John,
No! Do not listen to these people. You made the puzzle 100% optional even if it was part of a Halloween event. Nobody was forced to do it and all the people complaining? These are either the same people that got WoW ‘n’ other games ruined due to wanting it all on a silver platter or a completitionist that has to have it all done or they are not happy. These are not the people you should tilt an ear to in design.
Sure, it was hard and sucked a little. I kittened hardcore when I started it as I LOATHE being timed in anything. Timers are something I feel should have been left back in the 80’s in Mario. However I could still appreciate the unique design and how it fit directly into the whole Halloween event. The fact the Mad King had a puzzle that in your face was just perfect. Hell, my friends from GW1 were giggling like school girls with enjoyment of it grinning from ear to ear. You left it as an optional thing to finish and they just need to accept in a game where you guys are going to make one off events? That you are going to miss things sooner or later. Just how it is!
Even if someone like me kittenes to no end you keep up the good work in placing designs like this right where they need to be. Which is right where it is now!
Small PS kinda thing though… I will never be okay with stuff like the skins based off RNG for a Halloween event though but there is a good reason. Picture this… you’ve been gaming for 13-14 years in MMORPG’s all of which have had some sorta RNG in their major events or holiday themed events. You try your best in every game and every year to get something. New people come along ‘n’ get it instantly while with you or you hear about it always dropping for others so they at least get to see it to roll on it, etc.
However you? No… you get nothing every single year. So you cave and start bribing people in whispers with ingame money to get things, you end up almost begging friends to pass rolls, you try to guilt trip people, you even think of ninja looting something. All because it’s been 14 YEARS of nothing. Even if you do get something from using ingame gold for a bribe, auction house, etc? The item now feels a little hollow as you had to use what you saved up for awhile on something else just to have a real memento of amazing from the event. As all you ever get is the items even a level 1 can get. The common as dirt kinda stuff or the moderate effort kinda stuff. There is no super cool item for the dedicated player. Just RNG….
That has been my experience since UO and EQ. Toward the end of your event I actually got the chainsaw skin and you know what? It felt more bitter then cool as I had to wait 14 kitten years to see something like that without going to extreme measures to get it. This is what RNG in a holiday feels like. Only those new to a game ever condone it or the lucky or always get everything. They have never been burned for a very long time.
There are better ways to make something rare or desirable over RNG or RNG money grabs. The only thing I’d make an appeal to you to change is this. You’ve changed so much about MMORPG’s already. Why not toss out this last very very old and terrible model?