Guild Wars 2

White Wolf.3291:

I did the same thing, but I didn’t registered the key yet, because he will registered. My concern is the key becoming invalid. Do I need to registered in a limit time or not?

The code will not become invalid if it is not registered within a certain timeframe. A serial code is a serial code — it will not expire. As long as it was acquired from a legitimate source it’ll be good to go when it is registered.

Account is unsuspended, with our apologies. For a first-time name issue, we generally censor the name (to require renaming) but do not suspend the account. This was the part that was “human error” and it has been rectified now. When your husband logs in, he will be required to rename the one character, but there will be no penalty in doing so.

Kalavier.1097:

A work around, load up GW2 launcher, hit “forget password.”

Then do the password reset email stuff. It changes your password (Thus solving the requirement of having to do so), and works. I literally just did that after the change password page wasn’t loading.

Good suggestion that I think will help a lot of players.

I am sorry, but that is what I believed would happen because it’s extremely difficult (if not impossible) to track all the details that would be required to verify the incident.

Thanks for understanding.

What a very nice gift! Enjoy!

I believe this will sort out for you both just fine. Thanks for being such a thoughtful brother. I hope he loves the game (and has a great birthday)!

Great, thanks for letting us know!

We do not have 5-hour blocks. You may have been suspended at a different time, but you would not be serving a 77-hour suspension.

The name contained a word for defecation. It’s a casual word, and certainly most of us don’t find it offensive. However, because we reach such a broad player base — around the world, multiple age groups, races, cultures, and genders — and because players cannot censor/block the visibility of a Display Name, we do censor names that contain that word.

The error was in suspending the account, and that will be addressed immediately.

Thank you for your understanding.

Go to the Contact Screen [Y], click the drop-down next to your name, and choose “Invisible.” That would seem to address your desires for playing privately.

kamikazecopilot.9801:

The problem is is that no one that was in the guild played. The one guy that was in the guild that was active was a GM from another guild and had a specific rank of his own, “Ambassador”. Very few privileges and the like. But I made a new guild, Merely Myth [MM]. So I am going to build that one up. I just hate losing those upgrades that I had, as well as the 2k influence that was ready to spend.

I think you came up with a good solution. Best of luck with the new guild!

Don Alosi.2401:

Today is my brother’s birthday and I’ve bought an account for him and it looks it’s not working, it’s probably my fault but still…

Here’s my situation:

I, of course, own my own account, today it’s my younger brother’s birthday so I bought him an account, but I used my own email address to register his account as well!

what I’ve got:

*my own GW2 copy, bought by a shop
*my own serial code

*his serial code, sent on my email (which is sadly the same I used for my account)
*his unique user name
*his unique password
*his order number

Just so you know, I did this because we don’t live in the same country anymore (I live in the UK and he’s in Italy) and I wanted to make him a surprise.

What should i do?

The email to which the receipt is sent is not required to be the email address that becomes the log-in (Account ID) name. And indeed, you could not have two accounts with the same Account ID.

So I believe you can simply cut and paste the information he needs, send it to him, and he moves through the registration process. I am intrigued that you have a password, though. That almost sounds as if you registered the account. And perhaps you used a different email address for the store-purchased copy and that would explain how you were able to do that.

If that is the case, the Support Team may be able to help you. So I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket. (You’ll need to establish that you won both accounts, so be prepared to provide account-related information for both, please.)

I guess I’d choose “Gameplay.”

Spyro.3261:

hello, I just bought GW2 and I am very exited with game just 1 question: my friend also is willing to buy GW2 but he is new to MMORPG genre so he afraid he may dislike the game, is there a posible to get free trial like for 3 days or week? I heard a friend who already have GW2 can sent invitation with free trial but I can’t find it (I can be wrong).

plz answer, thank you

So sorry, but we do not have a trial going on. There may be one in the future, but I honestly don’t know when that might be. Tell him “3 million plus people can’t be wrong.”

Excellent. I appreciate that you posted to let us know.

I know that the team would not/could not do an account restoration for this sort of situation. The ART is used only for compromised (hacked) accounts.

However, I think it would be worthwhile to ask Support about this, so go ahead and get in touch. Good luck!

First, we’d need to define “inactive” and “dead.” I believe that if the guild were to be totally disbanded, the name may become available for use by another guild. I am not sure about that, but such is my assumption. However, please keep in mind that general member inactivity would not result in automatic availability of the guild name because we do not have a policy that prompts us to disband a guild simply because the members become inactive.

I hear from people all the time who step away from Guild Wars (or even Guild Wars 2) and come back some months later. For that reason, we do not have a process for doing any sort of system purge that removes characters and/or guilds.

Malpercio.4172:

Dear GW2 Support Team,

More than a week ago I decided to download GW2 on my new laptop. When i tried to log in, i got the following message:
‘Your Guild Wars 2 account has been suspended for an account issue. Please contact support for information.’
The Error Code: 45:6:3:2114

I’ve been playing GW2 for a little while after the release, than i stopped because my laptop couldn’t handle it anymore (it was old). After i bought a new one i wanted to play again but my account got suspended. The reason for this is uknown to me.
I’ve tried to contact the customer support by email but I didn’t receive any answer back up untill now and it has been more than 72 hours after i’ve send the email.

I hope someone can help me with my problem.

Thanks in advance.

Support always will acknowledge receipt of a inquiry or report, even if at first it’s an auto-response that tells you the ticket is being sent over to a specific agent for response.

If you did not receive an answer, then Support never received your inquiry or the answer came to you and was filtered into Spam or Junk. Please check your email carefully, and if you have not received a response, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. If you are unable to do that, you can try contacting them by emailing support@guildwars2.com.

We have a few issues with password resets, and you’ll see in this thread. We are going to address those as quickly as we can. In the meantime, you may wish to contact Support by filing a ticket through the “Ask a Question” tab on that linked page because they will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Yay, glad that all is well! Thanks again for your patience.

Awesome reports, guys! Thank you SO much!

~flips to email and sends to devs~

:)

deracs.1762:

character is stuck in terrain in straights of devastation close to lyssa temple. because of the stupid statues that cause you to be in combat 100% of the time in the area I can not port, can not move, no mobs will kill me. Is my only choice to get unstuck is to create a support ticket and wait 3-7 days before being able to play my toon?

I am sorry that you’re having this problem. Can you not simply log out?

Just to be clear, you would not wait “3-7 days” for a response. You’d probably wait a few hours, maybe 1/2 day. At this point, if logging out doesn’t work, I suggest that you go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

I am sorry that I do not know what took place here. I am concerned that your account, or the account of a guild member, may have been compromised.

I think you should submit a ticket to discuss this with the team. So please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

synch.2980:

Another option is to guest to the Jade Quarry server. You won’t be able to do WvW, or receive guild benefits from Jade Quarry, but at least you’d be able to play with your friend…

That is a very good point. Guesting is very nice. Here are some details for you: https://en.support.guildwars2.com/app/answers/detail/a_id/9278/kw/guesting

As suggested above, if you clear your account of all characters, you may transfer for free. Otherwise, I’m afraid you’ll need to wait for the 7-day “cool down” period to expire and then pay for another transfer. Alternately, you could ask your friend to transfer to your world.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with this request.

If you should need help in the future, the team has other means to verify your ownership of the account. Did you happen to check your Junk and Spam folders, in case the code email was misidentified? If you desire to have the email sent to you again, I suggest that you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist you with this request.

I think that covers it, so I’ll close now.

Tanek.5983:

Gaile Gray.6028:

AnonEMouse.7932:

Not trying to call out a dev, but wouldn’t an idea be that if you guest on a server you should be able to access the guild unlocks that your guild has on that server?

I moved my account away from the my guilds normal home, to another server… but even when I guest back on the original server, I still can’t access the already unlocked guild benefits.

It just strikes me as a little odd.

Please feel free to post this suggestion in the Suggestions Forum. Personally, I feel that it’s appropriate that guests do not have full-member privileges, but you’re entitled to your opinion and may share it in the appropriate forum.

I would support this suggestion as well as any others that make the game a bit friendlier to cross-world guilds. With things like influence gain and buffs being world-specific, unless you have a large number of guild members on each world, the system feels broken. Even if you do have a large number, it seems in your best interest to group only with “local” guild members.

This thread actually brought up an aspect of making things world-specific that I had not considered. Being able to have more than one guild bank if you are able to earn enough influence on multiple worlds. I still think the cons outweigh this pro, but I would love to hear more things that would be in that pro column for people. Or what it is about guild guests to your world that makes it inappropriate for them to benefit from your guild buffs. What, if anything, would this break?

Thanks

Because this forum is for account support-related issues, I’d think your questions would be best in a forum thread in Suggestions or GW2 Discussion, if you don’t mind.

To be clear, we don’t have a timeframe for the name change feature, but it is planned in the future.

Illconceived Was Na.9781:

Gaile Gray.6028:

Illconceived Was Na.9781:

Juno: if you have a friend on the original server, you can give them rights to your bank and have them mail you the items, five at-a-time.

Unfortunately, it’s probably not worth transferring back & forth: even if both servers are at the lowest population, you’d end up spending another 1,000 gems (i.e. 20 gold).

That is an interesting suggestion. There is risk involved, and I’d want to be absolutely certain that the person to whom I was giving access was 100% trustworthy, because if something goes awry, Support will not be able to address the matter. However, it’s one idea that the OP might consider.

Yes, good point. I used “friend” to imply “trusted without question,” but I should have been more specific about it.

The higher the value of goods/coin in the bank, the more you need to trust your friend. I’m sure the player you run dungeons with is reliable enough to trust with a few gold pieces, but if I had something like a precursor on the old server, I’d be a lot more careful.

If I had those, I wouldn’t trust my sainted grandmoth… I would be very selective about who I trusted with it.

Should be all clear now. Please try to access the account, and if you still have difficulty let me know and we’ll look at this again. I think that the agent simply forgot to unblock the account.

Jayce.7603:

So after waiting for a response back from my ban account, which was reversed for being given to be by accident. I received an email from them saying my account was unlocked but when I try to log in it says my account is still banned?
Any help

Jayce.7603
Incident: 130313-000207

Well, that’s not the way it’s supposed to work!

I just sent an email and I feel sure that someone will attend to this right away. I am sorry for your inconvenience.

shadowbringer.8670:

I’m not exactly sure why this was moved to Account Support — my problem was already solved :P — but it’s not a big deal. People can now know on THIS thread how much the support team can help them

Thank you for your kind words. I’m glad that we could help you.

Illconceived Was Na.9781:

Juno: if you have a friend on the original server, you can give them rights to your bank and have them mail you the items, five at-a-time.

Unfortunately, it’s probably not worth transferring back & forth: even if both servers are at the lowest population, you’d end up spending another 1,000 gems (i.e. 20 gold).

That is an interesting suggestion. There is risk involved, and I’d want to be absolutely certain that the person to whom I was giving access was 100% trustworthy, because if something goes awry, Support will not be able to address the matter. However, it’s one idea that the OP might consider.

AnonEMouse.7932:

Not trying to call out a dev, but wouldn’t an idea be that if you guest on a server you should be able to access the guild unlocks that your guild has on that server?

I moved my account away from the my guilds normal home, to another server… but even when I guest back on the original server, I still can’t access the already unlocked guild benefits.

It just strikes me as a little odd.

Please feel free to post this suggestion in the Suggestions Forum. Personally, I feel that it’s appropriate that guests do not have full-member privileges, but you’re entitled to your opinion and may share it in the appropriate forum.

keyoftwilight.2369:

Hello.
My account was bought using my friend’s credit card. My roommate owns the credit card and has his own account. He did something that got him banned, and he’s still denying that he did it. Now he wants to charge back his guildwars 2 purchase only, not mine because I’ve paid him cash back for it. If he does, does that mean my account will get closed due to his stupidity? Thanks.

His credit card is tied to your account, so I’m concerned that you may have issues. I would suggest that you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. So that now to see if there’s a way to sort this out to keep your account from getting impacted by your friend’s actions.

Have these issues been resolved, or do you still need help? If you still require help, may I ask that you post details of your situation in this thread: https://forum-en.gw2archive.eu/forum/support/account/Required-Password-Change-Issues-merged/first#post1619748. We’re trying to nail down issues, and player reports are very helpful in that effort.

Tungsten Monarch.6058:

Everything is gone, everything I’ve worked for since the game went online is gone. All I have left are the characters, all the armor weapons equipment gone. They did not go through my email, there was no notification of changing the password, nothing. Is there a human being I can talk too?

You will be discussing this with the agent who responds to your ticket. If you have not filed a ticket, you must do so. Please read above for information about the Account Restoration Service — I think you will find that of comfort to you.

Burno.8431:

“Gem store robbed me.”

No, you clicked and confirmed a purchase price. This is not a matter of robbing, nor a game bug, you just bought it twice.

I know the OP is upset, but this comment really sums up this situation. The OP was not robbed; the OP purchased two when he intended to purchase one. As explained, in this situation we cannot offer free gems while the player retains the character slot. We are sorry that this took place, but the issue was not related to a game-related shortfall or bug.

The team did respond on 26 February, as I verified when I examined the ticket. I’ve reviewed the notes on the ticket and the agent did an extensive test and a careful review. As he told you, “We have no way of tracking exactly what was done with the item nor are we able to see when it was used or deleted. I’m sorry that there’s not more that we can do in this case. Please let us know if you have any other questions or concerns.”

The team did what they could, but they are unable to verify that the item disappeared, and there have been no additional tickets about this situation, nor is QA able to replicate any issue with the kit. I know this is not the answer you were hoping for, but it’s given after careful review and is the most accurate and appropriate response available for your request.

I have asked an associate to review the ticket and he will respond.

Hi Katharsys,

Can you give me an exact walk-through of what you’re doing? You see the “must change your password page” and… ?

We’re tracking this issue, but the reports are varied and we cannot replicate the issue, so your help with details would be very appreciate.

Gondaulgrym.9850:

Not sure if this is the place to post this but I just finished a Twighlight Arbor Explorable Dungeon and crashed two seconds before the boss died. Is there any way I could get the achievement for completing that path? Character name is Gondaulgrym. Stayed in the dungeon the whole time and literally got screwed out of the title for a crash two seconds from the end. Any help?

I’m sorry that you had a computer crash that resulted in the loss of the achievement. However, we do not have the means to add achievements to an account.

You have filed a ticket and that is how this will be resolved. Posting in the forums should only be done if you need help after three days. If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

The guild bank does not move from world to world. It stays on the world where it was created. This allows a guild to have multiple banks — to have banks on several worlds.

You have not lost anything, and you may transfer back to the other world after the “cool down” period and you’ll find your guild bank in place. (FYI – you can transfer guild bank contents by carrying them on your character(s).)

Oh dear, I’m so sorry! Support is turning around tickets really quickly these days, and I think to get this organized you will need to contact them by filing a ticket through the “Ask a Question” tab on that linked page. They definitely will be able to assist you with getting the keys set and making sure you get your bonus items.

Here’s what we need, if you can help us with this issue (and we in turn will make it better for you and other players!):

Can you tell me the *process( that you used to change your password? A step-by-step would be great! “I was presented with the ‘change your password’ page, and then I…”

Can you provide me any links that you were provided? So if it say “Click here” can you cut-and-paste that exact link for us?

I’m sorry that this is happening, and I do believe we have more than one small error that is causing players frustration or preventing them from what should be a simple process. We’re on the case and appreciate your help!

Upset Customer.2869:

I now have been waiting for over 2 hours for a single reply after I recieved a message saying:

“I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.”

This is also after having to deal with TWO different Customer Service Reps. Is there any way that I can request that you actually call me so that I can get this straightened out? Preferably in less than a month’s time?

I think your expectation are unrealistic, and I ask that you be patient. You have an issue and the team is dedicated to solving these issues. But we cannot offer more than 3 million customer instant responses, and taking a few hours is completely reasonable for issues of this sort. (And you’re welcome about the email — I don’t know why you didn’t get the earlier one, but obviously things are on track now. Phew!)

The team will help you, but please give them a chance to review the issue, possibly discuss the situation and dig down into finding out what’s going on.

AFB Rampaging Donkey.9820:

Upset Customer is my brother, and I’ve been waiting for him to get back online now for over 6 months, to the point of which he had to buy a brand new account after he got back from his deployment, because his old account got blacklisted. I don’t even know what your all’s definition of ‘blacklisted’ means to you, or WHY his account got blacklisted.

All I know, is that all of his stuff that he worked for, his money and all that…stuff, is on his original account that he can’t get access to. It seems like such a simple fix to me, and don’t understand why this is ending up so complicated or taking so long. I’m not trying to be insulting or mean, we’re just getting really impatient for a game that, is not pay to play, but we bought it to play it. And it’s 10 times better than !%#@ing WoW.

Please just get this resolved so we can go back to bein stupid online.

I am sorry that your brother is having this issue. I’m particularly sorry because I am fully in support of anyone who serves his or her country, and that’s why I jumped into the ticket last night. I assure you, this issue is not of our making. I cannot say why the account was blacklisted — whether it was purchased from a scammer who sold a fake code, whether it was hacked — I just don’t know that yet.

We’ll take care of your brother as soon as possible, and we thank you both for being patient as we get this settled.

If you are ever concerned about unauthorized access, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

And please consider adding authentication to your account. For questions about E-mail Authentication, see this post.

For questions about Two-Factor (mobile) Authentication, please see our FAQ.