Guild Wars 2

Remember that anyone can fake just about any address. I look at the properties of an email to see where it really came from.

And yep, I’d change your p/w and watch your history carefully. If someone had your p/w you should be ok with a change to something unique and complex.

Yeah, you just keep guessing, I’m ~ahem~ not at liberty to say any more at present.

It would be extremely rare for this to trigger an account suspension or termination. Naturally, if it happens you should contact Support, but I think you’ll be fine as long as you are making a legitimate transfer and not engaging in sketchy stuff.

I agree that Mobile Auth is the way to go, if you can do it. For questions about E-mail Authentication, see this post.

I’m concerned that some RMT has some of your credentials. Please at the least change your password, but consider upping your authentication, too! Check out several tips on security.

Ok, so just reply to that email and say that you still need help.

I grant you, that message is daunting, and I’m going to see if we can change that. Letting people know there may be issues with certain email accounts is all fine and well, but I’ve been grousing about making our players ask a second time for help. I am not the be-all and end-all of decision makers, and there may be some reason we must answer in that way, but I’d really like to aim away from it.

In the meantime, just update through email, if you wish, or via the support page. Remember your support and game accounts may have different credentials, so you may be able to access using a different user name or password.

Best of luck! If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Smooth Penguin.5294:

No. The programs you listed doesn’t directly touch or affect the Guild Wars 2 client.

Correct.

DomDeuce.7896:

I applaud the effort. From a selfish stand-point, it sucks.

I hear you, Friend.

I show you as reinstated immediately after the name censor. We’re trying out a more kindly procedure, and since this was your first name block, we flagged the name (it must be renamed, but I don’t think you argue with that!) but we removed the suspension. If you rename acceptably — and I am confident that you will — then you’ll be just fine.

For broader info: If someone were to rename offensively, they would serve at least a 72-hour suspension with the second name infraction. We’re testing this, and we’ll see if it’s effective. I hate to go back to the “insta-suspension” for the first name block, so I’m hoping this will prove to work well to remind people to not use offensive names, get those names out of the game, but keep the players able to continue playing.

Hey folks. I really think these are not account issues but may be things that the good people in Technical Support can assist you with. So I’m moving this thread to the TS Forum, and you may contact Support by filing a ticket through the “Ask a Question” tab on that linked page if you wish to get some personal help on these situations.

Hi Dom. I am honestly not sure if the team can help with lowering the restrictions on new accounts. Quite honestly, I think it’s the price that we pay to reduce the pernicious impact of RMT on the game. (You know, gold sale spammers, account thefts, etc.) But you’re welcome to approach Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist; can’t hurt to check!

jellyfox assassin.2468:

Just thought I’d post this now, my problem has been resolved and I can log onto my account and play. It was an issue with the ports, but it’s all sorted

I’m glad this got sorted out, jellyfox. Thanks for your patience.

We’ll look into this. In the meantime, you’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

We’ll look into this. In the meantime, you’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

BladeDVD.6234:

Gaile Gray.6028:

It is on the list, and I anticipate it will come very soon indeed!

Is it safe to assume that it would go live with one of the big monthly update patches or is this something that could go live whenever it is ready?

Oh I would imagine it would be in one of the normal updates.

Raine.1394:

I’m familiar with the trademarked “soon”, but have not previously encountered a “quite soon”. I’m taking it this would suggest a reason for hope in regards to the time frame. Regardless, thank you very much for the update on this as many have been waiting for this.

I use “quite soon” with a patent pending.

I don’t want to build up anyone’s hopes, or make promises, but I do think it won’t be long!

The word “britches” is not offensive and I’m sorry that this happened. Yes, I suppose someone could use it to circumvent the filter, but it’s also a legitimate word and I just don’t think we need to be so hidebound to the rules in this case.

I believe that this was rectified today — could you update me if we still need to look into the matter? I cannot guarantee that the name won’t be reported again, nor that an agent might misread and flag it, so your friend can choose to rename to something different to take that (probably small) chance.

Do you have authentication? If you do, you would have received a warning if someone was accessing from a different location. If you don’t, then look at the accounts and if the characters and inventory are undisturbed I think that you’re fine. If you’re concerned, you can contact Support, of course.

It is on the list, and I anticipate it will come very soon indeed!

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Have your friend contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with most if not all of the issues involved in an account compromise, including helping you re-secure your account.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

As found on the Knowledge Base (support.guildwars2.com):

How can I change my account name or email address?

If you have a Guild Wars and a Guild Wars 2 account, and if they are linked, you can change your Guild Wars account (log-in) name. To change your account name, please do the following:

Log into account management.
Select Edit Profile.
Enter a new and validemail in the Account Name field under the Change Account Name section.
Confirm the password associated with the account.
Click SAVE CHANGES.

Please note that if you change the name of an account that was linked to an NCSOFT Master Account, you will have two separate accounts. The NCSOFT Master Account will still be active for any other NCSOFT games associated with the account and the information you entered under Change Account Name will be your new Guild Wars account information.

There is a warning message given. We do not replace items that are deleted despite that warning. This isn’t a problem with ours systems; this is user error. Sometimes, you have to live with errors that you have made. I know this because I have accidentally deleted items, too, or I’ve sold them without intent. This happened because I wasn’t paying attention and didn’t heed the built-in warnings. But in the end, that was my fault and I accepted that I needed to own that.

The Support Team can help if you file a ticket through the “Ask a Question” tab on that linked page. They also can examine the account for restoration eligibility.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

If you contact Support by filing a ticket through the “Ask a Question” tab on that linked page, they definitely will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

We wouldn’t suspend an account simply because someone was reported. I imagine the matter is already resolved, but if not, I am sure it will be reviewed and responded to very soon.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Remember that if you transfer back, the guild upgrades will be waiting for you.

You used a drug reference, clearly prohibited by the Naming Policy. You then renamed with the same drug reference.

Repeated naming violations may result in longer suspension, and even account terminations. Next time, choose wisely.

Our database has decidedly not been compromised. As mentioned in this thread, this is an issue with your personal security or your account. Someone seems to have acquired your password and is now trying to get through authentication to access your account.

SECURITY REFERENCES:

For questions about E-mail Authentication, see this post.

For questions about Two-Factor (mobile) Authentication, please see our FAQ.

Check out several tips on security.

And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Provide the error message that you see; they should be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

I imagine that the game is simply updating, rather than doing a completely new install. If you have questions, please feel free to post in the Technical Support forum.

You used a pejorative term for homosexuals. That was reported, the use(s) verified, and the suspension put in place.

Just to provide a bit more info:

Check out several tips on security.

And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.

However, we’ll look into this and of course you’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Are you still having this difficulty? If so, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Update: 1 March 2013

130226-000474 Resolved
130228-001650 Resolved
130227-000512 Asked for review today
130222-001178 Asked for review today
130221-001329 Asked for review today
130226-001538 As explained, we cannot work with someone who is not the account owner and testimonials are not of value but you friends’ tickets are being reviewed.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 1 March 2013

130226-000474 Resolved
130228-001650 Resolved
130227-000512 Asked for review today
130222-001178 Asked for review today
130221-001329 Asked for review today
130226-001538 As explained, we cannot work with someone who is not the account owner and testimonials are not of value but you friends’ tickets are being reviewed.

I wanted to update this thread to point out that for most issues of linking accounts, it’s best to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Your account is not banned. If it were banned you would not be able to post here. I checked, and you are able to play.

I don’t want to speak in absolutes. The new colours were added this time; similar additions may also appear in existing (purchased, in inventory) kits in the future. However, there may be additions that are not offered in the kits. That is, a kit purchased in 2013 may not have as many components as a kit purchased in 2014.

Sorry I can’t be more specific, but things change as time passes. I prefer not to comment in such a way that it could be seen as a “promise” for the future.

You will hear back within minutes, from an agent within a few hours, as most, and the matter should be resolved in a day or two, pending review and verification.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Thank you for sharing your thoughts, Bsinkk

Support can help you if you wish to disable authentication. I would encourage you to keep authentication, because the tiny amount of time you need to verify the address is worth it for security! But if you want to disable authentication, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Michael.4791:

Sending gold should be no problem, but if you are not sure, why not ask support. There you could mention the 2 accounts involved and you might get a waiver for such an transaction.
There are some limits ingame, but I guess a character who has 100 gold has no more limits active.

Ellieanna.5027:

The devs aren’t really manning this board. Gaile isn’t a dev and she may not be able to respond, but what Michael said is the same as what she will say. If you want a fast response, asking support is the fastest way.

No; these answers are not accurate.

Please do not write Support to ask “What if” sorts of questions. Many people who do this are (1) RMT trying to figure out the means of detecting their transactions , or (2) legitimate players who have nothing to worry about.

A simple search of the forums will find many posts by me about this subject. A legitimate player has nothing to worry about with a legitimate transfer. I encourage you to use the search engine for more information. Thank you.

The issue with laurels is now corrected. While we looked into the possibility of replacing daily rewards that were lost as a result of this issue, it’s not possible for us to do that due to technical limitations.

We’re sorry that you may have missed a few laurels but are happy to confirm that moving you will be getting your reward chests for future daily achievements.

Ill Bushel.8132:

Dear Account support,

My display name is acting weird and I was wondering what is going on ?

It changed on the forums and ingame it’s changing between my old display name and new display name.

I also have no clue why my name has been changed and have not received an email about this matter.

Could I get some clarification ?

Hi. The name you had chosen was reported and confirmed to be unacceptable. It was therefore changed yesterday.

Michael.4791:

That problem is already known and it is worked on. That is what official sources said.

This is inaccurate. This situation has nothing to do with a game issue.

We will not be able to provide a new kit in order for you to make additional changes. If you used the kit, you would need to purchase a new kit, which would give you access to the newly-offered items and features.

If you are unable to use the interface, please send a detailed email to this address: Support@GuildWars2.com. (Please do not use an NCsoft address; the one I listed is the correct address.)

If you have received a response via email, you can update the issue or respond to the agent in charge of your ticket simply by emailing. You do not need to use the support.guildwars2.com interface if you do not wish to or are not able to do so.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. And they will need to verify the account belongs to you, so for tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.