Guild Wars 2

Chris Whiteside.6102:

Morning/Afternoon All,

Lots of ideas and discussion. I think it would be useful now to list your top three favorite ideas with either a link to your favorite description of that idea in the thread or a single sentence description of your own.

Let’s start to refine the ideas, filter and reduce them down the core of what makes them great in your opinion.

Chris

This is going really well. Let’s stay focused on this for a little longer so folks have time to respond before moving onto discussions around proposals.

Chris

This post was unlocked to continue the discussion of the WvW title, “Ultimate Dominator”.

In the future, please email forums@arena.net if a thread is locked in error.

Great start Magnus and Temariah.

Chris

Morning/Afternoon All,

Lots of ideas and discussion. I think it would be useful now to list your top three favorite ideas with either a link to your favorite description of that idea in the thread or a single sentence description of your own.

Let’s start to refine the ideas, filter and reduce them down the core of what makes them great in your opinion.

Chris

Romo.3709:

Chris, is there any update regarding fractals in general? Maybe suggestions that we can tune in on or possible balancing of dredge fractal? In general, anything at all?

Hi Romo,

As soon as there any updates we can discuss we will let the community know.

Maybe we could do a CDI on the Fractals next year?

Chris

You can send an email to community@arena.net and our team will review. Thanks!

Merry Christmas Everyone!

Thanks so much for all of your contribution, passion and support.

Chris

Greetings all. While we do not mind respectful criticism, personal attacks and derogatory comments directed at our staff will not be tolerated. Please stay on-topic and respectful. Here is a good guide to giving feedback: https://forum-en.gw2archive.eu/forum/game/gw2/How-to-Give-Good-Feedback

Malchior.5042:

Hahaha! You would show up just to wish everyone a Merry Christmas, Chris!

Merry Christmas everyone, devs and players!

Merry Christmas (-:

Just got back from dinner.

Chris

Khunvyel.3972:

I’d like to give Mr. Whiteside best wishes and thanks for this initiative.
You Sir, have made people who haven’t been happy with the game literally come back and regain hope and faith into the game by the CDIs which have the community rolling.
You Sir, are the “missing link” that proves ArenaNet still cares for us and wants to get things progressing, together.
You Sir, should have a very well deserved Christmas celebration

We are all very anxious to see how and what is going to happen because of this collaboration. Merry Christmas, inhabitants of Tyria.

Thanks for your kind words and Merry Christmas!

Everyone at Arena cares for the community. I just happen to have little bit more time than most (-:

Chris

Merry Christmas to all those where it is Christmas Day!

Chris

They aren’t being tracked for any specific reason and there’s no relevant outcome, it’s only for fun we took a look.

Moonset.3975:

Well, now I managed to break the launcher. I have no idea if my issue is related to this issue or different.

So yesterday I checked Windows Update and noticed an ATI/AMD update. After installing this, I noticed my screen no longer froze up (or as often) and I could at least play for longer periods without everything locking up – somewhat playable. A Windows Update made things better.

Today, I noticed more Windows Updates and installed them. Now the GW2 download client sits at 0 KB/0 KB. And I can’t close the launcher, I can only crash the launcher. I’ve tried everything suggested here except the CyberGhost VPN, yet, though I’m debating if I should just re-install GW2 from scratch.

Summary: Played GW2 today > installed Windows Updates > Launcher broken. My bad – I know better than to keep Windows updated.

At a glance, I think this is a different issue, but I know some of our team is reviewing this thread, so if they have something to offer, they’ll do so. Please consider submitting a ticket with all those details — the Tech Support folks may be able to help, particularly as they may have seen this very issue before.

Best of luck.

Glad this is working, guys! Do keep posting to let us know all is well, or give us any update on a situation that is less-than-cleared. ~cross fingers~

(And thanks for the kind words, Z, but it’s really all about the programmers who did this, I just posted a few times with all their programmer-y goodness. However, pro tip: If “Gaile” is a derivation of “Gail” which is, I’m told, Welsh for “father’s beloved daughter” don’t do a “he” on this one, eh? )

Bezagron.7352:

Hi All
Just dropping in to say working on a summary post which will be up tonight (morning at the moment). Having Christmas with the family. Loving all the ideas, keep then coming guys & girls.

ps. Sorry wife said should give you all a Merry Christmas

Thanks Bezagron, Guhracie, Orpheal and many others for your help with the management of this great thread.

Chris

Swagger.1459:

devs,

this thread seems all over the place. there are a bunch of suggestions about content and qol features that don’t have anything to do with progressing our characters, so could you please clarify what you mean by “horizontal progression”?

thanks!

Hi Swagger,

Nearly every post in this thread is about Horizontal character progression and personally I am really enjoying the ideation and brainstorming phase.

I haven’t been able to contribute in this thread because of family engagements (Wife’s Birthday, Preparation for Christmas Day etc). I intend to discuss my personal favorite ideas on the 27th.

We have plenty of time on the thread and it seems that most everyone are enjoying themselves and I am sure we will see some more focused proposals soon.

Chris

Here is how to correct this issue. After work by the programming team, it’ll be this simple:

• Download the latest gw2.exe from https://s3.amazonaws.com/transfer.ncplatform.net/Gw2.exe and replace the one installed on your hard drive with it.

But for those of us (like me ) who like a full step-by-step, here is it:

• Shut down Guild Wars 2 if it is running
• Download the latest gw2.exe from the following link: https://s3.amazonaws.com/transfer.ncplatform.net/Gw2.exe (For security, you can verify that you are going to the right link by hovering over the URL.)
• Open your download folder which now contains your Gw2.exe
• Locate the Guild Wars 2 shortcut used to launch the game
• Right-click and select “Properties.”
• Copy the Target path, which may look something like: c:\Program Files (x86)\Guild Wars 2\gw2.exe
• The part excluding the gw2.exe is your gw2 install directory. From the example above it would be: c:\Program Files (x86)\Guild Wars 2\
• Hit the “Windows” and “R” keys on your keyboard at the same time. This will open a “Run” window. Type the path to the install directory in this window, and hit “OK” (or press “Enter”).
• Now drag the gw2.exe from the download directory to the install directory
• If you are asked to approve anything, via approval pop-ups, you may need to enter your admin password to approve the copy.

And here’s a shorter version of the instructions that accomplishes the same thing:

1. If running, please close Guild Wars 2 completely.
2. Download an updated revision of GW2.exe using this link: https://s3.amazonaws.com/transfer.ncplatform.net/Gw2.exe
3. Once downloaded, please move this file to your Guild Wars 2 installation folder. (Default location should be C:\Program Files(x86)\Guild Wars 2) (When prompted to over-write the existing file, click “yes.”)

With this fix, you do not need to use the –assetserv flag from last night.

Please post if this does not work for you, but with a fresh EXE you should be good to go!

Thanks again for your patience and understanding! Now, get out there and do some Wintersday celebrating!

We have a new solution. Let us tap out the full instructions. Some of you won’t need them, but we like to be complete.

Give us a few and we’ll post ’em.

Thanks!

If you’re experiencing lag, check out the thread stickied at the top of this forum and follow the instructions to report it.

A lot of the original Manvil Rockers moved to Jade Quarry.

I don’t think you’re at risk of banning here. And thanks for being so nice to your guild members!

This is a technical support issue.

Please read this thread: https://forum-en.gw2archive.eu/forum/support/tech/Login-issues-after-12-23-Build-merged/first#post3413084 I believe the issue is related to those explained in that thread, and the programmers are working on a fix. (There is a solution about VPNing that might help.)

We reviewed the issue and the logs, and you were involved in language offenses that impacted a lot of players negatively. The support agent who is handling your ticket can give you more info. The suspension is short, and we ask that you please be more careful with language in the future.

Please read this thread: https://forum-en.gw2archive.eu/forum/support/tech/Login-issues-after-12-23-Build-merged/first#post3413084 I believe the issue is related to those explained in that thread, and the programmers are working on a fix. (There is a solution about VPNing that might help.)

Please read this thread: https://forum-en.gw2archive.eu/forum/support/tech/Login-issues-after-12-23-Build-merged/first#post3413084 I believe the issue is related to those explained in that thread, and the programmers are working on a fix. (There is a solution about VPNing that might help.)

Ok, so two of the Error 58’s and one of Error 7, plus the earlier reports. 58 and 7 are quite different, so I’ll ask one of our good programmer folks to review this.

Thank you for posting — it will help us resolve this for you!

And I wanted you to know that a goodly number of team members are active in an e-mail thread about this (even into the wee hours of the morning), and they are working to get this sorted. It’s a pesky issue — you can tell that — but they’ll get it fixed.

Status check (because there may have been more tweaks): are you able to log in? If not, what is the issue you’re seeing?

As the others have said, your previous username did violate our Forum Code of Conduct.

So So sorry. The team chanted some arcane incantations and sacrificed a small skritt to the six gods. Could you please try again to follow the instructions I posted a bit ago?

Here are some instructions from the Guild Wars 2 Programming Team (bless ’em!) that should help resolve this issue for players who are experiencing it:

1. Locate your Guild Wars 2 shortcut

2. Right-click and select “Properties.”

3. In the “Target” line, after the string for your GW2.exe, add this string (after a space:
-assetsrv assetcdn.101.alternate.arenanetworks.com

Here is a correctly formatted example: “C:\Games\Guild Wars 2\GW2.exe” -assetsrv assetcdn.101.alternate.arenanetworks.com (there are no quotation marks on the added string)

4. Run Guild Wars 2.

5. Remove the added string afterwards. It no longer is needed once you have patched.

6. Please update this thread if you are continue having difficulties. When you post, let us know if you tried the VPN alternative as well as the added string in your Target line.

Thank you again for your patience.

Deleted note. Wrong thread.

nerv — I’m sorry you’re having the issue, and that it’s a repeat for you guys. I think I was posting as you did, did you see my note above? I hope to have some info (or a programmer will post) very soon.

I have some info incoming from the Programming Team. I want to make sure I give you absolutely the right steps to download the patch that will correct this issue, so bear with me as I get that info for you!

We do agree, this is a very urgent matter and while we know that some players have things all fixed up now, others do not. Tracking e-mails amongst the programming team, and they are working kitten this even at this late hour, shows they are researching the matter and discussing how best to mitigate the problem. We know the VPN solution mentioned by Earthrune in this thread works (for some, not for others), and we’d like an easier solution for you, one that works for all. Therefore, the work continues: Research, analyze, review, discuss, solve. (Believe me, if it’s quiet, it’s not because people aren’t working on this — they are!)

We really do apologize for the inconvenience. Incidentally, the team is taking steps to try to ensure that this doesn’t happen in the future, so short-term and long-term solution is in their view.

Thanks a bunch for your patience!

As you will note in this thread, certain e-mail providers are blocking our mails. We are working on this, but in the meantime, consider submitting a ticket, at which time the Payments/Billing Team can look into this and send you the serial code.

How, when your e-mail is blocked?

Why don’t you send from another e-mail provider, referencing the purchase information, your user name, and other identifying info, such as the last four (not the full number, just the last four) digits of the credit card you used to purchase.

We are very sorry that you did not get the code, but I feel sure that with a ticket, the team can make that happen!

And thank you for gifting Guild Wars 2!

Yes, it is very much against the Rules of Conduct.

Thank you for asking.

If we made an error, we definitely will take care of it. If you made an error, we will explain what that was.

Have you filed a ticket? Please do so as soon as possible so that an agent can help you with this.

• “Support” on main page
• “Submit a request”
• Then choose “account issue” and describe the situation.

I feel sure we’ll get this worked out soon.

ljdr.2596:

I was having trouble logging in yesterday after having a new modem installed. I would enter my info then my authenticator code and it would give me error code 11:1030:8:423 I sent off a support request and then continued to troubleshoot myself. I have a linked GW1 account and was able to log into that still. After searching forums for possible solutions and getting nowhere I went into my mobile google authenticator and checked out all the options. I found a sync option, tried it, and then was able to log back into GW2. I hope this helps someone.

Thanks for sharing that, ljdr. I am sure it will help another player!

PCanineBrigade.4916:

Thank you for fixing! I’m very happy to wake up and find out that I can play again.

We’re happy, too! Looks like this is sorted, but of course if anyone has this identical issue, we’ll track the post and so you can add your experience to this thread.

Thanks, everyone!

Update: 23 December 2013

193464 - Resolved
175398 - Resolved, but I note that you have stated your account was compromised, so the team will help you with that.
178842 - Resolved
176067 - Resolved, but also reviewed and moved to the queue so that your account can be restored as well.
174352 - I responded in ticket.
174830 - Reviewed and responded to today. Please do not create duplicate tickets, but focus on your original and update if necessary.
179279 - Please read the ticket update and submit your report through the means mentioned in the e-mailed ticket update.
106997 - This ticket was marked as “solved” in November. Can you verify the number? If this IS the number, please have your friend re-open the ticket.
181617 - I asked for a review today
173846 - I asked for a review today
191699 - You have updated your ticket 13 times in 24 hours and this ticket is only a day old (not 3 or more)> Please give the team time to address this issue.
141922 - Closed for botting, twice. Will remain closed.

Update: 23 December 2013

193464 - Resolved
175398 - Resolved, but I note that you have stated your account was compromised, so the team will help you with that.
178842 - Resolved
176067 - Resolved, but also reviewed and moved to the queue so that your account can be restored as well.
174352 - I responded in ticket.
174830 - Reviewed and responded to today. Please do not create duplicate tickets, but focus on your original and update if necessary.
179279 - Please read the ticket update and submit your report through the means mentioned in the e-mailed ticket update.
106997 - This ticket was marked as “solved” in November. Can you verify the number? If this IS the number, please have your friend re-open the ticket.
181617 - I asked for a review today
173846 - I asked for a review today
191699 - You have updated your ticket 13 times in 24 hours and this ticket is only a day old (not 3 or more)> Please give the team time to address this issue.
141922 - Closed for botting, twice. Will remain closed.

Bato.5982:

Gaile Gray.6029:

Update: 20 December 2013

159633 – Resolved. This was an account ownership dispute, but the account is with the rightful owner now.

Then you gave the account to the wrong guy or whoever hacked his account because I told him of this and he can’t log in. Good job Anet.

No, from everything we were able to ascertain, your friend was not the original and therefore the actual account owner. If he bought the account through us, or through a retailer, and can prove that with adequate information, have him reopen the ticket. But be aware, someone was able to provide much more information that proved original ownership and that was the persuasive element in this case.

AlbertoUlkesh.4517:

Regular computer with Windows 7.

However not the machine that runs the game. I’ve just tested this and logged both into the forum and the game on the same machine. This works.

I suspect there is some kind of check and the password gets revoked, if you try to log on from two different machines at the same time.

Yes, that is true. Take two PCs: You’re logged into your desktop and decide to move over to your laptop, but forget to disconnect. The server log-in system automatically will log you out of the first log-in and allow you to log in with the second. So I think that’s what’s happening here: Two points of access, the most recent overriding the older access.

Does that make sense to you?

KumaTazZ.8054:

I still can’t update the new patch.

Edited: Ok I change my ISP and it’s working now.

Well, that’s certainly interesting, but good to know you had that as a work-around. Thanks for the post.

Checking back.

The devs worked some magic, and from what I understand this issue may have been fully addressed.

Is anyone still experiencing this issue?

Thank you.

Mizstik.1736:

It did not give me any error message. The game simply shut down and back off to the login when I double click a character to play, and afterward did not update so it’d shut down again when I login and double click a character. My location is southeast asia.

Fixed after using the VPN.

Thank you, Mizstik — that’s valuable information.

Forum members — please read through this thread for info about this situation, and note the devs are aware and are reviewing the situation.

Please submit a ticket for assistance. I think this is a specific situation for you and not a general issue. “Support” at the top of this page, then “Submit a request” so a team member can help.

To give our devs the most info possible, please post if you are still experiencing this issue, and please note:

Do you get an error message? What is it?
What is your general location, such as North America, Europe, etc.

Thank you for your help!