Guild Wars 2

I would suggest that you submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

The team will be happy to investigate this and look into what took place with the hopes of being able to return the GW account to your control.

Please see my post [url=https://forum-en.gw2archive.eu/forum/support/account/Security-Suggestions/first#post4351580]above. Substitute “PIN” for “password” and you’ll see why there are drawbacks, i.e., it’s not the perfect solution. That’s not to say it won’t be considered, simply that it’s not the be-all and end-all that some may believe.

I’m sure sorry this happened, but don’t worry, the incident is being investigated as a result of your support ticket.

wwwes.1398:

Mine did, thank you!!

I am so glad to hear that, thanks for the update!

As for anyone else having issues:

• If you have placed a credit card order and do not receive the transmittal of gems within a few minutes, you are welcome to submit a ticket.
• If you placed a PayPal order, those can occasionally run a bit longer, but you’re always invited to submit a ticket if you believe the delay is lengthy. (Personally I would wait a few hours, but it’s up to you.)

Update: 5 September 2014

819209 – Resolved.
865713 – Resolved.
871451 – Resolved. (Also Ticket 868111.)
864201 – Resolved.
836620 – Resolved.
845646 – Resolved.
829223 – Resolved.
854830 – Resolved.
851984 – Final Response sent today.
860217 – Under review.
876771 – Under review.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 5 September 2014

819209 – Resolved.
865713 – Resolved.
871451 – Resolved. (Also Ticket 868111.)
864201 – Resolved.
836620 – Resolved.
845646 – Resolved.
829223 – Resolved.
854830 – Resolved.
851984 – Final Response sent today.
860217 – Under review.
876771 – Under review.

We saw there were four (just four) orders that remained backed up. Those cleared about 20 minutes ago.

Could you kindly check to see if your order has arrived?

Correct. An NCAccount or NCMA will not be of assistance with Guild Wars accounts.

Aethgar and BN — Could I please get your ticket numbers? We want to follow up. Thanks!

Rajani Isa.6294:

Brother Grimm.5176:

You would be best served by going back to BEST BUY and throwing the appropriate level of “tantrum” to obtain a new code. Retail outlets are notorious for “allowing” employees to steal codes like this and it will only be stopped if consumers complain about being taken advantage of (and the employees and or complicit managers are fired).

Keep in mind that Anet has every right to NOT help you (tho they certainly might) as retail theft of a code is the retail store’s responsibility.

Please note that throwing an actual tantrum rarely helps. Be polite but firm and it will go a long way.

Yes. The world would be a better place if everyone would make his or her case fairly, clearly, and with a modicum of courtesy. It costs nothing to express oneself with respect towards another human being, and the results will undoubtedly be as good, and may be better, than the results garnered by throwing a tantrum.

Article updated, typo fixed, and interface change (specifying “E-mail account”) coming. We’re examining ways to get the word out about our ever-expanding Knowledge Base. I think we have the potential to help a lot of people if they are more familiar with the resource.

Questions of this nature should be addressed in a ticket to Customer Support. But please keep in mind that 24 hours is a very short time, and by the time your ticket is fully reviewed and responded to, the suspension will have ended.

Please note, your account was not “banned,” for that would be a permanent termination of your account. Instead, it was given a brief “time out” which generally is issued as a warning, so that the player can consider his/her recent activities and choose more wisely in the future.

Joan — you appear to have a history of precisely two forum posts in this forum. And it appears you didn’t read the Forum Code of Conduct when enabling your forum account.

If your friend has a problem, your friend needs to contact Support, which I believe he or she has done. If your friend has an issue with the outcome of his ticket, he or she may update the ticket to request further assistance. If the ticket requires review, he or she may post in the Tickets for Review thread, and only in that thread. If your friend is not able to post, you may post a single request for assistance (without accusatory language or veiled insults, please) but you must include the ticket number. There is no reason to include a list of what your friend said happened; a simple request is just fine.

Forums members are correct to suggest that joining this thread for your stated purchase is inappropriate.

Darn, I think you’re right, cedo! I had a conversation yesterday with a very nice gentleman who had been tearing his hair out about the whole “Your Display Name is not your Account Name. Your Account Name is your _e-mail address.” He’d been out of his account for quite a while, and fortunately we were able to help. Also fortunately, we’ll soon have — on the log-in screen — “Account Name (E-mail Address” instead of simply “Account Name.” Hoooooraaay!

But I’ll see if we can amend that KB. I agree we need to really highlight that; in fact we were talking about doing so just yesterday. So thanks for the suggestion.

vitali.1609:

865813 was the ticket number for my other account that was recovered and rolled back to get all my stuff back.
Josh was the very cool and very awesome person that helped me out.

Ty for looking into this

UPDATE: Issue resolved. TY Fluffy and Josh for fixing my problem.
Mobile Authenticator now linked to all accounts with new passwords!

Wonderful — I’m glad that the team was able to help you get everything sorted!

Globo — I’m so that that all is well with you and your account, and really appreciate that you took to time to post a thank you here. I will pass along your kind words.

I also appreciate your dispelling the comment that you got exceptional service because of some sort of special metrics. Our goal is to give exceptional service to all our players, and we strive to do that on a daily basis. We regret when we cannot, and we try to explain why it’s not possible for us to assist. (Explain while maintaining a careful eye on security facts that cannot be revealed, of course). If we can assist, we do. It’s really that simple.

And of course, if you need assistance beyond the tips in this thread, don’t hesitate to submit a ticket.

Brother Grimm.5176:

You would be best served by going back to BEST BUY and throwing the appropriate level of “tantrum” to obtain a new code. Retail outlets are notorious for “allowing” employees to steal codes like this and it will only be stopped if consumers complain about being taken advantage of (and the employees and or complicit managers are fired).

Keep in mind that Anet has every right to NOT help you (tho they certainly might) as retail theft of a code is the retail store’s responsibility.

It is likely that you will need to contact the store to obtain the assistance you need. Best Buy is a partner of ours, so we expect them to assist Guild Wars 2 players with issues of this sort. I would speak with a manager, after you have any details that our CS agent supplies you, to get a fresh box.

With all due respect, this sort of post is of no value whatsoever. Forum members cannot solve your boyfriend’s account issues. They cannot answer questions about his support interaction. Posting to state your disgruntlement is counter to the purposes of this forum.

If you want help, post the ticket number and a brief synopsis of why you desire help. It’s impossible for me to look into this with the dearth of information in this post. I must have a ticket number or numbers to do a review. And you must post in the correct thread — Tickets for Review — as suggested above.

Thank you.

Update: 2 September 2014

861416 – Resolved.
819209 – Please do not submit any more tickets! There are far too many involved in this situation and your answer (and everyone else’s will be delayed indefinitely if you continue to submit new tickets. Please allow the agents to focus on this one to get it resolved.)
865713 – I need both ticket numbers in order for us to review this.
851984 – In queue for review. Multiple account compromise incidents do take extra time.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 2 September 2014

861416 – Resolved.
819209 – Please do not submit any more tickets! There are far too many involved in this situation and your answer (and everyone else’s will be delayed indefinitely if you continue to submit new tickets. Please allow the agents to focus on this one to get it resolved.)
865713 – I need both ticket numbers in order for us to review this.
851984 – In queue for review. Multiple account compromise incidents do take extra time.

MithranArkanere.8957:

Gaile Gray.6029:

I take your comments on board: If that screenshot is representative of GM and squad chat, the gold is very similar and that can cause confusion (and possible griefing).

Let us have a few days to look at this (due to the holidays) and see if there’s a way to make GM/Gm chat more obviously different from other in-game chat strings.

Thanks for the feedback, guys!

Put the ArenaNet logo at the start! The same used by ANet employees as a guild tag.

That’ll make sure it can’t be faked.

Hey I like this idea. Unfortunately I don’t think we have the capacity to add images to chat string. (Otherwise, I’d have had a frog preceding every single line of my chat, since 2004. ) I will ask about it, though.

vitali — Please post in the Tickets for Review thread. Forum members are not able to help you with issues related to your personal account, so asking questions in a generic sense really is not going to accomplish anything of merit here. That thread is where you post to request a review. Be sure you include your ticket numbers for BOTH accounts.

Yes, it’s confusing, but with so many positive and helpful forum members, a player who has the question is usually answered very quickly, and that’s a very good (and well appreciated) thing!

:)

Thanks for submitting a ticket. As the team said, they are investigating this for you.

Thank you for submitting a ticket, Henshin. The team will help you as soon as possible.

Waldir.2571:

Nvm, used the mobile Authentication.

It’s the better choice, anyway.

We do not have a toolset that would allow us to remove account upgrades, such as bag slots. That is why your request was declined, with our regrets.

I think your advice has merit, Ettanin. Thank you for sharing.

And yes, mobile auth is always the way to go, when possible!

As explained above, submitting multiple tickets slows your response and can create a very confusing situation for players and customer support team members. In cases where someone submits duplicates, we ask that they retain their first ticket and respond to all others with a reference to the first ticket number and a “Please close this ticket” message.

In your case, it appears this issue was addressed yesterday. In the future, if you wish to follow up on a ticket, please allow three full days, after which you may post in the Tickets for Review thread.

thready.5278:

I bought this game for a friend about a month ago from Best Buy. I opened the game and tried to install it. When I tried to activate the game, it said my serial code was already in use. I can’t return the game to Best Buy because it’s not allowed. So now I have no reason to play this game and I feel like I wasted $100 buying 2 copies.

I’m so sorry to hear you’ve experiencing this inconvenience! Don’t give up now — we’ll do our best to help!

Definitely submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them; however, there are two “drop downs” that do require some sort of input. Be sure you include the serial code, so the team can look it up. They will tell you the next best steps to take.

tolunart.2095:

Seera.5916:

They should have free choice security questions and answers. That way players can put in questions and answers that they are highly sure only they know.

One problem with this is that many personal details are shared through social media and a little digging can turn up common answers like pets names and where a person grew up. Others enter nonsense answers like “first pet’s name:” “broccoli,” then forget the answers because they don’t match the questions. So either your just as vulnerable or you end up contacting support to talk your way around not knowing the security answers.

It’s approximately as secure as requiring info like credit card identifiers (Mastercard, exp 2019, -1234) and account authorization numbers, character names etc. but it’s not more secure than anything they do now.

Thank you for this post. What you’ve said is correct! Player-created questions ("Was that my 2nd grade Teacher, or my 7th Grader teacher? And how did she spell her name name?) are frequently forgotten, requiring interaction with Customer Support. General questions (Where did you go to school?) are easily answered through info would-be account thieves obtain through the Internet. While there are different opinions, most security experts seem to lean away from random or personal questions because that system is not sufficiently effective at enhancing personal security.

As to other points in the initial post:

• The idea of selling “dongles” or authentication devices certainly has been reviewed, but I do not know that such an option will be offered now or in the future.

• I will see what I can learn about “optional soul-binding” or “optional account-binding” but from what I recall in conversations a long while ago, that may not be feasible for one of several reasons.

• As for guild banks, please read my recent post on this subject. Unfortunately, guild bank passwords would not prevent most of the incidents of guild bank looting. (I’m sure it’s something that the team has and will examine, but there are drawbacks, as that post points out.)

• Unique account names? Also easily forgotten, also requiring CS help, also requiring account verification.

• Data shows that *authentication helps a great deal, especially mobile authentication. It’s not flawless, but it’s extremely effective at reducing account thefts.*

I want to make clear that most accounts are stolen through the compromise of an e-mail account. In those cases, the victim is in much greater trouble than the misuse of a game account. So you should look at security for your e-mail account as your first and best protection against game account seizure (and a whole lot more).

Ask yourself this about your e-mail account:

• Do you have mobile auth on your e-mail account?
• If not, can you get it?
• Is your game receipt or other revelatory e-mail stored on your account? Have you considered deleting those mails as protection against someone else getting that personal information? (Remember, you could print and save, or move that information to a secure place that is not as likely a target as your e-mail account.)
• Are you reusing passwords? That is, are you using the same password for your game somewhere else? Anywhere else?
• Is your password as secure as it might be? Is it easily guessable, or only a slight variation from others you use? (Please read this article for help in selecting a solid password.
• Are you up on the latest info about security? Did you know we update our extensive and valuable security article to help provide the latest info on that subject.
• Are you taking advantage of security software? See this article for tips.

Torsailr.8456:

Gaile Gray.6029:

Dreamslayer.7659:

Gaile Gray.6029:

Dan.4398:

Quick question: These golden whispers will they be blocked from players view if the chat box settings are on don’t show whispers and game messages or are they considered something else?
I don’t plan on ever getting one hopefully but i would still like to know.

If someone has turned off whispers, then I believe that player will not get the warning. This is the player’s choice, of course. We will not make a different or additional effort to contact the player. Again, the warning is a courtesy, and whether (1) a player puts her- or himself in a situation that earns a warning, and (2) blocks whispers, is entirely the choice of the player.

May I humbly suggest you consider some sort of screen print message in large font and some godly thunder / reverb.

That some may be turned from their wicked ways and resume the path of righteousness – or at least harmlessness.

I could have SO much fun with this! For instance, I totally want to record a “Turn away from the Dark Side” message. Or maybe “This is a warning. Go forth and sin no more.” Or “You are standing on the edge of an abyss. Step away! Take the path of non-cheatiness!!”

Ok, I should stop now.

So…where’s the kickstarter for that feature?

~snicker~

Torsailr.8456:

Inverted? Black text on a white background?

I do not think that’s technically possible.

wwwes.1398:

Simple solution to all of this: Rainbow text.

<3 this idea!

Pandaman.4758:

Gaile Gray.6029:

(He argued. I pointed out that saying “We will terminate your account” is definitely and positively impersonation, particularly coupled with a name that is intended to imply official status. ~rolls eyes at silliness~)

If it’s who I think it is then this grin on my face isn’t going to go away anytime soon.

I’m not sayin’ a word here.

kiwituatara.6053:

Could use a different font for the colorblind.

Ps. On a side note, having trouble seeing red aoe circles, differentiating between rare/masterwork/exotic champ bags and other items, and differentiating between /whisper and /party chats. Thanks!

-A colorblind player

On a serious note, I’ve seen and contributed to continued internal discussion about this subject. We do understand the situation. Years ago, I got a very nice e-mail from a Guild Wars (original) player who told me about how both he and his brother were colorblind and what challenges that posed for them to play games. I did some research and was quite surprised to learn that approximately 11% of males have some form of colorblindness. I truly understand the challenges, and I know the team does, as well.

Please do post in Technical Support, as the folks on that forum are more conversant with issues of this sort. If you continue to have issues, you might consider submitting a ticket. Thanks.

I take your comments on board: If that screenshot is representative of GM and squad chat, the gold is very similar and that can cause confusion (and possible griefing).

Let us have a few days to look at this (due to the holidays) and see if there’s a way to make GM/Gm chat more obviously different from other in-game chat strings.

Thanks for the feedback, guys!

Xviax.8256:

Why won’t you take my money!

SRSLY! Folks want to give us money. Their purchases support our game. We want folks to support our game! It’s a win/win situation, and I’m so, SO sorry that some of our players are having issues making Gem Store purchases!

But hey, I just looked at your account and I don’t see a ticket about this from you. (Last I see is a password reset on August 8th.)

Are you having issues on another account? Have you forgotten to submit a ticket? Or are you just sympathizing with those who are trying to buy gems, but cannot?

This is a very long post, and I’m not sure I can answer you fully. I can tell you, though, that there is very little feasbility in the concept that we can simply access a thief’s account and pluck off the items to return them to a compromise victim.

RMT is very sophisticated. I’ve seen the trail of them stripping an account, passing it to associates, and then selling items or gold to other, innocent players in a matter of minutes. Therefore, the idea that we can simply “follow the gold” has very little merit.

We trace the items or gold, and we close any accounts associated with the actual compromise incident. But if there can be seven of eight generations of transfer in a matter of hours, and if players may not realize they’ve been hacked for many hours, even days or months, then clearly “following the gold” isn’t going to work. And to do so, to track down every person who might have received a single copper or a single plank of wood is going to impacts a whole lot of players who were not involved in the theft, and who purchased or traded without any knowledge that they were getting ill-gotten goods.

Now, speaking to your tickets specifically, there is a completely different element involved. The team has looked at the “gold trail” very carefully. And they also have investigated all incidents of access to your account. And in neither case can they see any disallowed access, nor any transactions that did not come from your location.

Your friend’s lack of computer skills notwithstanding, the trail leads back only to your location. And, with all due respect, that is where our careful, respectful investigation must end. Our agents have told you that we cannot help you. And from what I see in the game logs, I fully understand why, in the final review, they made that determination.

runeblade.7514:

I’m scared. Support is taking too long, and I know that ANet wouldn’t extend the sales date just for me if they couldn’t fix the problem in time.

I understand your concern. And it seems you had an access issues (perhaps a compromise?) very recently, so that further complicates the issue. We’re aware of the sale end, and the team will do what they can to help you.

I have two suggestions: You may wish to post this issue in the Technical Support Forum. But I really think you’d want to submit a ticket, so please do so by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Update: 29 August 2014

840977 – Resolved.
69969 – Resolved.
Ox Lee.7319 – I believe you were assisted and the matter was resolved in Ticket #852025
864201 – Still investigating, and I’m so sorry you’re having the problem. The team is pursuing it.
858749 – I have routed this with a special request to resolve ASAP.
837122 – In queue for further review. You are asking for exceptional assistance, so please be patient while the team determines if they can help.
Fitz.6931 – You’re very welcome. Thank you for your kind note.
858749 – Final Response: The person contacting us does not appear to own the account, so this request has been denied.

IMPORTANT NOTES:

• Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
• Always include a ticket number in your request.
• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
• Please do not post in multiple threads on the forums asking for assistance.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 29 August 2014

840977 – Resolved.
69969 – Resolved.
Ox Lee.7319 – I believe you were assisted and the matter was resolved in Ticket #852025
864201 – Still investigating, and I’m so sorry you’re having the problem. The team is pursuing it.
858749 – I have routed this with a special request to resolve ASAP.
837122 – In queue for further review. You are asking for exceptional assistance, so please be patient while the team determines if they can help.
Fitz.6931 – You’re very welcome. Thank you for your kind note.
858749 – Final Response: The person contacting us does not appear to own the account, so this request has been denied.

Please post in the Tickets for Review. We ask that forum members not file individual petitions in separate threads. Thank you.

Zolarie.8293:

runeblade.7514:

Zolarie.8293:

I just ran into this issue myself. I tried to purchase gems twice but it failed. Then I came here and found this thread. I went to submit a ticket and tried one more time so that I could copy the exact text from the error message. The purchase went through.

The only difference was that I tried not checking the “agreement” check box when I hit confirm. After it errored out and made me check the box, then I checked it and hit confirm. It might have been a fluke, it might have been a weird work around. You might try it.

I unchecked the agreement box, and then it would not let me hit confirm. After checking it again, I still get an error message.

Guess mine was just a fluke then. It was worth trying. Good luck.

Hey, I agree. Trying that work-around can’t hurt, might help!

I’m sorry it didn’t work for you, runeblade.

The team will continue to work on the tickets to try to get these sorted.

RhapsodyBD.5178:

I know I’m bumping an old thread but, I have this problem where I had the ceremonial hat and (maybe I deleted it before April) but even after talking to the Black Lion Trader I never got it, I even got the Witch’kitten which I don’t remember ever having it. Hopefully someone can help

You could submit a ticket to inquire about it, if you wish. We’d be happy to try to answer the question.

Chinese players may use accounts they purchased through a North American or European vendor, or, I believe, directly from our website to access the NA or EU servers.

Most players in China are playing Guild Wars 2 on the Chinese servers, and I imagine there are connectivity benefits in doing so. But as far as I have seen, players from China may elect to player on the NA/EU servers, if they acquire the proper version of the game.

Inculpatus cedo.9234:

Tax was added some time ago. Probably could find the Dev posts about it using Google.

Good luck.

Correct. There are posts about this, as it was discussed some months ago. But in a nutshell, certain locations require sales tax to be collected. Our billing provider is real careful about doing what is legally required in each location. The interesting thing is that tax requirements can change from time to time. So the history of a previous purchase doesn’t necessary mean that any subsequent purchase will or will not incur a sale tax charge.

Player.8373:

I will write the email now, thank you for these quick awnsers!

Okie dokie. I need to close this thread because this really isn’t an account issue and we’re trying to keep threads in their proper forum. However, thanks for sending the information and I hope that a team member can look into the matter.

Player.8373:

Gaile Gray.6029:

Gaile Gray.6029:

Player.8373:

Hi Arenanet,

Why is this hacker on the Far Shiverpeaks (eu) server not taken down?
People are mass reporting him, but still he isn t banned?
WHY?

I would love to hear your respond on this.

Screenshot shows he is called in the logs as Unkown and is perma stealthed.

Question: Are you able to find this player and select in order to report in the game? The reason I ask is that reports from the game go instantly to our team of report reviewers, giving them game info that may enable them to actually see this player. So again, are you able to report at all through the in-game mechanism? (Once I know if it is possible, I can alert our observers to watch for such reports.)

Player.8373:

LyricDawnhagen.7803:

You should use the in game reporting tool to report a player or if you believe the are using an exploit you can email it in to exploits@arena.net for more specialized attention. As to finding out what is being done about a reported player, ArenaNet never releases player information on suspensions, bans or any other account resolution.

You should remove the name and screenshot (or edit it to remove the names) as “naming and shaming” is against the forum’s rules.

All the names are not shamable , people on the screenshot are getting killed by the (invisble) hacker. The screenshot is about the logs. As I have said in the text above the player is invisble can t be targeted and will read out as unkown.

Ok, “can’t be targeted” leads me to believe you cannot select, even if you just randomly poke around the map trying to locate the player. Correct?

Yes you are correct. He is permanent invisible and can t be triggered by my Marks. What could I say in my report ticket? I only have screenshots of the damage logs and people getting killed by an invisble elementalist.

E-mail exploits@Arena.Net. I’ll tell the team to watch for the mail. Provide the following:

• Date of incident
• Time of incident (and the time zone you’re using)
• World and Map
• Name of reported player (which is, of course, the “unknown” in the screenshots.)
• Guild Tag of reported player (which appears to not be available in this case)
• Name of your character (for reference)
• Description of what he’s doing

Attach a few screenshots if you wish. Keep the files relatively small, please.

Inculpatus cedo.9234:

If 50 different people use the same hack, which renders their character name as ‘Unknown’, how do you know nothing has ever been done about it? It would be a different person each time.

As suggested, best policy is to report in-game or send an email to exploits@arena.net

Good luck.

And yes, an email to the exploits in-box would really, really help!