Guild Wars 2

Hello JDL.

We understand that the situation may be pretty frustrating for you and your boyfriend but rest assured that when his account is revised and found innocent, he will receive it soon enough. We ask you to remain a little bit patient till the issue is sorted out for you. If the ticket goes unanswered for three days, feel free to post the reference number and a little description in the sticky for tickets with more than three days and it will be taken as a priority.

Thanks.

Hello everyone.

Yes, we are also aware of this practice and studying it. We would ask you to please report all the PMs you get from these “mysterious lovers”, as Nofo says. There´s a reporting button inside each PM (a black flag), so just click it and we will receive the info and act accordingly.

Thanks for your reports!

Hello everyone.

The team is aware of this situation and investigating it. We would like to ask you to report these PMs you receive with the report bottom (the black flag inside the PM) so more information arrives to us and so these users can be punished accordingly.

Thank you very much.

Hello Sayos.

Well, you need to be a little bit more patient since the ticket you sent is quite recent. You will get the answer of Customer Support on your normal e-mail in-box.

Thanks.

Hello to both of you.

All episodes of hacking and exploiting can be denounced in the email that Michael provides, exploits@arena.net. You can always attach videos and/or screenshots to support your report.

Thanks!

Hello KhaosX.

Yes, teleporting bots are harder to report by means of clicking so of course we welcome videos and links to videos!! You only need to send Customer Support a ticket with that information and they will forward it to the team.

Thanks for your reports!

Hello everyone.

Unfortunately we do not have an ETA for this feature at the moment but we will keep you always informed through our official channels, should an update arrives.

Thanks for your patience.

Hello Adevilar.

Well, that would certainly help even better the team! However, the forums are not the best place to post it. I would rather ask you to send the link through a ticket to Customer Support and that would be enough.

Thank you very much for your reports and patience.
It´s greatly appreciated.

Hello everyone.

DanteJTyrone, we understand that it is frustrating to wait when you want to play but if you already sent a ticket, then you need to be a little bit more patient, as MoonDaisy says. Rest assured that they will study your situation and sort it out soon. I would suggest you use always a very unique password and the two authentication systems.

Thanks!

Hello everyone.

We are glad to hear all your positive and negative feedback; however, rant-like posts of a very personal nature do not offer the grounds for constructive discussions since they are, well, rants. We would like to hear all your suggestions on how PvE could be improved so do not hesitate in creating a thread in the Suggestions subforum for that matter.

We proceed now to close the thread.
Thank you very much for your understanding.

Hello everyone.

We do not allow naming out characters or people inside the game as this could be considered character assassination. This said (and I will edit the original message), all incidents of in-game harassment can and should be reported to our Customer Support team using the in-game ticketing system (screenshots normally work pretty fine).

Just remember that like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello everyone.

Thanks for all your insight and discussion. Kokoweef, you could certainly try to contact Customer Support to revise this action although do not build your hopes up that much. As the thread has derailed already and offers no real meaningful discussion about the game, we proceed to close it.

Thanks for your understanding.

No worries, glad you’re back in the game!

Ema.4953:

Thanks for the advice. I contacted support as suggested and they have come back that the name is fine to use.

Well, great! Glad it worked out ok, and thanks for having the consideration to ask the question — that’s very nice of you.

Sligh.2789:

To hear you say you cant replicate it means that what you are doing has no relation to what the players at large are doing.

Exactly my point. It’s not showing up on any of our test servers, it’s only showing up on a Live server, with varying populations/unpredictable players, et al. So we haven’t been able to determine what’s causing the bug. Like I said, I added some failsafe measures so it will fix itself if it ends up in a bad state, but I’m not sure WHY it’s ending up in a bad state.

We’ve had an extremely difficult time trying to reproduce this locally, but I added some safety measures to the ice shield to make sure it goes into its visible/attackable state if it’s alive. It’ll be in the end-of-month content update.

I hate to ask this, but most of the time, the player is simply not using the correct credentials. Are you certain you’re typing everything properly? If so, then please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Ema.4953:

Hi.

I bought a few of my GW1 characters over to GW2. Someone has suggested that one of the character names might be on the banned list.

Who should I talk to to see if using that character with that name will end up causing me to be banned? I’m not posting the name here in case it is ban worthy.

I should also say it’s not what I consider rude, it’s from a parody song by Zojja … err I mean Felicia Day.

Thank you.

Best thing to do is contact Support and ask them. If you “self-report” a potentially bad name, there is no penalty, and if it’s the first instance of this situation, you’ll be given the option to choose a new name. (As the Old Knight said, “Choose… wisely.” )

Thanks for these updates, guys. I will forward the notes to the team, so we can assess if there’s an issue. (Sounds likely, given multiple people are running into this.)

If it’s asking for a character name, then you linked your Guild Wars account to your Guild Wars 2 account. If that is the case, then try using your Guild Wars log-in name and password. If that doesn’t work, the Support Team will be happy to help!

Michael.4791:

According to what I have seen and read in this forums so far, there is an error window when you try to login the game after suspension / ban. This error window gives at least a hint to the reason for that special action.

Yes, a player will get a pretty informative message for most types of suspensions or terminations. There are exceptions, but when someone sees “You’ve account has been suspended for offensive language. You will be able to play again in XX hours” it’s pretty clear what took place.

Players are more than welcome to ask Support about any issues with their account, of course.

It’s not a bug. Allowing NPCs to get knocked off platforms by players is just way too exploitable and prone to a lot of bugs. What if you need an item from the corpse, but it’s knocked into an inaccesible area? What if it knocks the NPC into an area they can’t escape, but they’re not killed? (This will stall any events/story steps) that use that NPC.

People ask about blocking IPs. The answer is just one word: Proxies. If someone is in, say, Asia, but proxies into the US — and quite a few RMTers do that — then that subterfuge poses a challenge to detection until they start spamming mails or chat, or start delivering gold, at which time we happily terminate the account.

Leiywen.2917:

I think the system need a serious look at, about 1 week ago my account was hacked, there was no notification that the password had been changed or that some one had tried to access my account from other region or IP.

I suggest that if you are using authentication, you continue your discussions with Support and figure out why you were not notified. I hesitate to suggest this, but could you have allowed access by accident? Could the hacking have been by a known party (as in, someone in your family, a roomate or other person in your home who accessed through yours comp, a friend who knows your credentials)?

So the totem is destroyed, but the shaman hasn’t appeared? Does anybody know if the “Destroy Totem” event ended successfully?

Dreamslayer.7659:

Vol.5241:

I don’t know why people here think they know more about the economy than an economist.

A couple reasons, but the main reason is that the study of economics is the study of human behavior and psychology and as such, it is imperfect, incomplete and subject to very different interpretations and perspectives.

It’s the voodoo witch doctor profession of our age.

This is very far from the truth.
Even more so inside of MMOs where there is complete data.

I’ve opened a bug in the tank issue (it’s a code bug so I can’t fix it myself) and as a quick fix, I reduced the number of giants you need to kill to progress the story step. Unfortunately, the next content update isn’t until the end of the month.

You’re right about the name/gender thing. We’re actually thinking about letting players know about that in one of our Knowledge Base articles, that with the Total Makeover your character would remain Pretty Polly but look like a football player.

Thanks for continuing to report these #(%&#%.. I mean those naughty, naughty mail spammers.

This is what I said previously, and it’s worked very well for many players: https://forum-en.gw2archive.eu/forum/support/account/Hall-of-Monuments-Linking-Issues/first#post1138342

If you still need help, don’t hesitate to file a support ticket.

I think you’ll hear much sooner than three days, but do let us know if you have continuing questions. But first, have him check “junk” and “spam” filters, and they often block mails, even important ones like ours.

If you could post in the Tickets for Review thread, that would really help. We certainly can get these items to you.

Wintyr.1780:

they told me in a ticket they cant track items oddly thats also why there they cant track people mailing gold or stop all the gold trasfered from the farmers to the gold storage accounts

I believe someone actually said we cannot restore, retrieve, or replace individual items rather than we cannot track them.

There are many ways in which we’re dealing with RMTers and tracking distributions is definitely part of it, although not the only way to determine if someone is involved in disallowed gold sales.

Myst, I wish I could give you an iron-clad assurance that your account would be fine, but I can’t. Someone else bought the account and that means he will have access to some of the information about it. Could you get it closed? I cannot say without really drilling down into the details, and I just don’t think that’s necessary.

I don’t recommend that you go and purchase an account right now, but if the actual purchaser does get the account closed, it’s true that there will be no way to turn it over to you, even if you played all the hours on every character.

So while I’d like to say “Sure, you’re ok” I can say so only guardedly, and then allow you to decide how you’d like to address this situation overall.

BoneDragon has a good suggestion for people who are thinking about giving a copy of the game to a friend. Buying a boxed copy and giving it, sealed, to your gift recipient is assurance that the account will be owned only and exclusively by that person. If I were ordering online, though, I think the way that Myst’s friend did it is the best of the options for online purchases… aside from sending a check and letting someone buy it online him- or herself.

This issue was resolved, and I haven’t heard further reports about it.

Are any events active in the area? When the investigation completes, it immediately starts the totem event. I’m trying to find out exacly where it got stuck. (And I don’t have GM commands on the Live servers, so I can’t check the servers listed above.)

Kharon.6239:

For the bug I’m talking about see:Arah path 4 broken.

So any chances of a (quick)fix for this problem coming along the spark fix in the next patch?

I did find a scripting issue where if Randall died, resurrected, or was interacted with on his way to the bloodstone he could be broken. I fixed that and a bunch of other scripting issues involving events with the explorable dragon dungeon on all paths. I’m hoping that will resolve a lot of the issues players have been having when events break and don’t start throughout the dungeon.

From the character select screen, you can change your home server. It affects all characters on the account—no need to delete any characters. To keep people from abusing it in WvW, it’s limited to once every 7 days.

I just ran through the story step and didn’t have any problems. About 3 waves of risen wraiths attack during the “Defeat the revealed risen” step. Were all of the NPCs alive?

One of our goals for 2013 will be evaluating all of the bosses and creatures in the game, from open world to dungeons, to try and make them more exciting and fun to fight against.

In general if anything has a really high health pool, it needs to have unique abilities to make it exciting for the entire time, or actually change abilities/tactics as it goes down in health to ensure it stays fun and exciting to fight against.

We realize there are a number of bosses in the game, from the open world to instances that all can be more fun to fight than they are now. We’ll be tackling that this year in part of our goal to make our core game as strong as possible.

Azjenco.9425:

Will there be a January focused blog to detail the changes coming? Or will the incoming blog summarizing the plans for the first half of 2013 effectively cover everything that’s happening in Jan?

There will be a blog post in around week or so that summarizes the high level plan for the first 6 months of 2013 for Gw2.

Then each of the individual releases for January, February, etc. will have their own release pages on our website, as well as blog posts describing specific important new features where appropriate.

More info coming in about a week once it’s all edited and localized!

Hey all, just want to let you know that we are aware of this issue and are currently researching it at this time. Thanks for reporting.

Hello everyone.

Thanks for engaging in this discussion; unfortunately it has derailed and will continue to do so in the future so we have decided to close it. Remember that the forums accept positive and negative comments as long as they are kept respectful to each other and constructive. Remember as well that we have a reporting feature in this forum so you can report those comments that you see that cross the line.

Thanks for your understanding.

Hello everyone.

The team is aware of this issue, are studying it and working on it so we would ask you a little bit of patience, should this situation is repeated later on.

Thanks!

As a general rule, if you see an exploit, please email our special exploit inbox so we can be made aware of it if we aren’t already. Just use Exploits@Arena.Net to report issues. Give a quick description and include a screenshot, and we will try to do something about it ASAP.

It is frustrating, but you can help ease that by reporting.

locking. Duplicate post.

Hello everyone.

As Shuguard has indicated, please, if you received a PM on these forums regarding this gold selling issue, proceed to press the report bottom inside the email so that gets to us and we can treat that user accordingly.

Thanks for your reports!

Hello everyone.

We totally understand that guesting is a very attractive and useful feature for the players but unfortunately we do not have an ETA for it at this moment. Rest assured that we will keep you updated through our official channels, should an update comes regarding this.

Thanks for your patience.

Hello everyone.

Snieh, Nike is giving you the correct answer. I am sure that if you delete some of your in-box messages (lets say, till you have only two or three there), you will receive your transmutation stones without any problem. If his is not the case, please, proceed to contact Customer Support.

Thanks!

Hello everyone.

Yes, the team already knows this particular feature with the email. We would ask you to just keep on deleting your old emails so you receive new ones and the new purchased objects (patience, I know…). For any other problem you can always send a ticket to Customer Support through the ticketing system.

And as the question has been solved, we proceed to close the thread.
Thanks for your understanding.