Guild Wars 2

I really think this must signify a bug. And while you are welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page, I’d like to move this to the Bugs Forum so that the team can review this for possible remedies.

Valerium.1305:

Right on the money, had the same issue couldnt figure out why the codes were invalid the whole time, this fixed it.

And apparently you searched the forum to find this thread. Thank you for doing that! And thanks, too, for letting us know that the suggestions helped.

Ashlar.2519:

One thing people are forgetting – if you delete your characters, you are also deleting the bank. So, anything you had put into the bank, including coin, would be lost when the characters are deleted.

You retain the back, because it is account-bound and not character- or soul-bound.

Please see this thread for instructions.

Linked accounts do share a common password. If you do not own GW, or did not link GW with GW2, then they may have separate passwords, depending on what you chose to use.

I’m happy to hear that email auth helped prevent a compromise of your account! Please feel free to change your password at any time, if you wish to do so.

Qnopsik El Qox.1269:

Have you tried logging/moving other character into Queensdale?

That is a good question. Could you please try that?

In the meantime, I think you’ll get more help there, so I will move this to Technical Support and make sure you get a note to that effect.

Please do contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Yes, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

We will be adding a feature that allows you to change your character’s name quite soon. This will be offered through the Gem Store, or the Black Lion Trading Company.

We do not have plans to offer a feature for changing an account’s display name, but that may be offered in the BLTC in the distant future. No promises, I’m just noting that it may come down the line (or may not).

The error code is consistent with a password issue of some sort. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Zepolak.2095:

That’s a good answer, thank you Gaile.

As a matter of fact, considering my password was already unique before the implementation of your new rules, I was merely waiting for the day it will force me to change. It was forethought.

But if that’s actually been live for days and you have some sort of load-balancing to force different people at different times (because I played yesterday), then it’s fine, it’s a good solution and I am merely stroke by bad luck to have it just today.

Although I cannot say I am happy right now (I did 3 dungeons for… Nothing… Yay), let me take the opportunity to thank you and the teams for the very good game – else I wouldn’t have spent that much time on it. Yeah, pretty much stating the obvious.
Good day to you.

~ sigh ~ I’m sorry about that! The good news is that Support is answering really quickly, so I think you’ll be in very soon!

Skilzkilz.5207:

Thanks very much for all you help

Ok, you’re good to go. I’m afraid all of them — for various reasons — need to be renamed. Please choose wisely, and thanks for your cooperation.

Skilzkilz.5207:

Gaile Gray.6028:

Hi. I looked into this and I think the name block was appropriate. “Groin” prompts reports because it makes people uncomfortable and is against the Naming Policy. I freely admit it’s not the worst offensive I’ve seen )

And while the name required action, your suspension should have been lifted. and that has happened now. You will still be required to rename, so choose wisely, but you’re good to go now as far as account access.

Thank you very much for looking into you have made mine and my partners day(am not pestering her now).

How do i change my characters names as i have a few with the same last name, i just don’t want to get a ban again.

I will ask an agent to review and flag the others, so you can rename in one feel swoop.

Again, I don’t think this is an account issue so much as something that our Technical Support team should review. I will move this thread to that forum.

The required password change has been going on for a few weeks, now, and warning was given for weeks preceding that. If you need help, please do contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Thank you for posting your suggestions, Astral and Rackemwilly.

Moleless, if you continue to have problems, Support can and will help you. You can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

If the copyright owner contacted us to ask for a change, we would accommodate that request. Those of us choosing character names do not “own” them, nor have a copyright on them. Therefore, someone who does pay the fees and files the documents gets precedence.

Naturally, if someone uses a name that is already bound by copyright, the same process would apply.

Our practice with names has changed to be kinder and gentler than it once was for first offenders. In most cases, if someone has a disallowed name, we will simply flag the name for rename but we will not place the account under suspension for the first offense. The player must rename to access the character, but he/she can play without a time-out. If someone chooses an offensive re-name, or uses offensive names in the future, then he or she would be subject to suspension(s).

So in this case, if someone copyrights a term and it becomes bound by law with a corporate or individual Intellectual Property, we’ll handle it with a rename but not penalty.

This should work as described, except do note that it’s true that Soulbound items will be lost.

Yes, this is almost certainly due to a full mailbox. We’re not seeing any receipt or transmittal errors these days. Please delete all mails (taking off any contents, of course) and the box should fill. You may find it handiest to delete mails and the log off and back on, just to sort of nudge the queued mails into falling into your mailbox

This really sounds like a TS issue, so I’ll move the thread to that forum.

Hi. I looked into this and I think the name block was appropriate. “Groin” prompts reports because it makes people uncomfortable and is against the Naming Policy. I freely admit it’s not the worst offensive I’ve seen )

And while the name required action, your suspension should have been lifted. and that has happened now. You will still be required to rename, so choose wisely, but you’re good to go now as far as account access.

As part of ArenaNet’s policy on third-party programs, we are often asked about multi-boxing and the use of macros. Here is our policy:

Macros

Guild Wars 2 players are permitted to use macros as long as the macros are programmed with a 1 key for 1 function protocol.

1. This means that if you program a macro, it must require one keystroke per action. You may not program a single key to perform multiple functions.
2. For example, if you Press A and it results in the casting of a single skill, you’re ok. If you Press A and it casts multiple spells, you’re not ok.
3. You cannot program a macro to perform the same or multiple actions on more than one account at a time.
4. You cannot program an “auto-clicker” macro that, for instance, opens chests while you play elsewhere.
5. NOTE: We make an exception for music composition or performance macros. As long as they are used solely for the performance of in-game music, they may be used without the restrictions above.

Dual- or Multi-Boxing

1. You may use more than one account at the same time.
2. You may use more than one computer at the same time.
3. You must be actively playing on each account.
4. And as stated above, you may not program your keyboard to perform functions on more than one account at a time.
   a. For example, if you press W on your keyboard to move forward, a single character on a single account should move forward. The keystroke or mouse click should not perform functions on more than one account.

Edited 09-12-2016: We wanted to make it clear that music macros, when properly used, are fully acceptable, so this thread post has been expanded to include that content. We will be updating the mirrored posts in French, German, and Spanish, as well. Play on!

rsegames.3916:

Cant change password, it looks that “Ysr9ifc4utVjyN89crhobX54” and similars are not unique enough…

Really, it pisses me off to be forced to use another password AND have a fail system that dont let you do that

I am sorry for your frustration, and I do understand it, too! All I can suggest is that you contact Support. They can help and the turnaround is very prompt!

We can help you if you contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Ok — after an extensive discussion, here’s what we’re doing: We have uncensored the names and removed the suspension. However… here’s what you need to know: If the name is reported again, it may be censored again if the agent who reviews it feels it is across the line. I personally don’t feel that Nipper is offensive at all, but there may be folks who disagree with that opinion.

I am not sure how bound you are to the names and you now have a couple of choices:

1. Play the characters and take the chance
2. do a “voluntary rename”

We do not do renames “upon request” but we will in some special situations, like this one.

If you wish to continue to play on the characters, you’re good to go. If you wish to rename, please submit a ticket and ask that it be escalated to me personally, so I can get involved in the rename process. (You’re welcome to include a link to this thread in your ticket, as well.)

Thanks.

The only connotation I can find for “nipper” is “a young person.” I’ve heard the expression, like “When I was a young nipper…” and it was not offensive or intended to be offensive at all. I have heard of a related word — abbreviated form, but different, in my opinion — that is very offensive for people of Japanese descent, but I don’t see that this is connected.

You have had a series of name blocks, Nipper, but I’ll investigate this and we’ll figure it out. No more use of… that other words, now, y’hear? Thanks.

We don’t want you to make an uninformed decision about this. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

As mentioned above, it’s not possible for us to compensate in these situations. I’m sorry that you were inconvenienced, but the response that you received is correct and appropriate in this circumstance. Thanks for understanding.

We definitely can help with compromised accounts. So contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

The forum is not really designed as a means to immediately follow up on a support ticket. Your friend did exactly the right thing in writing up the ticket and sending it in. In most cases, the matter will be reviewed and resolved in less than a day. The second account block is interesting and a team member is looking into that.

But as a rule, posting here to say “My friend submitted a ticket” is a little premature.

If someone still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

No, you did not get hacked. Display Names that are in breach of the Naming Policy are changed. There is no option for a player to alter his/her user name upon request.

PinoyAllDay.8294:

I’ve had a Guild Wars 2 account longer than I’ve had an NCsoft account. In fact, Ive been playing Guild Wars 2 for months and only decided to make an NCsoft account today. I just made one today to try out other NCsoft games. And I found I had different log ins for gw2 and NCsoft. Are they connected in any way or what.. I need this explained.

NCsoft Master Account and GW2 are not connected. And it gets even more confusing: You can have a Support Account for NCsoft games that is not the same as your game account and is also not the same as your NCMA.

As long as you can reach us for Support, we’re happy!

Hey, I’m bumping my own posts to update: We have identified a bug with guild influence. We are working on the best resolution to this issue, and if your guild was impacted — and I’m sorry but I just cannot tell right now if this situation would apply — we will remedy that with a replacement of influence.

Again, I cannot say for certain that this situation aligns with the new bug. Quite honestly I don’t know that the bug involves cancelling upgrades. But overall, the devs are on it! Your guild leader may submit a ticket to Support to discuss this situation with the team.

Thank you!

That does sound suspicious. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

As for “rewinds” or “roll backs,” yes, we do have that option for qualifying accounts. Please see this thread for more information.

stenna.4503:

online store wont open for me anyone help!!!!!!!!!!!!!!!!!!

Did you get this sorted out, or are you still having trouble?

This item was not updated at all. That is, it was updated to include more colors, but it was not changed in the main coding, so I can’t see of any reason how this would have been misplaced or taken out of the inventory with the build.

I’m happy to take a look at the ticket, though. Can you please give me the number?

We’re still looking into these random situations. I’m sorry that I can’t help you directly, but I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Yaaay, thank you!

Bear on the job.6273:

My guild leader posted a topic on this issue about an hour ago, but the topic got locked after a CSR misunderstood the issue. I’m reiterating the issue here to provide more clarity.

After the patch today, many of our guild members logged on with the hopes of running a guild mission tonight. Our guild had close to 300,000 influence banked just for these missions, and we quickly spent 30,000 to unlock Guild Bounties. With the research time clocking in at 3 days, we went ahead and spent 75,000 influence 3 times to increase the research time. Once we realized that the bounty would still not complete tonight, our guild leader cancelled the bounty to save the influence spent on the boosts, and requeued the bounty unlock. Here is the crucial part – we were not refunded the boost influence when we cancelled.

We understood the cost of purchasing the research boost, but there was no way for us to know we would not be refunded for cancelling them. Many other guild research items refund you fully when you cancel them. Even the Guild Bounty unlock itself is refunded when it is cancelled. These (very expensive) research boosts however were not.

I have included a screenshot to show how other guild items were refunded when cancelled, yet we lost 225,000 influence to this anomaly. 225k is not a trivial amount. All we are asking that we be refunded for the influence we lost because of this.

I did not misunderstand the OP at all. Your guild spent influence and then decided to cancel the purchased boosts. You are suggesting that we add a warning that the influence will be lost if research progress is cancelled and you request that we refund your spent influence.

So this has changed a bit from “We didn’t know how much it cost” to “We thought it would finish up today” and “We were not warned that a cancellation results in loss of influence” but I do understand what you both have written. Please note that I merged the threads because the forum team would prefer to not have multiple threads on the same or a continuing subject.

At this point, we do not have the capacity or the policy to refund the spent influence. I will look into this with an eye to possible in-game messaging. Please do not make another thread on this subject; however, you may submit a ticket if you wish.

Update: 26 February 2013

130219-002031 Resolved
Mohfak.3061 Please submit a ticket through Support
130222-000214 This account was involved in account theft and the ownership is very much in question. This is not something I can assist with. You can continue to discuss with Support, but their evidence looks pretty conclusive.
130221-000420 This account was involved in account theft and the ownership is very much in question. This is not something I can assist with. You can continue to discuss with Support, but their evidence looks pretty conclusive.
130222-001178 This account was involved in account theft and the ownership is very much in question. This is not something I can assist with. You can continue to discuss with Support, but their evidence looks pretty conclusive.

Morman.8567:

Gaile Gray.6028:

Morman.8567:

Good news we have the log in information but the account was used to sell gold and stuff so now we have to sort this out XD, one problem after another.

I am sure that you will be helped and this will all be sorted out for you. Remember that the account(s) may be eligible for restoration, so be sure to ask about that when discussing the matter with Support.

I hope it gets sorted soon, just seen negative things about the speed of the support responding. Just want my friend to get his account back.

Support is resolving these issues in under 24 hours, in many cases. Given the level of research that is needed, that’s really fast turnaround. We had some periods where response times were long, but that’s not the case these days.

Draygo.9473:

The guild bank remains on the old world, if you transfer back you can get those items. Even if you transferred your entire guild. The only time the guild bank goes poof is if you delete your guild.

Alternatively you can invite someone on that server that you deem trustworthy give them bank access and have them mail the contents of the guild vault to you.

Very help info, Draygo, and it sounds as if you know what you’re talking about.

Thanks a bunch!

The best thing to do in this case is to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Lonewolf.9642:

Yeah, your bank items stay because your bank is account wide so all charcters can access same one. I did the same thing to go from one server to another, deleted my one character and got to new server an created new charcter then checked bank an all my stuff was still in it. Only time you would lose stuff is if you were transfering a guild from one server to another then that guild bank goes poof an everything in it as well.

One note: I think the guild bank remains on the old world, and is there if the guild transfers back at some point in the future. I stand to be corrected if I’m mistaken, but that’s my understanding. Anyone know more about this for certain?

UPDATE: I’m going to track down the answer to that question.

And thanks to you guys for posting the info on the world transfer and its impact (or non-impact) on the account bank.

Morman.8567:

Good news we have the log in information but the account was used to sell gold and stuff so now we have to sort this out XD, one problem after another.

I am sure that you will be helped and this will all be sorted out for you. Remember that the account(s) may be eligible for restoration, so be sure to ask about that when discussing the matter with Support.

Ellieanna.5027:

You realize when you are mousing over the speed up, it tells you how much influence it needs? It’s very clear how much it will cost and how much it will upgrade it by.

Thank you. I think this is important information to note. I’m sorry that you’re disappointed in the cost, Sixcross, but the fact that it’s displayed means that it’s a known commodity and should not come as a surprise to you. While I appreciate you’re unhappy, I want to thank you for posting because this serves as an advisory for other players to watch the costs before accepting the upgrade.

I think you are right. The disparity between your card’s address and you location is a cause of concern, as it’s a common element in stolen CC’s. I’m confident you’re legitimate! But to clear this up — and thank you for wanting to buy gems and support our game — I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

It wasn’t our intention to alarm you, but yes, the name you chose was in breach of our Naming Policy. We do not send warnings or engage in email discussions about these situations because they are major time sinks. We do, as simplesimon pointed out, simply anagram the name to something that is not offensive.

Trying to discuss with a player often goes like this:

• Player is informed his name is offensive
• Player argues
• We say we’re going to need to change it
• Player suggests a different name
• That name is also unacceptable
• Player suggests another name that is unacceptable or already in use (this can go on for a while)
• Player (always) points to another name s/he allegedly saw that was a lot worse
• We explain the policy again
• Etc.

That just isn’t how most of our players want our Support Team to spend their time. Players want us to resolve issues, investigate player reports, remove bots and spammers, respond to name complaints, and so forth. They don’t want us to spend time on what can be a very long debate about an unacceptable name.

It’s incumbent on everyone to know the law in real life. It’s incumbent on everyone to understand the User Agreement and its related documents in gaming life.

Just as we do not allow someone to name his/her character Jesus Christ, we do not allow someone to name a character Satan or Lucifer (or creative spellings of those names). The policy is stated. It is fair. It is consistent. And involuntary name changes will never be necessary if players read and follow the carefully-explained and reasonable rules. It’s really that simple.

Majkelos.8396:

Hey
I just checked my email and saw that someone from China Address: 59.XX.XX.210
City: Shantou tried to login on my guild wars account. If I receiv that info on my email its mean that he or she knows my login and password ?

Yes, it is likely that someone in China is trying to steal your account. If you do not “accept” the IP, they will not get access, but it’s still important that you change your password so that they cannot even get to the point where the authentication sends an “IP-approval” email.

So please do change your password, and use something complex and that you use nowhere else.