Guild Wars 2

Very sorry, but the coding is all interwoven, and we are not able to split up characters on an account to make two (or more) separate accounts.

There is no way for the two of you to play the same account with different characters at the same time.

Mutiny.4180:

A friend of mine requested that his account’s display name be changed due to it being his real name, and support was nice enough to oblige. Problem is, the change doesn’t seem to have taken effect for any of us yet. His old name still shows up as it was before in the guild pane, my friends list, and whenever I try to send him mail I have to manually put in his new name and number.

To him, and a few others, he sees his new name. To me, and some others, the old one. I’ve tried removing and adding him back again, but that hasn’t seemed to work. Not quite sure what to do or if this is an issue the team is aware of, or if there’s any way to fix it. It’s not really anything more than a minor annoyance, but I’m curious if people he wasn’t friends with before will see his full name if they add him now. I sure hope not!

I figured it might be a client issue, so I tried re-installing but that didn’t fix it.

I think this is a bug, and I don’t know that it’s a known issue. May I ask that you (or he) post this in the Bugs Forum? I would like the team to look into what appears to be an inconsistency in the displaying of current-versus-former display names.

We cannot extend the sales price, I’m sorry. However, if your friend purchased yesterday and paid full price, he should contact Support by filing a ticket through the “Ask a Question” tab on that linked page and they will look into whether they can help him.

Thanks for the update, Dead Parrot, and for sharing valuable insight that will benefit other players.

If you do not accept an IP, it will not be given access. But the fact that you got the request means your security is at risk, and we advise you to change your password immediately.

CptKyger.4795:

thank you guys for your responses it helped a lot and i was able to get the card working, according to the guild wars people i had tried to make the purchase too many times that it blocked me and they unblocked me and told me to try gain and now it has worked and i had registered the card and now i have my gems. thank you guys.

Thanks for the update! I’m glad it all worked out fine for you.

I am sorry you feel that way, Dracius. The intentions are not manipulative, I assure you, or intentionally disruptive. It’s not a matter of our attempting to be “security police.” The motivation is purely to contribute to a player’s security, which will help players prevent what can be a devastating incident. Changing a password is a tiny thing that takes just a couple of minutes, at most, and it can make all the difference.

If you haven’t had a chance to read Mike O’Brien’s article on account security from a few months ago, I believe it will explain things very clearly and that it will help you understand our position better. It presents a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2.

I definitely will do that!

The news post is kept intentionally brief. The sales period ran as follows (taken from public messaging):

Promo Sale offer applies only to Digital Edition and Digital Deluxe Edition purchased through buy.guildwars2.com from 10am PST 22nd February 2013 to 12pm PST (9pm CET) 25th February 2013.

It was quoted in many threads, including this one: https://forum-en.gw2archive.eu/forum/support/account/Guildwars2-Purchase-Gone-BAD/first#post1500790

The refund policy is extremely generous. There is no way to extend it beyond the time period that you were told.

Nyczu, I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket. You can also update your ticket to provide more of that information.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

The promotion ended at Noon Pacific time, about 3.5 hours ago.

Does that answer the question?

I flip between accounts all the time, on a single installation. You simply use the different email address (Account ID; log-in name) and the correct password. If you need assistance, please do contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

The email address associated with your account is simply a log-in address. We generally do not change that. If you need support assistance you would email from your new provider and reference your game log-in name and other information to establish you are the account owner, as mentioned in this post.

Mira.4906:

Is one of your bags collapsed?

That’s a good question. Check every bag, every storage panel, and every character. I really believe you will find it.

Wow, that’s great news. Thanks to you for sharing such a nice note!

You can log into the support site and go to My Stuff to track a ticket, but you can also follow it via email, as you prefer.

As I recall from playing on different computers, they are saved on your account, not your individual computer.

Lampie.7196:

Gaile Gray i notice you’re about at the moment….. is there anything you can do to help?

I have reopened the ticket and updated to say that the second ticket is not a duplicate and that you would like two receipt copies sent to you. An agent should attend to this quite soon.

Your account is not suspended, but if you have names that are blocked — and you’ve had quite a few and appear to have had at least one today — each offensive name needs to be changed. Let me give you some advice: Get over the Lucifer thing. Stop trying to cross the line, chose a totally different name, and you should be fine.

Incidentally, your Display Name is unacceptable and will be changed. Sorry, but with your regular exposure to the Name and Word Filter, I’m sure what I’ve written comes as no surprise to you.

Smooth Penguin.5294:

Phira.3970:

How can you not help refund the OP his Sunrise? It is the system that is at fault, not the player. I know many players are selling through mail just to avoid TP fee because it’s definitely not a “small” fee when selling for 1000g+. I’m sure there are many other players being scammed. What can you expect from the players? Just tell them to use TP when it was the TP fee system that caused this mess in the first place?

edit: Actually, I thought I’d be more elaborate on this. If an insurance company insures your car for $20,000, and your car is actually only worth $10,000, it would make sense to purposely destroy that car. AKA Moral hazard. Who is at fault? The person who destroyed the car? Or the bad deal set by the insurance company? Just like moral hazard where when a system is bad, it causes these problems, in gw2, it’s the TP fee insane tax that causes this kind of problem. It’s not the players fault. And you can ban players. The problems won’t stop until you stop the source of the problem: the bad design of TP fee.

LOL! I love how people try to deflect blame when there’s something they don’t like (i.e. TP tax). While I know it’s really hard to reason with people with a strong sense of Entitlement, but I’ll try. Say you want to buy a Louis Vuitton bag. It costs $700 at the mall, but you find one on Craigslist for $100. Oh boy, what a deal! So you meet the stranger and do the trade. Two things could happen here:

1) You buy the bag, but it turns out to be a fake. You ask for a refund, but the guy is no where around.
2) You give the guy the money, and he runs away. You can’t catch him, so you lose the money.

Long story short, you took the risk, and now you live with the consequences. With Phira’s mindset, he would blame Louis Vuitton for the high prices that forced him to go elsewhere for the goods.

On a side note, I personally feel Anet shouldn’t ban anyone in this case. This was a “Gentleman’s Agreement” between two people.

Michael.4791:

The trading post is there for a reason. It should provide a safe environment and help stopping scams like the ones done in GW1. If you choose to operate outside that, you are on your own and you know it.
On the other hand, Anet don’t like scammers. So, they are followed and punished anyway.

Thank you both for saying these messages so clearly and so well.

In the end, I do not direct these comments to nergoza, who truly understands, but to those who do not: There is a secure trade system: Use it. It is not reasonable to demand “do overs” when you choose to skirt the system. If nergoza understands this, you should to. Thanks for reading.

Hopefully that sorted out for you, but if not, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to help you make that purchase.

You would have received a auto-response immediately and you will be helped very soon. I mean, generally within a day. Account compromise incidents are very complex, and are not something the team can resolve in a matter of minutes. Please be patient and allow the agent looking into this to conduct his/her research and get back to you with the answer. Thank you.

Xiphos.9613:

Investigation on the Arena Net side proved successful! My account has been restored. Thank you very very much to the ArenaNet team! I am super glad the account rollback system has been released! Never ever thought I’d have to use it!

I am SO glad we could help you to this extent. Thanks for updating to let us know!!

Gaile Gray.6028:

Kraggy.4169:

LastDarkness.7390:

I called Paypal customer service and they claim NCSoft is a “High Risk Vendor” and that they cant complete transaction with them because they dont provide invoices with correct information.

Basically, whoever you talked to in PayPal is talking out their behind, I’ve used PayPal several times and apart from the last time when Anet’s web site glitched out after completing the transaction never had a problem (the glitch occurred when Anet was trying to send me the confirmation, the cash was paid and the gems delivered as normal).

Thanks for this info, Kraggy. I know a lot of our players rely on PayPal, and although we have the occasional glitch, we’re usually able to resolve that and I’m very happy that we have that form of payment available. (Hey, I’ll confess I asked/ pressed/ begged/ wheedled for us to offer PayPal for a few years, back in the day. )

LastDarkness — That’s really surprising! I will follow up on this! Thank you for submitting a ticket, so we can look into this.

Kraggy.4169:

LastDarkness.7390:

I called Paypal customer service and they claim NCSoft is a “High Risk Vendor” and that they cant complete transaction with them because they dont provide invoices with correct information.

Basically, whoever you talked to in PayPal is talking out their behind, I’ve used PayPal several times and apart from the last time when Anet’s web site glitched out after completing the transaction never had a problem (the glitch occurred when Anet was trying to send me the confirmation, the cash was paid and the gems delivered as normal).

Thanks for this info, Kraggy. I know a lot of our players rely on PayPal, and although we have the occasional glitch, we’re usually able to resolve that and I’m very happy that we have that form of payment available. (Hey, I’ll confess I asked/ pressed/ begged/ wheedled for us to offer PayPal for a few years, back in the day. )

wickedurc.4135:

my account has been repeatedly hacked since 9/12/12 mostly from china i played from pre lauch till thanksgiving till life got in the way recently my friend started playing again so this morning i logged on and it said i was banned i went to the website and had 5 ips outside of where i live daytona beach fl this is and old email i only use for this game and one other mmo so what r my chances of getting my account back

I’m sorry you’re having this problem! I was going to ask you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. But I see that you have. They will be able to assist you, I’m sure!

If you’re asked to verify every time you log in, that’s very odd. Even with a dynamic IP, you should have a range of “whitelisted” IPs that prevents you getting the request for verification each log-in. I suggests contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They can help you figure out what’s going on, or they can help you remove authentication, as you desire.

For tips on what information to provide in a ticket, please read this post.

I really encourage your friend to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

I am not exactly sure what’s happening but I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

We cannot offer individual assistance via the forums, for obvious, security reasons. Thanks for understanding.

I believe that you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you.

Thanks for posting, nergoza. I am positive that you helped other players by sharing your thoughts!

The way to contact Support is by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you or answer your questions about the promotional pricing.

In addition, there’s messaging about the display issue. Please note the times mentioned as they apply to recent purchases:

The Order Summary is slow to update when changes are made. The promo price will appear on the “Order Summary” once you enter all of your credit card or PayPal information in the fields provided.

Promo Sale offer applies only to Digital Edition and Digital Deluxe Edition purchased through buy.guildwars2.com from 10am PST 22nd February 2013 to 12pm PST (9pm CET) 25th February 2013.

If you can update your ticket (the one in which the team helped you recover your account) they can look into the transfer question. I do believe they will be able to help you.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

As I just wrote in another thread, You should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you using other means to establish that you are the owner of the account. Naturally, this is important from a security standpoint, so you will be asked to provide different information, as explained in this post.

PayPal is the only purchasing option for many players; we are not planning to drop it. Instead, we will be happy to work with anyone who is having problems with any purchasing system, including PayPal or Credit Cards.

LastDarkness, if you have not had a response, please update with your 12-digit ticket number. If you have been helped, could you please let me know? Thanks.

You should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you using other means to establish that you are the owner of the account. Naturally, this is important from a security standpoint, so you will be asked to provide different information, as explained in this post.

Look BEHIND You.9820:

Thanks for replying. I even cleared it with my CC company to be sure, this morning they didnt even see an attempt to charge when I tried. I have a ticket opened since yesterday but awaiting a reply

According to emails today, we’re pretty much caught up on queues, so I believe that you have already heard from the team. Could you update if you have not (including your 12-digit support ticket number)?

Glad this is all resolved and you’re in the know on your accomplishments. Thanks for the tip, Michael.

We are not able to change a Display Name upon request. If there is an urgent need to make a change — for example someone uses his email by accident — then Support can help. But as a rule, that is not something that is intended to be changed.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. The turnaround on tickets is normally under 1 day, and sometimes an issue is resolved in a matter of a few hours.

First, your English is just fine!

Secondly, yes, that is a known issue and we’re sorry! Here’s the official messaging on this issue (and the goods news that you WILL get the sale price):

The Order Summary is slow to update when changes are made. The promo price will appear on the “Order Summary” once you enter all of your credit card or PayPal information in the fields provided.

Promo Sale offer applies only to Digital Edition and Digital Deluxe Edition purchased through buy.guildwars2.com from 7pm CET (10am PST), 22nd February 2013 to 9pm CET (12pm PST), 25th February 2013.

If your friend continues to have difficulty, please ask him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Not likely this is a TP issue so I edited your thread topic. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to look into this for you.

Mcrobrewer.8713:

Xiphos.9613:

I did just finished all of that actually. NO keyloggers. But will I get restored? I need this restoration, or I basically lose like five months progress.

Xiphos…. I just recently last Friday had my account hacked…. Don’t know how they did it but they did.

I was able to get my account back yesterday fully restored with all items back.

Just file a ticket with support and explain the problem…. it will get fixed.

As you can see, Xipohos, the team is able to help hacked players quite often. Please submit a ticket to Support by filing a ticket through the “Ask a Question” tab on that linked page and they will do what they can for you!

Selling, trading, or even giving away an account to someone else is not permitted. If it is detected, yes, the account is subject to closure. The reason I say that is not to be scary, but to make it clear that if you invested time in building the account — characters, items, etc. — they may go away at any time because only the original buyer of the account (buyer from a legitimate source, of course) is ever the owner of the account.

You should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you and answer your questions about the authentication system.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Items cannot “overwrite” one another, so something else is at play here. The team will be able to assist you.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Qnopsik El Qox.1269:

If you have a ticket number than wait for the support… you will gain nothing here on forum

While rather directly put, that is true. These individual issues must be resolved privately through Support. Thank you for submitting a ticket.