If you hired someone to paint your house and when you asked when it will be done, they told you a vague timeframe loaded with qualifiers, you wouldn’t hire them.
If you hired someone to paint your house and they said the job would be done by the end of the week, you’d be pretty upset when 6 months had gone by.
I think what OP is trying to communicate is that it is annoying to have Anet talk up all the goodies they have planned for the year and then miss deadlines and alter the end product. Remember precursor scavenger hunt? Of course you don’t, that idea that they wanted to make sure the “got just right” turned into crafting, which is now pushed back.
I think that they’ve done a great job putting stuff out this year. That said, if the stuff they put out wasn’t the thing you were excited for, it’s understandable you’d be miffed. The need to either manage expectations better or step up their delivery process. That would quell a lot of the forum outrage I’m sure.
Except that painting your house is completely different from programming a game. The odds are painting your house won’t throw up quite so many unknown issues. It’s less complex.
Building an office build, for example, often goes over budget and over schedule, because it’s more complex.
Progamming tasks, even with the best intentions can take a whole lot longer than you want them to. So here’s the choice.
Say nothing at all when everyone is bugging you to say something because they want to know the direction of the game…they want transparency…or say something and put a likely date on it and move it back if it runs over time.
I suppose they could say we’re going to do this but we can’t say when but people complain about that too.
What would you suggest Anet do in these circumstances?
Or…you know, the middle ground of waiting a little bit until they’re confident they can deliver in the estimated time frame before giving a time frame, there’s little more damaging to customer relations than failing to meet your estimates.
When you give estimated time frames and then continually fail to deliver, it’s a bit “the boy who called wolf” people get tired of it.
Anet have issues with maintaining customer expectations, they don’t know how to handle it and always go to one extreme or the other rather than coming up with achievable plans and following through on those.
I mean of the things that GoldenTruth pointed out that haven’t been implemented yet
“- All crafting professions to 500
– Ascended armor (which has been datamined)
– Building precursor (good chance of not being implemented before 2014)
– New legendary weapons
– New type of legendary”
We didn’t need to know about these ones yet but Anet are the ones who put it out (and seemingly as soon as the idea popped into their head without thinking through the how of it, rather than when they knew it was something achievable within their estimated time) and could realistically be something that they only mention around now for the first time, to be implemented within the next 4 months or so.
I mean look at the precursor one…it’s been talked about by the dev’s as coming for the past year and it’s the one that’s pretty much guaranteed to not come out until next year (and given that there’s new legendary weapons coming, it seems pretty obvious the craftable precursors will be for new legendaries rather than existing and that’s going to cause a poop storm) which leads back to an inability to maintain customer expectations (largely in part due to them implying things or wording things in favorably ambiguous ways and then when they see the hype from it and it isn’t what they are intending to implement they don’t correct the customer expectation straight away….they wait until after they release….)
@medival: you’re wrong about world bosses, people are doing them it’s just at server reset (there’s giant zergs for a few hours after the daily reset) people just do it once a day after that you don’t get the bonus chest and to get the normal chest you need to do it on an alt since if you do it on the same toon, no bonus chest, no normal chest (which defeats the point of the bonus chest….)
people still do fractals for karma/obishards that and it’s still one of the easier ways to get an ascended back piece (the mystic forge recipe for them costs quite a lot due so fractals is still largely the main way) but again it’s one of those once a day things for the bonus chest (see the trend?)
(edited by Protoavis.9107)