Guild Wars 2

ImAnthony.8729:

I delete my first character who receive all the gifts, because the mistakes i made during creation. I just find out that I cannot be able to get it on my second account. Is there anyway that you guys can send those gifts back to me ? thank you very much.

We can help you with this! Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

randomfightfan.4091:

well ignore this post, seems only minutes after I posted this I finally got a response from support… sadly it was another auto generated message but it’s better than nothing. Asked me if I wanted my account restored despite me asking them multiple times for them to restore my account in the message and providing the latest date and time pre-incident :P.

Thanks for updating. I’m glad that you’re being helped. The letter that you got is sort of a formal “Do we have your permission” thing, and while the agent might have avoided it with your prior permission/request, I think he/she was just being conservative and getting your last “sign off” before restoring.

Allisa Wonderland.8192:

Gaile,

I suspect that you are probably one of the most experienced players of the Guild Wars franchise, at ArenaNET (who else has their own custom minis? ), so I implicitly trust that you are working from the perspective of the players’ interests.

I know these are early days in what will hopefully be another 7 year adventure.

Over the whole time I played GW1, I never worried about being banned. I knew several people who probably SHOULD have been banned, but it didn’t seem like anyone was really paying attention. When I would make a report of someone being abusive in chat, I was always reminded that ArenaNET staff were really on the job. To me, this is how it should be. (ie: no police state, but response to community reports). I used to farm for Nick’s gifts every day in Pre.. sometimes for long periods of time. It just worked, and it worked well. Eventually, it was more time efficient for me to make my living with WTS/WTB, so I did that.. and made sometimes great deals and sometimes bad ones.. but it worked well.

Now, I’m in Guild Wars 2, and I’m afraid of my shadow. I’m afraid of getting DR’d for getting stuck on a batch of Cursed Shores foes who respawn faster than I can kill them all. I’m afraid of getting banned for moving inventory between my accounts (I have moved completed sets of minis without a peep of concern, which gives me the impression that eyes do indeed review these permabans before they are executed).

The number of real bans is small, and I suspect most are deserved, but from my perspective (can’t speak for everyone), the FEAR of losing an account I’ve already invested nearing 1000 hours on has burned a lot of the fun out of playing. Even the fear of in-game logic hurting my chances to be competitive in the drive for gold takes away from the fun.

Perspective is everything. Is there more factual information (ie: hard numbers) that ArenaNET can divulge, to comfort this fear in me (and the community, it seems) without giving away the secret sauce?

I’m willing and happy to put up with the teething pains, as this is the best game I’ve played in the 32 years I’ve worked with computers, but please don’t let the end result be a mouthful of screwed up teeth!

Thank you so much for being one of the ArenaNET team willing to take on the hard questions.

Allisa

I read your comments (thanks for the kind words, btw) and I read the other posts, and I want to say that I understand your concerns. I think I see this differently because of my perspective. I know the processes used, I know the data used in situations like the karma or snowflake exploit, and I also know that while a “termination” is usually permanent, we reverse terminations daily when we find they were made in error.

Now, before anyone thinks “Wow, they’re terminating so wildly they’re making errors” I think you can reduce your worry by knowing — key point here — there is an appeals process, and it extends, really, over several levels. I honestly think with support tickets, reviews, appeals, and then the forums, there are a lot of options for getting the final and conclusive review you guys deserve.

I don’t want you to be afraid to play the game, or feel concerned about the boogieman in the shadows. The numbers of false positives is small. And while, if it’s yours, that false positive can be a heart-stopper — “What? I’m accused of fraud? WTH?” — I do have confidence that we offer a lot of means of correcting those issues and that we will make that correction whenever we can.

In my heart of hearts I’d like to never have a false positive. But for things like botting, gold sales, and other RMTish activities, the cheaters/exploiters are trying their best to do the bad thing, and the systems we develop must be as close to the edge as possible. Overly lenient and we risk severe damage to the game economy. Overly strict, and we risk a high number of false positives. The work-around is to take the appropriate action and remove as many cheaters as possible while always taking care to seriously review each and every appeal.

I can’t guarantee that an innocent player’s account will never get actioned, but I feel sure that if that happens, we’ll do our darnedest to sort the wheat from the chaff and get that guiltless player back in the game as quickly as possible.

simplesimon.2084:

Shotz.4985:

I am posting this on my sons account as I guess when you are banned for one reason or another you are not even allowed to login and post. My account was just banned (terminated) with no explination other than it says I abused an ingame exploit. I got no email explaining what exploit I had abused, just a noticed my account was terminated when I tried to log in. I can not for the life of me think of any in game exploit I used justify the ban. How is someone suppose to defend themselves when no details are given about the ban.

The things that go through my mind.

Did I get banned for buying to many gems on the gemstore and trading them for gold?
Did I get banned for killing some mob that may have been bugged?
Did I get banned for crafting yellows and oranges and breaking them down for Globs of Ectos?
DId I get banned for ……………………………………. I have not a sigle clue other than my account is now been terminated and I can no longer log in.

Probably number 3.

They just did some mass bannings of people that were making snowflake jewlrey for one ecto and salvaging them to get 3 back.

Members of the forum cannot answer your questions, and we do not offer immediate “submit-and-post” services, because that’s just not an efficient way to operate. (Could have people working on the same issue, which isn’t a good use of resources. Only Support can answer the questions you’ve asked and help you with any solution. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Are you Level 30? If so, and if the skill is greyed out, please submit a ticket to Support.

Thanks for the report. Although Last Stand does interrupt the gathering animation when it activates, it doesn’t interrupt the harvesting process so you’re still getting the correct amount of loot from the resource node (easiest to tell if you disable autoloot, though you will see items popping up above the minimap anyhow). So feel free to keep harvesting with this trait if you don’t mind the animation bug too much.

In order to have an intelligent discussion, let me point out that the word/name that ThiBash is asking about it like “darp” but with a “e” for the “a.” Having said that, I understand that some people can see the word as somewhat offensive. However, we discussed this as a team and we feel it’s pretty commonly used to mean not-very-bright, silly, stupid. We don’t block silly or stupid.

I understand you may see the word as a jab at mentally disabled people, but our feeling is that this word is quite different than using [the “R” word for a mentally challenged individual] and therefore we have not been taking action against the former word.

I’m open to your thoughts about it, but again, that’s our general feeling, keeping in mind that we’re not trying to censor every possible word of every possible level of offense, but words that are quite clearly offensive, and seldom have multiple or confused meanings.

Hi Azureal -

I’m curious about your system’s network configuration and I think this may be either the issue if not contributing to the issue that you’re experiencing. I think the best approach here would be for you to create a support ticket for us to better assist you, although I would like for you to try a command to see if this makes a difference for you at all.

To do this:
1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Are you talking about a Guild Wars account? Character names are not required in GW2.

And as I just posted in another thread, the majority of log-in issues involved forgotten or misspelled usernames and passwords.

Soylentt.6123:

Hello everyone, sorry it’s taken so long to respond, but I finally got satisfaction today. Soylentt Green has been released from captivity and he is once again wandering the realm! Thank you ANetfor being so reasonable and understanding about my request. So here you have proof that a name change can be successfully appealed.

For all those that supported my appeal, thank you! For those that didn’t…. well.. all I can say is this… Don’t accept the inevitable. It’s okay once in a while to go ahead and fight rather than just lie down and take it! Peace out my GW2 brothers and sisters

We are reasonable people. And thank you for your update — it’s good when people post the “final chapter” so that others know that things do have a tendency to work out just fine. Enjoy SG’s romp through Tyria!

Nightpath.7415:

Today my account was suspended for the name Smashed Azzhole…wasn’t warned, just suspended for 71hours.

This is way too heavy handed, should be made to change the name instead.

The Naming Policy is the warning. Allowing you to choose a new name is a kindness (where some games immediately rename any and all offensively-named characters).

If you honestly think there’s nothing wrong with “creative spelling” for an offensive word, then please review the document so you do not make the same error in the future.

shochinhwa.1648:

Another example of how Anet doesn’t try to educate its players so they can avoid / correct their mistake. It makes people second guess every single thing in-game and instill a sense of worthless fear. All it does is gives itself a bad name and doesn’t help the player to grow and learn from his/her mistakes.

Change your name to what? What’s wrong with the current name? Will the new name be yet another mistake?

Keep your player in the dark. Yeah, that’s the best way to help them.

How do you suggest we “educate” them? Maybe by.. having a Naming Policy, publishing it on our website, and making frequent reference to it in the forums? Yeah, that ought to do it!

Michael.4791:

Just don’t discuss their decisions. Try to get a review and if that fails simply live with it and follow the rules and decisions.

Thank you for understanding and stating that so we

zbrkesbr.4173:

Gaile Gray.6028:

Posting off-topic comments of meaningless value, and threads that have no relation to the topic at hand are not of value in this discussion.

I disagree. Players were suspended without any investigation from ANet team just because some other player reported them for inappropriate name even if they have done nothing wrong and their character names were fully legit. And this is what this topic is about. So those linked threads are in direct relation to the topic on hand.

This is incorrect. People are suspended for an offensive name (not banned) after it has been reviewed by an agent, and usually by multiple agents. No one is suspended for a name without a review — there is no system to suspend for an offensive or unacceptable name without a review. In fact, anything that is reported is reviewed.

Please let’s not use forum posts as “proof” of an issue. I am telling you how the system works — the only way it works. If you choose to believe that someone can grief another player with a simple report, and that the reported player is immediately suspended, you will be wrong.

Hi Josiah – Do you have any security software enabled? This is generally the most common cause of this error message.

You might try this:

Log into Guild Wars and speak with the Kimmes the Historian in the Eye of the North, choosing either “Show me my account’s accomplishments,” or “Show me my personal accomplishments.” After you have done that, you can log out.

Then, log into Guild Wars 2 and speak with the ghostly Kimmes the Historian in the ruins of the Eye of the North and see if he’s got your items for you.

If you still don’t see your rewards at this point, please take a screenshot of Kimmes’ dialogue and submit it with a ticket detailing what you’ve done so far, so the team can take another look at this issue.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

The most common reason that new account holders cannot log into their account is the fact that they are using the wrong credentials. Either the username is wrong, or the password is wrong, perhaps something as simple as a capital instead of a lower-case letter.

Sam — we do not require a character name to log into Guild Wars 2.

Support will help if you need it.

Thanks for the heads-up. To clarify, GuildWars2.com includes images/pixels that help track activity related to our promotions and advertising. This helps us measure the performance of our advertisements on websites around the internet and understand how successful they have been. This tracking pixel does not redirect to the xplusone.com domain, but only displays an image from there. Hope that clears things up.

zbrkesbr.4173:

Gaile Gray.6028:

I think you folks are looking at forum threads and seeing a mountain where there is merely a molehill.
…
The list in the first post that says “I am afraid to do these things” is baseless, for a few reasons:
You cannot extrapolate 1 post, or 10, or even 100 to assume that it is representative of a major issue. 100 posts represents 0.00005% of our player base.
…
So when you see “I was suspended, and all I did was [this thing]” keep in mind that (1) the issue will be given a fair review and (2) you may not be seeing the facts of the case.

Where is smoke, there is fire.

Gaile Gray.6028:

People crying, “I had a harmless name and was suspended” or “I never used offensive/racist chat” were “outted” with posts that included their actual name or chat strings. In the end, if I recall correctly, not a single protest was truthful!

https://forum-en.gw2archive.eu/forum/support/account/Why-am-I-being-asked-to-change-my-name
https://forum-en.gw2archive.eu/forum/support/account/Goodbye-and-ty-to-the-the-1-who-stole-my-name <- player lost his original character name because it was taken in the process of recovering from being suspended and forcibly renamed.

Posting off-topic comments of meaningless value, and threads that have no relation to the topic at hand are not of value in this discussion.

samwelaye.4967:

My friend just bought and registered his gw2 account, but unfortunately when he tries to log in it says incorrect username/password. He’s tried many times, but somehow it simply doesn’t work. In the “I forgot my password” section, he can’t reset the password because he needs a character name, which he doesn’t have because he doesn’t have a character yet. Anyone have any ideas what to do? He emailed support already, but he was very excited to play tonight so any help is appreciated.

What is the 12-digit ticket number for your friend’s ticket?

zbrkesbr.4173:

Gaile Gray.6028:

Right. If you’re not moving around, your location is recognized and approved automatically.

And that is a fail implementation for mobile authenticator.

No, it’s the way many authentication systems work. If you approve a location, then it is “white listed” and you are not pinged every single time you try to log in.

I asked the Security Team about this, and the auth system is still in Beta, but they are considering allowing the player to “opt in” for “ask me every time” in the final version. I imagine that you will choose to use the feature to set your mind as ease.

Looks like possible driver corruption. You may also want to update your DirectX if you haven’t already. Could you post a DxDiag to the thread so we can see if anything else could be causing this issue for you?

The number of accounts terminated as a result of this exploitative activity is actually very small—fewer than 200. However, these people are the very worst offenders, and engaged in this exploit to egregious levels—hundreds and even thousands of times. They knew exactly what they were doing and they knew that their activities would damage the economy.

As a reminder, when we dealt with the karma exploit incident in September, we said that we would show some leniency for that particular incident. However, we made it clear that future exploits would be dealt with more firmly. As a result, we have terminated the accounts of the worst offenders in this most recent incident.

As always, if you have an exploit to report, please email exploits@arena.net.

Thank you.

You do not need a Gamespy account.

Can you please submit a ticket right away? That’s a bizarre message and I’d like the team to see it. Please submit a screenshot of your error code—that would really help!

Jules.5897:

This game bans people every 2 seconds, usually for a ridiculously miniscule reason. They expect everyone in the community to be filled with sunshine and love for guild wars but the bottom line is, the world doesn’t work this way and not everyone acts that way. They can go ahead and keep banning people, but guess what they are gonna be seeing a lot more people getting refunds, like myself, as we speak. I just got banned for defending my girlfriend from a troll. It literally took like 3 seconds for the ban to take affect. Meanwhile she is still in-game – being trolled. Good job arena net. Two customers gone, after she gets a refund too. Say goodbye to your player base. Won’t take long at this rate.

First, you were surely not “banned.” Bans are forever. At most, your account was suspended. But let’s talk about the important stuff: Did you report the harassment incident? When you were suspended, did you submit a ticket asking for a review?

Game moderation is a partnership, and we need to ask you to participate by letting us know the facts of the case and giving us the opportunity to correct any error that was made or any incomplete action that might have been taken.

In this case, if you reacted heatedly, and if you were reported, you may have been given a time out. If the team gets your explanation of the full details — details that are not readily apparent to them without communication from you — then this situation can be amended to be fair to all involved. But you need to give us that chance, and I cannot see that you did yet.

More than likely it is due to your video card just judging from the symptom’s you have described in addition to the system specs you have provided.

I think you folks are looking at forum threads and seeing a mountain where there is merely a molehill. There are more than 2 million Guild Wars 2 accounts. Yes, 2,000,000+ accounts! With player volumes that high, there will be cheaters, exploiters, scammers, and of course, the occasional and deeply regretted error on our part, the unwarranted suspension or closure of an account. I don’t know of any system that doesn’t have some degree of false positives, but we are working to reduce those as much as possible.

When someone submits a ticket or posts “I was erroneously banned” we take care of the matter. And please note that the fact that one player says he was suspended for saying “Good morning” in chat doesn’t mean that everyone else who said “Good morning” will also be suspended. Too, statistics prove that a lot of those who say “All I said was ‘good morning in chat’” may have either misunderstood the situation or may not be telling the truth. (See a certain Reddit post of two months ago for enlightenment: People crying, “I had a harmless name and was suspended” or “I never used offensive/racist chat” were “outted” with posts that included their actual name or chat strings. In the end, if I recall correctly, not a single protest was truthful!

The list in the first post that says “I am afraid to do these things” is baseless, for a few reasons:

1. You cannot extrapolate 1 post, or 10, or even 100 to assume that it is representative of a major issue. 100 posts represents 0.00005% of our player base.
2. Clearly, players are doing all the things on the above list, by the tens of thousands, and their accounts are not getting suspended or terminated.
3. Some players attempt to get reinstated for an absolutely justified suspension or termination. “I didn’t do it!” isn’t always the truth. Count on dozens of people screaming their innocence who were, in fact, quite and provably guilty.

The latter is not to say that we dismiss any appeal or that we never make a mistake. Everyone who submits a ticket is given a review (sometimes multiple reviews) and if we made an error, we reverse it. We review; we uphold or reinstate, as appropriate; and we try to improve so that we don’t make the same mistake again.

So when you see “I was suspended, and all I did was [this thing]” keep in mind that (1) the issue will be given a fair review and (2) you may not be seeing the facts of the case.

Hi Corso – If you’re using a Radeon 9550 this is likely due to the fact that your graphics card does not meet the minimum requirements. In some situations players can still install if their card fails min specs, but only if their processor exceeds the minimum requirements. If all other hardware on your system barely meets and your graphics card fails, you will be unable to complete the client installation.

Hi Afterglo

The issue seems to be driver related which you can see listed next to “Module” in the crash log you provided:

Module: nvd3dum.dll

I would first recommend a clean installation of your video card drivers.

I can’t reproduce this error. You used skill 1 on the charges? Merely dropping them won’t advance the story step. After planting 4 charges it should proceed.

EDIT: The objective is marked as completed in the screenshot, so I’m not entirely sure what’s happening.

And as text:

Na
Name Rank Delta Rating Delta Deviation Volatility
Sea of Sorrows 1 0 2162.808 -19.142 192.39 0.968
Jade Quarry 2 1 2109.039 34.982 192.073 0.968
Stormbluff Isle 3 -1 2101.3 -15.769 191.143 0.967
Blackgate 4 0 1994.044 -17.539 194.62 0.968
Sanctum of Rall 5 0 1954.709 -11.047 192.809 0.967
Tarnished Coast 6 0 1890.274 29.628 196.409 0.969
Isle of Janthir 7 0 1806.85 -36.652 195.96 0.969
Crystal Desert 8 0 1730.03 7.19 193.408 0.968
Fort Aspenwood 9 0 1728.722 28.717 194.107 0.968
Yak’s Bend 10 0 1615.74 -67.339 196.888 0.971
Ehmry Bay 11 2 1606.314 83.717 193.806 0.972
Maguuma 12 -1 1601.94 38.223 193.567 0.968
Dragonbrand 13 -1 1565.552 26.388 193.842 0.968
Borlis Pass 14 0 1434.642 -66.534 193.467 0.974
Darkhaven 15 0 1384.453 -17.171 194.365 0.968
Devona’s Rest 16 2 1328.16 100.886 198.655 0.993
Northern Shiverpeaks 17 -1 1258.848 -89.616 198.245 0.974
Anvil Rock 18 -1 1228.402 -9.841 195.297 0.969
Gate of Madness 19 0 1128.79 -86.013 206.237 0.976
Sorrow’s Furnace 20 0 1034.005 27.38 201.732 0.982
Henge of Denravi 21 0 1010.194 55.803 201.692 0.975
Kaineng 22 0 973.065 111.249 203.793 0.988
Ferguson’s Crossing 23 0 653.881 -44.022 198.448 0.97
Eredon Terrace 24 0 627.787 -63.969 202.12 0.989

Eu
Name Rank Delta Rating Delta Deviation Volatility
Vizunah Square 1 0 2102.446 43.253 194.483 0.969
Seafarer’s Rest 2 0 2000.029 -15.005 192.911 0.969
Elona Reach 3 2 1921.255 106.891 193.703 0.975
Blacktide 4 -1 1901.084 -28.036 194.617 0.969
Arborstone 5 -1 1820.015 -98.481 195.744 0.974
Desolation 6 0 1802.709 -10.934 193.322 0.968
Baruch Bay 7 0 1741.325 -46.588 194.126 0.969
Kodash 8 1 1734.818 56.379 192.439 0.969
Riverside 9 -1 1672.989 -10.715 192.039 0.968
Piken Square 10 0 1588.851 -19.866 191.432 0.968
Augury Rock 11 0 1582.113 0.614 190.661 0.967
Gandara 12 0 1580.235 19.018 190.818 0.967
Abaddon’s Mouth 13 2 1557.027 37.073 190.553 0.967
Aurora Glade 14 2 1536.041 22.043 192.149 0.969
Jade Sea 15 -2 1514.834 -19.446 190.446 0.967
Miller’s Sound 16 -2 1510.91 -17.578 190.498 0.968
Drakkar Lake 17 1 1454.59 43.971 193.376 0.969
Fort Ranik 18 -1 1448.678 -65.242 191.926 0.97
Far Shiverpeaks 19 0 1405.474 -0.438 194.34 0.968
Dzagonur 20 2 1383.795 106.097 199.605 0.982
Underworld 21 -1 1333.592 -3.165 192.886 0.968
Ring of Fire 22 -1 1300.28 3.682 194.19 0.969
Gunnar’s Hold 23 0 1145.801 -32.992 196.738 0.97
Ruins of Surmia 24 0 1052.913 -79.911 207.642 0.978
Whiteside Ridge 25 0 1041.71 -21.983 227.941 0.98
Fissure of Woe 26 0 774.407 21.034 219.615 0.975
Vabbi 27 0 549.625 4.652 235.877 0.98

Here are the updated ratings for the match ending 12/28.

Nemui.6753:

Fuzion.7613:

Evan Lesh.3295:

Pyrial.2917:

Thanks. I assume this is on your list of 50 things to do?

Yup.

I hope it’s on the lowest of that 50, And Anet fix the ACTUAL things that need fixing.

can you read this again, carefully?

Evan Lesh.3295:

It goes on the list of about 50 other things I’d like to do XD.
Thanks for your understanding!

maybe i’m mistaken here, but i think it’s just a personal list of Evan Lesh (if that list even exists, it’s possible it was just a figure of speech). not one of the SPvP team or even the entirety of Anet.

It is a personal list of my hopes and dreams for polish and refactoring. But this is all far off topic.

Right. If you’re not moving around, your location is recognized and approved automatically.

Assuming that you are not located in China, then you’re on the right path: Authentication is the way to go. Here are some links for you:

For questions about E-mail Authentication, see this post.

For questions about Two-Factor (mobile) Authentication, please see our FAQ.

Check out several tips on security.

And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.

Please check out several tips on security.

And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.

I think you’ll understand the reason that the password was rejected.

No one goes into an area and does a sweep that takes out all players. Each account that is terminated for botting is reviewed, beyond their location. So legitimate players aren’t terminated simply because of their choice of maps.

Without the ticket number, this is very difficult to parse. I don’t even understand what your questions is.

Please provide the 12-digit number, but it seems to me if you are back in the game, you’re fine.

We have a Tickets for Review thread that you, yourself, have used. That thread will address any issue contained in these comments. Therefore, as you pointed out, this post is redundant. Please work with us in using the proper thread, and in not creating new ones that do not contribute to efficiency or improved handling of tickets.

Thank you for understanding.

Wilqus.3987:

I got email from GM Xionaque that he revived my ticket 121227-002897 and that my issue has been resolved and my account Kruk.9516 is now accessible , but when i try to log in i hade information that Grace period has ended You have not applied a retail code to your account and the grace period has ended . Until you apply a retail code you will be unable to continue playing guild wars 2. Well ofc its not true since i was playing gw since headstart and clearly i have serial code applied on my account, whats going on then ?

Oh goodness, that doesn’t sound right at all. Please update your ticket to let the team know you need their help. I think this is a quick fix, so take heart!

Thanks, I’m looking into it, though I don’t expect the fix to go Live until the next major content update.

Hi Vail

Currently, Guild Wars 2 should detect the mouse buttons as actual mouse buttons (mouse3, mouse4 etc etc). However, if it doesn’t there is a trick to bypass this and just use generic settings. To do this, you need to access the mouse’s key binding application and bind the keys you want to use to keyboard keys.

For example:

I use a Logitech MX1000. It has 3 side buttons which many games do not recognize as mouse keys. Instead of trying to configure each game to remember the key binds I simply told the mouse software that those buttons are bound to “Page up,” “Page Down” and “Insert.” Then, I start the game of my choice, (Guild Wars 2 in this case) and bind the something like “map” to “Page up” in the keyboard section (not mouse). This way, when I hit the mouse button, the game thinks I am pressing “Page up” so it opens the map.

Beyond this, you will have to wait for your application software to be updated so it works with Guild Wars 2.

Hi Torognek

If your Crash logs are showing CRC errors, what this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Pyrial.2917:

Thanks. I assume this is on your list of 50 things to do?

Yup.

Since we have a new thread for collecting bugs on Orr this thread will be closed.

Thank you for the reports!

Edited my post to try and be more specific, I should have been more clear. You have to get each character past the tutorial to unlock the PvP button. This is to prevent overwhelming new players. A better way it COULD work would be to always show it after you’ve done any tutorial once.

Can anyone who’s experienced this bug provide us with more details on how you got it to occur? We haven’t been able to reproduce this bug ourselves, so any additional details or steps to do so would help.

Thank you!

We’ll be releasing more information on our blog in the next couple weeks that details our plans for first half of 2013, including more details on the kind of stories and features you’ll see in the January, February and March releases.

Sprawl.3891:

That’s great and all but you see the message it sends when you respond to stuff about camera which you rarely, if ever, see posts about while ignoring bigger features. And you don’t need to respond to game-wide-issue posts but what about things like this:…

I know it seems like unfair treatment, but the truth is that not everyone has the luxury to be on the forums as much as others. Things like custom arenas and matchmaking really deserve blog posts.