Guild Wars 2

Hello everyone.

Hermes is right and therefore, as the question is solved, we proceed to close the thread.

Hello everybody.

Laurana Fox, welcome to Tyria and the official GW2 forums. Now that you found out the info you were searching for, you only need to wait a little bit to make the server jump. It may seem difficult sometimes with very popular servers but it is possible.

Have fun with your surprise scheme!

Hello everyone.

As it has been already stated here, we are offering one free transfer per week at the moment. Rest assured that we will inform you beforehand through our official channels, should a change in the transfer system occurs, so you can plan quite in advance where to stay.

Perfect, thank you very much Kirito. As the issue has been solved, we proceed to close the thread.

Hello everyone.

Glad to know that it worked finally for you, Sartori. We will forward the info here provided to the team today. Thanks!!

Hello everyone.

Thanks, Unantastbar, for that answer. We will leave the thread open so more people can benefit from this solution.

Hello Cerelia.

Thanks for this heads-up. We will leave the thread open so more people that encounter the same problem can benefit from your work-around. We would ask for a little bit of patience till the quest gets fixed. Thanks!

Hello everyone.

This is not a bug report and therefore we proceed to close the thread as it does not fit inside the subsection. If you feel that this issue can be discussed, feel free to open a thread in a fitting subsection and/or post your suggestions in the Suggestions subforum. Thank you very much for your understanding.

Hello Roy,

well, glad to know that you found your solution. As this is not a bug report any longer, we proceed to close the thread.

Hello there, Jaqalope.

There are already other threads in this subforum that threat this issue (therefore we will close this one). In these moments the team is aware of this and studying it carefully. Thanks for your patience.

Hello everyone.

As ILLconceived Was Na has pointed out, you do not need to delete your character but just provide a different name.

Hello Baroness.

You need to contact Customer Support (click here), so they help you with this issue. Do not forget to provide them with as many details of both accounts as possible. If the ticket goes unanswered for three or more days, please, proceed to write the reference number and a little description in the following thread.

Thanks!

Hello there, Fook.

If your friend has already sent a ticket (and the issue seems to be quite recent) then he needs to wait till Customer Support gets back to him. The moment he is proven innocent, his account will be restored. At the moment the team is studying these cases carefully; rest assured in any case that real gold sellers are also getting banned.

We proceed to close the thread now.
Thanks for your patience and understanding.

Hello everyone.

The forum Code of Conduct is on the forums main page, here. You can also learn more about the infraction system by clicking in the following thread.

As the question has been answered, we proceed to close the thread.
Thanks!

Hello everyone.

Pvp, you can follow the tip of Centrix and alternatively you can also send the video or links to a video and screenshots to Customer Support via a ticket. Following these guidelines you make sure that the info you have arrives effectively to the security team.

Thanks for your collaboration!

Hello everyone.

Although we do appreaciate this contribution, we proceed to close the thread as this is not really related to Guild Wars 2, as you already mention, Brazensage. Thank you very much for your understanding.

Hello everyone.

As it seems that the question has been solved, we proceed to close the thread. Thank you very much, Michael, for your contribution.

Please note: I’m one person and it’s not possible for me to investigate every suspension or termination upon request. I maintain a “Tickets for Review” thread, and I will do my best to get answers if the issue exceeds 3 days. So if your issue is 3 days or older, post there. Otherwise, please understand that I simply cannot respond to each thread about an account issue. The 3-day line helps us all. The team will resolve the majority well before 3 days, and it’s the only tenable thing for me, since following up on threads about tickets that are a few days or even a couple of days of age just isn’t possible.

I can’t be the immediate follow-up to new tickets.

Thanks for understanding.

Cathgar.7581:

When was this introduced?

I brought a new account/game for my son to use while the Digital Deluxe edition was on special and now we are running in to all sorts of problems because of this, with sending/receiving mats/gold and using the/my guild bank.

If I had of known about this, I don’t think i would have brought the second account/game.

So it means that we have to wait 30 days to use the system properly?

P.S. So I fork out money for a game, which cannot be used to it’s full capacity.

I am sorry that you’re frustrated, but there is a really good reason that these restrictions are in place: They greatly reduce the abuse that comes from RMTers. that is, illicit gold-sellers. They also make a real dent in the number of people who cheat and exploit.

Most cheaters, exploiters, and real-money traders want to get onto an account and begin their illicit activities right away. So restricting trades in the early days helps the game and the game economy as a whole and we hope that the temporary inconvenience will be more than worthwhile, in the “grand scheme of things.”

By the way, I hope your son loves the game.

Rand.3186:

Gaile: Yeah. Sorry about that. I’m guessing it was hiding somewhere in the User Agreement, then.

Anyhow, sorry to bug you so much on Christmas. Thanks for taking the time to respond.

Merry Christmas, to you and the rest of the team.

That’s really nice of you. Merry Christmas to you and yours!

Shwaz.1548:

Don’t suppose you have an ETA on when I’ll get any sort of response?

No sorry, I don’t. It’s determined by volume. However, there are support agents on duty, and they’ll help as soon as they are able to do so. Please be aware that updating a thread about an individual issue isn’t really going to speed things up. If you need help in three days, you can post in the “Tickets for Review” thread stickied at the top of this forum. However, I feel sure you’ll be helped before then.

BlueCynder.5941:

I got the game today and I created a account. But it wouldn’t let me log in. I changed my password again and it still will not let me in. Does the game have to finish installing before it will let me log in? (I have the discs)
Help?

Error: 11:1001:2:1298

I see you deleted this post. Does that mean you were able to access the game?

I am sorry for this situation. Usually, we find its a typo in the account name or password, but don’t worry, the support team can help you. Please don’t submit any more tickets, though: One will get you the fastest help possible.

Bob — we’ll review those situations. I think there’s something that just doesn’t look right, but upon further review turns out to be acceptable. But in the meantime, you’re unable to play, and I sympathize with that!

I have your info, I feel, but I’ll PM you if I need any more information, ok?

Rand — I understand. The “warning” comes through the Rules of Conduct and the User Agreement, but I’ll certainly grant you that no everyone reads those.

I will say that the chat was reported, and although I haven’t pulled the data, I suspect it was reported more than once. Thanks for acknowledging the chat was not so good. I’ll share your suggestions with the team.

Aghah.5714:

I can’t log in to see which name got me suspended. I assume “Ned Reck” is the name in question, which I find odd considering Jeff Foxworthy made millions off of the term and there are prime time TV shows which use the term. (ex: Redneck Weddings, … etc.) I had been logging on and playing this toon for over a month with no problems, but get suspended for the 3 days I’m off of work.

Also, being from New Orleans, I am by definition a redneck. Jeesh, what if your name was actually Richard Head, you’d get suspended for using your real-life name?

Are you sure that’s the name that got blocked? I talked to a few friends a couple of years ago, and while Mr. Foxworthy (who is funny a heck!) has made a living with “red neck” jokes, other folks from the south tell me it’s a little off, a bit rude and insulting. I thought it was perfectly harmless, but eh, I learned something in the conversation. Still, looking at Ned Reck, I’m just sort of surprised that would be flagged. Can you verify that was truly the name?

Gryphon.9417:

Gaile Gray.6028:

So, no, you can’t say “Use the filter” and you can’t say “Your rules need a legal review.” I suggest you stop while you’re ahead.

Or you’ll what? Is that against the rules too? The implication in that last sentence is rather chilling.

I understand you’ve got a job to do, but try to keep your own conduct professional when talking to your customers. Try not to take things so personally, especially when they’re conveyed in a polite manner, all things considered.

Good heavens! I’m here, on my own time, on Christmas Day, trying to help players. My comment was meant not as a threat, but as a genuine suggestion, like “wear a coat in the rain” or “try this cheese, it’s delicious.” I’m sorry you chose to take it differently.

Lightnlng.8416:

Yeah, my gf did got her account back finally.

I’m really glad that sorted out ok for you, and sorry for the time out of the game. We are making a concerted effort to refine every system we have — it’s an ongoing process — so that we can get as close to zero false-positives as possible. We truly understand how aggravating that is, and are deeply sorry when such a situation arises!

Thankfully, Wintersday runs for many more days, so get out there and enjoy!

Jsvkkie.2037:

I’d like to apologize for making 3 threads on the forum over the last 4 days about my account’s suspension, it has been resolved by GM Kaine a few hours ago, i was using my little brother’s account.

Sorry Gaile for any inconvenience i have caused!

S’ok, Jsvkkie. Thanks for your kind apologies, and I was very glad when I heard back from email that the team had sorted this out for you. Happy to help!

This situation arose yesterday, as well. I’m sure sympathetic about what happened, but we don’t refund tokens. Here’s a bit more detail about the matter, if you’re interested.

Correct. The promotional items come with a purchase through buy.guildwars2.com.

Sorry!

Rand.3186:

My offensive line would have been censored for anyone that kept their swear filter on. Why give us the option to turn it on or off if we will simply be banned for using any sort of “dirty” word? I rather not delve into the realms of what people find offensive, because in my -12 years of online gaming- I’ve seen people report other people for the most petty of reasons. I’ve kept a pretty clean slate when it comes to gaming, and, in these 12 years, this is the first time I’ve ever been banned.

Secondly, Gaile, I recommend you contact whichever legal department you have that handles your Rules of Conduct, and possibly nudge them towards including a few extra lines in it that say something along the lines of “You are not allowed to refer to any part of your body around your hips or chest in any sort of manner that is even remotely suggestive.”

What I said was something that was ultra rare for me to ever type — usually it’s on voice with several friends and we all joke about things like that. It’s not everyones cup of tea. I get that. I sent in a support ticket yesterday attempting to get the ban lifted, acknowledging it’s something I shouldn’t have said in the open and that I had no idea you guys were so strict and gave zero warnings before proceeding with a ban.

Enjoy the $40 I wasted on gems since the 19th. I hope it goes well towards your paychecks. Merry Christmas. I’ll still be banned a day after Christmas. Thanks.

The Name and Word Filter is not a “license to swear” or “permission to offend.” Saying “Just turn on your filter” isn’t that answer, any more than telling parents “Just cover your children’s ears” give you the excuse to swear up a storm in a restaurant. With any private service — restaurant, movie theatre, game server — the owners reserve the right to expect a certain level of behavior. The filter is offered as a means to try to limit offenses, but not as a feature that then presents others with the opportunity for “no holds barred” in the use offensive language.

Lastly, you didn’t refer to a body part in a benign manner. (And we do mention “body parts” in the rules, anyway.) But let’s face it: you used a word that many consider rude, crude, and socially unacceptable. So, no, you can’t say “Use the filter” and you can’t say “Your rules need a legal review.” I suggest you stop while you’re ahead.

I’m sorry that you’re not able to play on Christmas. But I make no apologies for the suspension, because honestly, it was the right thing to do.

I do not believe that the situations that are described in this thread raise any flags about RMT. As I have said before, players send one another gold all the time. What raises flags is a set of data that points to RMT — real-money trading.

Read this post for more information. It’s a shame that legitimate players are delayed by bogus appeals, and I hope yours will be resolved soon.

We are not experiencing server overloads. Yours are individual issues and I’m sorry that they are keeping you out of the game. 90% of the time we find that the person is using the wrong credentials or typo-ing the name or password. If you are certain that is not you, but all means contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

As I have posted, I have asked the team to look into this matter and move forward on the restoration. It IS on the review list. With Christmas Eve and Christmas Day — and I’m keenly aware that you know the dates — the restorations seem a little backed up, but I wrote about yours last night, and I do believe it will happen soon. I am going to lock this thread because you’re in the right one — Tickets for Review — and this one isn’t necessary.

I will cross my fingers that my email is acted upon very swiftly!

If you’re still stuck on that, and don’t have a retrieve password option, then contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

Take a look at this post on Third-Party Programs to get some info. The main thing is to not load up a macro that plays the game for you, or that combines so many skills that you have an advantage over other players.

Michael said it pretty well. This process — as much as it’s a bother — is a protection against credit card fraud. It protects you and it protects us. Hopefully, having to get “permission to buy” isn’t too big a pain, and we are trying to find ways to make it easier for people to buy gems, support the game — truly a win/win/win.

Thanks for understanding!

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

If you have submitted an actual support ticket, please follow up in the ticket. The Karka Chests were distributed to all qualifying players some time ago, and the team will not be handing them out at this time. If there’s something extraordinary that you want to bring to the attention of the team, please update the older of your existing tickets.

If you did not submit an actual ticket, please do so through support.guildwars2.com and then the “Ask a Question” tab.

There is a thread above — “Tickets for Review: 3 Days and Older.” You may post in that thread. We ask that players not create individual threads to request help with / follow up on their issues

Due to the holidays, there is a bit of a backlog on tickets of this nature. Please post in the Tickets for Review thread above. Thanks.

ArcherLi.7302:

Please help my fd Christmas vacation PLAY GW2
HI.
Error Code: 45:6:3:2114

i make the legendary weapon. my friend send money to me.
why lock my friend account.
All the information has been uploaded~~
Thank you.

Ticket No. 121225-000090

You submitted a ticket. Please do not post in the forums to call attention to a ticket that is only minutes old. The team will assist you as soon as possible.

zbrkesbr.4173:

tccwang.4501:

read this if you havent.

https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

It doesnt explain how hackers are(still) able to target any player they want to gain access to his/her account in a couple of minutes.

Yes, it does. There are millions of “known passwords” and these situations generally fall into the category of someone using a password used elsewhere. Please review the article for more information.

Michael.4791:

If you continue on bad perceptions, it will not help anybody. Sending money alone is no reason for a ban. It was stated here by an official. Stating it differently by players because of msconceptions doesn’t make it true. Even if you continue saying so.

As was said before, here are Goldsellers posting too. Nobody knows for sure (except Anet employees) who is phony and who is real. I don’t believe about a dozen postings and I don’t perceive them as a “majority” of players. It is always that the suffering people are more outspoken than the normal people on forums. I don’t have numbers.

False positives are a result of a fight against the bad guys. This is said. But I do believe, that Anet tries to avoid false positives and that they try to correct them as fast as possible.

Anything else is gossip. Unfruitful gossip.

Thank you, sincerely, for understanding! Every day I see pious, plaintive cries of “I didn’t do it” and I look up the account to see “Oh, yes, buddy, you sure as heck did!” I’m talking gold deliveries to a dozen people. Running a bot 24/7. Scamming, cheating, exploiting.

Many people who submit tickets or post to ask for help truly need help. But a significant number are cheaters, hackers, exploiters, and RMT workers who are trying whatever means they can to get back onto their accounts or even lie and try to steal new accounts by claiming them through a support ticket. They do this so they can continue to cheat, exploit, bot, or do damage to the economy with disallowed gold sales.

If someone was blocked as RMT and is truly innocent, I believe that the team will find that out and will reinstate that account very quickly. But if you’re concerned about why it takes longer than it should, be aware that many cheaters and RMT workers are filing bogus appeals that, sadly, need to be weeded through and responded to before the agents can get to your legitimate request for help. There’s no magic way to see “This can be ignored.” Everyone gets a review; everyone gets an answer.

If you’re going to get upset, get upset at the Gold Sellers, cheaters, and exploiters. Report exploits to Exploits@Arena.Net. Report cheaters to support.guildwars2.com. And never, ever, EVER buy gold from those #(#%#@($ gold sellers. We have the power to put them out of business and drive them out of the game if people will simply make it not worth their while to sell gold and, even worse, to steal accounts to gather gold to sell to players.

/rant

This has been answered already. Please do not post again on the same, answered topic.

This has been answered many times in the forums. Please use the search engine to save us all time. The answers above are what we’ve said before.

Folks — let’s not use this or any other thread to post “I said [this thing] and was suspended for offensive language.” The chances are, if you were suspended, then what you said was offensive. In which case, we don’t want it posted here, right?

If you have legitimate concerns — I mean truly don’t understand why you were suspended — then by all means submit a ticket and discuss with the Support Team. But we’re not going to use the forums as a “Was this really across the line” review point, because most of the time — as in the examples in this thread — there really isn’t a question about the offensive, the comments are merely intended to complaint about standards being upheld.

Vic.1754:

I was banned today as well for saying EDIT TO REMOVE OFFENSIVE COMMENT

Yead, did you really think it was ok to say what you said? Please don’t post it again.

Rand.3186:

Heh. I got banned too, and I’ve never once had a disagreement with anyone. Pretty sure I got banned for saying EDIT TO REMOVE OFFENSIVE COMMENT

I guess someone was offended by it, or more likely, someone was having a bad day and just wanted to report people for whatever.

Sucks to be banned for Christmas Eve + Christmas + Day after christmas. Kinda wish I didn’t buy $20 in gems just the other day.

Edit: Not to mention that this would be my first and only ban in the past 12 years of playing MMOs. (Including; Ultima Online, Ragnarok Online, World of Warcraft, Warhammer Online, Age of Conan, AION, Luna Online, TERA Online, League of Legends… and quite a few I can’t remember…)

Oh well.. Merry Christmas, we’re banned… -_-;

Yes, that is offensive. I don’t know too many games that wouldn’t object to the comment. Sorry if you feel differently, but please use better judgment in the future.