Dev Tracker

Game Crash

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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Can you post some of the details from the crash text? Click on Show Details if you don’t see the info.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Automated Tournament Status

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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Sorry for the late notice. Tournament is on. We believe we’ve got all the issues resolved.

email authentication

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You mention that you and “the former owner” of the account are not able to access. That’s as it should be. Selling, trading, or even just passing along an account is forbidden by the User Agreement. I suspect that our Support Team will be unable to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Feedback: Guild Wars 2 Mac 64-Bit Client

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey folks,

We’re excited to be launching the Guild Wars 2 Mac 64-bit Test Client today, and want to offer you an opportunity to provide feedback and ask questions in this forum thread.

Read the blog post here.
And an FAQ has been posted in our Knowledge Base.

Please share your thoughts!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Game Update Notes - June 20, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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  • Laying the ground work for a native Mac OSX 64bit test client.

Minimap shift+click issue

in Bugs: Game, Forum, Website

Posted by: Jon Olson

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Jon Olson

Programmer

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Left and right shift were separated to match control and alt’s behavior.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Automated Tournament Status

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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Hi folks,

Unfortunately, some issues with tournaments have come up that we didn’t encounter during our internal tests. We’re working on solutions, but they are not going to be ready today. We’re hoping we’ll get these resolved tomorrow. We’ll update this thread in either case.

We apologize for the delays.

Camera look direction problem

in Players Helping Players

Posted by: Jon Olson

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Jon Olson

Programmer

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We expanded the usage of the previously Mac only option for using either mouse button to change direction. It’s likely that you previously played on a Mac and that option was enabled when today’s build went live.

edit: You can find the option toward the bottom of the Camera section in the General tab of Options.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Anyone stuck in PvP in the tournament?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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One quick note: Once we’ve fixed your map, you’ll have to click the button to leave, manually.

Anyone stuck in PvP in the tournament?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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Ok, we finished another pass of clearing people from matches. If you are still stuck, let us know.

Again, apologies for the inconvenience.

Anyone stuck in PvP in the tournament?

in PvP

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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DOBBY IS FREE at last!’

So … we should have been giving everyone these?

Anyone stuck in PvP in the tournament?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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We’re doing another round of match clearing.

We’re really sorry for all the issues. Obviously, this wasn’t how we wanted the new tournament system to start. We’ll keep working to find the issues and get them resolved asap.

Anyone stuck in PvP in the tournament?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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We think we’ve got everyone now. Please try to exit your match and if it doesn’t work, let us know.

Anyone stuck in PvP in the tournament?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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We’re working on clearing out the stuck matches. Will take a bit to get everyone.

Anyone stuck in PvP in the tournament?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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We’re aware of the issue and are working on getting people unstuck. Unfortunately, we’re going to have to cancel this tournament.

We’re working on tracking down the issue and hope to get it resolved quickly.

Game Update Notes - June 20, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fix:

  • Fixed a client crash.

Game-Breaking Bug: Bria (Iron Marches)

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thank you for all the details that you’ve provided in your reports. This level of detail will be helpful in allowing QA to thoroughly review what’s going on which in turn would ensure that the devs can implement a correction.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PvP Game Browser is crashing everyone

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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just doing hearts in Diessa Plateau the game crashes even

Dang! Thanks for letting us know, WC.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PvP Game Browser is crashing everyone

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, this is more widespread than PvP, I agree. The team is aware and is continuing to work on the fix.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dailies Reset

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This is common after a patch, especially where there’s a change to the dailies. You can get in some extra rewards, if you happen to have completed a few before the update.

Yep, not uncommon, that’s true. I have routed to the QA Team, and will update if I have more info. My instinct is that the dailies will not be reverted to the previous set when other bugs (PvP lobby issue, in-game mail crash) are resolved, but I am speaking only casually and do not have confirmation of that at this time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dailies Reset

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for the report, Solace.

Are other players also seeing this issue? I had not yet picked up this cycle’s dailies, so I cannot confirm this personally. Just wondering if others also noticed the change when this morning’s build went live.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Opening mail in new PvP lobby causes crash

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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So sorry for this! We’re working on a fix, have actually gotten it well underway and we will have a fix as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PvP Game Browser is crashing everyone

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, we’re so sorry! We’re working on this and will have a fix as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

PvP Game Browser is crashing everyone

in PvP

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Yes, we’re so sorry! We’re working on this and will have a fix as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

UGO July Tournaments dates and signup!

in PvP

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ah great! Here are the July dates. I will sticky this post for visibility.

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Automated Tournaments - FAQ

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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When are the tournaments held?
Automated Tournaments are live! Daily tournaments will take place 3 times per day on a shifting schedule. Monthly tournaments will take place at 12PM PST (7 PM UTC) on the 4th Saturday of the month, beginning in July.

What is the format of the tournament?
Daily and monthly tournaments are single-elimination. If you lose a match, you are out.

How do I sign up for a tournament?
You can view upcoming tournaments in the new Tournaments tab of the PvP menu. Registration for a tournament opens 15 minutes prior to the start of the tournament. Get into a group of 5, select the desired tournament and hit the “Enroll” button. When the tournament starts and you are placed into a match, you will see the familiar “Ready” menu. Once you and your opponents have confirmed that you are ready, you’ll be teleported into the match.

How many teams are required to start a tournament?
Four teams are required for a tournament to start.

What if my team doesn’t ready-up in time?
If your team fails to click “ready” when your match is available, your team will forfeit that match and will be out of the tournament.

What rewards are available?
You can see the available rewards by viewing the details of the tournament in the UI.

How do I qualify for the Monthly tournament?
After you earn 100 Qualifying Points (QP) you will be able to register for the monthly tournament, once registration opens. QP is earned in daily tournaments. QP is reset 10 minutes after a monthly tournament begins in order to allow players to being acquiring QP for the next monthly tournament.

Game Update Notes - June 20, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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06/20/2017 – June 20th Release Notes
Fractals
Miscellaneous

  • Fixed a bug in which player pets, clones, and minions would scale their stats based on the fractal scale.

Profession Skills
General:
Elementalist
The staff has always been a solid option for support builds, but it has fallen off as elementalists are relying heavily on Obsidian Flesh and other focus skills for self-survivability. In this update, we have looked at a few of the weaker staff skills to try to make the kit more rewarding for players who choose the squishier option.

  • Ice Spike: The cooldown of this skill has been increased from 4 seconds to 6 seconds and now causes a blast finisher when the spike lands.
    • The staff has numerous combo fields but has limited ability to utilize them. Adding a blast finisher to Ice Spike gives another opportunity for staff players to set up their own combos. We have slightly increased the cooldown to compensate for the strength of a blast finisher.
  • Geyser: The heal scaling of this skill has been increased by 60% in PvP only.
    • Geyser is a solid healing skill but is weakened by the requirement of standing in an area for a period of time, allowing players to take a lot of damage in return. We have increased the heal scaling to make Geyser more rewarding to players who can maximize the risk.
  • Gust: The reliability of the Gust projectile has been improved.
    • Gust did not reliably hit targets, especially when they were moving. We’ve made adjustments to the way Gust works to increase the chance it will hit your target.
  • Static Field: The radius of this ability has been decreased from 240 to 180.
    • We increased the radius of this skill when we rolled Blasting Staff into baseline for all staff skills. This had an unintended effect of making it easier to move around within the static field and avoid the stun while also avoiding enemy attacks. We are reducing the radius back to the original value to make the skill more effective.
  • Eruption: This skill now cripples enemies for 3 seconds in addition to its other effects.
  • Arcane Brilliance: The cooldown of this skill has been decreased from 25 seconds to 15 seconds in PvP only.
    • Players who slot Arcane Brilliance are taking a smaller overall heal to gain the utility of a blast finisher, but the overall value is still lower than other options in the heal slot. We are reducing the cooldown of this skill to allow for more frequent blasts and make it a more competitive choice overall.

Guardian
Support builds for guardians have fallen out of favor due to the strength of the support builds on other professions. In this update, we have looked at a few core skills on staff, mace, and shouts to help support guardians retain viability.

  • Detonate Orb of Light: The heal scaling of this skill has been increased by 20% in PvP only.
    • The healing of this skill was a bit low, considering the difficulty of hitting multiple allies. We have increased the heal scaling to better reward players who use this ability well.
  • Empower: Increased the base healing of this skill by 100% in PvP only.
    • Empower did not offer enough reward given the risk of a stationary 2.5-second channel, so we have significantly increased the healing granted by this skill.
  • Faithful Strike: The heal scaling of this skill has been increased by 100% in PvP only.
  • “Hold the Line!”: The protection duration of this skill has been increased from 4 seconds to 6 seconds in PvP only.

Necromancer
For this update, we looked at enabling some more bruiser-oriented options for the necromancer.

  • Life Siphon: The base healing of this skill has been increased by 25.7% in PvP only.
    • Life Siphon is an extremely long channel, opening the necromancer up to all sorts of punishment from enemies. We have increased the heal to better offset the risk taken.
  • Dark Pact: The damage of this skill has been increased by 33% in PvP only.
  • Vampiric Rituals: The protection duration of this trait has been increased from 3 seconds to 5 seconds in PvP only.
    • Well utilities typically have longer cooldowns, and we felt that 3 seconds of protection was not enough to justify a Grandmaster trait slot. We’ve bumped this up to 5 seconds to make it a more interesting option.

Ranger
The axe has always been suited to work with hybrid damage stats, with the Might stacking of Ricochet combining with the bleeding from Splitblade and Winter’s Bite. The latter two skills have very low power coefficients, which prevented them from getting the maximum benefit from Might. We have significantly increased the power scaling of these two skills to grant them more synergy with the goal of the kit.

  • Splitblade: The damage per axe hit of this skill has been increased by 200% in PvP only.
  • Winter’s Bite: The damage of this skill has been increased by 150%.

Revenant
Jalis has struggled to remain competitive with other Legend options for the revenant. In this update, we are enhancing some of his underperforming skills with the goal of enabling a more bruiser-oriented build.

  • Inspiring Reinforcement: This skill now grants 2 seconds of stability upon cast. Reduced energy cost from 35 to 30 in PvP only. The damage of this skill has been increased by 50% in PvP only.
    • Inspiring Reinforcement was not a reliable way to gain stability in response to incoming crowd control because it didn’t grant stability until the field finished building, so we added stability on the initial cast.
  • Vengeful Hammers: The base healing of this skill has been increased by 43% in PvP only.
    • We felt that Vengeful Hammers did not provide enough value to warrant its expensive upkeep cost, so we have increased the healing.

Thief

  • Choking Gas: The daze duration of this skill has been increased from 0.5 seconds to 1 second. Poison duration has been increased from 2 seconds to 3 seconds. Daze interval has been increased from 1 second to 4 seconds. All of these changes affect PvP only.
    • We felt that a skill that provides a pulsing AoE daze to such a large area was too strong in PvP. It allowed coordinated players to completely control downed-state situations within the area of effect. By limiting the daze to once per cast, it still allows for the AoE daze but makes the skill significantly less oppressive.

Warrior
In this update, we have taken a look at a few underperforming weapons for the warrior: rifle and torch. The torch exists as a more aggressive off hand for condition builds, but it currently does not provide enough pressure to warrant taking it. We have increased the burning output on both torch skills to make it a more competitive option.
The rifle lacks in sustained pressure because three of its abilities focused on utility. Because of this, the rifle struggled to kill enemies when Volley and Gun Flame were mitigated. We have increased the damage of Aimed Shot to provide another source of damage to the rifle kit.

  • Blaze Breaker: The number of burn stacks applied by this skill has been increased from 1 to 2 in PvP only. The cripple duration of this skill has been increased from 2 seconds to 3 seconds in PvP only.
  • Flames of War: The burning duration applied each pulse has been increased from 1 second to 2 seconds. The number of burn stacks applied by the final explosion have been increased from 2 to 4, in PvP only.
  • Aimed Shot: The damage of this skill has been increased by 68% in PvP only. The vulnerability applied by this ability has been increased from 5 to 10 stacks in PvP only.

Structured Player vs. Player
As part of the June 2017 Competitive Feature Pack, structured Player vs. Player will see a custom arena map for 2v2 battles, a new and improved PvP lobby to hang out in, and automated tournaments for a regular schedule of slaughter.
Daily PvP Achievements

  • The daily achievements to win a PvP match with a profession have been removed.
  • A daily achievement has been added to win a match.
  • A daily achievement has been added to participate in a PvP tournament.
  • The icon on the Potion of PvP Reward has been updated.

End of Match

  • We have introduced a new end-of-match feature for Ranked Conquest and Stronghold matches.
    • After victory is declared, players are teleported to a unique location on each map.
    • Each player on the winning team stands victorious on a pedestal with celebration skills.

Hall of the Mists

  • Hall of the Mists is a new map designed for a 2v2 team deathmatch.
    • In overtime, healing and stealth is disabled while the map is filled with a deadly fog that deals damage based on a percentage of maximum health.
  • Updated custom arena configuration to allow game-mode selection.
    • Added a new option for number-of-round victories required to win the match.
    • Respawn is disabled for this game mode.

Eternal Coliseum

  • The order in which the control points display in the score UI have been adjusted to match the order on the maps.

Courtyard

  • Courtyard has been given a unique murderball-style secondary mechanic.
    • An altar in the center of the map allows players to commune for a short duration to obtain an orb. Only one orb exists at any given time.
    • While a player holds the orb, score will be periodically given to their team.
    • More team score is given if the orb is closer to the center of the map.
    • The orb will deal damage to the carrier based on their maximum health.
    • Players who die while carrying the orb cannot be resurrected.
    • When a player holding the orb dies, the orb is returned to the altar in the center of the map.

PvP Lobby

  • Heart of the Mists has been given a visual overhaul.
  • Added a public free-for-all arena.
  • Added an exclusive VIP area accessible to players rewarded with a pass.
    • Timed passes are rewarded through tournament and league play.

Automated Tournaments
Automated tournaments are live!

  • Daily, single-elimination tournaments are run three times each day on a shifting schedule to fairly represent all time zones.
  • Qualifying Points (QP) are earned by participating in daily tournaments and are reset monthly. QP rewards range from 5 for participating up to 50 for first place.
  • Each month will conclude with a single-elimination tournament with a QP requirement of 100.
  • The winning team of each monthly tournament will have their likeness celebrated in the Heart of the Mists as statues until the next monthly tournament.
  • Tournament rewards include llama minis, gold, mystic coins, and more!
  • Tournament registration opens 15 minutes before the start.
  • Tournament registration requires a full party.
  • A new tab in the PvP panel lists all information related to automated tournaments including rewards, schedule, and live data.
  • Looking for Group has a new section dedicated to tournaments.

Link to blog post.
World vs. World
General

  • Simple nameplates for enemies have been changed to triangles instead of circles, making it easier to distinguish between enemies and allies.
  • The Loyalty pip has been renamed to the Commitment pip. The Commitment pip is obtained by completing wood division the previous week.
  • 1 up / 1 down matchmaking:
    • Starting this Friday at reset, WvW will begin doing 1 up / 1 down matchmaking. This means a single, third-placing world will move down one tier and a single, first-placing world will move up one tier. If there is a tie for last, no world moves down, which also means no world in the tier below can move up (as there’s no room). Similarly, if there is a tie for first, no world moves up, which prevents the next tier up’s last-place world from moving down. If there is a change in which worlds are being used for matchmaking purposes (such as when world links change), matchmaking falls back on the usual Glicko rating sort (plus a potential deviation-based shuffle). Even while 1 up / 1 down is active, Glicko data will continue to be updated as it has been when each week’s round ends. This way it is always current when it needs to be relied upon.
    • This is a new test to try to improve how quickly worlds can move into their proper place.
    • We can revert back to Glicko if it is determined that the new matchup style is more harmful than helpful.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • A new Jormag Dye Kit containing six exclusive colors is now available in the Special category of the Gem Store for 125 gems.
  • A new God-Slayer Bow Pack is available in the Style category of the Gem Store for 700 gems.
  • The Sport Sunglasses are back by popular demand for the summer and are available in the Style category of the Gem Store for 150 gems.
  • For a limited time, the Tormented weapon skins are available from Black Lion Weapons Specialists for 5 Black Lion Claim Tickets. Keys are available in the Special category of the Gem Store for 125 gems each.
  • Today is the last day for Inventor’s Sunglasses and Reading Glasses. Pick up yours today in the Style category of the Gem Store for 150 gems each.

Bug Fixes

  • Fixed some shoulder-armor positions for characters using the Magic Carpet Glider.
  • The Replica Job-o-Tron Backpack will no longer chatter away when equipped but not displayed.
  • Fixed a bug that caused the lenses of the Sport Sunglasses to not display from both sides. Additionally, the frames have been made dyeable.

Solo MaiTrin98 1Hand only

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

Next

Filthy skill clicker! JK this is cool

Nerf necro minions pls.

AT Questions

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

Question to ben: Dont you think tht 500gold is kinda too little on a monthly basis considering winning the weekly esl gave 2k gems?

I think what we’re offering isn’t bad. We’re at about 600g in liquid rewards, which can be turned into gems. In Ascended armor, we’re around 220g in materials if you choose the absolute cheapest pieces of gear. So usually worth more than that. Not to mention the other rewards that are a bit harder to put a price on.

That being said, we will be keeping an eye on things and can make adjustments if we feel it’s necessary.

(edited by Ben Phongluangtham.1065)

Phishing Questions or Comments?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

2FA isn’t actually going to help against phishing, since the attacker will just ask for the code, which they only need once to remember their IP. If you want to stop phishing, the original email authentication was the best bet, since you had to actually click a link to login, meaning the user couldn’t screw it up. It just needed a bigger focus on the login location.

The default email authentication is actually just as good as 2FA, because your email is the weakest link either way. If your email is compromised, 2FA isn’t going to make a difference because your email likely contains enough information to phish support into giving away access. If you actually want to secure your account, putting 2FA on your email is far more important. After securing your email, ensure that no forwarding or recovery options have been setup to create a backdoor into your account.

That’s really interesting input, Healix. I’m glad you shared that. In turn, I’m going to point out these comments. I think it may well be worthwhile to mention 2FA for e-mails in our original message!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

/v2/commerce/delivery temporarily disabled

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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There’s some performance issues with /v2/commerce/delivery — so I’m disabling it until those can be sorted out. Expect it to be disabled for a few weeks, unfortunately.

Recent Phishing Attempts

in News and Announcements

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Hey folks,

If you have questions you’d like to ask, suggestions you want to share with fellow players, or concerns about the topic, please post them in this thread. (I edited to add that to the main thread, but because the input thread is new, wanted to make a separate post, as well.)

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Phishing Questions or Comments?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

As you may have noticed, we posted an informational thread in News and Announcements on the topic of account security and recent phishing attempts. There’s new info there, and you may have questions or concerns about the topic.

So this thread is designed as a space for you to ask questions, share suggestions or tips, and generally discuss the issue of phishing. (That’s “phishing” and not “fishing.” The latter is a topic for a whole different sub-forum. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

No more Daily's in League, PLEASE

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

Next

Anet,

Why do we need daily’s in league? Almost every team I am in has 2 of the same class playing in it. This class is always one of the classes up for that particular day and some are not even interested in winning but trying to earn the kill reward.

When you try to communicate and ask if they could reroll to another class, you won’t get a response as they do not care and just want to complete the daily.

I feel like daily’s are preventing a good balance in classes in league and are preventing me from enjoying serious matchups.

The “win with a profession” dailies will be removed with the Tournament release. We’re replacing them with a general win daily and a daily to participate in a tournament.

AT Questions

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

Next

500 golds per team or per player ?

Per player.

AT Questions

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

Will the monthly tournaments provide decent rewards to participants other than the 1st and 2nd place winners? It seems the same couple of teams always win these things, so for those teams that don’t have a chance of ever beating the top 1-2 teams, will they have enough incentive to keep participating?

The rewards scale down fairly fast. The lowest tier to place and still get gold is 17th-32nd, which rewards 25 gold and 5 mystic coins. Everyone else gets 1 Mystic coin and a large reward track potion.

AT Questions

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

Next

Sup ben. Since you’re making yourself available to answer questions (very much appreciated) I’d like to shoot some your way.

1) Will there be opportunities for shoutcasters to stream the weekly/monthly? As in, will you bring back the authorized shoutcaster program?

We won’t have the ability to spectate matches at launch.

2) Can you share an estimation of the gold earned for a tournament win? Outside of those statues, will there be any incentive at all for a team to win more than one monthly tournament since they’ll be rewarded with the full set once they win the first one?

First place in the monthlies gets 500 gold, 100 mystic coins, 3 ascended armor boxes, a llama box, a title, and 4 weeks of access to Champion’s Rest. My hope, is that we’ll be able to change out rewards as we get access to them.

3) how will qualifyng points work cross region wise? Is there anything to stop an european team going to NA in order to farm QPs in a less competitive enviroment?

If you switch regions and participate in a tournament, you will have your QP zeroed out.

Thanks in advance,
Sincerely
Kittykittymeowmew
Greatest mesmer ever

AT Questions

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

Next

Thank you for responding. I have some additional follow up questions.

1) Is there a cap to how many teams may enter a single daily tournament and is there a cap to how many games a player must play for any single one of those?

We’re starting with a cap of 100 teams for now. It’s likely we will be able to raise that number. I’m not quite sure what you’re asking for the second part of your question.

4) Without some kind of cap, it sounds as though QP can be grinded to some degree by those with greater availability, not necessarily indicative of highest skill, pushing out players with less availability but potentially higher skill. Is this intended?

QP can be grinded. It will get you higher seeding, but unless we hit the tournament team cap, you can’t knock someone else out of the tournament.

I apologize for the lack of clarity. The factors of 100 team limit and single elimination address the concern that generated the second part of the first question and so was addressed.

Concerning the fourth question, I was referring to the monthly rather than daily tournaments. I thought the monthly was very limited in team size and could imagine a higher skilled team of players being pushed out of the competition by a team with more time available could lead to some animosity.

Thank you for taking the time to answer these questions, I am very grateful for the level of thought and transparency. That gives me plenty to think about for now.

You’re welcome! We do plan to tweak/expand the tournament system over time, so I certainly appreciate constructive feedback and concerns. We already have a backlog of things we want to do. (I can’t talk about them yet!)

AT Questions

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

Is there any kind of calculation for the QPs that take into account who you beat to get to your respective place in that daily tournment?

For example, if a team happens to have the same availability as Rank 55 and queues in the same daily tournaments as them but always gets 2nd, will they systemically be seeded lower than a team that queues at exact opposite times with worse competition but wins every time?

It obviously can’t only be base on who you beat because then the top teams could in theory just queue once (repeat issues of S5 ranked solo/duo with no min games), but there should be some kind of variability to in such that who you beat/lose to matters.

The amount of QP you’re awarded is solely based on what place you finish in that tournament.

AT Questions

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

Thank you for responding. I have some additional follow up questions.

1) Is there a cap to how many teams may enter a single daily tournament and is there a cap to how many games a player must play for any single one of those?

We’re starting with a cap of 100 teams for now. It’s likely we will be able to raise that number. I’m not quite sure what you’re asking for the second part of your question.

2) Do only the winning players receive qualifying points, or do lower places receive them as well in diminished amounts?

All participants receive some amount of QP, though it goes down fairly quickly. You’ll get 5 for just participating.

3) Because players are awarded qualifying points individually, it sounds as though players may enter individual, different tournaments with a different team. This also suggests monthly teams competing may not be those that were played with over the month, but rather an assembly of the highest QP folks you can find. Is this intended?

Yeah. It can be pretty tough for the average team to keep the same 5 together throughout a month, so we didn’t want to have such a hard lock on your team members. Generally, I think throwing a team together for just the monthly may be some disadvantage to joining the tournament with a team you play with regularly.

4) Without some kind of cap, it sounds as though QP can be grinded to some degree by those with greater availability, not necessarily indicative of highest skill, pushing out players with less availability but potentially higher skill. Is this intended?[/quote]

QP can be grinded. It will get you higher seeding, but unless we hit the tournament team cap, you can’t knock someone else out of the tournament.

Recent Phishing Attempts

in News and Announcements

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

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We’re talked about account security and phishing in the past, such as in this legacy forum thread. However, because we’ve noted a modest uptick in account thefts related to phishing, we wanted to share some info with you.

One of the more common phishing attempts today is coming from within the game. The in-game message claims to come from ArenaNet or the Guild Wars 2 Team or it may be signed by someone who purports to be a member of our GM team. Some of the in-game mails may resemble a common phishing attempt we noted a couple of years ago, which you can view here.

So what can you do, to prevent this sort of thing?

  • First, you should secure your account through SMS or Mobile Authentication. There’s a good article on our Knowledge Base that will give you a lot of info about securing your account. If you need extra help with the Authentication App, you can find that in this article.

Beyond that, please heed these reminders:

  • We won’t send you an in-game mail and tell you to visit a website to, for instance, secure your account or avoid an account termination. Don’t visit those sites, and don’t let the apparent “officialness” of the linked address deceive you.
  • Always check to see if the mail you’ve received truly is from The Guild Wars 2 Team or from ArenaNet.
    • For in-game mail: look for gold text immediately above the “Reply” and “Delete” buttons that reads, “Note: This message was sent by another player. It was not sent by the Guild Wars 2 Team.” If it says that, believe it.
    • For e-mails, always keep in mind with anyone can set anyone as the “Sender” of an e-mail. (I am getting nearly daily phishing e-mails that appear to come from… me!) You might check the Properties of the mail for more information.
  • If you get an e-mail or an in-game mail, reach out to Customer Support first, before any damage is done, and not later, when your account has been jeopardized or stolen. Just click “Support” that the top of our website or forum, then click “Submit a Ticket.” (You should include the message that you received, so the team is aware of it.)

Again, the first and best protection for your account comes through SMS or Mobile Authentication. The second line of defense is caution and care in how you react to e-mails and in-game mails.

Let’s all band together to stop phishers in their tracks!

You can share your thoughts, questions, input, tips, and suggestions in this thread, and we invite you to do so!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

AT Questions

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

1) What times of day will the daily tournaments play? When will the monthlies play?

The daily tournaments are on a shifting schedule to ensure people who play at different hours have a chance to participate. Monthlies are currently planned for the 4th Saturday the month. Noon PST (19:00 UTC).

2) Do players register as teams or guilds? Are players rewarded qualifying points as a team roster, as a guild, or as individuals?

Players register as 5 person teams. Qualifying Points are awarded to individuals.

3) Are players allowed to switch professions before a match? Is there anything in place to prevent multiples of the same profession?

Currently, the swapping rules are no different than ranked. We are not preventing class stacking, though it’s something we may change in the future.

4) After the registration window, how are teams matched? Is it based on registration time, current qualifying points, truly randomised, or what? How are they matched for the monthly?

Seeding for both daily tournaments and monthly tournaments is done by QP total.

5) Is there a limit to qualifying points that can be won in a day or week?

The theoretical limit for QP is approximately 4.2 billion. If you somehow get near that, we will probably want to have a conversation with you. You earn 50 QP for winning a tournament. The most QP you could earn in week is 1050, if you win every daily tournament that week.

6) Is there a free agent mechanism or full 5 member teams only?

Full 5 member team only. Though, I did add a section in LFG for people to try to find tournament partners.

Silver-Fed Salvager broken on too many items

in Bugs: Game, Forum, Website

Posted by: Jon Olson

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Jon Olson

Programmer

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I believe we have a fix for this in an upcoming release.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Does our level or past seasons rank matter?

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

It’s a soft reset. So your previous ranking does matter.

2v2s are coming?

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

Any chance if you can tell us if this 2v2 map is a new map or just a pre exisiting map with the new rules you’ve just mentioned?

It’s a new map.

2v2s are coming?

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

But let’s see how things will work, probably 2v2 will die on the custom arenas, it’s expected to be this way.

They made a “2v2 map”. This just tells me it’s a smaller version of Courtyard so… if they don’t make any tools to add in-game functions to make it a legit 2v2 custom arena then it’s going to be as popular as it is presently… not popular.

I truly hope they actually add map timers, round-robin, two stomp wins, winner stays till next round, etc etc. These are the tools; certain in-game specific rules, that players would like to incorporate for a solid 2v2 custom arena. Not Just a smaller Courtyard map.

Of course Anet could throw a curve ball at us and say, “There will now be 2v2 queuing during off Season.” /crossesfingers

You’ll now be able to select “Arena” in the custom arena options. In this mode, our 2v2 map is the only map option. It changes the rules to a “deathmatch” style game. No score, just kill the enemy. You can also select a number of rounds, a time limit, team size and some other options. Should the match get to the end of time, we have a mechanic to effectively shrink the playable area, and turn off healing and stealth, in an attempt to force players into combat.

Ranked 4v5s

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

If someone on your team is disconnected for 2 minutes or more, you will not incur a MMR penalty should you lose. Unless you queued as a duo with the person who disconnected, then you do lose MMR.

Has anything been changed regarding the duration a player has to be disconnected?

I thought that it had to be over 5 min in the past and if the player came back towards the end that you still lost rating.
I had a player literally being offline for the majority of the match, just to come back at the end of the match literally 1 min before we lost and somehow still lost rating (1 or 2 seasons ago)

I’ve been told that it was always 2 minutes. We may have had a bug 1 or 2 seasons ago that could have accounted for what you experienced, but from my understanding, that bug was resolved.

Yes, but placements are still being count as lost even with disconnected players.

The loss is there, but behind the scenes, it doesn’t count that loss when determining your final placement. So only the 9 valid placement matches count in your starting MMR for the season.

Ranked 4v5s

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

If someone on your team is disconnected for 2 minutes or more, you will not incur a MMR penalty should you lose. Unless you queued as a duo with the person who disconnected, then you do lose MMR.

Has anything been changed regarding the duration a player has to be disconnected?

I thought that it had to be over 5 min in the past and if the player came back towards the end that you still lost rating.
I had a player literally being offline for the majority of the match, just to come back at the end of the match literally 1 min before we lost and somehow still lost rating (1 or 2 seasons ago)

I’ve been told that it was always 2 minutes. We may have had a bug 1 or 2 seasons ago that could have accounted for what you experienced, but from my understanding, that bug was resolved.

API For new PvP Season?

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

Next

Whoops, that’s one of the many manual bits.

I’ll update the configs in a minute.

Ranked 4v5s

in PvP

Posted by: Ben Phongluangtham

Previous

Ben Phongluangtham

Game Designer

Next

If someone on your team is disconnected for 2 minutes or more, you will not incur a MMR penalty should you lose. Unless you queued as a duo with the person who disconnected, then you do lose MMR.