have him follow the steps provided by the agent in the ticket response.
Hello! I finally had my account restored yesterday, although it was restored to the point that it got banned. Once the ban was re-lifted, I logged on to of course find it in the state that I had it when I got it back the first time. Is there any earlier point it can be restored to?
Please update your ticket to discuss this possibility with a support agent.
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